Western Union

  www.westernunion.com
  www.westernunion.com

Western Union Reviews

Updated October 9, 2014
Updated October 9, 2014
233 Reviews
2.8
233 Reviews
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
131 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 30 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

67 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stalled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY

    I worked at Western Union full-time (more than 5 years)

    Pros

    Fellow employees on team were smart, engaging, and helpful

    Cons

    Management was not easy to get along with. Cliques were formed amongst Sr. Managers and Supervisors. Advancement would occur if you brown nosed your way into these factions. Also, no training was made available to advance or further your career. You were locked into the position you started with.

    Advice to ManagementAdvice

    Management really needs to listen to suggestions by employees. Training for advancement needs to be addressed.
    No opportunity to further your career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Proceed with Caution!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time (more than 3 years)

    Pros

    Great benefits, good pay.

    Cons

    Crippled with process and procedure. No perceived technology or business strategy or vision.

    Advice to ManagementAdvice

    There are good people everywhere. Don't be penny wise and pound foolish. Great US company with 160 history and tradition likely to fail due to lack of vision, strategy, and execution.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Cost Over Quality

    Former Employee - Customer Service in Dallas, TX
    Former Employee - Customer Service in Dallas, TX

    I worked at Western Union full-time (more than 3 years)

    Pros

    Multicultural work environment and flexible work hours.

    Cons

    Seniority plays an important part in daily operations. No clear path of professional development.

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  5. 1 person found this helpful  

    Delusional engineering leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Western Union full-time (more than 3 years)

    Pros

    The office location in SF is awesome. The pay is good.

    Cons

    The lack of technical prowess is astounding. Incompetence And complacency is rewarded generously.

    Advice to ManagementAdvice

    Engineering: Get a grip on reality. Your achievements are lackluster. Be accountable for your mistakes and admit your incompetence.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Many Unprofessional People, Little Accountability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    Not everyone is bad.

    Cons

    Bullying, promotions based on personal relationships over relevant experience, uncompetitive pay, lots of politics.

    Advice to ManagementAdvice

    Atop turning a blind eye and hold people accountable.

  7. 2 people found this helpful  

    (Speedpay) - The company has its ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Support Analyst in New York, NY
    Current Employee - Production Support Analyst in New York, NY

    I have been working at Western Union full-time (more than 10 years)

    Pros

    You'll learn a ton especially if you're willing to put the time and effort into getting the info.
    There's so much to learn.
    You can work from home from time to time.
    Decent work/life balance if you allow it and don't let the job take over your life.
    Good people scattered throughout.
    Company events.

    Cons

    TONS of pointless and useless meetings.
    Everyone wants to find out why the light bulb blew out but no one wants to change it.

    WU corporate sees this place as an after thought, the only time they come by is to tell people how good other divisions of WU are doing and other pointless meetings.

    New people can struggle a bit, more so than most jobs.

    So many bosses.

    Barely any room for growth because people who are here stay for years and years.

    They've outsourced a large amount of jobs, effectively narrowing down their US staff for Speedpay to a fraction of what it once was a few years back.
    Only a few groups remain intact, the rest is foreign outsource teams.
    While this is something that saves the company money, it is a shame that one of the most iconic American companies has resorted to this.
    They also didn't try to reassign roles for the people who got laid off, very bad form.
    I fear that the rest of Speedpay will soon be outsourced until the NY teams are completely eliminated.
    Such a shame, this was a great company.

    Advice to ManagementAdvice

    Stop outsourcing! You have everyone you need right here.
    Give people a fighting chance to stay with the company when cutbacks happen as best as you can.
    Reward everyone properly and not just certain departments, it takes everyone to keep the company going.
    Stop the pointless/useless meetings.
    Listen to your employees, don't just come and change things just because.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager Finance in Englewood, CO
    Former Employee - Senior Manager Finance in Englewood, CO

    I worked at Western Union full-time (more than 10 years)

    Pros

    Good benefits, salaries are competitive

    Cons

    Very political, quite a few dishonest / selfish individuals. Culture has turned toxic over the past few years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good teammates, bad coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union

    Pros

    Lots of talented folks with deep industry knowledge. Competitive salary and benefits. Nice location in a great city. Good support of charitable causes.

    Cons

    Upper management churn and constant layoffs have led to a culture of fear forcing employees into self preservation mode. Too often people won't share knowledge for fear of becoming the next person to be severed.

    Advice to ManagementAdvice

    The market is telling you your strategy has to change.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Englewood, CO
    Former Employee - Marketing in Englewood, CO

    I worked at Western Union full-time (more than 5 years)

    Pros

    Working at a global company and the benefits. The worker bees are really working hard and trying to make a difference, very difficult sometimes with how upper management is constantly changing teams and priorities.

    Cons

    Very hard to move positions within the company. If you get on the right team, it can be a great experience but if you don't it can be very difficult. Corporate goals often are not laid out until March/April and team goals often change during the year. Executive team not willing to take many risks on innovation. Very few women left on the Executive team. Being flexible during change is different than complete chaos.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It's an ok place to work but very scattered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Denver, CO
    Current Employee - Marketing Manager in Denver, CO

    I have been working at Western Union full-time (more than an year)

    Pros

    Compensation was fair, very low pressure, there are growth opportunites

    Cons

    Lack of focus and planning. Corporate vision changes daily. There is no accountability at any level...any!

    Advice to ManagementAdvice

    Plan your work and work your plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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