Western Union

  www.westernunion.com
  www.westernunion.com

Western Union Reviews

Updated December 10, 2014
Updated December 10, 2014
243 Reviews
2.8
243 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
138 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 32 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 20 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

71 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great people but the most dysfunctional company on the planet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Western Union full-time (more than 3 years)

    Pros

    Some of the people you work with will be the best
    Very high salary for Colorado and nation
    Benefits

    Cons

    Constant layoffs
    Company strategy changes like the wind (5 year plans never last more than a year)
    Lots of complacent people (handcuffed to the Titanic, don't care about their jobs or company)
    Work-life varies by department and even team (from 24/7 to flexible / remote)
    Some senior management lives in another world
    CEO is a great person but not fit to lead company in today's cut throat business world

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Little opportunity for professional growth; disconnect between senior management and workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Englewood, CO
    Current Employee - IT Manager in Englewood, CO

    I have been working at Western Union full-time (more than 8 years)

    Pros

    My immediate team is high performing, strong work ethic, great working relationships and collaboration. Benefits are generally very good, great vacation and salaries seem to be higher than average.

    Cons

    Western Union have slow or little innovation. It is extremely difficult to get any funding or investment in technology upgrades or product investment. There is a culture of layoffs and cutting costs to make earnings numbers. At least a couple of major layoffs every year for the past few years. There are silos between groups/teams, even in same departments. Very difficult to troubleshoot system problems between various IT teams. Lots of bureaucracy.

    Advice to ManagementAdvice

    Consider extending Customer Centricity to suppliers; extend opportunities for growth or promotions before employees seek it elsewhere.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Unfortunate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Englewood, CO
    Former Employee - Senior Analyst in Englewood, CO

    I worked at Western Union full-time (more than an year)

    Pros

    good people, benefits, hours, lunch

    Cons

    poor management, low pay, disrepected by supervisor

    Advice to ManagementAdvice

    keep and promote hard working people

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    Stalled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY

    I worked at Western Union full-time (more than 5 years)

    Pros

    Fellow employees on team were smart, engaging, and helpful

    Cons

    Management was not easy to get along with. Cliques were formed amongst Sr. Managers and Supervisors. Advancement would occur if you brown nosed your way into these factions. Also, no training was made available to advance or further your career. You were locked into the position you started with.

    Advice to ManagementAdvice

    Management really needs to listen to suggestions by employees. Training for advancement needs to be addressed.
    No opportunity to further your career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Proceed with Caution!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time (more than 3 years)

    Pros

    Great benefits, good pay.

    Cons

    Crippled with process and procedure. No perceived technology or business strategy or vision.

    Advice to ManagementAdvice

    There are good people everywhere. Don't be penny wise and pound foolish. Great US company with 160 history and tradition likely to fail due to lack of vision, strategy, and execution.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Cost Over Quality

    Former Employee - Customer Service in Dallas, TX
    Former Employee - Customer Service in Dallas, TX

    I worked at Western Union full-time (more than 3 years)

    Pros

    Multicultural work environment and flexible work hours.

    Cons

    Seniority plays an important part in daily operations. No clear path of professional development.

  8. 2 people found this helpful  

    Delusional engineering leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Western Union full-time (more than 3 years)

    Pros

    The office location in SF is awesome. The pay is good.

    Cons

    The lack of technical prowess is astounding. Incompetence And complacency is rewarded generously.

    Advice to ManagementAdvice

    Engineering: Get a grip on reality. Your achievements are lackluster. Be accountable for your mistakes and admit your incompetence.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Many Unprofessional People, Little Accountability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union

    Pros

    Not everyone is bad.

    Cons

    Bullying, promotions based on personal relationships over relevant experience, uncompetitive pay, lots of politics.

    Advice to ManagementAdvice

    Atop turning a blind eye and hold people accountable.

  10. 3 people found this helpful  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager Finance in Englewood, CO
    Former Employee - Senior Manager Finance in Englewood, CO

    I worked at Western Union full-time (more than 10 years)

    Pros

    Good benefits, salaries are competitive

    Cons

    Very political, quite a few dishonest / selfish individuals. Culture has turned toxic over the past few years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    (Speedpay) - The company has its ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Support Analyst in New York, NY
    Current Employee - Production Support Analyst in New York, NY

    I have been working at Western Union full-time (more than 10 years)

    Pros

    You'll learn a ton especially if you're willing to put the time and effort into getting the info.
    There's so much to learn.
    You can work from home from time to time.
    Decent work/life balance if you allow it and don't let the job take over your life.
    Good people scattered throughout.
    Company events.

    Cons

    TONS of pointless and useless meetings.
    Everyone wants to find out why the light bulb blew out but no one wants to change it.

    WU corporate sees this place as an after thought, the only time they come by is to tell people how good other divisions of WU are doing and other pointless meetings.

    New people can struggle a bit, more so than most jobs.

    So many bosses.

    Barely any room for growth because people who are here stay for years and years.

    They've outsourced a large amount of jobs, effectively narrowing down their US staff for Speedpay to a fraction of what it once was a few years back.
    Only a few groups remain intact, the rest is foreign outsource teams.
    While this is something that saves the company money, it is a shame that one of the most iconic American companies has resorted to this.
    They also didn't try to reassign roles for the people who got laid off, very bad form.
    I fear that the rest of Speedpay will soon be outsourced until the NY teams are completely eliminated.
    Such a shame, this was a great company.

    Advice to ManagementAdvice

    Stop outsourcing! You have everyone you need right here.
    Give people a fighting chance to stay with the company when cutbacks happen as best as you can.
    Reward everyone properly and not just certain departments, it takes everyone to keep the company going.
    Stop the pointless/useless meetings.
    Listen to your employees, don't just come and change things just because.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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