Western Union

  www.westernunion.com
  www.westernunion.com
Work in HR? Unlock Free Profile

Western Union Reviews

Updated July 28, 2014
Updated July 28, 2014
226 Reviews
2.9
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
126 Ratings

Review Highlights

Pros
  • Decent work/life balance if you allow it and don't let the job take over your life (in 29 reviews)

  • Good benefits and compensation, treated fairly by management, has money to spend on technology (in 19 reviews)


Cons
  • Power struggles and politics at senior management affecting performance (in 14 reviews)

  • Work life balance can be challenging (in 5 reviews)

More Highlights

61 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Western Union has changed in recent years, and not for the better. They have so much potential!.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at Western Union full-time for more than 5 years

    Pros

    The pay is great - much higher than most in comparable industries.
    The company is excellent at providing many methods of training/growth - including their own on-line "university" where you can learn most things - including other languages
    The benefits and paid time off were excellent - health, vision, dental. life & 3 weeks PTO to start
    The company used to be more employee-focused, but has lost that due to bottom-line management
    Great people to work with. Every department I was in contact with had really good people working there
    Great location in Englewood - free parking, company cafeteria and concierge services available

    Cons

    The company used to be more employee-friendly. Even executives stated that unless you were working 50-60+ hours each week, that you would not be able to accomplish everything you had to do.
    Too much work and not enough employees - huge layoffs in the last couple of years. The company wants to get "lean," but they are working their people to death.
    There used to be fun employee events to help blow off steam and relax a bit, but now everyone keeps working at their desk - through breaks and lunches, and you are frowned upon if you leave for a bit.
    The company is spending millions of dollars to renovate the space - all VERY small cubicles with no desk space, storage or privacy - even for directors and VPs.

    Advice to ManagementAdvice

    Stop working your employees so many hours - if you want to keep some of the great people you have, pay is not everything - learn more about work/life balance.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    interesting but challenging journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager  in  Denver, CO
    Current Employee - Senior Marketing Manager in Denver, CO

    I have been working at Western Union full-time for more than 5 years

    Pros

    international employee base, many opportunities to engage inchallenging projects, flexible work location, good health benefits

    Cons

    too frequent leadership & org structure changes

    Advice to ManagementAdvice

    provide a clear strategy during the constant, cycle of change for the better

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Alot of great people and talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shared Services
    Former Employee - Shared Services

    I worked at Western Union full-time for more than 5 years

    Pros

    Good benefits, compensation was fair.

    Cons

    Good 'ol boy superficial management. Frequent and excessive layoffs and " re-orgs" in the midst of multi million dollar campus "beautification". Directors and Managers in sensitive positions working in cubicals.

    Advice to ManagementAdvice

    Be more transparent and less superficial.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    In one sentence, my experience with this company has been a roller coaster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  New York, NY
    Current Employee - Project Manager in New York, NY

    I have been working at Western Union full-time for more than 10 years

    Pros

    The benefits and time-off policies have become the best thing about working here. That has not always been the case.

    Cons

    The biggest challenge is dealing with off shore contractors. I understand that WU is a global company, but Speedpay is not.
    Taking development, QA and Tech Support off shore makes the job for those of us still here so very much more difficult. The language barriers and complete lack of knowledge and experience put us right back to square one time and time again.
    Speedpay used to be a fun, enjoyable environment where we operated much like a family. We felt like a team, we worked like a team and we got things done. We communicated well, we worked together and we did what we needed to do to succeed.
    Sadly, the job is now full of frustration. Most days, I don't even want to come into work.

    Advice to ManagementAdvice

    Bring the Speedpay development, QA and Tech Support back to NY.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Competitive Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Denver, CO
    Current Employee - IT Manager in Denver, CO

    I have been working at Western Union full-time for more than 5 years

    Pros

    Competitive Salary . Work life balance is difficult due to lack of SME's in house.

    Cons

    Management team needs to innovate and put their act together on operational cost.

    Advice to ManagementAdvice

    Innovation is the key and most importantly focus on ROI . Either spend money for future investment in products/technologies or look of ROI in operational cost. Currently senior people mentality is to spend more money & expand their portfolio in operations.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good place to hone your skills, but limited opportunities stifle career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Western Union full-time for more than 3 years

    Pros

    A global company with a lot of different facets. Decent pay and benefits (immediate vesting on 401k match). Colleagues are great people to work with; very smart and skilled at their jobs. Opportunity to meet people from all over the world and to learn how to interact with people from vastly different cultures and experiences. Fortune 500 experience is always nice to have on a resume

    Cons

    Not much opportunity for people to advance in their careers, as jobs are steadily being outsourced to third party vendors or shipped overseas. IT is extremely outdated and can cause a lot of extra work. Layoffs are a constant concern, meanwhile "investments" are being made to remodel the interior of the offices around the world. Executives seem to view employees as replaceable cogs in a machine.

    Advice to ManagementAdvice

    For a global, multi-national organization, there are very few opportunities to explore new career opportunities. Start an expat program so that employees can meet their business partners and better understand our customers. Provide genuine career progression plans that are achievable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    A very Formal Corporate Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Western Union full-time

    Pros

    Salary is comparatively good. Benefits are good

    Cons

    Too much micromanagement! Get the teams to work together!

    Advice to ManagementAdvice

    Hang on tight to your talent. Too many new people and too many people in silos! Get the departments to work together. I hear tooooooooo much that isn't my job. Also that if the customer doesn't fall in the normal flow of things give them the special attention (figure out a way) that they need! Bring the jobs back to the US and HOPE you can get your talent back! Quit hiring so many contractors that don't know the business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Confused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Architect  in  Montvale, NJ
    Current Employee - Business Systems Architect in Montvale, NJ

    I have been working at Western Union full-time for more than 10 years

    Pros

    Good Salary, culture, Chance to learn,

    Cons

    no direction from top management. Strategy changes every 3 years. no goals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Over the years this company has gotten worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst  in  New York, NY
    Former Employee - QA Analyst in New York, NY

    I worked at Western Union full-time for more than 8 years

    Pros

    - Good work / life balance
    - Easy to get time off
    - Ability to work from home
    - Casual dress attire

    Cons

    - Entire groups laid off over past several years
    - Low pay

    Advice to ManagementAdvice

    Does not always fully appreciate their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great leaders with a passion for the payments business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Western Union full-time for less than a year

    Pros

    Great at managing risk and compliance for a money transfer company
    Evolving beyond the realms of cash to electronic
    Adopting mobile devices for bringing ease of P2P money transfer

    Cons

    Slow to innovate
    Innovation and product development processes are rather archaic
    Digital presence is limited
    Senior leaders are not moving fast enough pace of competitors

    Advice to ManagementAdvice

    Good strategic thoughts and plans exist to fuel growth for the next 20 years - do not shelve those in light of other challenges.
    Create a future for growth

    Recommends
    Neutral Outlook
    Disapproves of CEO

Worked for Western Union? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.