Westpac Banking Reviews

Updated March 17, 2015
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Westpac Banking Managing Director and CEO Gail P. Kelly
Gail P. Kelly
64 Ratings

9 Employee Reviews

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  1. Incompetent leadership and unhealthy workplace culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Consultant in Bedford Park (Australia)
    Former Employee - Customer Service Consultant in Bedford Park (Australia)

    I worked at Westpac Banking full-time (more than a year)

    Pros

    Good pay
    Many employee benefits
    Offices are generally nice

    Cons

    Widespread misconduct
    Disregard for government regulations
    Discussing private customer details during gossip
    Mental harrasment

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Lot's of room for improvement.

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at Westpac Banking

    Pros

    Competitive salary
    Banking discounts
    Friendly co-workers

    Cons

    Induction and product/process training is non-existent, all learning on-the-job and you are reliant only on yourself.
    Systems and processes are reminiscent of a bank from the 90's, it's embarrassing in comparison to CommBank.
    STI/bonus potential not in line with other banks for the same position.

    Advice to ManagementAdvice

    Invest money into systems, you are falling behind CommBank.
    Train your staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. If you want a job, not a career. And don't care about pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payments Team in Parramatta (Australia)
    Former Employee - Payments Team in Parramatta (Australia)

    I worked at Westpac Banking full-time (more than 5 years)

    Pros

    Westpac are very family friendly, and quite flexible for things like maternity leave, and returning to work.

    Cons

    Teammembers are quite demoralised, frequently taking sickies and not keen to complete or improve processes. Extremely high number of long term staff, staff who've never worked elsewhere, making them very stuck in their ways. Very outdated methods, and will never take onboard any new ideas. Poor pay.

    Advice to ManagementAdvice

    The Appraisal /Development plan is ridiculous and irrelevant to my actual job. RTM and timings for tasks are unfairly distributed, both of these adding to team demoralisation. 1-1s are a waste of time, as nothing is acted upon or followed up. Feel like there is no scope to be promoted as result are seen as team whole, and managers have been there forever. Only place I've worked where managers don't really know what they're doing!

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  5. It's up to you!

    Former Employee - Management in Sydney (Australia)
    Former Employee - Management in Sydney (Australia)

    I worked at Westpac Banking full-time (more than a year)

    Pros

    The strength of people in the organisation are some of the best I have seen so far, the employees are the backbone of that business and most are resilient. You will learn life skills and realise your full potential in this company. I went to Westpac initially because had read and reviewed so many wonderful things and you will always see glimpses of this.

    Cons

    Dog eat dog culture in the retail space, no clear communication of message, every single day it will demand all your time. The organisation has been in trouble for years, you will see that quickly. Aways be fighting fires with management & in your business as nothing ever gets fixed, red tape and poor systems. If you like stress and unreliable work life balance and like the idea of needing therapist to cope then join.

    Advice to ManagementAdvice

    Learn from the innovators, stop making westpac look great on the outside and deal with the masses of problematic dramas that go on within the company & especially the retail space. The business model doesn't work, a review is in desperate need. People need to learn that this place is not an ok place to work, some people have been bullied out of their jobs because of the culture that has become so evidently disgusting when it comes from the top. You have contacts in the industry so go and learn from the people that do it the best and start to do what is actually best practice, also try not to start one week and forget the next over and over.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. Painfully frustrating place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Sydney (Australia)
    Former Employee - Employee in Sydney (Australia)

    I worked at Westpac Banking full-time (more than a year)

    Pros

    The view from head office.
    Kitchen facilities on all floors

    Cons

    Business Development Managers who don't know their 'A' from their elbow. Lack of understanding of their own role.
    Too many levels of management and stakeholders. Cant get things done.
    Meeting after meeting
    Low tech environment (Windows XP and Lotus Notes)
    Big bureaucracy including I.T. (which is outsourced to IBM)
    Penny pinching across all areas except the flavour of the month projects.
    No responsibility taken by senior management - finger is always pointed at others.
    No job security. Always looking to outsource roles.
    Outdated programs and procedures.
    Focus too much on setting unrealistic objectives - limited reward for achieving them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. not friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Loans Officer
    Current Contractor - Loans Officer

    I have been working at Westpac Banking as a contractor (less than a year)

    Pros

    convenient but have to stay very late

    Cons

    no training and very bad work-life balance

    Advice to ManagementAdvice

    A lot of turnover in the loan department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Just don't do it, don't go there!! You'll regret it..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker
    Former Employee - Personal Banker

    I worked at Westpac Banking full-time

    Pros

    Salary is the only advantage. But really the stress and pressure is not worth it. Think about your health and state of mind..

    Cons

    Lots of overtime, stress, pressure and no support at all. No training provided, all you are given is a desk and computer and work it out yourself! Have to be a miracle worker to achieve sky high sales and revenue targets. Expectation is a 1k a day and if you don't meet that then expect to stay behind late until you do. Diary must be full everyday with 25+ calls that MUST be made everyday. If you don't do it then expect to be thrown to the kerb or lectured. No coaching and terrible environment to work in.

    Advice to ManagementAdvice

    Take note as to what the other Big 4 banks are doing, because they are doing it right. They care for the workers and provide support and training. How can you expect your workers to do unthinkable things just so you achieve targets. Disgusting! No thanks!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    The worst career move i have made!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail in Orange (Australia)
    Current Employee - Retail in Orange (Australia)

    I have been working at Westpac Banking full-time (more than a year)

    Pros

    if there were any pros i'd be a happier healthier person

    Cons

    the most toxic workplace environment in banking

    Advice to ManagementAdvice

    have a day in the real world

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Derivative Documentation Analyst in Sydney (Australia)
    Former Employee - Derivative Documentation Analyst in Sydney (Australia)

    I worked at Westpac Banking

    Pros

    work life balance is better than some

    Cons

    dead wood everywhere- management very poor.

    Advice to ManagementAdvice

    pay more to attract better staff

    Doesn't Recommend

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