Whataburger

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Whataburger Reviews

Updated January 15, 2015
Updated January 15, 2015
179 Reviews
3.5
179 Reviews
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Recommend to a friend
Approve of CEO
Whataburger CEO Preston Atkinson
Preston Atkinson
64 Ratings

Review Highlights

Pros
  • Flexible hours, if in need of all forty hours or just twenty the hours are always there (in 6 reviews)

  • Pretty good pay and benefits after 3 months (in 6 reviews)


Cons
  • quality of life poor schedule makers (in 3 reviews)

  • Its a 24 hr restaurant long shifts (in 4 reviews)

More Highlights

20 Employee Reviews Back to all reviews

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  1.  

    What was once a fun job, has turned into a constant headache

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in El Paso, TX
    Current Employee - Anonymous Employee in El Paso, TX

    I have been working at Whataburger (less than a year)

    Pros

    Weekly paycheck
    Gain tremendous experience if given opportunity
    Employee discount
    Meet vast array of new people
    Gives you a true sense of responsibility if it is your first job

    Cons

    Don't get enough hours
    General manager doesn't consider medical situations which affect someone's availability
    Does not work well with schedule at all for certain employees
    Almost always either extremely short staffed, or way too many people.
    General manager plays favoritism big time!
    People who work their butts off, rarely get any type of recognition when they do everything right, but once they do one little thing wrong, everyone suddenly recognizes them then
    Not a lot of leadership skills shown from the majority of the in store management team, gm included
    Benefits? Ha. You get medical insurance but it doesn't cover much! Utterly useless.
    Employees are not treated fairly, nor equally.
    Lunch rush can be very intense
    Not very well seen room for advancement opportunities
    Not very good in training new employees (personally, I was never actually trained except for front register/lobby and fry station, yet as of now, I know front register/lobby, fry station, drive-thru, bubble, expedite, gator, and a little bit of board. Again, never properly trained on any of that, I taught myself. However, do you think I've been recognized for it or complimented for teaching myself? Of course not.
    Also, the pay could be a little better.

    Advice to ManagementAdvice

    Get a general manager who actually cares about their employees from their managers all the way down to the team members and who doesn't play favoritism, as well as someone who will help out in the middle of a rush, all the time, and not just stay in the office "doing paperwork" while everyone else works hard.
    Make advancement opportunities more attainable
    All do respect, the higher up management team(area manager, etc.) do not see the way things are on a daily basis in the store. Because once you arrive, whoever sees you first runs to tell everyone and suddenly, its like an entirely new store with new people working there. Everyone is on their best behavior, acting like everything is by the book, totally not the case.
    Pay closer attention to who you are putting in charge of your stores. Customers have even complained about certain managers and the general manager.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Corporate Office Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whataburger full-time

    Pros

    Compensation pretty favorable for the San Antonio market. Discount on food is a nice perk. Bonuses are paid quarterly and are pretty reliable.

    Cons

    High control environment that inhibits leadership from actually leading. It appears as though decisions are made from emotion or fear rather than sound business decision making processes. Tenure trumps competency resulting in exceptionally high turnover rates. Compensation is good but it seeks to compensate for subpar benefits.

    Advice to ManagementAdvice

    Allow your leaders to lead and provide employees the latitude to perform their job.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    What A Hell

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whataburger

    Pros

    I like having a weekly pay check

    Cons

    Always work past hours scheduled. Never get day off when ask off.

    Advice to ManagementAdvice

    figure out how to schedule hours!

    Doesn't Recommend
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  5.  

    Going down hill..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Austin, TX
    Former Employee - Cashier in Austin, TX

    I worked at Whataburger full-time (more than 5 years)

    Pros

    Not too many great things about working here. You get 50% off your meal and you don't even have to be working that day to receive it. The hours are flexible. The GM will work with you if you need extra days off a week, just don't expect to be paid for it as they don't offer paid days off unless you're upper management. Pay is great compared to other fast food places. You get a review/raise every 6 months.

    Cons

    Management is a joke. The GM doesn't do anything about his horrible managers. They talk down to everyone, especially new people who have only been there for a day or two. I understand it's fast food, but it still takes some time to learn a position/job, especially if it's your first job or first time in fast food. They don't follow policy and don't get in trouble for it, even if it's brought to the GM's attention but if a regular employee were to not follow policy they would get in trouble. Favoritism is a major issue. Even the GM plays favorites. I worked there for over 5 years and it's only gotten worse. It used to be a great place to work.

    Advice to ManagementAdvice

    Hire better managers. Train them better. GM needs to open their eyes and pay attention to their store falling apart. Everyone should be disciplined for the same things and not just certain people.

    Doesn't Recommend
    Approves of CEO
  6.  

    average

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whataburger

    Pros

    fast pace and great customers

    Cons

    wont work around schedule and lied about pay raise

  7.  

    not very friendly atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook/Cashier in San Antonio, TX
    Former Employee - Cook/Cashier in San Antonio, TX

    I worked at Whataburger part-time (less than a year)

    Pros

    some good customers and coworkers

    Cons

    horrible management and oversight. horrendous employee treatment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    WYSIWYG: what you see is what you get - WB, a great burger culture, but improving everything else takes time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Antonio, TX
    Former Employee - Manager in San Antonio, TX

    I worked at Whataburger full-time (more than a year)

    Pros

    Company growth allows for huge potential organizationally. New professionals are brought I to mix talent pool (really, elevate the performance)

    Cons

    Disclaimer: managed a team in the corporate office, worked on the business side, interfaced across all functional lines and org levels (coordinators to sr leadership)

    Org Awareness:
    1. LOTS OF OVERSIGHT- feeling of no empowerment by leadership
    2. Constant org changes caused confusion (I reported to 3 managers is 1.5 years - each with their own interpretation of the companies "e-hem" strategy)
    3. Is a 1 billion in sales org, with amazing potential, but it is run very much run like a mom & pop and paper (called Orange folders) is routed for almost every small decision
    4. It's a burger company first, so focus is placed on front line employees. Professional staff seem to be secondary
    5. I felt there was no appreciation for strategy - unless you have had "grease on your hands"
    6. Directors are more like front line mangers and delegate everything to folks. (Directors have even ask how to set up meetings in Outlook). Org information is not consistently pushed down to managers and staff.

    Project Mgt:
    1. Capability Maturity Model Integration (CMMI) is low and processes varies depending on who your manager may be.
    2. Although you may have the expertise (that' why you were hired), you are still constantly selling the value of process and project mgt to the Directors

    Career Path:
    1. Do you have goals - good, you'll have to develop on your own? I felt like there was no career path for managers - you'll have to make your own (recommend getting a mentor internally to advocate for you).
    2. Titles do not reflect level of responsibility

    Comp:
    1. Pay could more competitive for professionals that manage key staff the execute strategic projects.

    Advice to ManagementAdvice

    No exit interview when I resigned - they never asked.

    Neutral Outlook
  9.  

    A hostile work environment for me.

    • Work/Life Balance
    • Senior Management
    Current Employee - Team Member in Schertz, TX
    Current Employee - Team Member in Schertz, TX

    I have been working at Whataburger part-time (more than a year)

    Pros

    Good hours, Some decent coworkers, some nice regulars, flexible hours

    Cons

    Terrible management, HR sucks, lots of favoritism, suckish raises, hostile work environment

    Advice to ManagementAdvice

    Maybe you should care more about your employees.

    Doesn't Recommend
  10.  

    Everyone is only helping themselves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Overnight Cook and Register in Georgetown, TX
    Former Employee - Overnight Cook and Register in Georgetown, TX

    I worked at Whataburger part-time (more than a year)

    Pros

    You make great friends. It always feels like home. You meet all types of people.

    Cons

    People call HR over every little thing. Management wont help you do anything.

    Advice to ManagementAdvice

    If you want less problems and a lower turnover rate and great speed of service and customer satisfaction, stop taking your good employees for granted and treating EVERYONE like they are expendable.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Good to get experience, bad really bad hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Brownsville, TX
    Former Employee - Team Member in Brownsville, TX

    I worked at Whataburger part-time (less than a year)

    Pros

    You get work experience and do some friends.

    Cons

    The managers are horrible, is a 24 hour restaurant so you don't have social life.
    if you are the new worker the manager will put you every weekend and overnight.

    Advice to ManagementAdvice

    Try to be more concerned with workers, even more if they are students.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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