Whataburger

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Whataburger Reviews

Updated September 18, 2014
Updated September 18, 2014
148 Reviews
3.6
148 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Whataburger CEO Preston Atkinson
Preston Atkinson
47 Ratings

Review Highlights

Pros
  • Good hours, Some decent coworkers, some nice regulars, flexible hours (in 4 reviews)

  • Good hours, good pay, fun staff (in 4 reviews)


Cons
  • Bad management, unfair treatment all around (in 3 reviews)

  • no job security high turnover un fair conditions no matter how good you are you are just a number (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Going down hill..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Austin, TX
    Former Employee - Cashier in Austin, TX

    I worked at Whataburger full-time for more than 5 years

    Pros

    Not too many great things about working here. You get 50% off your meal and you don't even have to be working that day to receive it. The hours are flexible. The GM will work with you if you need extra days off a week, just don't expect to be paid for it as they don't offer paid days off unless you're upper management. Pay is great compared to other fast food places. You get a review/raise every 6 months.

    Cons

    Management is a joke. The GM doesn't do anything about his horrible managers. They talk down to everyone, especially new people who have only been there for a day or two. I understand it's fast food, but it still takes some time to learn a position/job, especially if it's your first job or first time in fast food. They don't follow policy and don't get in trouble for it, even if it's brought to the GM's attention but if a regular employee were to not follow policy they would get in trouble. Favoritism is a major issue. Even the GM plays favorites. I worked there for over 5 years and it's only gotten worse. It used to be a great place to work.

    Advice to ManagementAdvice

    Hire better managers. Train them better. GM needs to open their eyes and pay attention to their store falling apart. Everyone should be disciplined for the same things and not just certain people.

    Doesn't Recommend
    Approves of CEO
  2.  

    average

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whataburger

    Pros

    fast pace and great customers

    Cons

    wont work around schedule and lied about pay raise

  3.  

    not very friendly atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook/Cashier  in  San Antonio, TX
    Former Employee - Cook/Cashier in San Antonio, TX

    I worked at Whataburger part-time for less than a year

    Pros

    some good customers and coworkers

    Cons

    horrible management and oversight. horrendous employee treatment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    A hostile work environment for me.

    • Work/Life Balance
    • Senior Management
    Current Employee - Team Member  in  Schertz, TX
    Current Employee - Team Member in Schertz, TX

    I have been working at Whataburger part-time for more than a year

    Pros

    Good hours, Some decent coworkers, some nice regulars, flexible hours

    Cons

    Terrible management, HR sucks, lots of favoritism, suckish raises, hostile work environment

    Advice to ManagementAdvice

    Maybe you should care more about your employees.

    Doesn't Recommend
  6.  

    WYSIWYG: what you see is what you get - WB, a great burger culture, but improving everything else takes time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  San Antonio, TX
    Former Employee - Manager in San Antonio, TX

    I worked at Whataburger full-time for more than a year

    Pros

    Company growth allows for huge potential organizationally. New professionals are brought I to mix talent pool (really, elevate the performance)

    Cons

    Disclaimer: managed a team in the corporate office, worked on the business side, interfaced across all functional lines and org levels (coordinators to sr leadership)

    Org Awareness:
    1. LOTS OF OVERSIGHT- feeling of no empowerment by leadership
    2. Constant org changes caused confusion (I reported to 3 managers is 1.5 years - each with their own interpretation of the companies "e-hem" strategy)
    3. Is a 1 billion in sales org, with amazing potential, but it is run very much run like a mom & pop and paper (called Orange folders) is routed for almost every small decision
    4. It's a burger company first, so focus is placed on front line employees. Professional staff seem to be secondary
    5. I felt there was no appreciation for strategy - unless you have had "grease on your hands"
    6. Directors are more like front line mangers and delegate everything to folks. (Directors have even ask how to set up meetings in Outlook). Org information is not consistently pushed down to managers and staff.

    Project Mgt:
    1. Capability Maturity Model Integration (CMMI) is low and processes varies depending on who your manager may be.
    2. Although you may have the expertise (that' why you were hired), you are still constantly selling the value of process and project mgt to the Directors

    Career Path:
    1. Do you have goals - good, you'll have to develop on your own? I felt like there was no career path for managers - you'll have to make your own (recommend getting a mentor internally to advocate for you).
    2. Titles do not reflect level of responsibility

    Comp:
    1. Pay could more competitive for professionals that manage key staff the execute strategic projects.

    Advice to ManagementAdvice

    No exit interview when I resigned - they never asked.

    Neutral Outlook
  7.  

    Everyone is only helping themselves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Overnight Cook and Register  in  Georgetown, TX
    Former Employee - Overnight Cook and Register in Georgetown, TX

    I worked at Whataburger part-time for more than a year

    Pros

    You make great friends. It always feels like home. You meet all types of people.

    Cons

    People call HR over every little thing. Management wont help you do anything.

    Advice to ManagementAdvice

    If you want less problems and a lower turnover rate and great speed of service and customer satisfaction, stop taking your good employees for granted and treating EVERYONE like they are expendable.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Good to get experience, bad really bad hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Brownsville, TX
    Former Employee - Team Member in Brownsville, TX

    I worked at Whataburger part-time for less than a year

    Pros

    You get work experience and do some friends.

    Cons

    The managers are horrible, is a 24 hour restaurant so you don't have social life.
    if you are the new worker the manager will put you every weekend and overnight.

    Advice to ManagementAdvice

    Try to be more concerned with workers, even more if they are students.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Work Somewhere Else If You Want A Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Equipment Technician  in  Houston, TX
    Former Employee - Equipment Technician in Houston, TX

    I worked at Whataburger full-time for less than a year

    Pros

    Pay is decent and the potential for a lot of overtime.

    Cons

    Long hours (sometimes 24 hours) and being called out at all hours of the day and night.

    Advice to ManagementAdvice

    In my opinion, having been an Equipment Technician, you cannot keep your restaurants open 24 hours a day, 7 days a week, 364 days a year and expect the equipment to operate safely and properly, much less to be clean and sanitary. To Whataburger's credit, they are closed Christmas day. In all honesty, I don't know how some of the restaurants pass the health inspection. The fryers were the grossest pieces of equipment I had ever seen in my 28 years in the restaurant equipment repair business. The grills weren't much better, along with the walk-in-coolers and freezers. Whataburger expects their technicians to work on equipment in small kitchens while the kitchen staff literally step on you. When working on a hot fryer or around live electrical circuits, that can be a dangerous scenario.

    The restaurant managers and area managers are not your friends if you're an Equipment Technician. You are the enemy because every minute you spend in the restaurants is money out of their pockets. The maintenance division of Whataburger is a separate company, independent of their restaurants. Service calls and equipment preventative maintenance time are billed to the restaurant, so even though the managers need you there to repair or maintain a piece of equipment, they treat the technicians like they're robbing them of their profits and bonuses which, in reality, they are. That's because Whataburger holds it against their restaurant managers whenever they have too many instances of equipment breakdowns and the costs of repairs come off the restaurant's bottom lines. Manager bonuses are affected, also.

    In addition, you are expected to work around the clock, if necessary. Several times I worked 24 straight hours with no sleep. Whenever that happened, your supervisor expects you to "give" some hours to the company so it looks better for him. As I said, the pay is decent and you can make a fairly good living being an Equipment Technician, but don't expect to have a lot of time to have a life beyond Whataburger. However, if you're single, young and you don't expect to have a life, Whataburger can be a great place to work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    WHATABURGER

    Former Employee - Team Member  in  Waco, TX
    Former Employee - Team Member in Waco, TX

    I worked at Whataburger part-time for less than a year

    Pros

    This company promotes from within and this is great. This company has management that are great role models and that want to help you succeed.

    Cons

    Every place has people that are just there to get a check. I worked with a member of management that did not care to train or help with aadvancement.

    Advice to ManagementAdvice

    When you are doing your interview look for thoses red flags so that you do not have someone in management that does not care.

  11.  

    You will not advance if you work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Houston, TX
    Former Employee - Team Leader in Houston, TX

    I worked at Whataburger part-time for more than a year

    Pros

    Working the drive thru was fun because I got to interact with customers. You will become an expert at the position that you are trained in. The benefits (50% food ) are good.

    Cons

    Very few people get to advance. I started out on fries. Then moved to the drink station. I was then supposed to be taught to run the cash register. However, they refused to train me. Because I have limited ability in handling money, I can't get a job anywhere else!

    Advice to ManagementAdvice

    Train your best employees!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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