Whataburger

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Whataburger Reviews

Updated September 25, 2014
Updated September 25, 2014
152 Reviews
3.6
152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Whataburger CEO Preston Atkinson
Preston Atkinson
50 Ratings

Review Highlights

Pros
  • Good Pay, good insurance, good food (in 5 reviews)

  • The upper management as far as the District and Regional Managers are really good to work for and they seem to really listen (in 5 reviews)


Cons
  • quality of life poor schedule makers (in 3 reviews)

  • There is no team building or contests to make team members want to succeed (in 3 reviews)

More Highlights

32 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Motivated individuals working for a family owned company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager II  in  Avondale, AZ
    Former Employee - Manager II in Avondale, AZ

    I worked at Whataburger full-time for more than a year

    Pros

    Good bonuses for reaching goals. Great customer service training. Everyone gets Christmas off. Management can be extremely flexible with hours. Good back office systems.

    Cons

    Fast Food Industry stigma. 50 Hour weeks. 24 hour business. Barely started training videos company wide, but unable to effectively train above manager level.

    Advice to ManagementAdvice

    A more formal training environment

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Manager  in  Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Whataburger full-time for more than a year

    Pros

    Good Pay, good insurance, good food

    Cons

    quality of life poor schedule makers

    Advice to ManagementAdvice

    be more fair and considerate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Sachse, TX
    Former Employee - Cashier in Sachse, TX

    I worked at Whataburger part-time for more than a year

    Pros

    You got a review every 6 months which is a good thing. If you worked real hard, you could move up in the company. This culture of the office was very diverse.

    Cons

    I faced some challenges of working with irritated customers. There was also a lot of favoritism with the managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Experienced in customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Serivse  in  San Antonio, TX
    Current Employee - Customer Serivse in San Antonio, TX

    I have been working at Whataburger full-time for more than 3 years

    Pros

    Great work environment and friendly people

    Cons

    rigid corporate structure, inflexible hours

    Advice to ManagementAdvice

    People are paid below average for what they are worth, and great people are not paid great wages.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    There's quite a bit of work to be done.

    Current Employee - Front Cashier  in  Stephenville, TX
    Current Employee - Front Cashier in Stephenville, TX

    I have been working at Whataburger part-time for less than a year

    Pros

    you make lots of friends.
    there is always something that needs to be done, so you are never just standing around.
    the pay is nice; they start you above minimum wage.

    Cons

    high school employees are mostly just there for extra spending money, so they don't always do their work, and are often just standing around talking while things need to be getting done.
    being blamed for other people not doing their job is always frustrating (FS being blamed for burgers being cold, FC being blamed for chicken not being dropped, etc.)

    Advice to ManagementAdvice

    find out who really wants to work, and give them the hours they ask for.

    if an employee doesn't enjoy the station they're given, maybe stop putting them there. it helps to have motivated workers on fry station, front counter, and expedite, if not also drive thru.

    scheduling enough people for each shift would be nice for many reasons:
    you'd get food out in a timely manner.
    employees wouldn't get as frustrated with the amount of work they have to do (giving us extra chores and no time to do them is unreasonable. no one can gypsy clean two bathrooms while also doing front counter and fry station).
    shifts should overlap enough that person A can get their chores done while person B takes over the station.

    there keeps being a mention of lack of communication between grill and fry station, but no one actually seems to care. the employees on grill will stand back and yell for chicken/fish to be dropped, but they won't take 2 steps around the corner to see if anyone is even there to hear them, and then FS gets yelled at by management to pay attention and get stuff down, not be out in the lobby. yet it's FS's job to take food out to the customers, so they /have/ to go out to the lobby.
    Grill will stand back there and yell about not getting a response for 3 minutes while front counter is taking orders and FS is taking food out, making it hard to hear the customers, but then if FC/FS shouts back a response, we get yelled at for starting arguments. it's entirely unfair.

  7.  

    Quality of Life for Management Team and a home office that gives a crap would be nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Pensacola, FL
    Former Employee - Assistant Manager in Pensacola, FL

    I worked at Whataburger full-time for less than a year

    Pros

    The upper management as far as the District and Regional Managers are really good to work for and they seem to really listen.

    Cons

    No salary positions for a seasoned restaurant manager, no quality of life for the management team. The home office has a total disrespect for the people in the restaurant who are working hard everyday. They are difficult to deal with and don't seem to understand that it is the people working in the restaurants that make it possible for them to be working their Mon-Fri daytime hours job!

    Advice to ManagementAdvice

    Take all your desk sitters and put them to work in a busy restaurant for a year and I bet it makes some change the way they treat the team in your restaurants. The interaction I had with them is what made me start looking for a job. I was just simply not going to put up with the way I was treated by them when I have the resume that I have in the industry. I left what I was intending on being a long term career with your company. Try taking your management team to a 40 hour work week and pay them the same. They deserve it! They deserve time with their families just like your office help has. Do something different in the quick serve industry. Set an unprecedented example in this world and actually care about your Whataburger Family instead of just saying you do!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Decent company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Whataburger full-time for more than a year

    Pros

    Don't franchise out anymore. Plus their values of One nation under God.

    Cons

    In store management good, but area supervisors what are they paid for?

    Advice to ManagementAdvice

    Listen to your employees. If you are suppose to work 50 hrs and get paid for it Work it!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Memories of a life time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Marcos, TX
    Current Employee - Manager in San Marcos, TX

    I have been working at Whataburger full-time for more than a year

    Pros

    Great opportunities to move up the chain

    Cons

    Upper Management micro-manages too much, once you are forced to move up or get terminated

    Advice to ManagementAdvice

    Let the store managers run the store

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    average

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whataburger

    Pros

    the benefits and the pay is good

    Cons

    work on providing a quality of life

    Advice to ManagementAdvice

    offer vacation to team members

  11.  

    A Real Eye Opening Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Drive Thru Cashier  in  Friendswood, TX
    Former Employee - Drive Thru Cashier in Friendswood, TX

    I worked at Whataburger part-time for more than 3 years

    Pros

    Ever Day Is Different It Is Never Boring The Customers Really Make Your Day Once You Develop Your Good Set Of Regulars And Getting Your Raises Is Not Too Awfully Difficult & Best Of All The Pace Makes Your Shift Disapppear Before Your Eyes.

    Cons

    It Is Not A Position For The Timid Or The Lighthearted Half Of People It Can Get Very Stressful Very Quickly & If You Don't Keep Up You Can Make Your Superiors Not To Mention Your Dear Customers Quite Upset

    Advice to ManagementAdvice

    Compliment Your Staff More Than You Criticize Them....Please A Good Staff Is What Stands Between You & A Miserable & Failed Lunch Rush Remember They Are The Legs Upon Which Whataburger Stands & Makes Its Undeniable Success

    Recommends
    Positive Outlook
    No opinion of CEO

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