Whitbread

  www.whitbread.co.uk
  www.whitbread.co.uk

Whitbread Reviews

Updated November 2, 2014
Updated November 2, 2014
36 Reviews
3.1
36 Reviews
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Whitbread Chief Executive Officer Andy Harrison
Andy Harrison
7 Ratings

7 Employee Reviews Back to all reviews

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  1.  

    A true horror movie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in London, England (UK)
    Former Employee - Team Leader in London, England (UK)

    I worked at Whitbread full-time (more than 3 years)

    Pros

    Preparatory courses, shooting stars, some coworkers, chances of progressing in various areas of the hotel, chance of learning in other areas (cross training)

    Cons

    General manager totally unprepared, responsible for the dismissal of many employees who worked for many years in the hotel, too much pressure and little financial return for employees, employees paid below the average market.Nobody cares about what you did for the company , they dont look behind.

    Advice to ManagementAdvice

    Stop flirting with employees and prepare better for it to be a good leader, fair and realistic giving importance to what the staff do for the good of the company and recognizing the value of employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Satisfactory, but no special treatment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barman in Kettering, England (UK)
    Former Employee - Barman in Kettering, England (UK)

    I worked at Whitbread full-time (more than an year)

    Pros

    Got time off when needed - sometimes at short notice (due to nature of industry), often a good team atmosphere.

    Cons

    Often long working hours. A great deal of staff rotation. Basic/minimum wage. Some items of machinery/tills constantly needed fixing, and often didn't get replaced when they really should've been.

    Advice to ManagementAdvice

    Perhaps more staff incentives/bonuses would decrease the staff turnover, and also boost morale. This would almost certainly increase customer satisfaction, and therefore generate more repeat business from clientele.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    rubbish. cheap pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Manager in Christchurch, England (UK)
    Former Employee - Kitchen Manager in Christchurch, England (UK)

    I worked at Whitbread full-time (more than 10 years)

    Pros

    always available for work, team work, lots of part time work, friendly, it was great team work with 20 odd years ago with fresh food with less microwave

    Cons

    not enough promotions, low pay, far too many youngters rather than older teams, too many paperwork which course less on customers interactions. far too many microwave food now compare to 20 years ago.

    Advice to ManagementAdvice

    out fronts teams get good tips and bonus money when customers gets good feedback. but kitchens team gets nothing considering they are the one who actually cooks food! all out front team take food out and place on table, that it. bit unfair on kitchen teams ,give them something on bonus on monthly basis

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Alright place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barman in Caernarfon, Wales (UK)
    Former Employee - Barman in Caernarfon, Wales (UK)

    I worked at Whitbread (less than an year)

    Pros

    A nice friendly place to work with focus on training and development rather than a blame culture. Provide a nice working environment.

    Cons

    The hours you can be expected to work are very long especially if you are on your feet all day. Work days end up being the same.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Fun working atmosphere but too many targets and management changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front of House/Waiter
    Former Employee - Front of House/Waiter

    I worked at Whitbread part-time (more than an year)

    Pros

    Often the Front of House teams in the restaurants are quite young so this can make for a fun and sociable working life. Wages and the tip system is brilliant if you're a waiter - can double earnings. Lots of shifts and over-time usually available and people will be quite flexible about swapping shifts.

    Cons

    Too much brand standards to adhere to and which are changed too often. Sometimes feel the service is just too rigid and pushes individuality out of Front of House staff - can even take customer focus away from staff as they are under time and performance pressures. Management seems to change rather regularly in the restaurants, not very coherent for staff - and often favoritism and personal relationships get in the way of effective management.
    I also feel career progression is poor - many at the restaurant I worked at had worked there for years and despite pushing, were getting nowhere with progression.

    Advice to ManagementAdvice

    Stop changing the brand standards and the menus so often, or if you do, provide REAL training on these changes. Work on having slower turnover of management at each site, it's confusing for the team. Have a better talent spotting system for those wanting to progress into a career with the company.

    Recommends
    No opinion of CEO
  7.  

    Ok as a first time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barman
    Former Employee - Barman

    I worked at Whitbread full-time (more than an year)

    Pros

    The shifts are very flexible, easy to pick up extra shifts if needed,
    A very good social side and incentives.

    Cons

    There is not much room to progress, They can cut your shifts down to very few hours as long as the 6 week average matches your contract.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Typical restuarant behaviour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Waitress in Leeds, England (UK)
    Current Employee - Waitress in Leeds, England (UK)

    I have been working at Whitbread

    Pros

    You are looked after quite well

    Cons

    Micromanaged by management teams and expectationsoften unacheivable

    Advice to ManagementAdvice

    Listen to employees more

    No opinion of CEO

Whitbread Photos

Premier Inn, Prestwich (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Premier Inn (Newcastle Metrocentre) (Photo thanks to Geograph user David Dixon, Some Rights Reserved)
The Premier Inn and Taybarn in Chesterton (Photo thanks to Geograph user Steve Daniels, Some Rights Reserved)

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