Whitbread Reviews

Updated July 16, 2015
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5.0
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Whitbread Chief Executive Officer Andy Harrison
Andy Harrison
12 Ratings

Pros
  • Provide a nice working environment (in 4 reviews)

Cons
  • If you work in Head Office it's a great job, (in 3 reviews)

  • not enough promotions, low pay, far too many youngters rather than older teams, too many paperwork which course less on customers interactions (in 3 reviews)

More Pros and Cons

19 Employee Reviews

Sort: Popular Rating Date
  1. Back of house whitbread

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whitbread

    Pros

    Great company to work for! Look after you so well

    Cons

    Min wage! They dont advertise online for non managment jobs


  2. Brilliant company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gillingham, England (UK)
    Current Employee - Anonymous Employee in Gillingham, England (UK)

    I have been working at Whitbread full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing team, good pay, good hours, always opportunity to work more if we want to! The atmosphere is just amazing. I am valued as a person, as my own individual person and encouraged to express my own personality. I do not feel like a number or a cog in a wheel going unnoticed. Praised often as well as encouraged on areas to improve myself. I have never worked in an organisation like this before and is by far the best job I have ever had. Doesn't feel like work. Feels like a family taking care of extended family members coming to us. A real tribe

    Cons

    I have yet to come across any downside. Any hiccups that have occurred have been dealt with swiftly and professionally and I believe that is testament to strong relationships being built

    Advice to Management

    Not so much 'advice' as I don't feel qualified to advise them on their jobs. I would just say keep going and keep improving yourselves as you encourage in us, I would like to encourage the same in you


  3. Helpful (1)

    Great people but need better tools

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Luton, East of England, England (UK)
    Current Employee - Accountant in Luton, East of England, England (UK)

    I have been working at Whitbread full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    1. Equal opportunities. I think management are generally on the lookout for people who are willing and capable enough to step up to the next level. Increasingly pro-women managers... and likely to continue now that we have one of the five female FTSE 100 CEO's. 2. Opportunities to move around within the business, eg from Costa to Premier Inn; from the Support Centre to Operations and vice-versa. 3. Free coffee, if that's your thing.

    Cons

    1. We are using 19th century systems, which slows down work at all levels. Fortunately management are fixing this but it will take a couple of years. 2. Don't go o head office on a Monday after 8.30 or you won't be able to park.

    Advice to Management

    For projects, think about appointing a single owner with budget control, full accountability and a vested interest in the outcome.


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  5. Fast paced exciting environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dunstable, England (UK)
    Current Employee - Anonymous Employee in Dunstable, England (UK)

    I have been working at Whitbread full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The environment is collaborative and fast paced allowing individuals to action change

    Cons

    Sometimes the volume of work can affect the work life balance


  6. Helpful (1)

    Hotel Receptionist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Receptionist in Uttoxeter, England (UK)
    Current Employee - Hotel Receptionist in Uttoxeter, England (UK)

    I have been working at Whitbread part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Get a discount card for all Whitbread companies, that's Costa Coffee, Premier Inn, Table Table, Brewers Fayre, Beefeater, and Taybarns. Also, get a rewards card where you can have cash rewards when you do an excellent job or use for discounts when you put on your own money at various stores.

    Cons

    Working weekends, Christmas, New Year , and till 11pm in the evenings. Can be working alone

    Advice to Management

    Give more support to staff when customers are rude to us


  7. Love it. Some great colleagues who are very supportive!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Scarisbrick, England (UK)
    Current Employee - Team Member in Scarisbrick, England (UK)

    I have been working at Whitbread part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great laughs and not too demanding. Get a lovely discount on all Whitbread brands. Been working term-time for almost 2 years now and my managers always manage to get me fair hours and not at the expense of others' hours! Management team are always grateful of work and respectful to everyone.

    Cons

    Can be stressful at times but that's just hospitality for you. Don't have many bad things to say to be honest!

    Advice to Management

    Can't say I have any advice to my management as I think they are spot on!


  8. Helpful (1)

    Server of great memories

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef in Gloucester, England (UK)
    Current Employee - Chef in Gloucester, England (UK)

    I have been working at Whitbread full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Popular thriving business, great career development opportunities for people of all abilities in all departments across the brand. Recognized as one of the top 25 big companies to work for. Staff are very well looked after and management are kind, friendly and understanding of everyone employees needs.

    Cons

    Can be stressful at times when the company is profit driven and pushing big targets. Staff shortages in a demanding business environment can be detriment to the business at busy times.

    Advice to Management

    Keep a consistent level of staffing wherever possible as this is the biggest down fall!


  9. A good business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you work hard, and get the results, you get rewarded - fantastic Management Bonus Scheme!

    Cons

    Lots of people that have been around too long - they may have served the time but that doesn't mean they know best.

    Advice to Management

    This business needs a huge cultural shift - attitude & behaviours mean a heck of a lot more than skills & knowledge.


  10. Excellent company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They care about their employees as much as they care about the customers of their brands.

    Cons

    The only downsides would be salary comparative to market although this is offset by the other benefits.


  11. All in all not a bad company to work for! I've worked for them for 16 years! Have made a lot of very good friends.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grill Chef in Bognor Regis, England (UK)
    Current Employee - Grill Chef in Bognor Regis, England (UK)

    I have been working at Whitbread

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The best things about working for whitbread is the good friends you make! Even the managers are down to earth and generally will do what they can do to help you even if it's a personal problem you might be having!

    Cons

    The worst things are the time constraints on everything you do. The constant need to update things like labelling guides for shorter times than you would expect!

    Advice to Management

    Please bring back the recognition for everyone I.e. beating weekly/monthly targets guest rec. Also please give more recognition to the managers as happy managers make for an even easier happier shift/week/month which obviously makes for better service and happier customers!



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