Whitbread Reviews

Updated February 14, 2015
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Whitbread Chief Executive Officer Andy Harrison
Andy Harrison
12 Ratings

10 Employee Reviews

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  1. The most corrupt company that will be getting exposed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Whitbread full-time (more than 3 years)

    Pros

    Easy rotas to change but thats mainly due to management not being in charge of them and our team doing our own rotas...otherwise i hear its nearly impossible tk get time off

    Cons

    A true corrupt company. Discrimjnates its staff based on rank...i have caught cluster managers and regional operation managers getting drunk and tried stealing from behind our bar. When i confronted them the cgm sqaured off to me and j had to physicaly push him back due to his escalating aggression. He was also threatening me saying i wuld get sacked. I filed grievance to HR ...theyre exact words.."we are not taking this as a grievance but as a query" nothing was dne about this and they protected the two managers by refusing to accept my complaint. I was bullyed also by a team leader and when i filed a grievance they refused to accept it as a grievance and nothing was done....i saw a f+b manager bullying members of staff (one instance there was a staff member sitting on thr ground behind the desk crying her eyes out) i filed grievance and the ops manager threw it in the bin. I filed another grievance to the manager above her that nothing was done and that she threw it away. The company refused to investigate and nothing was done. I was physicaly threatend by a team leader (very clear cctv of him raising a fist at me) i report this and next thing i no im being invited into a disciplinary for trying to attack him despite the clear cctv of me being calm.and him raising a fist....the company "investigated" and came back saying i was the criminal. Luckily due to them being idiots they left the disciplinary file open...it was dated...the date stated that they had already decided i wiuld be disciplined before they even started an investigation...i took photos of this clear evidence of this companys corruption....i won the appeal after being threatend with further disciplknary actionn for taking pictures of the screen. So i explained that the matter would get taken to tribunal...where funnily enough all disciplinarys were dropped. The managers denied pre determining my disciplinary before investigation and so i showed the pics. I filed yet another grievance about the above offense....and absoultly nothing was done...no investigation....no reprimanding....the reason? The EXACT!!!! words...."it would be to dificult to investigate this because they will deny it". When i was serving some cgms in a bar they started making racist jokes about the muslim community and 9/11. Again nothing was done. I found a ROM unconcious against a fire door in a dru ken slumber...apon waking him telling him he couldnt lie there as it is risking the lives of the guests he sqaured off to me shouting...again reported to the top brass and nothing done...nebeee evene recieved a reply. This company throws disciplinarys left right and centre to the low ranks..but team lesder and above are completely safe. I have kept all writen records of this corrupt company, emails, even recorded phone convos with them, discreetly taken videos. Pics. And audio recordings of there discrimination and lack of action...and when i leave this company im going to take the greateat pleasure exposing it for what it is. I do have the physical evidence of what has transpired here and i will make sure it is given to the right people

    Advice to ManagementAdvice

    End your corruption...as i say above this isnt something i have made in my head (which is how you will try to make it) i have 11+ gb of footage of this companys corruption and about 10inches thick of paper work of managers and head office signed paperwork confirming the above. Get it sorted

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread

    Pros

    Nice team, nice guests, days off!!

    Cons

    Next week schedules come out a day before the week starts (no chance to plan a life), wages are beyond ridiculous for a company that makes billions, shifts are assigned whit out care (people working late and early while others just work few hours), organisation of meetings with one day notice which are usually mandatory (if its your day off, you have to postpone plans), lack of training of many team members, lack of staff, no chance to have a balance between work and personal life, even having part time contracts as many of my colleagues, working schedules that gives you less hours than signed by contract, constant management changes ...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Restaurant and Hotel side very poor to work for - Low pay, over worked, treated badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Whitbread full-time (more than 5 years)

    Pros

    Very little;
     25% discount in Whitbreads brands- Costa, Beefeater, Table Table, Premier Inn, Brewers Fayre, Taybarns
    Can fit around college/uni so you can work nights or weekends or during the holidays

    Cons

    Having worked in Brewers Fayre and Premier Inn, you are very overworked, especially in the restaurant. I'd often put in absolute hectic flat out shifts of 12+ hours and all you get is a measly 30 min break (which is docked from you wages, no free food either- 50% off). If it was that busy, you would often go without a break. Very hard work and tiring when you are running around like a headless chicken all day as the site is so busy and there was NEVER enough staff on. They cut hours left right and centre- your contracted hours don't mean a thing to anyone- so you may think you're going into the job with X hours but don't be surprised if they're cut by half or more. No breaks at all if you work on reception in the hotel. Doing 3-11pm and then back in at 7am are common to do several times a week. By the time you've handed over to the next receptionist, got home, actually fallen asleep, you're back in work a few hours later. Common across all hotel sites even though it's breaking the law. The pay is TERRIBLE!! A few pence above minimum wage. You have the whole responsibility of a hotel and you're the only employee in the building and you have to run it and you get paid 5p more than minimum wage. The housekeepers are now on more than receptionists. Absolutely bonkers. The housekeepers job is very physical as they have to clean rooms in a very short amount of time which is exhausting to them. No extra pay on bank holidays etc apart from Christmas Day and New Years Eve night. Crazy. No appreciation, no opportunity to further your career or knowledge unless you are pally with the managers and area managers, go out with them outside of work and really suck up to them big time. You can be the best and hardest employee in the world and could achieve so much, but unless you suck up to them- no chance of progressing. Such a terrible company who act like they care about their employees- biggest pile of rubbish ever! Often working 14 days straight with lots of double backs in there and then you'll get one or 2 days off and then you're on another stretch again. Sick pay is also national minimum of approx £86 a week. The company and management teams really DO NOT CARE about you or your wellbeing.

    Advice to ManagementAdvice

    Area managers need to be less involved and friendly with the managers within their area so there are no conflicts of interest and so they don't continually overlook the problems at each site and so that their judgement is not affected by best buddies with the other managers. Every workforce would be a little happier if they were looked after.

    Negative Outlook
    No opinion of CEO
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  5. pathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Microwave Technician in Glenrothes, Scotland (UK)
    Current Employee - Microwave Technician in Glenrothes, Scotland (UK)

    I have been working at Whitbread full-time

    Pros

    Honestly none only filling in as need a minimum of five words

    Cons

    Badly run management who take holidays and days off but put hours into rota as being on. overworked sometimes having to do seven days because of staff turn over due to mistreatment by management staff. Booked holidays well in advance but couldnt receive them as management decided the week before they would like those days off. Lack of staff in kitchen as the kitchen manager hides within office doing paper work (on amazon, facebook playing games) for an hour or two and then taking an extended break aswell. No checks to make sure these things arent happening by area manager or above except to slate the rest of the staff. Following this review I expect there to be back lash but the company needs to know.

    Advice to ManagementAdvice

    Have regular checks into how the management staff are running your business and replace them. Look into fact that no new staff are trained and then leave because of treatment due to fact they don't know what they are doing. Look into reasons for high staff turn over.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    disgustingly treated, favouritism, bully for a manager and unprofessional at all times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist in Doncaster, England (UK)
    Current Employee - Receptionist in Doncaster, England (UK)

    I have been working at Whitbread part-time (more than 3 years)

    Pros

    The guests and feedback they send are so personal and touching. you really get to know guests and making them happy makes me happy.

    Cons

    underpaid, under staffed, over worked, long hours, no breaks, bullying and harassment, discrimination and lots lots more.

    Advice to ManagementAdvice

    advice to the managers manager, train staff better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Stupid management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Whitbread

    Pros

    I done everything for everyone

    Cons

    When voicing my opinion, I was told I was wrong, even though the so called manager didn't know

    Advice to ManagementAdvice

    Get some knowledge

  8. Underpaid, understaffed, slave drivers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chef in Dover, England (UK)
    Current Employee - Chef in Dover, England (UK)

    I have been working at Whitbread full-time (more than 5 years)

    Pros

    I work with some awesome people, they are the only thing that keeps me sane in this heat filled, artificial light filled box, Whitbread like to call a kitchen.

    Cons

    I have worked in the company for over 5 and a half years, I have been on minimum wage since starting. I work in the kitchen, I am able to do every single role, I even started on the bar just to get my experience up. Do I get a pay rise, no. I don't even get tips because I work in the kitchen, I am on the same wage as front of house staff, but they get tips. They change the menu every couple of months, because the people in head office who have never worked a day in a restaurant think their ideas are fantastic, but when they launch they sink faster than the Titanic. They expect us to do even more, work even harder than we already are, without giving us any incentive to work harder. We are heavily understaffed ALL the time, and then the manager wonders why we get bad reviews. We are constantly being told that we have no hours to spend, so we can't have any more staff in, yet they employ more people and cut everyones hours down. Our general manager works two days a week, and then moans about how nothing is getting done (WHEN IT IS! He just doesn't see it because he's never there!)

    Advice to ManagementAdvice

    Listen to your staff, the majority have worked there a hell of a long time and tend to know alot more than you think, you might be able to learn to something or get better results if you actually listened.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Great team untill LEV strangled the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Manager/Kitchen Manager in Peterborough, England (UK)
    Former Employee - Deputy Manager/Kitchen Manager in Peterborough, England (UK)

    I worked at Whitbread full-time (more than 8 years)

    Pros

    good bonuses and holiday entitlement

    Cons

    LEV , food quality, audits, length of shifts(not keeping to working time directives) no management pay rises for 4 years, no work life balance

    Advice to ManagementAdvice

    branch manager was very good to work for for the first 8 years i was there but when he left it all went to pot ( no strength or direction).
    when i left no exit interview was set up . i feel cheated as i left the company working my full notice but left 6 weeks before the bonus was paid out and received none where as the kitchen manager was off work sick on full pay for over 8 months (which i had to act and work as both deputy manager and cover his roll working over 60 hrs a week) which i later found out that he was not processed as being off sick and he received the full bonus. and also took 9 weeks to receive my P45

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reception Team Leader/Duty Manager
    Former Employee - Reception Team Leader/Duty Manager

    I worked at Whitbread full-time (more than 5 years)

    Pros

    Made good friends, able to move around UK

    Cons

    Pay, Management, Hours, Shifts, Rest Breaks.

    Advice to ManagementAdvice

    Treat staff with respect and reward them with achievable incentives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. The worst company I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter
    Current Employee - Waiter

    I have been working at Whitbread full-time (more than 5 years)

    Pros

    well, really difficult to find any. only one thing may be positive if your work as waiter/waitress - tips, otherwise well underpaid job for work you doing.

    Cons

    staff meals/drinks - paid, unpaid breaks (it doesnt matter if you take one or not, till system will clock you out autoamticlly after 6 hours, for UNPAID 30 min) , loads of responsibilities (upselling, upsizing, cleaning, advertising, brand standard) for min wage, company doesnt care about their own workers, any good ideas how to improve your working place are ignored, the worst company i ve ever worked for!! No loyality to company, staff demotivated, no benefits to be a part of whitbread whatsoever,

    Advice to ManagementAdvice

    put more focus on yours staff not on the figuers - we are human not robots, appraciate our hard work,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Whitbread Photos

Premier Inn, Prestwich (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Premier Inn (Newcastle Metrocentre) (Photo thanks to Geograph user David Dixon, Some Rights Reserved)
The Premier Inn and Taybarn in Chesterton (Photo thanks to Geograph user Steve Daniels, Some Rights Reserved)

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