Williams-Sonoma
2.9 of 5 572 reviews
www.williams-sonomainc.com San Francisco, CA 5000+ Employees

Williams-Sonoma Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

2.9 572 reviews

                             

43% Approve of the CEO

Williams-Sonoma President, CEO and Director Laura J. Alber

Laura J. Alber

(231 ratings)

44% of employees recommend this company to a friend
80 Employee Reviews Back to all reviews
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    • Disapproves of CEO

    5 people found this helpful  

    I have worked at Williams Sonoma for 9 years.

    Sales Associate (Current Employee)

    ProsThe only pro currently is the discount.

    ConsWilliams Sonoma has lost their vision. They need to get back to basics : a good product with good customer service. All focus is on profit, profit, profit. Store moral is terrible, payroll hours to properly get jobs done is non existent, lack of training is terrible,

    Advice to Senior ManagementGet back to basics - - high end products (not a store full products you can get at Target, Bed Bath and Beyond and Walmart) quality customer service by well trained employees ( you can't keep up when you only work 4 hrs every 2 or more weeks) Invest in your internal customer.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Typical Retail Grind

    Associate Manager (Former Employee)
    Washington, DC

    ProsAlways get an hour for lunch!

    ConsWill work you to death with no concern for health or well being.

    Advice to Senior ManagementGet into the stores unannounced and get in touch with reality.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    bbv

    Anonymous Employee (Former Employee)
    Memphis, TN

    Proseasy money for the holidays

    ConsKnow what your getting your self in easy money long hours....will cut you in a mintue due to low volume of work. so not very reliable.

    Advice to Senior Managementneed new mangement

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    4 people found this helpful  

    Treated poorly, no investment in people to set them up for success.

    Merchandise Coordinator (Former Employee)
    San Francisco, CA

    ProsSome nice people but most would throw you under a bus. Great brand.

    ConsVery cliquey and if you don't fit the WS mold, they will try and run you out.

    Advice to Senior ManagementStop resting on the laurels of Chuck's name and the brand he created. Your products are not all that great anymore. People should not be made to feel as if it is a privilege to work there.

    No, I would not recommend this company to a friend

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    9 people found this helpful  

    Lots of work with no rewards

    Anonymous Employee (Former Employee)
    San Francisco, CA

    ProsDecent employee discount. Talented co-workers.

    ConsUpper management has no integrity. You are promised rewards and take on more and more responsibility in good faith with no pay-out. Career growth is minimal. No investment in employees. They hire super talented people and then work you to the brink with no rewards.

    It takes years for people to get promoted – unless you’re a SVP’s favorite. Then you’ll fly up the chain of command in this upper management heavy company and not have to worry about being qualified or competent.

    Managers are not trained to manage employees. There is no accountability. Managers are supposed to invest in their employees, helping them grow. This is a ruse and something everyone does at review time, but very rarely comes to fruition.

    Leadership attitude is, “it is a privilege to work here” and use it as an excuse not to compensate their employees. Leadership touted several times how 2012 was such a fabulous year, yet no one got more than 1% (many receiving less than 1%) merit increase. The excuse was the successful brands had to make up for the ones that didn’t hit the mark. This is false. Management lied. All the earnings reports were positive. We did better than last year, yet our merit increases were less. And this didn’t keep upper management from receiving their bonuses. While the hard working “staff” toil with no gratitude. And really why should they be grateful for all the OT, sweat, blood and tears? After all, it’s a “privilege”.

    This company was a slightly different animal when I started. It was a kinder, more generous place to work. Current leadership is a sham – greedy, selfish, arrogant. What’s shocking is that even upper management is cliquey and snipey – incredibly unprofessional and demeaning to the employees. Last I checked, they hired competent adults to work for them. They should really treat them as such. I would never recommend anyone to waste their time and talents at Williams-Sonoma, Inc. It’s simply abusive.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    2 people found this helpful  

    Not the Williams Sonoma i once knew

    Sales Associate (Current Employee)
    Houston, TX

    Prosgenerous employee discount for sales associates and lovely fellow associates

    ConsThere is no chance for advancement, hours are minimal, more interested in pushing the credit card than actual customer service, we are expected to do more with fewer hours and fewer people - again hours have been cut to a few a week, only management gets full time hours with just fill in to help close. What good is the discount when you are only working two hours a week?

    Advice to Senior ManagementNurture your staff and treat them as valuable to your bottom line in creating a solid customer base.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    "You can't fool the troops"

    Anonymous Employee (Former Employee)

    ProsHIgh energy environment, cool stuff

    ConsJob and company culture is not as advertised in training, disconnect between "words and actions" idealized for marketing purposes only, with standard corporate policy of squeezing employees, demoralizing and usury payroll practices at the heart of the matter.

    Advice to Senior ManagementMake a stand with corporate policy which prioritizes bottom line and metrics over and above employees who actually make it happen. Extremely driven business model which is out of synch with human scale original company values. Stand up for what you believe in, because when you loose the majority of your staff, is there not a message here ? What's the point of running stores, better off to keep this an internet business ?

    No, I would not recommend this company to a friend

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    8 people found this helpful  

    Happy that I left this place

    (Former Employee)
    San Francisco, CA

    Prosif you like 40 % discounts on a pink dotted bean bag you definitely should join this company

    Consdisrespectful, arrogant and strongly über-self-opinionated senior co-workers and managers
    No room for growth, culture of secrecy, cronyisms and double standards, had been kept totally in the dark and being used as a Guiana pig.
    At one time my manager even backstabbed me by advising a co-work not to release certain information I was asking the co-worker for and I would have needed for my project.
    Blame culture, no team work but divide and conquer approach

    Advice to Senior ManagementPractise your advertised "People first" slogan

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Not a great place to work

    Anonymous Employee (Current Employee)

    ProsGreat people to work with

    ConsLow salary and unrealistic expectations

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    6 people found this helpful  

    If you are considering working for this Company please run for the door!

    Management (Former Employee)

    Pros-great co-workers, this is one of the only saving graces for this Company, but as they continue to devalue their employees and bleed talent this pro will fade into the sunset
    -discount

    Cons-kiss your life and family goodbye
    -compensation not in line with expectations
    -promotion and pay based on favoritism not competence
    -micro management at levels not known to exist at any other Company
    -Executives so far out of touch with reality it borders on insanity
    -Company conducted management survey last year to test climate and the results were horrendous, Company response? On conference call with corp execs we were basically told "thank you for sharing, for those of you who make through the coming holiday season we plan changes next year"

    Advice to Senior ManagementThis is no longer the Company Chuck and Howard created. Get back to what made this such a great place to work and shop, great associates, great service and great products. You treat your associates so poorly anymore you can no longer reasonably expect them to care. Unless you turn things around completely the Company will continue to bleed talent at an alarming rate and will be unrecognizable in five years! Your field management are afraid for their jobs and treat managers horrendously.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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