Williams-Sonoma

  www.williams-sonomainc.com
Work in HR? Unlock Free Profile

Williams-Sonoma Reviews

Updated Jul 14, 2014
All Employees Current Employees Only

2.9 578 reviews

43% Approve of the CEO

Williams-Sonoma President, CEO and Director Laura J. Alber

Laura J. Alber

(235 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store(in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales(in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong(in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers(in 33 reviews)

82 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Not a great place to work

    Anonymous Employee (Current Employee)

    ProsGreat people to work with

    ConsLow salary and unrealistic expectations

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    If you are considering working for this Company please run for the door!

    Management (Former Employee)

    Pros-great co-workers, this is one of the only saving graces for this Company, but as they continue to devalue their employees and bleed talent this pro will fade into the sunset
    -discount

    Cons-kiss your life and family goodbye
    -compensation not in line with expectations
    -promotion and pay based on favoritism not competence
    -micro management at levels not known to exist at any other Company
    -Executives so far out of touch with reality it borders on insanity
    -Company conducted management survey last year to test climate and the results were horrendous, Company response? On conference call with corp execs we were basically told "thank you for sharing, for those of you who make through the coming holiday season we plan changes next year"

    Advice to Senior ManagementThis is no longer the Company Chuck and Howard created. Get back to what made this such a great place to work and shop, great associates, great service and great products. You treat your associates so poorly anymore you can no longer reasonably expect them to care. Unless you turn things around completely the Company will continue to bleed talent at an alarming rate and will be unrecognizable in five years! Your field management are afraid for their jobs and treat managers horrendously.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Fear and Loathing at Williams Sonoma

    Anonymous Employee (Former Employee) San Francisco, CA

    ProsGreat views from the Cafe

    ConsCompany is run by fear of dictatorial President, who is actively closed to conversation
    Arthritic processes
    Conspiratorial environment
    Detest change and risk averse
    Competing visions of future between CEO and Pres
    People last
    Dollar is first, last and everything
    Slashed budgets and headcount from 2008 never reinstated with huge increase in workloads

    Advice to Senior ManagementBoD needs to kick out Pres before any change for the better can be realized

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    going down hill really fast.

    Business Analyst (Current Employee) San Francisco, CA

    Pros40% off
    sample sale
    doesn't fire slackers and under performers
    if you know the manager you can get hired with experience

    Conslocation (near pier 39)
    politics
    salary
    favoritism
    lack of process
    co workers are not helpful
    no work from home policy

    Advice to Senior Managementlisten to employees and accommodate, recognize high performing employees rather than boot lickers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    gone from good to bad, no longer classy

    Sales Associate (Current Employee) Santa Monica, CA

    Prosnice employees to work with at bottom level

    ConsThis company is no longer a classy upscale store that carries what you need or is good to their employees. Instead we carry silly gagdets tht are not practical but are overpriced and we don't carry some basic kitchen items that everyone should have. Top management only cares about bottom line-money and not about the best customer service. i also became embarassed 2 weeks ago when corporate told the managers to cut payroll in half at the bussiest time of tne year-no gift wrap, no answering phones, no greeting at the door-unbelievable! Pay for associates is too low and no acknowledgment of a job well done. Top management does not care about employees or try to keep them happy. Only good thing is the other associates that work there are great

    Advice to Senior ManagementSorry but the CEO since Chuck died has run this company into the dirt

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    2 people found this helpful  

    Beware of false promises

    Seasonal Sales Associate (Current Employee) Lone Tree, CO

    ProsGreat discount - especially for people who love cooking using quality brands. Great people to work with and great customers.

    ConsHired as a seasonal worker with the promise of 35 hours per week during season with possibility of permanent hire. Actual hours have been about 1 day per week for most of us "seasonals". Very frustrating!!!

    Advice to Senior ManagementDon't over-hire with false promises of hours and actually TRAIN new hires!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Top-Heavy in salaries; unrealistic and conflicting expectations at store level.

    Assistant Manager (Current Employee) Pittsburgh, PA

    ProsDiscount. High-end customer (client) base, which requires creative service issue solutions.

    ConsHourly managers do not get 40 hours, yet salaried managers get bonuses. Inequitable expectations. In order to make daily sales, desperate measures are taken ("What will it take for you to purchase this juicer today?").

    Advice to Senior ManagementShave top management (DM's and above), and increase pay to the employees who actually work day-to-day with customers (clients). Invest in computer systems (we NEED MSOffice), improve communication between corporate and store, eliminate "mystery shoppers" (not realistic and they LIE), designer and chef discounts should be easily searchable, reduce the number of questions to ask customers (clients)--donations, email, zip code, WSVISA.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Avoid employment or patronizing this company

    Sales Associate (Former Employee) Winter Park, FL

    ProsHigh quality products, decent discount

    ConsPoor communication skills from management to associates, disrespectful work environment.

    Advice to Senior ManagementThe Winter Park, Florida location has lost nearly every single one of their seasoned & knowledgeable associates; the people who know the product, the people who know the clientele base, the people who know how to sell and make that store profitable- they have all resigned due to the incompetency of the management team.

    The new associates are receiving zero training as to how the store works, how to sell, how to gift wrap, how to process a return, etc. My two years of experiences at that store have shown me a clear negative reflection on how this company is run.

    The high quality products that Williams-Sonoma sells are almost always available through another retailer, or available online through Amazon (or something similar). It would serve that company well to recognize that, and to realize how to better treat its staff so that customers will continue to come back to WS rather than seek out other establishments because of poor customer service.
    The "whole experience" of that store.... is non-existent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Accordion Hiring & Massive Layoffs.

    Customer Service Agent (Former Employee) Las Vegas, NV

    ProsYou will meet good, friendly people there who will stick with you for a long time. Merchandise perks are great.

    ConsA lot of dishonesty and politics. People play "favorites" and there is absolutely no set training. There are no clear cut policies - people will come to you telling you have done something wrong when you were trained to do it that way by upper-management. DO NOT TAKE THE JOB ON A SEASONAL BASIS. Williams-Sonoma/Pottery Barn hires in mass amounts from July-October and then FIRES EVERYONE in January-February. They will never tell you who they will be firing - they will just cut you.

    Several larger Call Centers (Telus, Sitel, and Expedia for example) know of WSI's hiring tactics ("Accordion Hiring") and will tell you to steer clear. If you want a good job where you don't have to worry about the chopping block or being exploited for next to no pay, no benefits, and no ethical values, stay far away from WSI.

    Advice to Senior ManagementUpgrade your technology.
    Stop playing favorites with employees.
    Have one set way to do things and make sure everyone is on the same page with the protocol.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    If you like micro-mangement, being treated like a child, and cliques - work here

    Corporate Customer Relations (Current Employee) Las Vegas, NV

    ProsThe pay was decent for what it was at the time, and I enjoyed my actual job if people would have just let me do it.

    ConsDrama, cliques, politics, micro-management, management was completely incompetent, employee seminars felt like we were back in grade school and a complete waste of time - employee turn over rate is very high. I was in so many words, asked to treat customer service representatives like crap, and if I didn't do a good enough job, I was reprimanded for it. Ugh! Terrible!

    Advice to Senior ManagementLook at your employee turn-over rate, stop treating employees like kids.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Williams-Sonoma? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.