Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated September 16, 2014
Updated September 16, 2014
612 Reviews
2.7
612 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
254 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong (in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers (in 33 reviews)

More Highlights

339 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Nice people, work/life balance, leadership varies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Williams-Sonoma full-time for more than 3 years

    Pros

    Low politics between teams who focus on getting the work done, big company feel where there's good work/ life balance, great discount across suite of brands (includes Pottery Barn and West Elm)

    Cons

    Some units at leadership level are increasingly political, micromanagement of finances, cheap (no funds for trainings, celebrations), below market salaries and/or abyssmal bonuses, teams foster relationships amongst themselves but leadership doesn't have a people-focus to decision making

    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Seasonal Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate  in  San Francisco, CA
    Current Employee - Part Time Sales Associate in San Francisco, CA

    I have been working at Williams-Sonoma part-time for less than a year

    Pros

    The people were wonderful to work with and the products were mostly top of the line

    Cons

    The scheduling was a little unpredictable

    Advice to ManagementAdvice

    Corporate upper management might want to be more friendly and less intimidating to working staff and store managers

    Recommends
    Positive Outlook
  3.  

    Good Company to work for with great products at West Elm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Visuals Associate  in  Palo Alto, CA
    Current Employee - Part Time Visuals Associate in Palo Alto, CA

    I have been working at Williams-Sonoma part-time for less than a year

    Pros

    Management Team is great. Wonderful Team and great discount. Fun place to work.

    Cons

    Street Parking at Palo Alto Store isn't so great. Closing time on weekends is slightly late. (9pm)

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Sales Associate/ Home Stylist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at Williams-Sonoma part-time

    Pros

    Fairly good pay (11/hr) for a retail store. Good incentives to keep sales associates motivated.

    Cons

    Technology is ancient.. old, slow, dial up internet. Embarrassing when placing an order for a client.

  6.  

    Tech Lead

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    discount on all brand and good work-life balance

    Cons

    retail mindset upper management still very brick and mortar. No career growth

  7.  

    Overall great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Pros

    Easy going job, high-end, great clientele, friendly atmosphere

    Cons

    Not enough hours, not enough business, expensive products

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 6 people found this helpful  

    Must update store equipment and technology! This is 2014, not 1995.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Love my co-workers, love my die-hard WS guests. The store is beautiful, it is a nice setting for an 8-hr day. The benefits are pretty good.

    Cons

    Before I started working at WS, my perception of the brand was high-end elegant goods, culinary expertise; a company with a neat history and lead by Chuck Williams, a traditional, hard-working and innovative trailblazer. Now that I work there, I am very disappointed that this is a facade. It feels like a letdown. The corporate culture is very shallow, almost like the popular kids in school who think they are awesome but don't understand why they're not getting A's (bc they are just not smart enough). They can't see that their ideas flop bc there is no reality behind it. It is embarrassing. The image of the company does not match the reality, and customers have picked up on that. (I've worked at other companies, namely Nordstrom and Tiffany, whose image matches their reality, and it is wonderful) I get confused or perturbed looks, even having to stand there and defend these ideas when I, too, am confused and let down. customers ask me if the store is shutting down, bc of the sale signs everywhere. To be honest, they are right. It does look like that. Now to the technology. Please update the computer system! What in the holy heck! Do you know how embarrassing it is when I'm searching the catalog and the whole thing freezes, obviously overwhelming whatever 1995 system is attempting to run. Clienteling is a joke. Increasing the entries (by the hundreds) to a database that is already choking on its own dust. We can't get on the Internet, so if I wanted to search a vendors website to see if they sell a particular attachment or replacement part for my customer, one of us has to whip out our phone. There are times when research needs to be done on their behalf, that's called going out of your way for them, which I want to do. I would love to get people set up into the Nespresso Club right when they buy the machine. It is downright embarrassing when the phone in my pocket is more useful than the WS in-store computer system. The registers are archaic and also need to be computerized. The receipt lookup system is clunky and inefficient, sometimes telling me "receipt not found" when I have the receipt IN MY HAND. Lets look at least SLIGHTLY competent. Please fix this. Stop fumbling, pull it together guys! Your customers are watching. Stop
    embarrassing me.

    Advice to ManagementAdvice

    My in-store managers do everything they can to navigate all these problems without going nuts. Corporate needs to study other companies and follow a new model. The trickle down effect is starting at the top of a very empty head.

  9. 3 people found this helpful  

    Little support

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ACM
    Current Employee - ACM

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    The company offers great benefits from insurance to retirement plans. Cross brand discounts are great at 40% off retail. Rewarding associates trough contests and recognition of tenure is a nice touch.

    Cons

    Leadership can develop great initiatives but have no concept of the working conditions at the retail level. Expecting 2 people to run a store ( FOH, BOH ) is insane. I have had the pleasure of working at more than one brand of WSI and have experienced more disconnect with this brand. Disappointed in the leadership of this company but thankful for the experience and growth.

    Advice to ManagementAdvice

    Consider the back end of an initiative. How will it be accomplished while both challenging our teams but realistically able to be completed and supported?
    Stop creating new visual sets every 3 weeks, they can't be done at current payroll restrictions. Consider creating signage that doesn't change every new set but carries over. Stop wasting food on props and let's cross brand with props. Live branches cut and mailed to stores to use in vases, really!!!
    What a waste of money.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Asst Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM
    Current Employee - ASM

    I have been working at Williams-Sonoma full-time for more than 3 years

    Pros

    Very Creative --interesting Culture great products. Fun people to work with generally-I have learned so much while working here. I have made a major life change since working here and am able to show my new found passion for cooking and clean eating while making a living.

    Cons

    the corporate attitude has really disintegrated the company Chuck started. I understand the need to make a profit--but why at the expense of the company's original concept.

    Advice to ManagementAdvice

    listen to store every associates--they are face to face with your customers every single day.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Executive Leadership Team leads the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  San Francisco, CA
    Current Employee - Vice President in San Francisco, CA

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    What is most important to me today is to work at a place where I feel the leadership likes to win and succeed and also focuses on giving back to the communities where we do business. This exists everyday at Williams Sonoma, Inc. Acting like an entrepreneur is alive and well here which means hard work with a real sense of meaning and purpose.

    Cons

    It's retail so you have to love being flexible and not sweating change

    Advice to ManagementAdvice

    What do you need from your associates to achieve the growth goals?

    Recommends
    Positive Outlook
    Approves of CEO

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