Williams-Sonoma Reviews

Updated August 31, 2015
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
206 Ratings

Pros
  • Great Product Great discount Great contests (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)

Cons
  • Do not work for this company if you value a work life balance (in 31 reviews)

  • Upper management always want more but don't pay more (in 39 reviews)

More Pros and Cons

454 Employee Reviews

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  1. Williams-Sonoma

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company to grow with. Culture is a big focus and Vicki McWilliams EVP of Stores lives the expectation everyday

    Cons

    Advancement was an issue because people didn't leave very often which limited opportunities.

    Advice to Management

    Continue to focus on growing the culture that Chuck started and focus on the Customer and the company will never stray.


  2. Helpful (3)

    Support for workers on the ground is lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    Pleasant work environment with quality products from great vendors. You meet a lot of interesting people and help them fulfill their cooking and home needs. Discount is generous and the work environment itself is often lively and fun.

    Cons

    Leadership above the general manager level seems to be out of touch with the day-to-day realities of working in a store. They continually add tasks, change their minds about tasks previously assigned, and micromanage, all while trimming payroll slimmer and slimmer which in turn makes tasking even more difficult. They then wonder why nothing gets finished and respond punitively.

    Advice to Management

    Give managers and associates the payroll hours they need to focus on making the stores the best they can be. Only then will it be more feasible to achieve sales goals.


  3. Helpful (3)

    Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Oakwood, Clay, MO
    Current Employee - Manager in Oakwood, Clay, MO
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma (More than a year)

    Pros

    Great opportunity to change within various brands. Great discount.

    Cons

    Support to management is lacking. The "show" when corporate visitors come to stores is waste of time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Healthy environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Troy, MI
    Current Employee - Sales Associate in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma part-time (More than 10 years)

    Pros

    Management has open door policy - easy to address issues and they back you up if needed with customer issues

    Cons

    On Call shifts and the minimum required hours

    Advice to Management

    This goes to corporate - many people would be happy to work only on the weekends since they have the most availability then or in the evenings. Don't give strict parameters for hours


  6. Helpful (2)

    Learned a lot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma (More than 5 years)

    Pros

    Smart people and opportunity to learn everyday

    Cons

    Low morale, no respect for work life balance


  7. Helpful (5)

    Associate General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Williams-Sonoma full-time (More than 5 years)

    Pros

    Great people to work with, great product.

    Cons

    Constant cutbacks in already lean payroll makes it impossible to service guests to the company standards - not to mention create and execute free in-home consultations, samplings and aromas, and difficult time consuming floorset/visual changes.


  8. Design director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 10 years)

    Pros

    Company financial stability is a great pro with Williams Sonoma inc

    Cons

    Slow growth within company is a definite con. Strategies change frequently from upper management and leaders are not able to execute their own vision for their business.

    Advice to Management

    No advice to provide to management


  9. Helpful (2)

    Pros

    If you like cooking and overpaid home goods then the employee discount is great.

    Cons

    Outdated systems, no training or classes offered to help the employees grow. Outdated sick policies, benefits should be better to include paid time off. You don't close for holidays. Pay is low and your upper management teams are self serving not true leaders . Not a positive work environment . Not family friendly. All about bottom line dollar and the company has lost Howards and Chuck people first vision/ any many of their others.

    Advice to Management

    You the management teams are not the only critical thinkers. Listen to your employees and get into the 21st century or you will never retain talent in this industry. Open more ecommerce/ DTC centers to help with volume. You will continue to fail if you don't! I hate comparisons of retailers. So stop it already about Amazon. I wouldn't compare myself to them after the bad article the NY times just posted on how they treat their employees.


  10. Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 3 years)

    Pros

    Very good employee discount, and holiday bonus discounts. During the Holidays, there are plenty of hours to go around.

    Cons

    Corporate does not value its in-store employees. Starting pay per hr is the lowest amongst similar companies. The list of responsibilities keeps growing, while the pay remains the same. Very little support on customer service issues from corporate/ middle management.


  11. Great retail experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Braintree, MA
    Current Employee - Sales Associate in Braintree, MA
    Recommends
    Neutral Outlook

    Pros

    Worked with great products Both co-workers and customers were amazing to work with

    Cons

    Late mall hours Long hours on your feet

    Advice to Management

    Continue to give incentives to employees (perks were very much appreciated!)



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