Williams-Sonoma

www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated February 23, 2015
Updated February 23, 2015
186 Reviews
3.0
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
186 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Highlights

186 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Overworked and underpaid, but good discounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Williams-Sonoma

    Pros

    They are flexible with customers and strive to achieve ultimate satisfaction.

    Cons

    They customers can be rude and it is not worth the pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Distribution Intern in San Francisco, CA
    Former Intern - Distribution Intern in San Francisco, CA

    I worked at Williams-Sonoma as an intern (less than a year)

    Pros

    Great experience working at the store and learning about the corporate life. Lots of meetings and it is very frantic work environment. Beautiful office and flag ship store is amazing to work at.

    Cons

    Pay was low
    Department was not prepared to have an intern so not much for me to do. (Though other interns were more active some were hired on immediately)

    Advice to ManagementAdvice

    Create a more structured internship program that can be applied throughout the company and make it more unified. Overall great program.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 5 people found this helpful  

    Company has no definable culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Learn a lot about the culinary industry. You get to make your own lunch and make free coffee.

    Cons

    We know what the company values are for the customer, but what about the employee? Don't know if the employee is valued by the company, seems like the company has veered in a different direction over the years.

    Advice to ManagementAdvice

    Do a better job creating an atmosphere of empowerment for all employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Mixed feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Cashier in Wellington, FL
    Current Employee - Seasonal Cashier in Wellington, FL

    I have been working at Williams-Sonoma part-time (less than a year)

    Pros

    +Great food
    +Above minimum wage
    +Most managers are very caring
    +Most team members are very kind
    +I was able to cook as part of my job
    +Most clientele was favorable
    +They are strict on when you get breaks and how long your breaks are. You have a 6 hour shift? You WILL take a 30 minute break halfway through.

    Cons

    -As with most retail, hours vary per week. I'd have 8 one week and 35 the next.
    -Again, as with most retail people find it easier to complain about you than to complement you to your managers. I had gotten 2 complaints the day after Christmas from people trying to return things that were simply not returnable by company policy. I was then told by the manager to just "Have more fun" and to "Be more happy".
    -Older associates who have worked at WS for an extended period of time can be cocky and demeaning.
    -People get feisty about who's sales associate number gets put in the system for each sale even though associates receive no commission nor do they truly receive any bonuses.
    -Email capture and credit cards are essential to me keeping my job when we have a mostly older clientele who prefer not to give email and sometimes don't even possess an email to give.
    -If I do so much as leave the cash wrap (when it's not busy) to help a customer who requests help I get in trouble for leaving the cash wrap.

    Advice to ManagementAdvice

    Email capture shouldn't be one of the factors of whether or not someone keeps their job. Cashiers are people too, take care of them. Often times their job is more stressful than that of the Sales Associates simply because they are the ones dealing with payment. If the system asks for sales associate numbers, at least include some sort of commission or bonus. It's pointless the way that it is and only starts fights between associates and cashiers.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Nice people...slow growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma full-time (more than a year)

    Pros

    Nice people, but limited on learning.
    Can be a great career path for some.

    Cons

    Favoritism is played pretty bad here.
    Takes at least 3-4 years to be promoted to senior level (e.g. senior analyst).
    Turn over rate avg is 2-3 years due to slow growth, and raises are based off critical reviews (less than 2% annual raise if generous)
    Benefits are okay...no free/subsidized lunches, only tea bags in the break room.

    Advice to ManagementAdvice

    Get to learn your employees, and see what their strengths are.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Lots of Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Olive Branch, MS
    Current Employee - Operations Manager in Olive Branch, MS

    I have been working at Williams-Sonoma full-time (more than 3 years)

    Pros

    Compensation, PTO, Brand Recognition, Discounts, Potential for growth if you play the game

    Cons

    Peak season is miserable, Poor planning on projects and volume spikes, temporary workforce is the absolute bottom of the barrel.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 6 people found this helpful  

    Too much politics with no recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in San Francisco, CA
    Former Employee - Product Manager in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Work life balance - is great as long as you get what you need done.
    Discount - not only with discount, but sample sales are nice, sometimes they have special extra discounts during the holidays
    People - the people is what makes it worth coming to work
    Open environment - it's not all cubed up

    Cons

    Too many cooks - you want IT to go run with projects, but yet CEO is too hands on with projects and always want changes.
    Benefits and pay - way too low, with the long commute, only work life makes it worth it. Everyone is super underpaid, especially being in IT.
    Lack of growth - having 360 feedback is all BS because the people who suck up to higher ups will always move up and get promoted, where the people who work hard, have great business relationships get nothing
    Too much red tape - sometimes we'll work on projects and next thing you know, we either stop, or there are major changes
    Indecisive - People can't make up their minds what they want in a project, and often times takes too long to figure it out
    Not IT driven - it's all business driven and whatever IT's input is with projects, it generally gets trumped by business

    Advice to ManagementAdvice

    Recognize the people who work on projects, stop focusing on negatives, but the positive, move people up the ladder for growth and pay people better. OR just have even work remotely because the pay is unjustifiable.

    You have this huge 'DREAM' theme, but it doesn't mean anything if executives don't follow it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Oak Brook, IL
    Former Employee - Sales Associate in Oak Brook, IL

    I worked at Williams-Sonoma full-time (more than 8 years)

    Pros

    great staff, fun environment, good customers

    Cons

    no promotion within, favortism, bad bay

    Advice to ManagementAdvice

    promote within based on performance, hr do your job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than a year)

    Pros

    Great brands and products so the discount is worthwhile. Good associates. Women in upper management and not just young talent.

    Cons

    There is a disconnect between associates and upper management. High turnover.

    No opinion of CEO
  11. 1 person found this helpful  

    Nice place to hang out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Warehouse Architect in San Francisco, CA
    Former Employee - Data Warehouse Architect in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    Company discount, low pressure, friendly people, honest and straightforward management, tangible consistent goals and results, family- and community friendly culture

    Cons

    Like most retailers, little budget for great technology investment, except for store operations. Lots of old-times with little innovation, much to risk-averse. Average pay and benefits.

    Advice to ManagementAdvice

    Continued the consistent growth and results with time-honored brands and marketing. Exploit technology and be innovative to cut costs/extend margins/become more efficient

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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