Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated October 16, 2014
Updated October 16, 2014
632 Reviews
2.7
632 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
267 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 84 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 55 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 37 reviews)

More Highlights

175 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    Not for the technologically inclined

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Williams-Sonoma full-time (less than an year)

    Pros

    Great people, good chances for movement within the company

    Cons

    They do not value technology at all. Computers that are barely held together with tape are given to new employees. Industrial printers for the design team break on an almost daily basis. They have just enough equipment to go around and no spares if things break which is all the time.

    Advice to ManagementAdvice

    invest in your company. it's hard to attract good talent when they will not get the tools to do their jobs.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma as an intern (less than an year)

    Pros

    Very cool workplace, in the heart of the city, great supervisors

    Cons

    Limiting corporate structure, not a lot of fun to be had

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    The people are great, the pay is ok, the benefits are great. The IT department however is cumbersome to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager III in San Francisco, CA
    Former Employee - Project Manager III in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Benefits, people, discount, sample sale

    Cons

    IT Department supports production and Projects, and the focus is on production because this is a retail company. The project work is shoddy, and there is not much of a level of satisfaction, as the scope changes rapidly, and projects often do not complete in time due to resource issues.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Do everything by yourself and expect nothing new

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Nice location and good exposure to retail

    Cons

    There were less politics before but as the company is growing we see more politics and less work

  6.  

    It was decent.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Some opportunity for advancement. If you do what you are asked to do, you have good job security.

    Cons

    The higher ups do not really care about what the associates do, or give you any leeway. You must complete the task, or be replaced.

  7. 3 people found this helpful  

    Great product and benefits, direction of company sometimes off track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Austin, TX
    Former Employee - Assistant Store Manager in Austin, TX

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Great discount, 40% off at all brands
    Great co-workers at my store
    Great benefits when I was a full-time employee
    A good part-time job during the holidays, or year-round if your store has the hours.

    Cons

    At the end, company strategy had changed, seemed to shift to a bigger focus on metrics and gathering emails and a smaller focus on providing an amazing customer experience, which is one of the things I loved about the company in the beginning. Also, unrealistic demands on store staff as far as how much could be done in the time budgeted.

    Advice to ManagementAdvice

    Remember to focus on the customers first, one of our unique features is a store staff that has stories to share and good advice to give, as well as creating a great environment. Pushing credit cards and email capture in this luxury environment is not welcoming to customers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great brand but could always be better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Employee in San Francisco, CA
    Former Employee - Corporate Employee in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    Great discount in multiple brands (Williams Sonoma, Pottery Barn and West Elm), opportunities for advancement as long as you are very patient, beautiful location of corporate office, amazing product and amazing employees who share a passion for the product. Strong heritage and 99 year old founder still visits the building from time to time. Love the WS mission to "bring people together around food".

    Cons

    CEO micromanages from the top which comes off as lacking trust in associates from top to bottom, improvement to broken processes is slow at best, low base salaries compared to similar companies in the Bay Area and annual raises that can't even keep up with inflation. Work/life balance is often unbalanced especially during the holiday seasons.

    Advice to ManagementAdvice

    130% bonuses to execs and 2% raises to low level associates won't allow you to build and MAINTAIN the best possible teams in Retail. Associates (the worker-bees) need more recognition for hard work than a "catch the spirit" plaque and a $100 gift card.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager in Philadelphia, PA
    Current Employee - Associate Manager in Philadelphia, PA

    I have been working at Williams-Sonoma full-time (more than 8 years)

    Pros

    Flexible Work Schedule, Great Discount, Good Health Benifits.

    Cons

    Management Heavy Work Load, Cut Throat Environment, Sketchy Bonus Program, Protective Over Bad Managers.

    Advice to ManagementAdvice

    More transparency.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Tech Lead

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    discount on all brand and good work-life balance

    Cons

    retail mindset upper management still very brick and mortar. No career growth

  11. 1 person found this helpful  

    Love the products but not a people first environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Alpharetta, GA
    Former Employee - Sales Associate in Alpharetta, GA

    I worked at Williams-Sonoma part-time (more than 5 years)

    Pros

    Company gives a wonderful discount on products

    Cons

    Not a people first environment

    Doesn't Recommend
    Neutral Outlook

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