Williams-Sonoma Reviews

Updated August 26, 2015
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197 Employee Reviews

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  1. Helpful (9)

    Believe what you read

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    Discounts, sample sales, really great products, great resume builder to have WSI on your resume.

    Cons

    - When I first arrived I noticed that very few people made eye contact or smiled in the halls. It struck me right away as an unhappy place. I should have known then what a miserable place WSI is. The upper management is catty, rules with fear and is generally unwilling to take risks. It's all about placing blame and passing the buck. I met the CEO a few times and can genuinely say she is unlikeable person. No question this tone she sets trickles down to the employees. -For a company that prides itself on a great product and reputation there is very little talk about the customer. Everything is margin, margin, margin - customer experience just does not matter to them. -To say the technology is antiquated is an understatement. The backbone of the worldclass websites runs on DOS platform from the 80s. This has far reaching implications from the distribution center all the way to the consumer. There are so many necessary tech projects that need to be done to bring the company into the modern age, but they are unwilling to spend the money. -Bottom line: read through the review on Glassdoor. I did before I went to work there but I just did not want to believe them. Two and half stars is no accident.

    Advice to Management

    -Listen to your customers and employees and ask yourself if the next 50 years of a great company can thrive or build under current conditions?


  2. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Minneapolis, MN
    Former Employee - Assistant Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Discount at multiple stores--Wiiliams Sonoma, pb teen, Pottery Barn, West Elm. Decent product, can be a fun environment sometimes.

    Cons

    Highly political, no transparency in hiring, no development

    Advice to Management

    Hire based on true qualifications and tenure. Stop hiring friends. Stick to the "People First" motto that is always touted but never demonstrated


  3. Helpful (2)

    Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Consultant in San Francisco, CA
    Current Employee - Technology Consultant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    Lots of different technology to work on

    Cons

    Disjointed, poor senior leadership with no vision.

    Advice to Management

    Re-shuffle the management deck


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  5. Helpful (8)

    Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great brands to stand behind. Great discount for associates. Have the pleasure of working with skilled co-workers.

    Cons

    Corporate Leadership is all lip service. Their decisions and actions make it feel they do what is best for themselves then what is best for company and associates. Not accountable for their own decisions.


  6. Helpful (2)

    Typical Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Associate in Las Vegas, NV
    Former Contractor - Customer Service Associate in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma as a contractor (Less than a year)

    Pros

    Friendly staff, flexible hours, work from home option

    Cons

    Supervision and training are non-existent. Compensation is below standard. Contract (seasonal) employees must use any work station assigned, including sharing of headsets. I personally caught the flu working there, could not work for a week, and was released for attendance issues.

    Advice to Management

    Re-evaluate your supervisors. Most treat you like a sub-level human if you ask a question. The sink or swim attitude of all of the supervisors, at least at the Las Vegas call center, has got to go.


  7. Helpful (5)

    Don't come here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer/Furniture Service Representative in Las Vegas, NV
    Former Employee - Customer/Furniture Service Representative in Las Vegas, NV
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    Great discount, that about it.

    Cons

    Lower than average pay for this job. Constant calls, be aware that you get no help from supervisors. Leads are good.

    Advice to Management

    Pay commission on orders. Senior Managment need a wake up call


  8. Helpful (1)

    Don't plan your career here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    Employee discount and benefits. Great compensation if you can keep your job.

    Cons

    The don't train you properly and then can you for doing things wrong. The company has no real ultimate goal or direction

    Advice to Management

    Get everything in writing and be careful that the person who is training you knows what they are doing


  9. Helpful (9)

    Associate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Manager in Knoxville, TN
    Former Employee - Associate Manager in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than 3 years)

    Pros

    Great team to work with on store level.

    Cons

    Consistent lies and lack of support by upper management. Consistently cutting hours, expecting store management to work more.

    Advice to Management

    Clear, honest communication.


  10. Helpful (5)

    Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Dallas, TX
    Former Employee - Coordinator in Dallas, TX
    Doesn't Recommend

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Working with high-caliber employees. Working there is a second job for many people who simply enjoy cooking and want a discount on the merchandise.

    Cons

    Pay and benefits are meager. Paid time off is particularly stingy. Management retention is almost nonexistent and frequent turnover in leadership is disruptive to the store. Even when I outlined my specific contribution to the bottom line, it was never acknowledged because my reviews were always delivered by a new General Manager that I hadn't worked with for long.

    Advice to Management

    Focus more on retaining management and core staff through compensation, benefits and schedule flexibility.


  11. Helpful (2)

    very interesting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in San Francisco, CA
    Former Employee - Visual Merchandiser in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Williams-Sonoma (Less than a year)

    Pros

    great discounts, great product design, amazing floor set ups.

    Cons

    poor technology. no training. management and professionalism was very poor and unreliable

    Advice to Management

    take the time to train coworkers, don't make promises one can't keep.



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