Williams-Sonoma

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Williams-Sonoma Reviews

Updated August 13, 2014
Updated August 13, 2014
608 Reviews

2.8
608 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
250 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong (in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers (in 33 reviews)

More Highlights

165 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    There is a lot to learn and the training doesn't cover a great deal of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Representative  in  Las Vegas, NV
    Former Employee - Seasonal Customer Service Representative in Las Vegas, NV

    Pros

    You get a 40% discount on very popular products. Your co-workers will be more helpful than the supervisors & leads. Don't be afraid to ask absolutely anyone who's attention you can get.

    Cons

    I can't speak for all of the supervisors, of course. The "Seasonal" supervisor I got, for my "Seasonal" employment was the worst I've ever had. He openly criticized his wards, after he neglected to answer their questions, or give them good advise. There were a couple of other supervisors who helped me, but it just made my supervisor angry when I turned to them.

    Advice to ManagementAdvice

    You need to supervise your supervisors. Some are just not doing their jobs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Seasonal Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Coordinator  in  Memphis, TN
    Former Employee - Seasonal Coordinator in Memphis, TN

    Pros

    Great pay, good people, good attendance policy

    Cons

    Long hours, poor organization, poor training, poor standards

    Advice to ManagementAdvice

    Establish a company culture to ensure that it doesn't feel like we are starting from the beginning each peak season.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 8 people found this helpful  

    Started out loving the company...but my opinion changed after 9 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    Pros

    It is a very enjoyable job when given the opportunity to help the customer. Loved my store employees and the customers. A very fun atmosphere at the store. Great salary and benefits.

    Cons

    Expectations of the the staff are way to high for the hours provided. It was impossible to get everything done that needed to be done on the hours allocated. Constantly cutting hours at the stores, forcing exempt managers to put in lots of extra hours and coming in on days off. They say they are focused on customer service, but the amount of tasking they assign, doesn't allow for employees to spend the kind of time they need with the customer. They expect huge visual displays and turns to take place that should take about 50 hours to get done, then they tell you to cut all your hours, but still get the visual changes done, so then you're working on displays during open hours when you should be helping your customer. Ever since Howard Lester passed, the company has gone down hill. Corporate is greedy and only focusing on global expansion and losing sight of the heart of the company...Howard would be very disappointed in how NOT People First the company is.

    Advice to ManagementAdvice

    A store can't run on 200 hours and accomplish all the tasks that are assigned. Constantly cutting hours and keeping the same task expectations is unrealistic and demotivating. Also need new registers that aren't literally from 1985! Get into the 20th century.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    The glory days of Howard Lester are gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great brands and products.

    Cons

    Not open to new ideas. Very conservative management team and they are very insecure about opinions different than Laura Alber's (CEO).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Ok, if you work in the back it is dangerous during the holiday season

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    Pros

    Flexible hours, and good discounts

    Cons

    dangerous place to work during the holiday season

    Advice to ManagementAdvice

    stop email me.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Very physically demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate  in  Lone Tree, CO
    Former Employee - Part Time Sales Associate in Lone Tree, CO

    Pros

    Nice coworkers, learned about merchandise and techniques. VERY generous discounts.

    Cons

    Horrible shifts, short notice on scheduling makes planning your own life very difficult. All housekeeping is done by sales staff. Floor scrubbing, oven cleaning, TOILET cleaning. So very misleading when you apply and interview.

    Advice to ManagementAdvice

    Hire store managers who can actually handle their jobs appropriately. Not overly tense, stressed out, snippy ones. Don't bother sharing store goals with sales people. Nobody actually keeps track of sales other than manager grumbling about it. Employees sell as much as they can. Not exactly keeping track since not in commission.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Nice place, nice people, nice discount...not-so-nice hourly pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Part-time Associate  in  Leesburg, VA
    Current Employee - Casual Part-time Associate in Leesburg, VA

    Pros

    Nice working environment, great co-workers, and generally nice customers, not to mention a generous 40% discount, keep many an associate complacent.

    Cons

    A low hourly wage, practically invisible annual raises, and fewer scheduled hours than most would like, makes this a job only for those who don't really need to earn a living.

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    Overworked and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They pay more than minimum wage and you can get some good hours during the holiday season.

    Cons

    In order to request off, you have to submit it three weeks in advance. This is okay if you're anything but a college student. Also, the hours I gave as my availability were not always followed especially if they were understaffed, which again if you're a college student it's not ideal at all. The company, as most do now, stresses a lot on getting their credit card out, which essentially puts a lot of pressure on managers and employees.

    Advice to ManagementAdvice

    Availability matters and so do your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    Pros

    Best Reason to work here is the employee discount and the Sample Sales! If you're lucky you can find a job with autonomy.

    Cons

    Lack of Career Opportunities and promotions

    Neutral Outlook
    No opinion of CEO
  11.  

    Laid back but pay not competitive for the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Service Associate  in  Oklahoma City, OK
    Current Employee - Full Service Associate in Oklahoma City, OK

    Pros

    Laid back, easy job, great discount

    Cons

    incompetent management team, salary, time off policies

    Advice to ManagementAdvice

    Not all of your employees want your jobs. It's ok to take their advice sometimes without feeling threatened. Some associates are more educated than the management team so it's frustrating working for people who know less than you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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