Williams-Sonoma Reviews

Updated August 24, 2015
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  1. Helpful (32)

    A Great Brand, But Sr Management will Burn You Out!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    Pros

    The brand is excellent and the company's performance has been superb over the last 15 years. It has a wonderful heritage and they make efforts to preserve it. There are some very talented people working at Williams-Sonoma, as well that are experts at what they do. The location in the city is wonderful and there are some above average perks with working in the corporate office.

    Cons

    Leadership is extremely short sighted, so you need to have outrageously huge patience and flexibility. The top down mentality permeates every brand and provides all of the corporate pain you can take. Most of the best talent burns out or realizes it is time to go, before ever really making a difference. Pay definitely does not match the workload.

    Advice to Management

    Trust your talent. Let them do their jobs and stop assuming you know more - you don't. You will never make the comps you hope for by overworking all your best people.


  2. Helpful (1)

    Great if you don't have family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Mateo, CA
    Former Employee - Sales Associate in San Mateo, CA
    Recommends
    Negative Outlook

    I worked at Williams-Sonoma part-time (Less than a year)

    Pros

    This is a fun and easy job

    Cons

    Total lack of interest and effort on behalf of store manager to give advance notice of schedule and enable flexibility for working moms

    Advice to Management

    Add oversight of store managers scheduling procedures


  3. Helpful (4)

    Retail Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than 8 years)

    Pros

    Great products, great customers, buyers and merchandisers were great.

    Cons

    Technology is way behind. Ordering systems and return processes for catalog purchases are archaic. Hard to get the customer service one expects and should get from an upscale retailer with the lack of updated technology.


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  5. Store Manger

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Great employee discount and product training.

    Cons

    Long hours required at management level.


  6. Helpful (2)

    The Team You're On Is Key

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Lots of learning opportunities -Mobility within departments -Some departments have fantastic leaders/directors

    Cons

    -Sorority girl mentality -Difficult to implement change

    Advice to Management

    Promotions just because of the time spent at the company isn't always the best way to go. It should really be on skill and talent.


  7. Helpful (2)

    Visual Merchandising Role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 8 years)

    Pros

    Employees have great growth potential if they are willing to grow up through the traditional store-management path, or if they live in San Francisco and want to work for the corporate offices. Most people are very excited to work there and are usually pretty knowledgable about kitchen things. The discount is great and fortunately applies to every one of WSI's brands, so you can pretty much outfit an entire home through the company if you wanted to.

    Cons

    The pay is retail pay, and often lower than that of competitors. There is no field infrastructure, and associates are expected to perform all tasks all the time, so if you want to move into, say, a field visual position, it's virtually impossible. Moreover, managers are biased––great thing if they like you, not so great if they don't, regardless of the quality of your work. The lack of field management infrastructure often leaves stores unsupported by corporate, so the consistency of the brand varies tremendously from store to store, which doesn't look so great for the brand as a whole and often undermines the quality of the product.

    Advice to Management

    Listen to your staff! Reward them adequately for their work! Create real opportunities and paths for growth, so that the sales associate positions aren't such dead-end jobs. A lot of young people who come to the company are hoping to move up, and they don't necessarily want to move to San Francisco to do that.


  8. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great products and excellent discount across brands (Pottery Barn, PBK, PBT, West Elm, Rejuvenation, Mark + Graham.

    Cons

    Training is an issue. Hours given to part time sales associates are often cut due to payroll.


  9. return processing

    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Williams-Sonoma (More than a year)

    Pros

    Pay hours overtime people exper

    Cons

    Hot employees are not hygenic


  10. Helpful (2)

    So far so good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Temecula, CA
    Current Employee - Sales Associate in Temecula, CA

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    I really do enjoy working for this company. Employee discount is great! Job is fun if you enjoy cooking and the home industry. Started as seasonal hire and hired on permanent part time.

    Cons

    Working in customer service is tough but you need to have a thick skin. This applies to any retail job you work. Not a commission based position but sales are tracked. When you don't make your sales goals hours a cut! Company seems to value profits over employee satisfaction. Numerous times my shift was cut due to low profits. Currently seeking a second job since I have a Bachelor's degree and get .10 more than minimum wage. Pay is okay.


  11. Williams Sonoma All Brand Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Ridgewood, NY
    Former Employee - General Manager in Ridgewood, NY
    No opinion of CEO

    I worked at Williams-Sonoma (More than a year)

    Pros

    Great discount, quality products, committed leadership, knowledgeable and tenured teams.

    Cons

    Insufficient work/life balance, extreme work load, inadequate payroll hours, great training tools but no time allotted



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