Williams-Sonoma Reviews

Updated July 21, 2015
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221 Employee Reviews

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  1. Helpful (2)

    So far so good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Temecula, CA
    Current Employee - Sales Associate in Temecula, CA

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    I really do enjoy working for this company. Employee discount is great! Job is fun if you enjoy cooking and the home industry. Started as seasonal hire and hired on permanent part time.

    Cons

    Working in customer service is tough but you need to have a thick skin. This applies to any retail job you work. Not a commission based position but sales are tracked. When you don't make your sales goals hours a cut! Company seems to value profits over employee satisfaction. Numerous times my shift was cut due to low profits. Currently seeking a second job since I have a Bachelor's degree and get .10 more than minimum wage. Pay is okay.


  2. Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They often have a tremendous amount of positions available for seasonal workers when the holiday season rolls around. The employee discount isn't bad either

    Cons

    It is unfortunately very rare that they hold onto any of their seasonal employees. They have to get approval from corporate.

    Advice to Management

    I honestly have no complaints. Both managers I have worked for were very personable and professional.


  3. Helpful (1)

    Clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They are an equal opportunity employer. They believe in training and cross training all staff members.

    Cons

    They do not like to promote from within the company. They rather go outside the company and hire new people instead of see the good people they have. Also, the pay is not that great.

    Advice to Management

    Take a good look around your team you have good loyal people that are ready and willing to good to the next level.


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  5. Helpful (1)

    Decent place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Freelance Product Design in San Francisco, CA
    Former Contractor - Freelance Product Design in San Francisco, CA

    I worked at Williams-Sonoma as a contractor (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Employee discount, good people, inspiring architecture at the "ice house ", interesting work, project oriented , employee training opportunities,

    Cons

    Unrealistic deadlines at times, sometimes there can be a snobby attitude from upper management, departments are very separated, silo feeling

    Advice to Management

    Close the gap between worker bee and upper management


  6. Helpful (7)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Saline, MI
    Former Employee - General Manager in Saline, MI

    I worked at Williams-Sonoma (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Excellent Products and customer service framework. Good compensation for managers. Established brand with a solid reputation.

    Cons

    Associate training programs are lacking. Poor work/life balance. Frequently conflicting priorities/mixed messages from leadership. Resources at store level are not sufficient for company initiatives (internet speeds, computing)

    Advice to Management

    Remember that your associates and managers are doing everything they can to execute - keep the workload reasonable, clear, and concise.


  7. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma part-time

    Pros

    Great colleagues, nice products, nice store

    Cons

    Issues with management and trying to meet goals


  8. Williams and somoma

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Brunswick Terrace, NJ
    Current Employee - Anonymous Employee in South Brunswick Terrace, NJ

    I have been working at Williams-Sonoma

    Pros

    Associates are nice.warehouse is clean

    Cons

    Pay is low and attendance policy sucks No profit sharing


  9. Helpful (3)

    Williams-Sonoma

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Designer in San Francisco, CA
    Current Employee - Product Designer in San Francisco, CA

    I have been working at Williams-Sonoma

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The workload is not too strenuous, with good hours. Managers are generally supportive and want to see their direct reports succeed. A great company to start out with - you will learn the ropes of the retail world quickly. Most people are pleasant and easy to work with.

    Cons

    Outdated upper management who ask for innovation but are resistant to change. Not much room for growth within your field - you typically don't stray from your assigned medium or projects. Compensation and vacation time is below average for the area.

    Advice to Management

    Embrace the 2000's and let go of the 90's. Allow workers more flexibility and creativity.


  10. software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Williams-Sonoma as a contractor

    Pros

    great work life balance. no micromanagement

    Cons

    min perks, new to agile


  11. Helpful (2)

    Generally Pleasant Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Upscale environment. Quality products that are easy to sell because the sales staff can stand behind them with confidence. Generally nice clientele. Generous employee discount, plus bonus employee shopping events. Opportunities to learn about cookware, cutlery, and other specialty subjects.

    Cons

    Wages are not high, especially for the technical knowledge many of the employees have, and for what the customer expects the employees to know. Corporate seems to be shifting to a very aggressive sales model, pushing sales staff to make in-home appointments, make frequent phone calls to customers, collect as much data as possible from the customers for future use. Sometimes data mining the customer seems as much a priority as sales.

    Advice to Management

    Ask for more feedback from in-store staff about how well the top-down directives are actually going at the ground level. There seems to be a tremendous disconnect between corporate expectations and what is realistic (especially for certain markets). Store management and middle management seem overworked - pay attention to their satisfaction.



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