Williams-Sonoma

  www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated August 7, 2014
Updated August 7, 2014
608 Reviews

2.8
608 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
250 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong (in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers (in 33 reviews)

More Highlights

157 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Horrible experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Memphis, TN
    Former Employee - Operations Manager in Memphis, TN

    Pros

    Pay was decent, but that was truly about it. The employee discount would have been nice to have at 40%, but that was not available for seasonal employees as presented.

    Cons

    No training, long hours with constant schedule changes, upper management was not forthcoming with information and did not keep their word. The organization as a whole seemed very unorganized, not proactive but reactive.

    Advice to ManagementAdvice

    Do what you say you will do, and take care of your people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Fine for what it is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate  in  Boston, MA
    Former Employee - Seasonal Sales Associate in Boston, MA

    Pros

    If you are interested in cooking or cooking culture you really do get to understand how every last tool works, I mean if you are willing to put the effort in.

    Cons

    Retail job. Underpaid. You are expected to know things no one explains to you. Also we ended up throwing out a lot of good cooking equipment with slight damage that should have been donated. That's the norm for most corporations I suppose.

    Advice to ManagementAdvice

    Treat your employees with respect. True for anywhere.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not enough training given!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Paycheck
    Co-workers are great
    Wide variety of product to sell
    Breaks given on time
    Not anymore pros to think of

    Cons

    Adequate training not given; expected to take calls with only four days of training. Training was spent on navigating the web pages not the old antiquated AS400 system. Fake promises of permanent full time but never happens.

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  5. 5 people found this helpful  

    Glossy Catalogues Disguise Retail Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    40% employee discount; great product to sell; lovely stores; celebrity book-signings; you can always quit at a moments' notice per your employment contract

    Cons

    Zero training; your talents for sales and merchandising will be wasted here: manager only cares about number of sales through register; bullying management style; bottom line is all that matters; 'Customer Service' just buzzwords, more like a bad joke; seasonal part-time staff treated like fodder; kitchen is FILTHY - will never touch ANY sample offered in-store every again. Before you even consider applying here, hang around the store and watch how management treat/talk to staff.

    Advice to ManagementAdvice

    Allow staff to review manager anonymously - you'll be surprised at what you learn. Tell Managers not to throw their staff under the bus. Talented people are leaving company because little room for advancement and even less encouragement. I am doing just that, moving to a company that values my contributions, should have done this sooner!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Needs restructuring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    Pros

    Many talented, smart people working hard

    Cons

    These same hard working, high talent people are dismissed daily

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Watch your backs, these guys are sleeeeeeezy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Accountant
    Former Employee - Staff Accountant

    Pros

    Seemingly good salary until you consider the amount of hours that you put in. Very good employee discount.

    Cons

    60+ hours per week with little to no assistance from upper management. No room for advancement unless you are in the "club." The Company claims to be "people" first, etc. I guess that the Company does not realize that it's employees also make up part of it's customer base. As William-Sonoma continues to mistreat their employees, it will lose loyal customers as well.

    Advice to ManagementAdvice

    Please open your eyes and ears and listen to what your current and former employees are telling you; stop taking it personally and listen!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    It was an experience like no other...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    Pros

    Good benefits, 40% discount across all concepts.

    Cons

    Poorly managed with little accountability of leadership. No training for supervisors. Favortism and nepotism allowed.

    Advice to ManagementAdvice

    Pay attention to your call center supervisors to ensure a real 'People First' philosophy. Supervisors should be held accountable for their actions and behavior.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Used to be a great place to work part time, and has since turned cold and stopped caring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Our store had a rare chemistry that made it a fun place to work. When I heard what happened at other stores, I cringed.

    Cons

    Corporate was out of touch with what really happens in the stores. The district manager had constant unrealistic expectations of us and it drove many people away. The credit cards were the last straw. We have saturated our market, and the expectation was more more more.

    Advice to ManagementAdvice

    Truly talk to your on the ground people. Let us know your product and be the best sales people we can. And - contest where you win snacks for the store is not a great carrot. Rarely are we all there at the same time and able to equally share in the reward. I worked there seven years and in the beginning I had great prize incentives, and after that is just became insulting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Corporate Image does not Reflect Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate  in  Detroit, MI
    Current Employee - Stock Associate in Detroit, MI

    Pros

    pleasant atmosphere with often genial coworkers, obvioulsly the merch discount

    Cons

    High pressure on sales associates, an artificial enthusiasm from management (they are really just cheerleaders and have little control over store operations). Erratic and punative scheduling. No inventory control, acharcaic business systems. Only the highest producers are retained. Little to no benefits, as only managers are full-time.

    Advice to ManagementAdvice

    Run your business, manage your inventory, hire managers that have the tools to manage their stores.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    Pros

    Awesome discount at all brands.

    Cons

    Associates run the stores instead of management. Too political. If you aren't a but kisser, you will not go far. Sister stores are always going back and forth trying to find out what's going on in each store. Unprofessional General Managers.

    Advice to ManagementAdvice

    Support the people in the field. District Managers should spend time talking to the entire staff when visiting stores so that they will really know what is going on.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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