Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated December 4, 2014
Updated December 4, 2014
662 Reviews
2.8
662 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
286 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Highlights

161 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Williams-Sonoma full-time (more than 10 years)

    Pros

    Great people work here and make the job fun! The product is great and the discount helps!

    Cons

    This is a very complex job with high expectations. The stores struggle with payroll and it difficult to deliver all lever. You do have enough associates working to get the job done!! Upper management doesn't great it...clueless!

    Advice to ManagementAdvice

    Stretching people is ok but not to the point that there is nothing left! No work live balance will ever be achieved working here if things do not change! Live in reality! Give stores some payroll!

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Company culture/attitude trickles down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative/Corporate Headquarters in San Francisco, CA
    Current Employee - Creative/Corporate Headquarters in San Francisco, CA

    I have been working at Williams-Sonoma full-time (more than an year)

    Pros

    Family of brands is well known and well regarded. They draw smart, talented people with solid backgrounds and experience. On the ecomm side, people work hard, but they seem to be having fun.

    Cons

    Execs have one foot firmly planted in the past. Teams are chronically under-resourced (not enough people to do the punishing volume of work). Salary-wise, they're notorious lowballers and the perks are minimal and pretty old school. First place I've worked where company mission (their "competencies") seems to be pure lip service. Culture is cold and elitist from the top down. Execs seem to not care at all how the sausage is made, what toll it takes to execute against their ever-changing directives. Not a collegial place to work.

    Advice to ManagementAdvice

    Get with the times. Live to your competencies - for real. Crunch numbers to free up headcount. Commit to better work/life balance initiatives. Revolutionize the attitude there from the top down.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Great co-workers; inept management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Lynnfield, MA
    Former Employee - Sales Associate in Lynnfield, MA

    I worked at Williams-Sonoma part-time (less than an year)

    Pros

    Decent employee discount (20% or 40%); colleagues were enthusiastic, understood products and tried to work together and keep environment positive.

    Cons

    Incompetent management: very little appreciation and respect for employees; inability to keep up-to-date with company standards; manager created difficult dynamics in store. More than 50% of new employees left and cited manager as reason. Surprised health inspector didn't visit more often and make suggestions.

    Salary too low to be able to shop at W-S; for a high-end and expensive place to shop, salary was too low.

    Advice to ManagementAdvice

    Hire more competent managers. Sometimes "twenty-somethings" don't have enough life experience or ability to see beyond themselves which results in difficult work situations. Lots of waste at this location. Allocate more payroll hours so that store can be run effectively.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Transportation Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Intern in Olive Branch, MS
    Former Employee - Transportation Intern in Olive Branch, MS

    I worked at Williams-Sonoma as an intern (less than an year)

    Pros

    Complex company, great products, interesting and exciting place to work

    Cons

    Management was too busy to provide challenging work

    Advice to ManagementAdvice

    Create project based work before interns begin

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Nice store, Terrible and Unsupportive Upper Management, District Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Williams-Sonoma part-time (more than 3 years)

    Pros

    Discount, nice products, great people to work with

    Cons

    Parinoid managers, unrealistic goals, Sales Associates no longer work as a team,

    Advice to ManagementAdvice

    See what you are doing, make me clock out while about to close a deal on selling a top electric item, over 600.00! Get with the times... what happened to true customer service vs. cut throat associates to get numbers... the customers see what is going on!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Completely overworked and undervalued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    If you luck out and get a good art director and/or manager, there is an amazing amount to learn here.

    Cons

    There is a diva culture here that is difficult to navigate.
    Time management is also not a strong point at WSGC. Everything becomes an emergency due to bad planning.

    Advice to ManagementAdvice

    You're not saving the world. Lose the attitude.

    Doesn't Recommend
    No opinion of CEO
  8. 4 people found this helpful  

    Two Words: Legacy Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - UI/User Experience Designer in San Francisco, CA
    Former Employee - UI/User Experience Designer in San Francisco, CA

    I worked at Williams-Sonoma as a contractor (less than an year)

    Pros

    Newer, younger employees are dedicated and talented.
    Many company sponsored employee events and mixers, including during business hours.
    Employees (not contractors) get a significant retail discount.

    Cons

    Contractors are treated as though they are disposable.
    Pay was well below the general market rate.
    I can't speak for other offices, but the division where I worked was run completely on upper management politics. This pervaded every aspect of the project, from day-to-day workflow (unexpected day-of overtime) to the quality of deliverables and timeline, and made effective communication extremely difficult.
    Management is relying solely on the power of the brand name to drive new business instead of sound decision-making, product quality control and keeping up-to-date with new technology and industry happenings.

    Advice to ManagementAdvice

    Please thoroughly examine current practices to ensure they are ethical, fair, sustainable, and efficient. Current model will not support quality talent retention or a sound long-term business model, especially in the international arena.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    This company keeps going in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    People are great to work with and they offer a very generous discount

    Cons

    Unrealistic goals, not enough support to achieve them

    Advice to ManagementAdvice

    Be realistic about what can be accomplished with the support in payroll and manpower that you distribute to the stores

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Williams Sonoma is going downhill : ( Used to be a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Jose, CA
    Current Employee - Sales Associate in San Jose, CA

    I have been working at Williams-Sonoma part-time (more than 5 years)

    Pros

    Discount, people, customers, location, product knowledge

    Cons

    management, schedule, pay, finger pointing, corporate does not care about employees in stores, corporate rolls out programs that do not work in stores. not efficient at all!! Employees in stores do not matter.

    Advice to ManagementAdvice

    Sales employees should not be accountable for email capture and SPH, because there is no way to be exact. It just causes employees not to work together. Start asking store employees what they think and act on what we say. Visits to stores should not be announced. It would be nice if DMs could see what the store REALLY looks like. Team morale is at an all time low.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Horrible experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Memphis, TN
    Former Employee - Operations Manager in Memphis, TN

    I worked at Williams-Sonoma as a contractor (less than an year)

    Pros

    Pay was decent, but that was truly about it. The employee discount would have been nice to have at 40%, but that was not available for seasonal employees as presented.

    Cons

    No training, long hours with constant schedule changes, upper management was not forthcoming with information and did not keep their word. The organization as a whole seemed very unorganized, not proactive but reactive.

    Advice to ManagementAdvice

    Do what you say you will do, and take care of your people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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