Williams-Sonoma Reviews

Updated April 17, 2015
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118 Employee Reviews

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  1. Helpful (2)

    Outdated system, hard to please upper management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    discount on products, in a nice part of town

    Cons

    overworked schedules, uncomfortable seating, no permanent desks

  2. Helpful (2)

    The worst waste of a year of my life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FSA/Furniture Associate in Las Vegas, NV
    Former Employee - FSA/Furniture Associate in Las Vegas, NV

    I worked at Williams-Sonoma full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    My former co-workers. They made coming in every day worth it.
    Free coffee and tea.
    Clean building, climate controlled.

    Cons

    Favoritism abounds.
    Antiquated technology.
    No communication from upper management. Apparently the people actually taking the calls and speaking with the very upset customers that corporate lies to don't "need to know" anything.
    If you are considered a threat to your supervisors job, you get nothing from them. NOTHING.
    Awful point system for attendance. Seriously? You make people wait a WHOLE YEAR before a point comes off of their attendance? That makes the work/life balance you so proudly promote moot.
    Promoting the unqualified because you "like" them. It's business people, not a popularity contest!
    Clueless directors and a general manager that is getting played so hard by her favorites.
    Shoddy products that make for terrible calls.
    Age discrimination abounds.
    Allowing regular associates access to other associates performance reviews.
    Gossip is a way of life.
    No time frames from site to site. Customers have zero idea when they are going to be updated with information on their orders that cost thousands of dollars.

    Advice to Management

    Please please please read what I have wrote, learn from it and change it!
    There is a saying in the call center industry that you should learn and apply on a daily basis.
    "The only constant in a call center is change"
    Changing for the better. Improving your successful areas and revamping what is not working with improve both the customers experience with the service department but also to improve your employees morale.

  3. Helpful (7)

    The company slogan is "Winning with talent" , it should be abusive & non appreciative of talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Miami, FL
    Former Employee - General Manager in Miami, FL

    I worked at Williams-Sonoma full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great assortment of product and standard full time benefits.

    Cons

    Extremely poor quality of life for exempt managers. Extremely HIGH workload placed squarely on the backs of the exempt managers. Poor balance of payroll hours during 1st - 3rd quarter of fiscal calendar year. Their open door policy on discussing payroll opportunities is handled by their use of closing the door. Do not work for this company if you value a work life balance.

    Advice to Management

    Complete transparent discussing when recruiting and interviewing salary management candidates.

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  5. Helpful (10)

    Heartbreaking Disregard for Integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Williams-Sonoma full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    During my tenure, my GM peers and my store teams were some of the most engaging, caring and effective retailers I've ever had the pleasure of working with. Benefits, including time off, were competitive. The salaries were at the high end of retail expectations. The corporate culture was steeped in insightful realism and created an environment where the associates flourished at all levels, felt uniquely valued and took deep pride in being able to say "I work for Williams-Sonoma". Our guests (not clients) were able to trust us to provide them with the best information and service without any pressure to purchase. If they didn't purchase that day, they invariably would return to purchase shortly thereafter. It was the quality of leader in the store that drove a profitable and comping business through her or his staff. Well informed team members with team/store goals in mind resulted in success. The field leadership of the company respected suggestions and opinions in any form while holding the store management accountable in a responsible, respectful yet challenging manner. This was retail at its best and my hope is for Williams-Sonoma to one day be so again.

    Cons

    Sadly, My tenure ended due to the complete 180 degree change in corporate culture. This, in turn, changed everything about the quality of the guest experience and of the associate work experience. Unrealistic work load and related deadlines are the norm. The new philosophy of "Push for more than is possible and your result will be maximized." is desperate and exhausting. The micro-management within some Districts results in a degrading work environment. The practice of shifting a high percentage of store management from Pottery Barn and Pottery Barn Kids/Teen in order to "fix" Williams-Sonoma made many tenured managers wary of their job security. I have watched 4 DMs in my region and at least 14 GMs in my district resign in the last 18 months. Most are now very successful and very happy at other retailers. Training and personal growth opportunities are well-intended but not considered a priority. Expect a 50+ hour work week! every week, in order to meet the minimum store performance expectations.

    Advice to Management

    Recommit, reconfigure and renew or resign.

  6. Helpful (5)

    You Need to Open Your Eyes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers are great to work with. Without them, the place would be nothing

    Cons

    Management styles, mangers, district managers all need to be knowledgable in the industry, not someone who does not know how to cook. Problem employees/managers need to be dealt with and not given empty threats so they continure the behavior. Shows poor skill level for running what used to be a million dollar store.

    Advice to Management

    Take a close look at what people are telling you. It's not a bunch of complaints, it's fact. You will run this business into the ground unless you look at past successes and continue that path. Just because you were successful at PBK does not mean you will be successful at WS. Listen and know your customers. Stop the foolish email campaigns and work on real skillset selling. Numbers are down from last year becasue of these changes. Financials don't lie.

  7. Helpful (5)

    Overworked, underpaid, unappreciated, forced overtime, high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Assistant in San Francisco, CA
    Former Employee - Production Assistant in San Francisco, CA

    I worked at Williams-Sonoma full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Looks good on a resume because other companies know if you can stand working there you can stand working anywhere. Otherwise no Pros.

    Cons

    No personal growth, no respect for work life balance, forced overtime including weekends, forced to skip lunches. Vacations denied. Forced to come in sick as well as work overtime sick. Have to ask permission to leave every day. Oh and multiple employees cry in the bathroom, take mental leaves of absence or develop ulcers due to stress.

  8. Helpful (2)

    Don't do it!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Product, discount and people. Enjoyed trying all the delicious sauces and foods made some great friends!

    Cons

    No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong. Hr did not stick up for people who told the truth.

    Advice to Management

    Give better training . work in the field with the managers. work nights weekends and holidays like the field employees do. Don't keep backstabbers and brown nosers working for company

  9. Lost in the shuffle of excuses not to act professionally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design Specialist in Bellevue, WA
    Former Employee - Design Specialist in Bellevue, WA

    I worked at Williams-Sonoma full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice environment,,,,,,,terrible co workers and management

    Cons

    Retail side... this is the worst corp. I have ever worked for ,,, I have been bullied by all management... told I couldnt drink water or use the bathroom till lunch.....Volunteered for a full day for at work for St. Jude's and never was thanked for working all day for free.. good cause though... But I have to drive over an hour and a half to get there... plus the on call shifts at Pottery Barn would call you all the way in and send you home 30 min later.. Employees are very scared of the Bullying and it makes it a miserable place to work!!

    Advice to Management

    Rethink your entire module and how to treat employees fairly and _Legally_______!!!!! Your management were bullying from the beginning.........I have worked lots of retail with Nordstroms , Baker furniture and this was by far the worst experience I have ever had................ I know you won't read this since you sent my last paycheck to wrong address and bounced my bank account over HUNDRED DOLLARS.. then HR hung up on me twice b/c they didn't feel like dealing with it since I had left...

  10. GM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in West Palm Beach, FL
    Former Employee - General Manager in West Palm Beach, FL

    I worked at Williams-Sonoma full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good employees, great products, very nice customers, nice employee discount,

    Cons

    Terrible upper management out of the stores, VERY high turn over and it doesn't matter to HR.

    Advice to Management

    Bring back people first

  11. Helpful (4)

    Such a shame, really disappointed and let down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Williams-Sonoma full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people, and discount..had a great final day of use and stocked the home.

    Cons

    Limited training/exposure within the company to develop essential networks for growth; incapable leaders and poor work conditions; lack of inclusion throughout brand. So much potential but there is a breakdown of defining the culture as one WSI. Employees didn't understand this was the parent company. Never mind the employees also didn't know about the Open Door Policy.

    Advice to Management

    Lose the snooty attitudes and introduce yourselves to the teams whose stores you visit. How much it would mean to employees for the CEO to acknowledge the folks within arms length. Also invest in ways to prepare and grow the company with the vision of 10 years from now and how sales folks will retain the present/next generation of consumers. Where is your recycling effort? (Ie: design a cool universal WSI reusable tote for customers to purchase on the go). Create a more exclusive rewards credit program...I want to use my reward certificates whenever I want or at least not lose the full value if My current purchase is less that the certificate. With the high APR, this is essential since customers work hard to earn those. Take care of the customer and they will never leave you. Invest in an updated POS system with purged sku system. The ROI means shorter lines, happier customers, de-stressed employees and drumroll...... more volume rung and fewer customer walk outs! Not to mention repeat business for a seamless experience. What future development do you offer employees seeking a career and not just a job?
    The list goes on.....

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