Williams-Sonoma

www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated January 25, 2015
Updated January 25, 2015
679 Reviews
2.8
679 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
292 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Highlights

106 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Management team was too large and non-communicative.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    Wide variety of product to sell.

    Cons

    Poor quality in most items.

    Advice to ManagementAdvice

    Team.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Don't do it!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Its great if you like pots and pans. Old lady customer base can be annoying and demanding at times. Overall product is tollerable.

    Cons

    Store manger is awful. She is never thare. She talks on the phone all day.She is not qualified for position she should work at a carnaval.DSM is even worse no one wants to work for him he has no idea how to do his job.

    Advice to ManagementAdvice

    Clean house!

  3.  

    Great opportunity, average experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Buyer in San Francisco, CA
    Former Employee - Senior Buyer in San Francisco, CA

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    Fantastic product knowledge, talented design teams

    Cons

    Terrible environment. Leadership was weak, not engaged or inspiring. People were miserable across many different teams, did not respect sr. leadership and decision-making. Processes are antiquated,

    Advice to ManagementAdvice

    Develop and pay attention to your leaders

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Worse Experience Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Williams-Sonoma full-time (less than a year)

    Pros

    Good pay, decent benefits, good discount, gain tons of experience, opportunity to travel and corporate really focuses on motivating stores.

    Cons

    Lack of technology, physically demanding, frequent micro managing and corporate visits, minimal payroll and poor product quality. Some racism against minorities and unprofessional work environment

    Advice to ManagementAdvice

    Focus on developing from top to bottom to bottom to top, invest some money in your buildings

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    This company is going down hill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Williams-Sonoma full-time (more than 8 years)

    Pros

    Great discount, enjoy working with store employees

    Cons

    Constantly decreasing payroll and resources, yet increasing duties and responsibilities; lack of awareness of the corporate office of unrealistic goals; poor planning; poor pay; lack of respect for the store level by the corporate office; misleading sales advertised to the public

    Advice to ManagementAdvice

    Get back to what made the company great in the past; great products, and great service. The company is trying to do do too much and as a result sales continue to plummet and employee satisfaction is almost nonexistent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Furniture Associate in Las Vegas, NV
    Current Employee - Furniture Associate in Las Vegas, NV

    I have been working at Williams-Sonoma full-time (more than a year)

    Pros

    Free coffee, lots of parking, beautiful location, the paychecks clear every two weeks, free tea, the temperature in the building is always set to a decent level, there is always someone cleaning.

    Cons

    No room for advancement unless you are hand selected, too many cliques, no recognition, low pay, antiquated practices and policies, inept training department, favoritism, indirect discrimination, no intra-department communication, disinterested management, no clear leader, disorganized, and zero respect for those who truly care about the customers.

    Advice to ManagementAdvice

    Start a leadership program for your existing "leaders". Recognize those who work hard.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    they don't pay contractors for all their hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Marketing Contractor in San Francisco, CA
    Former Employee - Database Marketing Contractor in San Francisco, CA

    I worked at Williams-Sonoma as a contractor (more than a year)

    Pros

    there is nothing positive about working at this place aside you will get nice experience and you can have as much as responsibility as you please

    Cons

    no opportunities to move around within the company, you will be in the same position for infinity and beyond, director level and above are the only ones who recieve bonues, they don't pay contractors for all hours works and they made me cry on purpose several times, oh and my manager loved yelling at me across the office - this place is kind of nuts, a silent war, unless being screamed at

    Advice to ManagementAdvice

    go to hell

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    A micro-managing nightmare!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Discount is great! I really enjoyed working and merchandising in a beautiful store. I had some wonderful co-workers- a true family- and team of people that really care about one another and their customers. Store was positioned in a great shopping center with great store hours.

    Cons

    I cannot speak for the company, but my region/location was a micro-management NIGHTMARE. Entirely too many conference calls, voice recordings, sending pictures everyday, submitting weekly/daily/hour recaps to DM etc. This "noise" took SO much of my time as a manager away from the sales floor- and away from what really matters the most- my customers and associates. Goals are absolutely unattainable- especially for the location I worked in saw only about 15 customers a day. WS needs to do a better job of creating marketing elements to drive customers in OTHER than sending too many emails /coupons customers. Upper management never visits the stores- causing a complete disconnect from stores to corporate.

    Advice to ManagementAdvice

    Eliminate all the unnecessary tasks being assigned from the DM and utilize that time to EMPOWER your teams to create different ways of bringing traffic into the store, and growing the business. Build a payroll model that is based upon workload. When shipment is doubled or tripled, payroll should match the workload to process it. Do a better job communicating vision/ goals for the company and ALWAYS remember your people FIRST.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Demoralizing corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Williams-Sonoma as a contractor (more than a year)

    Pros

    Great team and lower-level managers. Great discounts IF you can get hired on full time!

    Cons

    WS has an unofficial polilcy of hiring people on as "temps" - either through an agency or as a contractor - in otherwise full-time positions and keeping them as such indefinitely. Being hired on full time is apparently based on earnings and the whim of upper level management who need to approve all hires (this is at least the case with the Pottery Barn brand). It's demoralizing and polarizing to see this happening to hard working people who've been temps for well over a year (and in one case, two!!). Dangling the carrot is cheap.

    Advice to ManagementAdvice

    You are out of touch with reality. WS is NOT apple or google, and it may look good on a resume, but not THAT good. If you view your workforce as disposable, then you will lose good people and there are many excellent, creative companies to lose workers to in San Francisco.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    If you don't invest in yourself nobody else will here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Williams-Sonoma full-time (more than a year)

    Pros

    If you excel at brown nosing, being a yes man/woman, or throwing people under the bus the sky's the limit for you.

    Cons

    Never get your hopes up.

    Advice to ManagementAdvice

    Listen to what other people have to say and not just the sound of your own voice. Invest in people instead of making them feel interchangeable and disposable. Invest back into the company advancements me to be made to further company goals technology is your friend!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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