Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated September 14, 2014
Updated September 14, 2014
616 Reviews
2.7
616 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
256 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong (in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers (in 33 reviews)

More Highlights

94 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    RETAIL AT ITS WORST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Pros

    there are some nice employees

    Cons

    Management is horrible. From the top down they work under the fear of the bottom line. Customers and employees come last, as sales, credit cards and "capturing emails" are the top priority-this is a sucky way to do business for what's supposed to be a classy store.

    Advice to ManagementAdvice

    NONE, they should all be fired. If Chuck only new what his store has turned into

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Retail hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager  in  McLean, VA
    Former Employee - Associate Manager in McLean, VA

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    Employee discount is 60 percent

    Cons

    People are last on the priority list, non-existent training, nasty upper management, cut hours in the beginning of the Christmas rush, knee jerk reactive management, IT from 1980, not pro-active at all.

    Advice to ManagementAdvice

    CEO was paid $13,500,000, REALLY? Visited stores while in town to visit father in nursing home, get the picture?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    People First!...NOT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Development Intern  in  San Francisco, CA
    Former Employee - Product Development Intern in San Francisco, CA

    I worked at Williams-Sonoma as an intern for less than a year

    Pros

    I interned here and was paid decently for my work, and the hours were flexible.

    Cons

    Learned quickly that it was not a place I would ever want to work after I was finished with school. The designers were worked to the bone and made to jump through hoops...and the interesting products they would pitch early in the season were always watered down to the same old mush. Ultimately, because of changes within the structure of my group, I was notified via voicemail that my internship was over..."people first"...yeah, whatever.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 7 people found this helpful  

    Sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  San Francisco, CA
    Current Employee - General Manager in San Francisco, CA

    I have been working at Williams-Sonoma full-time for more than 3 years

    Pros

    Great product and dedicated associates.
    The best customer service model in the business.

    Cons

    Laura is not a replacement for Howard. She lacks the heart and passion for the brand she leads. She lacks the ethics and poise to be in her position.

    Advice to ManagementAdvice

    Get back to the core of what made WS best in class.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    I have worked at Williams Sonoma for 9 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Williams-Sonoma part-time for more than 8 years

    Pros

    The only pro currently is the discount.

    Cons

    Williams Sonoma has lost their vision. They need to get back to basics : a good product with good customer service. All focus is on profit, profit, profit. Store moral is terrible, payroll hours to properly get jobs done is non existent, lack of training is terrible,

    Advice to ManagementAdvice

    Get back to basics - - high end products (not a store full products you can get at Target, Bed Bath and Beyond and Walmart) quality customer service by well trained employees ( you can't keep up when you only work 4 hrs every 2 or more weeks) Invest in your internal customer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Typical Retail Grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager  in  Washington, DC
    Former Employee - Associate Manager in Washington, DC

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    Always get an hour for lunch!

    Cons

    Will work you to death with no concern for health or well being.

    Advice to ManagementAdvice

    Get into the stores unannounced and get in touch with reality.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    bbv

    Former Employee - Anonymous Employee  in  Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    I worked at Williams-Sonoma full-time for less than a year

    Pros

    easy money for the holidays

    Cons

    Know what your getting your self in easy money long hours....will cut you in a mintue due to low volume of work. so not very reliable.

    Advice to ManagementAdvice

    need new mangement

    Recommends
  9. 4 people found this helpful  

    Treated poorly, no investment in people to set them up for success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Coordinator  in  San Francisco, CA
    Former Employee - Merchandise Coordinator in San Francisco, CA

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    Some nice people but most would throw you under a bus. Great brand.

    Cons

    Very cliquey and if you don't fit the WS mold, they will try and run you out.

    Advice to ManagementAdvice

    Stop resting on the laurels of Chuck's name and the brand he created. Your products are not all that great anymore. People should not be made to feel as if it is a privilege to work there.

    Doesn't Recommend
  10. 9 people found this helpful  

    Lots of work with no rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Williams-Sonoma full-time for more than 8 years

    Pros

    Decent employee discount. Talented co-workers.

    Cons

    Upper management has no integrity. You are promised rewards and take on more and more responsibility in good faith with no pay-out. Career growth is minimal. No investment in employees. They hire super talented people and then work you to the brink with no rewards.

    It takes years for people to get promoted – unless you’re a SVP’s favorite. Then you’ll fly up the chain of command in this upper management heavy company and not have to worry about being qualified or competent.

    Managers are not trained to manage employees. There is no accountability. Managers are supposed to invest in their employees, helping them grow. This is a ruse and something everyone does at review time, but very rarely comes to fruition.

    Leadership attitude is, “it is a privilege to work here” and use it as an excuse not to compensate their employees. Leadership touted several times how 2012 was such a fabulous year, yet no one got more than 1% (many receiving less than 1%) merit increase. The excuse was the successful brands had to make up for the ones that didn’t hit the mark. This is false. Management lied. All the earnings reports were positive. We did better than last year, yet our merit increases were less. And this didn’t keep upper management from receiving their bonuses. While the hard working “staff” toil with no gratitude. And really why should they be grateful for all the OT, sweat, blood and tears? After all, it’s a “privilege”.

    This company was a slightly different animal when I started. It was a kinder, more generous place to work. Current leadership is a sham – greedy, selfish, arrogant. What’s shocking is that even upper management is cliquey and snipey – incredibly unprofessional and demeaning to the employees. Last I checked, they hired competent adults to work for them. They should really treat them as such. I would never recommend anyone to waste their time and talents at Williams-Sonoma, Inc. It’s simply abusive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Not the Williams Sonoma i once knew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Williams-Sonoma part-time for more than 8 years

    Pros

    generous employee discount for sales associates and lovely fellow associates

    Cons

    There is no chance for advancement, hours are minimal, more interested in pushing the credit card than actual customer service, we are expected to do more with fewer hours and fewer people - again hours have been cut to a few a week, only management gets full time hours with just fill in to help close. What good is the discount when you are only working two hours a week?

    Advice to ManagementAdvice

    Nurture your staff and treat them as valuable to your bottom line in creating a solid customer base.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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