Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated December 8, 2014
Updated December 8, 2014
661 Reviews
2.8
661 Reviews
Rating Trends

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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
286 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Highlights

102 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Upper management is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Williams-Sonoma full-time (more than 3 years)

    Pros

    Great discount, the associates are generally great to work with. In store management was great too.

    Cons

    Total lack of planning, structure and implementation by senior management. EVERYTHING appears to catch senior management by surprise. Never before have I seen such a reactionary group of District Managers, Vice Presidents, Regional Managers and so on. Lack of communication, poor planning and absolutely terrible execution. Shipments are a daily disaster. Senior management throws in store management and associates under the bus regularly. I've personally witnessed management lying to cover their behinds.

    Advice to ManagementAdvice

    My advice to management is get in the stores and understand what is happening to your in store management and staff. Being constantly berated, overworked and under supported is how EVERYONE in our region feels right now. Wonder why there are so many vacancies???

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Not worth the time and effort

    • Comp & Benefits
    • Culture & Values
    Current Employee - Seasonal Sales Associate in San Francisco, CA
    Current Employee - Seasonal Sales Associate in San Francisco, CA

    I have been working at Williams-Sonoma part-time (less than an year)

    Pros

    Meeting other holiday staff associates
    Discounts on purchases

    Cons

    Middle managers treat staff poorly and have little skill working in management roles and motivating teams.
    The seasonal staff are provided with minimal training and are not put in a position to succeed.
    Position is comparable to a high school atmosphere regardless of the age and experience of the associates.
    The minimum wage salary is not worth the effort and time commitment required.

    Advice to ManagementAdvice

    Develop a more organized approach to training. Invest more effort and training for full-time associate managers.

    Doesn't Recommend
    No opinion of CEO
  3. 2 people found this helpful  

    Horribly unprofessional workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in South San Francisco, CA
    Former Employee - Anonymous Employee in South San Francisco, CA

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Sample sales and employee discount. Good first job out of college. Get your feet wet then graduate to a professionally managed corporation.

    Cons

    WSU doesn't promote from within. Very incompetent management. Bordering on harassment and gender discrimination. Management is very unprofessional. Don't get stuck in this hole.

    Advice to ManagementAdvice

    Clean house and reorganize

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    I wanted so much to love my job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager
    Current Employee - Associate Manager

    I have been working at Williams-Sonoma full-time (less than an year)

    Pros

    Prestigious company to work for & 40% discount to Williams Sonoma, West Elm, Pottery Barn & Pottery Barn Kids

    Cons

    Absolutely no payroll

    Not willing to listen to any feedback given

    fight for your pay, can be low if you don't know how to sell yourself

    Advice to ManagementAdvice

    I had done my homework before accepting my position with Williams Sonoma & I was well aware of the reviews on Glassdoor.com & also what I heard from current Management but the explanation that I received for this from the higher-ups was that stale Store Management that had been with the company too long, were not willing to change their ways as the company looked to the future.... I have been with Williams Sonoma for 2 months & I knew a month ago that something was very wrong here. For starters you are expected to be under 7% payroll the previous company I worked for was 11% (I always came in at 10%)... they are the same volume store.

    Greed has gotten the better of this company. This job comes with a lot of responsibility, keep in mind all the cooking classes, maintaining the kitchen & shopping for groceries, clienteling is huge here & the program they have in place is poorly put together, the POS systems are outdated & this causes long lines & you will deal with many many angry customers because of this, a return can take a good 5 min

    Corporate turns a blind eye to all of this feedback & that is the most disappointing part... We just lost an amazing Assistant Manager who has been with the company for several years (& not letting us replace her) & now both myself & our GM are looking for opportunities else ware ... we are both new.

    I wanted so much to love my job...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Unhappy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Houston, TX
    Current Employee - Assistant Manager in Houston, TX

    I have been working at Williams-Sonoma full-time (more than an year)

    Pros

    most of the people you work with are great, and the discount is nice

    Cons

    toxic environment, mixed messages, no support to reach goals, unrealistic goals, hectic overwhelming environment, no proper training

    Advice to ManagementAdvice

    Give more payroll to the store, pay great employees better - it is a different job to do

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    People first? People last

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Williams-Sonoma (more than 5 years)

    Pros

    Nice discount on less expensive product.

    Cons

    Pathetic bastardization of the rules and values that the company was built on. Quoting Howard incessantly does not make up for the daily effort to spit on everything he stood for.

    Advice to ManagementAdvice

    Take a look at yourselves in the mirror. What you see may be alarming at first. But consider it as a bold first step. Stop parading around on a private jet to pop into our stores while at the same time attempting to justify the reasoning behind our inability to order shopping backs because we have to be conscious of the bottom line. It's pathetic and it is high up on the list of reasons why a once great company will be reduced to nothing in the next 5 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Discouraging supervisory staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Las Vegas, NV
    Former Employee - Customer Service Associate in Las Vegas, NV

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Med Benefits are ok, not stellar. 40% discount on most items, unfortunately wages are so low it's not feasible to purchase any unless you have another source of income. During holiday season, they offer OT. They provide a free turkey for T-day, but you need to claim it on your income tax as a gift.

    Cons

    Where do I begin...horrible supervisors. None are ever trained and only get the position if they are "liked". The really talented customer service folks get overlooked, not to outshine management in any way. As a customer service rep, you are encouraged to express ideas but once you do, you are an outcast and alienated. Most important, supervisors make up stories about your performance and submit them to HR so if you need to file for unemployment down the line, you would have to arbitrate. This is the worst company I've ever worked for, I truly regret every minute of being there. Resigned to regain my quality of life.

    Advice to ManagementAdvice

    Train your personnel, they currently break every labor law in the state of Nevada.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    RETAIL AT ITS WORST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Pros

    there are some nice employees

    Cons

    Management is horrible. From the top down they work under the fear of the bottom line. Customers and employees come last, as sales, credit cards and "capturing emails" are the top priority-this is a sucky way to do business for what's supposed to be a classy store.

    Advice to ManagementAdvice

    NONE, they should all be fired. If Chuck only new what his store has turned into

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Retail hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager in McLean, VA
    Former Employee - Associate Manager in McLean, VA

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Employee discount is 60 percent

    Cons

    People are last on the priority list, non-existent training, nasty upper management, cut hours in the beginning of the Christmas rush, knee jerk reactive management, IT from 1980, not pro-active at all.

    Advice to ManagementAdvice

    CEO was paid $13,500,000, REALLY? Visited stores while in town to visit father in nursing home, get the picture?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    People First!...NOT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Development Intern in San Francisco, CA
    Former Employee - Product Development Intern in San Francisco, CA

    I worked at Williams-Sonoma as an intern (less than an year)

    Pros

    I interned here and was paid decently for my work, and the hours were flexible.

    Cons

    Learned quickly that it was not a place I would ever want to work after I was finished with school. The designers were worked to the bone and made to jump through hoops...and the interesting products they would pitch early in the season were always watered down to the same old mush. Ultimately, because of changes within the structure of my group, I was notified via voicemail that my internship was over..."people first"...yeah, whatever.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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