Willis

  www.willis.com
  www.willis.com

Willis Reviews

Updated November 11, 2014
Updated November 11, 2014
201 Reviews
3.0
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dominic Casserley
32 Ratings

Review Highlights

Pros
  • Decent work/life balance with this position (in 12 reviews)

  • Some good people who want to see people grow (in 15 reviews)


Cons
  • Senior management does not have a coherent global strategy or plan (in 11 reviews)

  • Expense management strips young professionals of necessary experience to foster growth (in 4 reviews)

More Highlights

40 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Sr. Client Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Client Manager in New York, NY
    Former Employee - Senior Client Manager in New York, NY

    I worked at Willis full-time (more than 3 years)

    Pros

    Nice colleagues for the most part!

    Cons

    Compensation and benefits are at the bottom of any peer company. Willis is very cheap when it comes to pay, salary increases, bonuses, and overall benefits. If you are considering a job there, just ask about the 401K employer match. Then go to the competition and compare the benefits.

    Advice to ManagementAdvice

    Willis will never be a high performance company and be able to attract top-caliber employees as long as it continues to offer substandard compensation and benefits. Study after study shows that happy employees provide better service to clients and customer. Ask yourselves: Are your employees happy with their comp & ben? Willis should benchmark its benefits against Mercer, Towers Watson, Aon Hewitt, Lockton, etc... to see how it measures up. I am sure there will be no surprise there!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    What isn't wrong would be easier to answer..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Willis

    Pros

    Global network is great but it stops there.

    Cons

    Management is about the poorest I've ever seen. Promoting people into positions that do not have the experience needed to run an office smoothly. Too much "buddy system". No equal advancement. The work just keeps piling on without relief, tho they claim there is.. that's another story. They have allowed their producers to act badly towards the other staff. 401K match is one of the worst in the industry, 3%. Dominic Casserly promised change and to take care of the employees.. all I see is the same blah.. blah.. blah.. sad.

    Advice to ManagementAdvice

    First, get some "real" management. And then start at the top and see if you could EVER get the top dog to do what he stated he was going to do, take care of the employees, their biggest asset. Get rid of some of the systems! There is a checklist, for a checklist, for a checklist, for a checklist. It is the point of being ridiculous. You're so busy doing checklists to CYA, you can't get your work done. Do you think you might be able to get some people who actually can do a certificate right the first time? Moving all that to Mumbai was the worst mistake ever! Most of the time you can't eve understand them and they have absolutely no idea what you are talking about because they don't know anything about insurance. That penny saved, just turned into $50 of employees having to straighten out the messes when all those certificates are issued. Quit being so penny wise and pound foolish.
    And, before the Willis Responder responds, please don't as there is nothing that can be said after all these years, I've heard it all. Quit talking and take action! Do something!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Willis Response

    Sep 3, 2014HR Advisor

    While your review is not one we like to hear, we do appreciate your feedback regarding your experience at Willis. Regarding your first comment on that the,” Global network is great,” that is one of ... More

  3. 5 people found this helpful  

    Get off the sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in New York, NY
    Former Employee - Senior Vice President in New York, NY

    I worked at Willis full-time (more than 10 years)

    Pros

    The only reason to work at Willis is if you have exhausted every other opportunity, you are trying to hide out from creditors, are ok with working under factory conditions and have no place else to go.

    Cons

    A company run by arrogant people that have no idea what they are doing. Their only solution to fixing problems is to cut costs (see April Bloomberg report). You would think that life would be better post Plumeri. Current employees are irrepreably tarnishing their careers by staying employed at Willis.

    Advice to ManagementAdvice

    Too broken to fix. You cant solve every problem by cutting costs, layiing off people and moving the jobs to India.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Willis Response

    Jun 18, 2014HR Advisor

    While your review of Willis is not one that we like to hear, we do appreciate you taking the time to write it. Willis has assembled some of the strongest best professionals in the business on our ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 5 people found this helpful  

    Disorganized management, low pay, no raises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escrow Specialist in Solon, OH
    Former Employee - Escrow Specialist in Solon, OH

    I worked at Willis full-time (more than 10 years)

    Pros

    Decent amount of vacation time; Casual dress

    Cons

    I worked at this company for ten years. Throughout the entire course of that decade, I only received one fifty cent raise. The only reason I stayed was because they kept assuring me the pay freeze was coming to an end and that they would overcompensate for the lack of raises if I would stick it out, but then that would never happen. I was personally promised a 50% raise if I waited until a certain date, so I felt it was in my best interest to stay, but that never happened. This company is on an infinite pay freeze. They pay their new hires in more and more each year, but they don't raise up their existing workers up to where the new hires are pay wise. So you are training someone who is getting paid a great deal more than you are to do the exact job you have been doing for years!! By the time I left, every coworker I had was scrambling to find a different job.
    Also, this company has one of the worst management styles that I have ever experienced. They do not listen to their workers' suggestions who see the day-to-day problems. You are discouraged to communicate to coworkers or to management. While I was there, I was written up for answering a coworker's question because they were only to ask managers questions. I had been there for ten years and the person who asked me a question was in her second month of working there, and she had a client on the phone inquiring about something. Management was busy and she asked me and I gave her the answer, and they have a policy that you are not allowed to answer the questions of others. Management makes the craziest policies that actually are counterproductive and hinder work flow, which results in loss of clients, and eventually fairly large layoffs. One of the policies that management has is that you are not allowed to email clients directly nor are you allowed to email anyone directly. (coworkers, etc.) You are to email the office manager, and if she decides that it was written in a polite, non-offensive tone, she passes it along to whoever it is to. Therefore, urgent issues are not handled in a timely manner. Management is hired externally and do not welcome input from those underneath them, so they make horrible decisions which results in chaos and unhappy clients.
    This job was also sued throughout my course of time there on multiple occasions for being a hostile work environment. People have successfully won these law suits.
    ***I would very strongly advise against taking a position within this company.***

    Advice to ManagementAdvice

    Listen to those underneath you! They are the ones participating in the work process and they therefore have good ideas and suggestions. Have more of an open door policy as far as feedback/concerns/ideas. COMPENSATE YOUR WORKERS!!!!!!!!!!!!!!!!!!!!!!!!!! Create a solid pay increase schedule. (Choose a month and give standard cost-of-living raises during this month every year like most other companies!!!)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Adverse, toxic and demoralizing workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Broker in Chicago, IL
    Former Employee - Insurance Broker in Chicago, IL

    I worked at Willis full-time (more than 3 years)

    Pros

    Benefits are competitive. 401k match is below market.

    Cons

    Coworkers lie, backstab and ruin others reputations, so they can earn their commissions and save themselves from their own mistakes.
    Leadership promotes favorites - nepotism is everywhere
    You are treated like a robot - given orders, asked to be quiet and do what you are told.
    No worklife balance - I was expected to work on Christmas day every year.
    No professional development training whatsoever.
    Salary is 30% below what other employers in the area offer.

    Advice to ManagementAdvice

    Resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Manager in Charlotte, NC
    Current Employee - Client Manager in Charlotte, NC

    I have been working at Willis full-time (more than 3 years)

    Pros

    None, This was one of the worst career choices I have made. Everyone was looking to jump ship if an opportunity arose.

    Cons

    Bad management, poor morale, lack of control over staff. Poor performers are kept and there is a lot of irrational decision-making. Client managers are treated poorly while maintaining the accounts and providing the information to producers to expand their business. The review process makes no sense and varies from manager to manager. Poor performer but well liked with a lax boss. 5's around the board.

    Advice to ManagementAdvice

    New leadership is needed in Charlotte

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    There is no one word that can truly describe this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Client Manager
    Former Employee - Senior Client Manager

    I worked at Willis full-time (more than 10 years)

    Pros

    There are none to list

    Cons

    26 years in the insurance business. Started out with small agency that was sold to HRH and then to Willis in 2008. Micromanagement at its very finest. Willis treated us like we were total idiots, incapable of doing our jobs without their help. Saw some of the hardest working people I have met in life - most with 25+ years of service- leave this company due to the treatment that they bestowed upon us. Had management look us in the eye and tell us they were committed to doing business in the state only to sell us out at the end of 2013 to the highest bidder. I would not recommend this company to my worst enemy. Willis likes to tout about their values and their "cause" - They have NO values and the only cause they are committed to is how much money they can make. They lie to their employees, treat them like pieces of property that when they are done with they easily discard like trash. Can't make a decision to save their souls. Totally disorganized. Last 5 years working for them have been the hardest,longest and most depressing years of my work life.

    Advice to ManagementAdvice

    Take a good long hard look at how you treat your employees. They are not "human capital" as you so like to call us

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    They will use your industry knowledge and then cut you lose for someone cheaper at the first opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Denver, CO
    Former Employee - Program Manager in Denver, CO

    I worked at Willis full-time (more than 3 years)

    Pros

    It's a large company with a lot of resources so you can get things done if you work at it. You can work anywhere in the world in a number of different roles.

    Cons

    You are treated like an asset, so like a computer, you can be replaced at any time. Quite a few people leave, but not many retire.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Overall disappointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst
    Former Employee - Data Analyst

    I worked at Willis full-time (more than 5 years)

    Pros

    There are many opportunities to work solo and take the lead which provides you with numerous chances to grow and learn. Will support insurance education.

    Cons

    Wide range of expectations and different salaries. Many times leadership will go unrecognized and/or unrewarded. Company is in a constant state of flux which makes the environment tough to work in.

    Advice to ManagementAdvice

    Reward your associates before they leave, they are your life blood.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    WORST company in the industry! Keep looking!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Radnor, PA
    Current Employee - Anonymous Employee in Radnor, PA

    I have been working at Willis full-time (more than an year)

    Pros

    NONE! NONE! NONE! NONE! NONE!

    Cons

    Egos of the management...top to local! Local management, original Willis employees, harrasses employees with HR and senior management aware of the situation and nothing is ever done about it!
    Micromanagement
    Benefits are terrible and expensive!
    Cash retention bonus is a disgrace! I know several people including myself who are stuck in a terrible job because if we were to leave, we would have to pay the company back bonuses we've earned on our own merit! Willis has actually gone after peoples' homes because they didnt pay the bonus back! More than half of my office hate their job and want to leave but are afraid to.
    CEO Joe P. GET HIM OUT! All he cares about is himself and making his $ before he retires this summer!

    Advice to ManagementAdvice

    Reverse everything Joe P. implemented! Listen to the dozens of employees who complain about local management and do something about it! We all can't be lieing! Revise benefits. Half my paycheck should not be going towards benefits and it'd only me! Hire a new CEO who cares about their employees and not just #s!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Willis Photos

Willis associates displaying the Willis Cause flag in front of the Willis building in Chicago.

+ Add Photo

Work at Willis? Share Your Experiences

Willis

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.