Windstream Reviews

Updated April 14, 2015
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Anthony ("Tony") Thomas
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79 Employee Reviews

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  1. Soul sucking job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant

    I worked at Windstream full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The sheer experience with complete dysfunction is great. At my new job I can see things not work well and feel relieved it wasn't on the level that windstream malfunctioned at every little thing. Paid vacation, paid holidays, ramp up pay (first three months you will receive commissions not based on sales), paid travel for training (hotel, $45 per day food allowance, mileage), little experience needed, health care incentives ($1000 bonus per year when you participate in healthy roads program), health insurance is affordable as long as you don't need anything done or get sick, good dental coverage which is extremely cheap (like $2 a month, you can enroll in vision or dental even if you don't purchase health insurance), cheap life insurance. Basically the benefits are good for entry level positions. In fact the pay is decent compared to other jobs in rural areas. In my area the pay was a few dollars more an hour than other jobs.

    Cons

    In the beginning of my short lived Windstream life, things were looking good. The customers were a bit hostile, they hated Windstream and the service. They would complain how Windstream was a monopoly. Some things the customers complained about were untrue but more often not these were real problems. The internet service was slow, unreliable and expensive (imagine paying $70 a month for slow and unreliable internet).

    Bills were frequently wrong, sometimes the customer never got their bills, the autopay system would fail randomly for some customer's accounts without any warning, and because most people on autopay opted for paperless billing or were victims of Windstream's no print system, they wouldn't know anything was wrong until their services were shut off.

    The systems were old. There are more systems than any one person will be able to learn. There are departments you can reach out to who have access to systems you don't, in those cases you will call in sometimes waiting an hour to get someone on the other end of the line who then proclaims it's not their job or that you've reached the wrong dept even though you know you called the correct number and chose the appropriate options.

    You can place orders with everything correctly entered and it will not go through. The customer might wait 3 weeks to get service and the order can get cancelled for no reason at all. The customer will not be notified, you will not be notified, the order easily could have been noted as to why it was cancelled or rescheduled, and the people cancelling these orders could have easily called the customers cellphone and let them know they don't in fact need to wait around their house from 8am-7pm (the only appointment windows that exist). So you can just guess how mad the customer is, usually they have taken an entire day off of work to wait around for service to be installed after waiting patiently for three weeks to get the service in the first place. If you bring up these problems with a manager you will be told to check your orders every day, it's your responsibility. This is a very good point except the fact that you are dealing with these types of problems on a daily basis and are always busy dealing with other customer's problems which can be very time consuming to solve. So the fix to this situation is to place a brand new order. When you do this you will run into a credit issue, so you call into the credit and have the customer answer some questions and get it cleared, you retype all the codes from the original order and finally get to chose a date. Guess what? the next date available is another 3 weeks away. The customer will be extremely mad, so you being the nice person you are call in to another dept, wait on hold for 20 minutes and ask if there is any way possible the order can be worked sooner, to which you are told no, they are booked and the techs are working overtime because of the bi-yearly layoffs that have no rhyme or reason except to save some money. So you tell the customer "Sorry there is nothing we can do." It takes another 30 minutes of the customer threatening to cancel service and you apologizing profusely until you an get them out the door and you can focus on the long line of other customers who have now been waiting an hour to be helped with their problems. The worst part of this? Your sale no longer counts for the current month.

    Yes see this is a sales job, You have to meet an impossible quota. All while dealing with problems like listed above simultaneously. Things that should count as sales don't, all while things that shouldn't count as sales do. You can upgrade the customer from an old plan to a new one and save them $5 a month and earn a sale category. This seems good and it makes the shareholders happy (shareholders are very important people who are more important than you FYI). Except it makes no actual business sense at all. You are decreasing revenue but Windstream counts it as a sale and reports it as a $10 increase in revenue. Windstream may be confused about this and upset about a quarterly loss so they fix it the only way they know how. Layoffs. The techs are constantly laid off, and then banned from working overtime. These layoffs will happen at inconvenient times like when we are dating out 2 weeks and it snowballs into 4 weeks. Try earning a monthly quota when you can't even install services in the month you are currently in. They will not count, so you are screwed.

    Advice to Management

    Stop paying the CEO 7 million a year while laying off needed employees left and right. Hire software engineers.

  2. Company only trying to be aquired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transport Technician in Maitland, FL
    Current Employee - Transport Technician in Maitland, FL

    I have been working at Windstream

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Only positive thing to say is that it is a job that is easy to get.

    Cons

    Low pay, management has not a clue on what procedures should be. Constant changes.

    Advice to Management

    Call ATT and get aquired already!

  3. What a mess!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Jacksonville, FL
    Former Employee - Account Executive in Jacksonville, FL

    I worked at Windstream

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Pay was decent, product line is robust. Customers are very nice and operations & engineering were supportive, fun, kind.

    Cons

    Systems don't work, they've lost focus on customer service. Internal battles, lots of time spent fighting for what is right.

    Advice to Management

    Wake up. You lay off great people and keep the inept. I left because job conditions were intolerable with no hope of improvement.

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  5. Smoke and Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Management in Greenville, SC
    Current Employee - Project Management in Greenville, SC

    I have been working at Windstream

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a paycheck..nothing more, nothing less. You looking for a political environment, rather than a fun place to work, then sign up!

    Cons

    Mgmt more interested in their bonuses than providing employee compensation and satisfaction when and where merited, while squeezing every drop of motivation from employees in the process. Even launched "Culture of Accountability" initiative in the hopes of convincing employees to do their jobs. Recent Sr Mgmt shake up just another side show to satisfy stock holders, and whose agenda is to do even more with less. Ideal environment for a masochist. Business focus is new revenue, not minimizing customer disconnects. Get the feeling there is an acquisition in the wind.

    Advice to Management

    Stop blowing smoke and rose petals up each others butts, and be accountable to your employees and the process. You are lucky there are employees whose personal integrity for customer satisfaction overrides the inept upper and middle mgmt and crap treatment, and lack of process. Maybe you should try calling into the help desk once in a while to personally feel the pain customers (and employees) have to endure.

  6. Incompetent management. My supervisor never not one time helped me when i needed it. He ridiculed me when I ask for help

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician in Nashville, TN
    Former Employee - Field Technician in Nashville, TN

    I worked at Windstream full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    some of the technicians helped me with new programs and procedures

    Cons

    Some customers I spoke with where very frustrated with windstream. One particular customer said they could not get a sales person to call them back. They where simply trying to renew there contract. They finally went to another provider.

    Advice to Management

    Have more respect for the craft people

  7. They have just changed our contract removing the sales quota for the Account Managers! People are losing a lot of money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager
    Current Employee - Senior Account Manager

    I have been working at Windstream full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    We don't have a sales quota.

    Cons

    They still want us to sell as if we have a quota so that they can continue to get the revenue without paying us and the commissions go to the sales team who never made their numbers in the first place! We can make more money with the competition.

    Advice to Management

    Stop making changes by hiring consultants when you have a whole company full of experienced people that can and have been making it happen in spite of your poor decisions, monthly policy/procedure changes and constant upper management changes. Don't mess with what works, Account Management is your bread and butter. No one will stay if they have to work for free. Concentrate on the things that are driving customers away such as the ERC, Service Delivery and Billing!

  8. No future for some people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    pays the bills for now

    Cons

    No advancement. Training is a joke and if management likes you, you can advancement rapidly.

  9. Account Manager II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager II in Fort Lauderdale, FL
    Former Employee - Account Manager II in Fort Lauderdale, FL

    I worked at Windstream full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good Benefits for the most part but lacking in areas.

    Cons

    This company if very inferior to all of its competitors. I would not recommend anyone to go and work for them.

    Advice to Management

    Poor Management that has no idea what they are doing which causes problems in all areas.

  10. Retention rep

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    It's a great learning experience of what racism really looks like. (Bipolar MVA) Upper management supports this as well, nothing ever done to help. Good if you plan on never moving up and expect to go no where. Goooooooo S.

    Cons

    You will never grow here. Serious micro management. Poor salary, no raises. Great for someone with a GED. Worked here over 7 years nothing to show for.

    Advice to Management

    It's 2015-not 1864. Racism and discrimination should be over but I guess not. AP you're losing good employees. But it's a revolving door.

  11. Helpful (1)

    Very very poor company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales in Nashville, TN
    Former Employee - Direct Sales in Nashville, TN

    I worked at Windstream

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is a step up from the insurance industry or selling knives door to door, but that is about it. Good vacation time.

    Cons

    Really poor product set. For the most part you try to resell outdated AT&T network to customers for far more than they would pay for a better service elsewhere. The management preaches strong micro-management and cold-calling. Over and over the Managers will ask how many appointments you have set, when the appointments can be 100% meaningless. It is just a horrible sales system.

    The ordering and management of customers is on a horrendous platform that makes everything 10 times more difficult than it needs to be and assures problems. Nothing EVER goes smoothly and your customers will always hate you for locking them into a contract on the services.

    Last, but not least, they are forcing me to go to court to get my commissions. Windstream pays about 30% on the sale of the product and 70% on the install of the product. It is designed to pressure producers into staying as you will walk away from all of your commissions if you leave. I carefully timed my exit to allow me to have a decent sale cutover PRIOR to leaving. I was assured by the product installation manager that it was cut and sent to billing prior to leaving but 2 months later I was never paid as Windstream said that even though the install was complete, it was never closed in the system. Now I get to fight them in court for what I rightfully earned.

    I was with the company over a year and saw a bunch of salespeople come and go. Most salespeople ended their tenure with 0% of quota and only left when threatened they were going to lose their job. I did fine myself but few others produced. Also since it takes an average of 6 months to get anything installed, I had to walk away from a bunch of commissions.

    This is a last resort job. Take it if you are desperate and need to put food in your kids mouths, otherwise find a real job.

    Advice to Management

    On a high level, quit playing finance and run a real business. The constant rumors of merger and financial reorganizations struck me as a pump and dump. Maybe you think these have real value to the company, but I sure didn't see it.

    On a local level, you really don't need 15 hours of sales meetings a week. Hard to sell when your are locked in a conference room learning about an ancillary product you will never see mentioned again.

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