Windstream

  www.windstream.com
  www.windstream.com

Windstream Reviews

Updated December 17, 2014
Updated December 17, 2014
301 Reviews
2.6
301 Reviews
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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
47 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1.  

    If only I could give it a negative star review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream

    Pros

    Literally can't think of 1 PRO.. .. We had a company card to expense client meetings and events.. That lasted a month ..

    Cons

    Man this is a sinking ship.. The CEO Just got let go .. They expect you to make hundreds of phone calls to set 1 appointment, impressive metrics right? Upper management is Prob the worst I've ever seen. Clueless on how to use the systems, motivate employees, find incentive on selling.. And many more. It's sad to see such a horrible culture that breads negativity. During my short time there I knew 0 successful reps. It was a revolving door of reps, most would stay thru their ramp" then head for he hills soon after. While our management sole job was trying to get dead heads in the seats. I can't even talk about how bad the product we sold was. It never worked and the install process took twice industry standards. I could not sell anymore because my reputation was ruined in the small city I worked in. Your forced to not sell your own product just to save face. I feel bad for anyone who works there, if your interviewing I say take the job and get your ramp.. After that find a new job, trust me they're already looking to replace you so they keep their job and buy some time.

    Advice to ManagementAdvice

    Ummm .. Stop throwing ppl in a management position because they have (30) years experience . That doesn't mean they have a clue about management .. RUN

  2.  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Little Rock, AR
    Current Employee - Senior Analyst in Little Rock, AR

    I have been working at Windstream full-time (more than 5 years)

    Pros

    Co-workers- good group of people

    Cons

    No training, sink or swim; no upper management presence or leadership; no office supplies - this is the first time I had to buy my own; that is how cheap this company is.

    Advice to ManagementAdvice

    Short-term thinking may work for a while, however in the long run you'll lose your organic customers and be left with nothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Laid off with no warning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Windstream full-time (more than an year)

    Pros

    Coworkers were desperately trying to do the 'right thing'. WS has a very large number of talented and caring employees.

    Cons

    The Company does not care about its people. Example-last year when the Employee Engagement Survey yielded negative responses, we were chastised. Their goal (only 60%!) for employee satisfaction wasn't met. How can a company only have a goal of 60% employee engagement? AND THEN NOT EVEN MEET THAT? Every employee I spoke with was frustrated, stressed, and angry. The company does NOT TRAIN its people. The only training afforded to sales is sales training. No one is trained on products. Support staff and service delivery are marginal... once again, not because of a lack of talent or intelligence, but because they aren't trained. Repairs take weeks, sometimes months. I was laid off (probably a blessing) three days ago. I have since received multiple calls from former customers and coworkers who are outraged because of it. I was told that I was their only hope. Customers are leaving in droves and rightfully so. Disparate systems make work more difficult and sometimes impossible. If you are reading this and have an option, DO NOT work for Windstream.

    Advice to ManagementAdvice

    Shame on you. Pathetic, impotent people making money off the misery of others.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Worst company ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Windstream full-time (less than an year)

    Pros

    Competitive base salary, benefits are ok, 401K is offered. The company offered sales training, and continued training and education on products.

    Cons

    I was laid off after only 8 months of working here due to the company "downsizing". Thrown out on the street after less than a year, when I was told it would take me 12 months before I really would get going in my position. When I was hired, I was told they wouldn't even expect me to make quota for 10 months. Terrible network reliability, customers are leaving left and right, prices are way too high, too many corporate systems to be able to get anything done in an efficient manner. Unreasonable expectations by management. I was hired under one commission plan, then they changed the plan taking thousands of dollars off the table. Upper management cares only about numbers. They do not care about or treat their employees with any respect. This company is losing profits. The CEO and upper management is running this company into the ground.

    Advice to ManagementAdvice

    Resign immediately.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Analyst I
    Current Employee - Network Analyst I

    I have been working at Windstream full-time (more than 3 years)

    Pros

    The company was great once. That time is now long gone.

    Cons

    The management belittles the average employee. Work here if you want to feel stressed, like nothing you do matters at all times, and "preferential treatment" is an understatement.

    Advice to ManagementAdvice

    Fire your management and get better managers who actually care about the future of the company rather than making themselves look good at the expense of others who are actually doing their job well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    HORRIBLE PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AE III in San Diego, CA
    Current Employee - AE III in San Diego, CA

    I have been working at Windstream full-time (more than an year)

    Pros

    There are no pros in this company. Get out of here as soon as possible.

    Cons

    Everything you can possibly think. Service implementation is horrible 170 days is the norm. Customers runaway constantly and just book a meeting for a new customer is very hard. No name recognition, horrible reputation among existing customers. You hardly can get a lead to work. Very low level & unskilled management. This company will not last. They claim to be the 4th largest carrier in the country, but this is yet to be believed internally and by customers. Do not come to work here. This is not a great company to have on your resume. Very soon it will be bought. Nobody sales anything!!!! This is a pure revolving door. If you want to make money, this is not the place

    Advice to ManagementAdvice

    Get trained

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Don't do it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst I in Little Rock, AR
    Former Employee - Network Analyst I in Little Rock, AR

    I worked at Windstream full-time (more than an year)

    Pros

    I honestly can't think of a single thing.

    Cons

    The culture at Windstream is one that lacks teamwork and is overflowing with pride. Each team blames ever other team for everything. No one wants to take responsibility or initiative to get the job done. Pay is way below competition. I went to another company in the same city and got a 60% raise.

    Advice to ManagementAdvice

    Windstream is a sinking ship. Too late to take advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Disaster waiting to happen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Consultant in Broken Arrow, OK
    Former Employee - Business Consultant in Broken Arrow, OK

    I worked at Windstream full-time (more than 3 years)

    Pros

    Good pay, flexible hours, able to telecommute with most positions

    Cons

    So many people in management do not have a clue what they are doing. Mergers and takeovers have taken over the common sense with this company. Layoffs happen all the time because of the duplicated workload. Would not advise to work for this company.

    Advice to ManagementAdvice

    Company values are touted all the time to employees. However, the attitude of management is to "Do as I say, not as I do" It takes more than verbally repeating the company values, you need to show them to your employees as well as to shareholders!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Do not work here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    The pay is decent. That's the only benefit.

    Cons

    Management i sub par and there is no structure.

  11.  

    Horrible support and training for sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Windstream full-time (more than an year)

    Pros

    Good Ramp up pay to start

    Cons

    terrible customer service and service

    Doesn't Recommend
    No opinion of CEO

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