Windstream

  www.windstream.com
  www.windstream.com

Windstream Reviews

Updated December 16, 2014
Updated December 16, 2014
302 Reviews
2.6
302 Reviews
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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
47 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

83 Employee Reviews Back to all reviews

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  1.  

    Over worked, under paid, not appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Charlotte, NC
    Current Employee - Project Coordinator in Charlotte, NC

    I have been working at Windstream full-time (more than 5 years)

    Pros

    Great team environment. Benefits are decent but rates for employees are high.

    Cons

    Very underpaid comparing to other telcom companies.

    Advice to ManagementAdvice

    Consider training and pay increases for project coordinators. You are not competitive within the telcom market.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good Network Exposure but Not a Career due to Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ISG Tech
    Current Employee - ISG Tech

    I have been working at Windstream

    Pros

    Plenty of work, nice people

    Cons

    too much responsibility, poor pay, no chance for advancement, no formal training, communications between departments is the worst, as nobody understands the other groups scope of support therefore the customer suffers. not enough employees to cover the customer base when disaster strikes . it doesn't seem like management cares about the customers after they've signed the contract. many processes are flawed and nobody seems to be working on a fix.

    Advice to ManagementAdvice

    Pay the techs at least the national average! We are the voice of this place as we talk to the customers everyday. We constantly have to apologize on behalf of Windstream. We are apologizing for processes that are out of our control. This company brings in lots of money, and based on the salaries reported on this website only a select few are benefiting. Sales are all that seems to matter to this company, once the paperwork is signed, the poor customer is thrown through loops just to get support for things that should have been working before original installers left; but remote techs are left to figure out the mess that was left from install. If the techs are expected to get dumped on every day it's important to make them feel like it's worth it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (more than 8 years)

    Pros

    I really enjoy my manager and my fellow colleagues.

    Cons

    Not enough resources available for all our projects. Most everyone in my department is overworked. Need better coordination, procedures and communication between the carrier side and the ISG division. Need upper management to "walk a day in the shoes of the little people on the ground."

    Advice to ManagementAdvice

    Sit with the little people and understand their jobs and items that cause issues and pain to each department. Talk to the little people and ask for input on procedure and how to better customer service, etc.

    Neutral Outlook
    No opinion of CEO
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  5.  

    It was a good career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Cleveland, OH
    Former Employee - Senior Analyst in Cleveland, OH

    I worked at Windstream

    Pros

    Lots of learning opportunities, supportive managers, always plenty of work to do.

    Cons

    Lots of hours, no increase in pay for additional duties, always concerned about layoffs

    Advice to ManagementAdvice

    Stop spending money on employee surveys and hire the staff you adequately need to do the work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Disorganized, Understaffed and Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (more than an year)

    Pros

    Working at Windstream will introduce you to many different technologies. The network consists of multi-vendor core and really touches on your base understanding of networking skills and troubleshooting.Complex issues will definitely test your knowledge and validate your certification whether it be CCNA, CCNP, CCNA Security, JNCIA etc
    Decent pay w/ decent benefits. Coworkers are fun to work with. Call Center Perks ummm frequent potlucks if that's your thing.The main pro is that you can level up at an ISP 2-3x as fast versus working for an enterprise or vendor

    Cons

    Where to start. The company is mainly split into 3 departments. Data, Voice and transport. The data department in the Maitland call center is ran by 2 Managers and one team lead. Windstream is the wild west of the telecomm industry and this will make sense if you choose to work here. The CEO's are accountants which plays a big part into some of the recent developments and decisions.Data is ran like a call center with heavy micro managing. Policies are ever changing and yearly raises are not very enticing. Understaffed and overworked is a common theme. I could go on but have a game plan if you choose to work here. You are a number 1st and a person 2nd which is usually how most call centers work. Training is non existent. A new hire may be given 4-5 weeks training and then thrown into the wolves as far being able to troubleshoot everything. Trial by fire works for some but not for everyone. Afterwards there is no continued training development when it comes to complex technologies.

    Advice to ManagementAdvice

    Recognize your employees skill set and give the appropriate access level. The good cop, bad cop management style causes confusion and doesn't scale well over time. If employees believe that management has their best interests at heart then employees will go the extra mile.Professionalism is not attained through a job title and this is something that needs to be worked on by "BOTH" managers.If management is held accountable by NPS Surveys and the trend continues this reflects on your poor management style. Cracking jokes and having outbursts on the floor when a mistake is made resonates poorly with the workforce.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Layoffs, Layoffs, Layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Coordinator in Rochester, NY
    Former Employee - Customer Care Coordinator in Rochester, NY

    I worked at Windstream full-time (more than 3 years)

    Pros

    Great fellow line level Customer Service folks. Good benefits.

    Cons

    Incredibly bureaucratic, inefficient. If you were middle management, you were constantly worried about layoffs. If you were the low man on the totem pole, you would be gone, even if you were doing better than your peers in terms of performance. Impossible to move around the company with ease. Promotions or even side-promotions into other teams were almost unreachable, and as soon as you made your interest known, you were seemly putting your hand up for the next round of layoffs.

    Advice to ManagementAdvice

    Cut some of the upper management folks. Listen to your people, make it a fun place to work again, and quit laying people off.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Typical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream

    Pros

    Pay was good and schedule was good

    Cons

    Lack of leadership from management. Never recognized for the good achievements.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company, horrible management, hemorrhaging customers - BTAC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst in Greenville, SC
    Former Employee - Network Analyst in Greenville, SC

    I worked at Windstream full-time (more than 3 years)

    Pros

    Good pay, benefits, vacation/sick time. The company as a whole treats its people well, has a great vision for the future, and a great vision of the culture they want - within the company as a whole.

    Cons

    Departmental conditions can vary greatly from that "company as a whole" vision, however.

    It's a call center. You'll take the same 5 calls all day long. And be fussed at for not taking more calls, or doing them faster, or doing enough of the extra work during the calls, or following all the extraneous steps that are not involved in resolving your call.

    Pay raises stopped in 2013. I don't consider the .75% we got this year across the board to be a pay raise.

    The medical benefits package was changed effective 2013 without anyone being told, making it considerably more out-of-pocket.

    Work/life balance is a non-existent. Seniority means nothing, you have to bid for your shift every 90 days based on metrics that often change from bid to bid. In a 24/7 call center, this can be hell on your home life.

    You're penalized for using sick time. I was on a project that I enjoyed and was good at. I had a surgery go bad - instead of being out 4-5 days, I was out for 6 weeks. Finally came back, and I was pulled from the project, put back on the scut work, and promotions and pay raises were affected for the next 2 years based on that surgery gone wrong.

    Management is full of inexperienced, just bad, management. Favoritism and micromanagement runs rampant. The management has said out loud that it is not their job to recognize any good work you do, only punish you for mistakes. Management is not interested in growing their employees, unless you're one of the pet favorites. This requires things like hanging out with one particular manager after work and on weekends, to go running. That's not hyperbole.

    Upper management is unaware of the lower/middle management issues. There is little to no meaningful contact from upper management.

    HR is ineffective. Employees who have complained about management have found that HR simply turns around and tells the manager everything they said - including the employee's name. No action is ever taken (the manager only has to say "that's not true", there are no investigations), and the employee will then be punished - subtly of course. I've seen more than one employee pushed out through this process.

     The company is losing customers hand over fist because of poor customer service and constant equipment failures. They just laid off almost 1000 people from their Network Operations division. The workload has gone from "busy" to "insane" as a result of this pending reorganization

    This particular department will be merged into another one within the division. One can only hope the ramifications will include a better selection of management.

    Advice to ManagementAdvice

    Learn how to manage. All the Greenville management in this department is corrupt and ineffective, save one. And that one is simply ineffective because he has the other two as role models. Google "leadership styles" and try to emulate better ones than what you are doing now.

    Upper management - be more aware of problems with lower/middle management. Sometimes the problem isn't the front line, it's the people in charge of that line. Be aware of the ineffectiveness of HR and how it leaves Windstream open to potential lawsuits. Encourage your lower/middle management to appreciate their peoples' work, not beat them down.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good company, decent pay, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Decent pay for the level of experience required. Coworkers are fun people to work with. The Windstream Culture is a good idea, if only the local managers would try following it.

    Cons

    High pressure atmosphere. BTAC Job is essentially a call center for customers and field techs to call in. Managers are lacking in real leadership skills. Management prefers fast paced quantity of work over quality. Work shifts are rebid every 90 days and based on a changing measurement of quality, productivity and attendance. The dept is 24/7, so many of the shifts are quite bad, like 3pm - midnight Tuesday thru Saturday, or 1pm-midnight Friday thru Monday. Taking sick time is severely punished: lowered annual raises, no chance for promotion and lower placement on the shift bid list if sick time is used. Work overhead keeps increasing with new required tasks added to each call almost every month, but call quantity expectations remain the same. This info is per the BTAC department, not across the entire company. Rumors are that other depts are much better managed.

    Advice to ManagementAdvice

    Learn what the word Leadership means. A Manager pushes people to get the work done. A Leader inspires them to want to work harder, develop new ideas and achieve their best possible work. You will never get the best from your staff while believing that employee praise is not your job.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    ACCOUNT EXECUTIVE III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive III in Atlanta, GA
    Former Employee - Account Executive III in Atlanta, GA

    I worked at Windstream full-time (more than 3 years)

    Pros

    compensation-starting salary of new hires is competitive
    training-new hire training is good
    sales support-the engineering staff was helpful when I started
    flexibility-didn't have to report to office everyday in the beginning
    sales tools-sales force which is the standard for many businesses and easy to work with.

    Cons

    Before acquiring with Pay tech and Nuvox, it was a pretty good company, once they merged it became a company more concerned with their profits than their people. What a shame. A lot of turnover in the sales channel.

    Advice to ManagementAdvice

    Management need to invite feedback or input from the employees. Very much a micro-management style environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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