Windstream

  www.windstream.com
Work in HR? Unlock Free Profile

Windstream Reviews

Updated Jul 16, 2014
Windstream – “Windstream”

Windstream – “Windstream”
All Employees Current Employees Only

2.6 225 reviews

100% Approve of the CEO

Windstream President & CEO Jeffery R Gardner

Jeffery R Gardner

(2 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights
59 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Customer Service

    Anonymous Employee (Former Employee)

    Prosbenefits, trainers were fun and understood what they were teaching but the time frame to teach has been shortened to where it is all crammed together.

    ConsNo work/family balance, upper management were former team managers and not very friendly, monthly sales goals were changed continuously and if field techs didn't get to your sale installation and changed date it caused you to lose that months sale. unrealistic expectations for a team not in the sales dept.

    Advice to Senior Managementcustomer service should be just that...customer service, it is very hard to push a sale on an angry customer especially one that is calling to complain about the service as a whole.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Simple review......

    ERA (Former Employee) Harrison, AR

    ProsGood pay for the area and ability to speak with immediate management a plus.

    ConsPromotion within the company is based on perception and not reality much of the time. Some promotion into management are based on connections and who you know and advancement is not always to the best candidate. There are multiple departments within Windstream that work independent of other department and are not on the same page. Sometimes trying to get tasks done is very difficult. Policy's differ also from each department even though all departments work under the Windstream logo. The company is struggling to transform itself from a Legacy phone company to a Data Enterprise and ISP service. The transformation is not easy and change happens all the time. Moving from desk to desk is not uncommon and movement from one building to another is also not uncommon. Current employees are on edge not knowing if there going to be the next department to be downsized. I have worked for this company for many years before my department was downsized and have seen a lot of changes. Some not so ethical and some very good. Some jobs are going oversees to help bolster the company's bottom line.

    Advice to Senior ManagementWhat will make Windstream successful is its people with knowledge and experience and people who care about the customer and not about the numbers. The numbers will come if employees are enabled to help customers resolve problems and make valent efforts to retain its customer base. Gaining new customers is always great if Windstream first looks at ways to maintain its current customer base. Windstream needs to be more innovative looking and investing in new ideas and technologies to stand out in the market place and not always be a laggard.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Account Management

    Account Manager (Current Employee)

    ProsAt times there is management support.

    ConsNot fairly compensated for the job. Over worked and under paid.

    Advice to Senior ManagementReward and acknowledge.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Disappointing - Lacks vision, mission and everything between

    Engineer (Current Employee) Little Rock, AR

    Pros- Nothing ever changes...you can fly under the radar forever.
    - Salary is average (at par or slightly below) compared to industry
    - State of the art transport network

    Cons- Senior management detached from ground realities
    - Recent Opex reductions were made without any regard for business impact
    - Too Many non revenue generating projects in the pipeline that is taking valuable time away from 'real' work
    - Understaffed
    - All recent HR initiatives to boost morale and ownership culture have completely failed. Some of the HR folk I have encountered are the most rude
    - Aggressively moving away from standards to a 'wild west' attitude
    - Responsibilities are given to individuals rather than teams

    Advice to Senior Management- Read cons above!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Good pay but policies and procedures are allover the place with a high turnover.

    Anonymous Employee (Former Employee) Charlotte, NC

    ProsCommission structure is great if you hit quota

    ConsQuota is often higher than it should have been, due to misrepresentation of revenue

    Advice to Senior ManagementExecutive Management should be more involved in policies and procedures.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Great place to get started!

    Associate Network Analyst (Current Employee) Little Rock, AR

    ProsWindstream is a great place to get started in IT and network systems. Work environment is good and like the people I work with.

    ConsSometimes it is hard to get opportunities to move up in the company. Need various certs and certificates to move in other departments.

    Advice to Senior ManagementDon't allow the workplace to become like a call center and trust your employees with respect.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Account Executive ISG

    Account Executive ISG (Former Employee) Manchester, NH

    ProsTechnically knowledgeable staff, innovative solutions , consultative practices VS sales pitching tactics

    ConsQuotas not within scale of the market place opportunities. Products are not very competitive against competitive offers , especially in the SMB market. Also salary and commission structure is not competitive enough to retail the best talent. Your loosing your best and brightest to your competition.

    Advice to Senior ManagementMore time is warranted for market studies. Career advancement should come from within the company and needs to be encouraged more VS hiring new managers from the outside.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    DO NOT work there

    Tier I Help Desk Analyst (Former Employee) Hazelwood, MO

    ProsGood way to understand networking (IP Address, VPN, etc.)

    ConsThis should not be a "call-center, production-based" job. IT Help Desk should be based on the amount of helping others resolve their IT problems, not trying to get them off the phone in the quickest time possible. This position should not be within a 24/7 environment because there wasn't enough Tier 2 support overnight

    Advice to Senior ManagementAdd more Tier 2 support for those that are working overnight OR not have an overnight shift at all. This should not be a production based job because it takes away the REAL support that IT Help Desk should offer

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Account Executive

    Anonymous Employee (Former Employee)

    ProsNice people, large company and footprint

    ConsNo advancement opportunities, no marketing support

    Advice to Senior Managementn/a

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    4 people found this helpful  

    We processed ourselves into chaos.

    Technical Design Specialist (Former Employee)

    ProsLower level management is still awesome. They still have the awesome products they picked up in the PAETEC acquisition. They still have great talent on the customer facing teams and in the back office for now. With the current product set, this may still be a good place for seasoned sales folks.

    ConsThey are outsourcing a lot of order processing to India and the orders are having to be rebuilt locally costing more man hours than if they would have kept it local. A lot of job roles get rotated around to where, for example, an SE / TDS is tasked only with preparing a spreadsheet with order info to submit to order processing and priority is being placed on quantity. Combined with a low head count already, they do not have time to do the true SE job they are skilled at such as pre-sale technical support or post-sale support beyond submitting the spreadsheet. Customer's are having horrific experiences and delays getting services ordered and turned up. Upper management is making all of the constant changes with no input from the experienced lower management or the people who have been making the machine run for years. With constant role and process changes, unhappy workers and burnt out customers, this is not a safe bet for a secure job at this moment. But I believe it can be turned around.

    Advice to Senior ManagementGet back into the customer advisory boards and listen to the real problems. Then work as a team with input from all of the seasoned people in the trenches and up through management to discuss the necessary changes to regain customer loyalty. And stop betraying your countrymen at the cost of these great customers and really great talent that you have turned your back on.

    No, I would not recommend this company to a friend

Worked for Windstream? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.