Windstream Reviews

Updated April 17, 2015
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Anthony ("Tony") Thomas
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100 Employee Reviews

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  1. Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good compensation package
    Adequate vacation time off structure
    Good training programs; online and classroom.

    Cons

    Workforce is not adequate for workload and area coverage.
    Work and Life balance tips more towards work.

  2. Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Large company. Their is been a recent sweep of upper management so hope that their will be some changes soon.

    Cons

    I was in a smaller company acquired by Windstream. Windstream is not very nimble and it is difficult to get things done.

    Advice to Management

    Let lower levels make decisions

  3. a train wreck I'm proud to be working for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Busnesses Systems Technician
    Current Employee - Busnesses Systems Technician

    I have been working at Windstream full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    great people. involved direct managemen . lot of potential for groath.

    Cons

    upper management clueless. departments work aginst other departments or at cross perposes. no standards. bad support.

    Advice to Management

    focus less on closing tickers and more on making happy customers

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  5. Windstream Corp is going through growing pains.....Completing eight acquisitions in the past five years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Despite the whirlwind of changes, the commitment to customers remains constant. Unified Communications, Network Solutions and a wide portfolio of Advanced Managed Services and Private//Public//Hybrid solutions.

    Cons

    Tools are broken and standardization is a work in progress. Process gets in the way of productivity.

    Advice to Management

    Hire more competent technical employees and eliminate those who do not provide the level of expertise required and expected in a company like Windstream. Fix your employee productivity tools and processes. Very frustrating.

  6. Network Analyst II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Little Rock, AR
    Former Contractor - Anonymous Contractor in Little Rock, AR

    I worked at Windstream as a contractor (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work is easy, not a lot of stress.

    Cons

    Upper management do not know how to handle finances. As a result many people no longer have jobs.

    Advice to Management

    Learn how to manage money.

  7. Prepare to be micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Windstream full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay and benefits are decent. The people you work with are great except when contacting other departments.

    Cons

    Management styles and rules are all over the place. No consistency from one supervisor to another. No room for advancement and favortism is shown to employees with "alternative lifestyles" for fear of being labeled as not an equal opportunity employer. Management is not true to their word. They make promises but don't deliver.

    Advice to Management

    You need to manage your managers. Too much variation among styles of management. Should be same rules for everyone.

  8. Telco trying to compete with large companys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer II in Little Rock, AR
    Current Employee - Engineer II in Little Rock, AR

    I have been working at Windstream

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary is fair for telco company

    Cons

    Small ILEC needs to compete in dialtone, internet, cable TV

    Advice to Management

    Training in internet and cable TV to compete

  9. Potential to be great but struggling through the details of how to operate at scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Windstream full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent benefits, fair salaries, potential for being a great company, new leadership team with high aspirations

    Cons

    the company is still forming its strategy and culture. Lots of internal politics that haven't settled out yet. Service reliability is not up to standard yet. Internal company training is abysmal

    Advice to Management

    Company Goals are clear. But its obvious the strategy and specific tactics still elude you to realize these goals. Establish your strategy and who your leaders are going to be and get to the stage where the company is performing. Invest in your infrastructure (training, IT systems, Network) and set practical bench marks. And stop shifting the goals between fast, cheap, and good.

  10. Big organization, has grown quickly

    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA

    I worked at Windstream full-time (more than a year)

    Pros

    Large carrier network and many other assets, lots of solutions to provide. Big-company benefits, offices etc. Good training department.

    Cons

    Organization has grown quickly but is headquartered in Little Rock, mentality to match. Here in the competitive northeast, getting mindshare and traction in the marketplace is the key challenge.

    Advice to Management

    Do some development of and for the line managers, and work it out so the training content is actually used in the field to productive effect

  11. New leadership, same old problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Windstream full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Everyone you work with is typically supportive and helpful. During your ramp-up period, there are also ample resources to find that can aid in learning company offerings. Recent changes in commission structure have removed the "sales" components from quota structure, and restructured it as retention based payout only, this alleviates most of the "grind" mentality that most sales positions have.

    Cons

    Though there are plenty of resources to aid in learning the company's services, because of 8 acquisitions over the past years, there is no "one-place" to find the information sheets. You are better off going to google... for two years now they have been talking about integrating all these acquisitions into one internal site, however that has yet to happen, and is constantly pushed back. These recent changes to the commission structure are good if you have trouble selling, which at this company is nearly impossible; but if you are the 1 in 100 that can manage to convince people to purchase overpriced, unsupported, unproven, telecommunication services... then this commission restructuring is not going to benefit you. One coworker I have who constantly made $20k in commission every 3 months, is only making approx. $2k per month on the new plan. New leadership has vocalized understanding of corporate wide problems, but the amount of work needed to effectively sell, process, deliver, install, and maintain the services we have will take several years of hard work before its up to par with other big name telecommunication providers.

    Advice to Management

    Our core cultural belief of accountability is not recognized by 90% of the departments within the organization. If someone messes up your sale on the Service Delivery end of the order, i.e. not being able to to deliver the service at all, installing incorrectly, etc., you lose your commission regardless of fault, and the project coordinator will blame the sales person for the mess up. Managers need to teach their respective teams the meaning of accountability, and retrain on processes so simple fixes can be handled appropriately, before the customer becomes aware of an issue.

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