Windstream Reviews

Updated March 16, 2015
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3.0
95 Reviews
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Anthony ("Tony") Thomas
13 Ratings

95 Employee Reviews

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  1. Prepare to be micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Windstream full-time (more than 8 years)

    Pros

    The pay and benefits are decent. The people you work with are great except when contacting other departments.

    Cons

    Management styles and rules are all over the place. No consistency from one supervisor to another. No room for advancement and favortism is shown to employees with "alternative lifestyles" for fear of being labeled as not an equal opportunity employer. Management is not true to their word. They make promises but don't deliver.

    Advice to ManagementAdvice

    You need to manage your managers. Too much variation among styles of management. Should be same rules for everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Telco trying to compete with large companys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer II in Little Rock, AR
    Current Employee - Engineer II in Little Rock, AR

    I have been working at Windstream

    Pros

    Salary is fair for telco company

    Cons

    Small ILEC needs to compete in dialtone, internet, cable TV

    Advice to ManagementAdvice

    Training in internet and cable TV to compete

    Recommends
    Positive Outlook
    Approves of CEO
  3. Potential to be great but struggling through the details of how to operate at scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Windstream full-time (more than 8 years)

    Pros

    Decent benefits, fair salaries, potential for being a great company, new leadership team with high aspirations

    Cons

    the company is still forming its strategy and culture. Lots of internal politics that haven't settled out yet. Service reliability is not up to standard yet. Internal company training is abysmal

    Advice to ManagementAdvice

    Company Goals are clear. But its obvious the strategy and specific tactics still elude you to realize these goals. Establish your strategy and who your leaders are going to be and get to the stage where the company is performing. Invest in your infrastructure (training, IT systems, Network) and set practical bench marks. And stop shifting the goals between fast, cheap, and good.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Big organization, has grown quickly

    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA

    I worked at Windstream full-time (more than a year)

    Pros

    Large carrier network and many other assets, lots of solutions to provide. Big-company benefits, offices etc. Good training department.

    Cons

    Organization has grown quickly but is headquartered in Little Rock, mentality to match. Here in the competitive northeast, getting mindshare and traction in the marketplace is the key challenge.

    Advice to ManagementAdvice

    Do some development of and for the line managers, and work it out so the training content is actually used in the field to productive effect

  6. New leadership, same old problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Windstream full-time (more than a year)

    Pros

    Everyone you work with is typically supportive and helpful. During your ramp-up period, there are also ample resources to find that can aid in learning company offerings. Recent changes in commission structure have removed the "sales" components from quota structure, and restructured it as retention based payout only, this alleviates most of the "grind" mentality that most sales positions have.

    Cons

    Though there are plenty of resources to aid in learning the company's services, because of 8 acquisitions over the past years, there is no "one-place" to find the information sheets. You are better off going to google... for two years now they have been talking about integrating all these acquisitions into one internal site, however that has yet to happen, and is constantly pushed back. These recent changes to the commission structure are good if you have trouble selling, which at this company is nearly impossible; but if you are the 1 in 100 that can manage to convince people to purchase overpriced, unsupported, unproven, telecommunication services... then this commission restructuring is not going to benefit you. One coworker I have who constantly made $20k in commission every 3 months, is only making approx. $2k per month on the new plan. New leadership has vocalized understanding of corporate wide problems, but the amount of work needed to effectively sell, process, deliver, install, and maintain the services we have will take several years of hard work before its up to par with other big name telecommunication providers.

    Advice to ManagementAdvice

    Our core cultural belief of accountability is not recognized by 90% of the departments within the organization. If someone messes up your sale on the Service Delivery end of the order, i.e. not being able to to deliver the service at all, installing incorrectly, etc., you lose your commission regardless of fault, and the project coordinator will blame the sales person for the mess up. Managers need to teach their respective teams the meaning of accountability, and retrain on processes so simple fixes can be handled appropriately, before the customer becomes aware of an issue.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. Great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Will learn a lot OJT

    Cons

    Starting to make the atmosphere feel like a call center and killing morality

    Advice to ManagementAdvice

    If employees are productive, it's ok for them to smile and be happy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Uphill Battle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    High potential earnings, Extremely technical product line and great support from various levels of departments. Large market territories and a product set that works well for businesses with multi-locations and looking for customized managed services

    Cons

    Relationships internal and externally are key to being successful. Installation times longer and more painful than competitors. Frequent outages deter new business and hurt current customer relationships. Many legacy systems still needing integration make it hard to have access to quick reliable information.

    Advice to ManagementAdvice

    Expectations from upper level management to view every market with the same quota potential is outrageous. Nazi style sales persuasion doesn't promote office moral and detracts from productivity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Little Rock, AR
    Former Employee - Anonymous Employee in Little Rock, AR

    I worked at Windstream

    Pros

    Great benefits, good span of control

    Cons

    Multiple rounds of layoffs have left employees scared for their future. This has led to a decline in morale and a new CYA-mentality. Employees are scared to take risks, afraid that any small mistake might cause them their job. Raises are almost non-existent. The company continues to reorganize regularly so that consistency is almost impossible.

    Advice to ManagementAdvice

    Stop worrying about measuring company culture and start creating it - lead by example, stop making your employees paranoid and allow them to be creative and take risks, and stop letting talent walk out the door because you don't reward it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Raleigh, NC
    Former Employee - Retail Sales Consultant in Raleigh, NC

    I worked at Windstream full-time (more than a year)

    Pros

    Okay company to work for emphasis on business sales. I worked on the residential side, in what is a dying industry being they are a DSL company. Yes that means phone line. Business sales are growing with this position you have oppurtunities to make small business sales and you make good $$$. Retail not so much.
    Job gets left at the office other than stressing about quotas.

    Cons

    Customer service is a horable thing to deal with in a company that has inferior technology. Constant complaing of slow internet and outages. Management is never on your side during these disputes and will throw you under the bus in order to save themselves. Quota are outrageous about 30% of the time. And pay is based on tiered system comprising all products, so max quota are unreachable.

    Advice to ManagementAdvice

    Take care of your employees.

    Doesn't Recommend
    Negative Outlook
  11. Interesting and challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Twinsburg, OH
    Former Employee - Senior Customer Service Representative in Twinsburg, OH

    I worked at Windstream

    Pros

    Hours and meeting some nice co workers. Our group was very close. We were a family.

    Cons

    Always having to be on our peas and ques. Always being watched from supervisors from any department. Felt like I was in school again. If they liked you they liked you. If not you had better watch out. Management even talked about each other. A lot of backstabbing.

    Advice to ManagementAdvice

    Still trying to figure out why everyone in the late 50s n 60s were all let go but the 2 under 40 were found a position. We seniors were interviewed but no one wanted us. We could only get 6 weeks of unemployment.

    Recommends
    Neutral Outlook
    No opinion of CEO

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