Windstream Reviews

Updated September 15, 2014
Updated September 15, 2014
254 Reviews
2.7
254 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
19 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

60 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Coordinator  in  Mount Laurel, NJ
    Former Employee - Production Coordinator in Mount Laurel, NJ

    I worked at Windstream full-time for more than 5 years

    Pros

    Most of the people are good to work with.

    Cons

    No vertical movement unless you are buddies with management.

    Advice to ManagementAdvice

    Open communication

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    It is decent place to work for .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Greenville, SC
    Current Employee - Analyst in Greenville, SC

    I have been working at Windstream full-time for more than 5 years

    Pros

    work from home, flexible hours are great benefits.
    The new culture initiative is making WINstream fun.

    Cons

    Benefits package is not great. Because of the number of acquisitions there are a number of legacy systems and No training is provided..

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great co workers and supervisors. Upper management unrealistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Baldwin, GA
    Current Employee - Customer Service Agent in Baldwin, GA

    I have been working at Windstream full-time for more than 5 years

    Pros

    Benefits are good as well as paid Holidays and Vacations. Pay structure is good.

    Cons

    Office culture is very stressful with a lot of pressure for achieving quality, low call time and sales.

    Advice to ManagementAdvice

    Try harder to keep seasoned employees in order to reduce churn. Upper management is out of touch with customer service wanting excellent customer service without permitting representatives the time or judgement to do that effectively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Nice placed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Very good benefits, nice pay

    Cons

    Some off the peers you have to work with

    Advice to ManagementAdvice

    NA

  6. 1 person found this helpful  

    I would recommend company to other peers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator  in  Little Rock, AR
    Current Employee - Systems Administrator in Little Rock, AR

    I have been working at Windstream part-time for more than 5 years

    Pros

    Great company to work for, good compensation and flexible working hours

    Cons

    Instability of company as whole, hard to move into other career advancements within the company

    Advice to ManagementAdvice

    Include employees on big changes within the company. Dont let your employees find out the changes within their company from 3rd parties

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Typical Public Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream

    Pros

    Nice people
    Decent pay
    Improving culture
    Appears to want to be better
    Stock options

    Cons

    Management overhead
    Lack of communications
    Lack of transparency
    No real opportunity to advance
    Horrible benefits
    No bonus unless you are Sr Management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    okjob

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transport SPEC I  in  Rochester, NY
    Current Employee - Transport SPEC I in Rochester, NY

    I have been working at Windstream full-time for less than a year

    Pros

    Unlimited overtime, fast paced enviornment

    Cons

    constant change in organization, could use better training

    Advice to ManagementAdvice

    Education of employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineering
    Current Employee - Sales Engineering

    I have been working at Windstream full-time for more than 5 years

    Pros

    Many good people work here. executive leadership seems great but has stopped getting out into the filed very often

    Cons

    very departmentalized, middle management worries mostly about holding onto their jobs and not getting laid off. Company feels like its putting iyself up for sale.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Network Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician
    Current Employee - Network Technician

    I have been working at Windstream full-time for more than 8 years

    Pros

    Pay is decent and comparible to other TELCO's. The local techs make the work enviroment better.

    Cons

    Will not put money back into infastructure. 90 percent of equipment is 10 years outdated

    Advice to ManagementAdvice

    Spend some money or EVERYONE will be without a job

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Decent place to work if your in the right location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time

    Pros

    Communication within the orginazation
    good people
    Room for growth if you are in one of the major locations

    Cons

    Company Culture seems lost. Rolled out new Culture but management did not practice what they preached.
    To many reorgs. Constantly changing the organization, employees can barely get use to one org before the next shift comes along.
    Departments tend to do a lot of finger pointing.

    Recommends
    Neutral Outlook
    No opinion of CEO

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