Windstream
2.6 of 5 219 reviews
www.windstream.com Little Rock, AR 5000+ Employees

Windstream Reviews

Updated Jul 7, 2014
Windstream – “Windstream”

All Employees Current Employees Only

2.6 219 reviews

                             

50% Approve of the CEO

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Heath Davies

(8 ratings)

38% of employees recommend this company to a friend
38 Employee Reviews Back to all reviews
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    Advantage: Windstream

    Sales (Current Employee)

    ProsThe company culture is fantastic. Windstream invests in their employees. There is a program in place for peer recognition that is championed by management. HR is accessible and proactive. Robust set of tools available to help with day-to-day activity. Very smart, very capable engineers ensure customer satisfaction after the sale. As both a carrier and data center company, Windstream Business is uniquely positioned to provide customers with end-to-end solutions, making it an ideal place to sell.

    ConsInternal communication within the organization can be improved. Too many silos of information and management.

    Advice to Senior ManagementConsider creating cross-functional positions that are accountable for driving engagement across company divisions.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    So far so good

    Draftsperson (Current Employee)
    Little Rock, AR

    ProsThe supervisor directly over me is very good at what he does. I get paid good and have good benefits.

    ConsWanted to downsize for expense purposes yet CEO get's paid way too much. They have trip incentives for people in sales departments but don't offer anything of the kind for people in operations. My desk chair is a broke down left over from too many years of use and I have no idea if they plan on giving us new chairs; the chair makes my back pain worse.

    Advice to Senior ManagementGet new chairs!!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Enlightening

    Translations Specialist (Current Employee)
    Orlando, FL

    ProsSteady Work; Friendly work environment; Smaller work groups with attention to detail and project accountability.

    ConsLower than average industry payscale

    Advice to Senior Managementtraining

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good company but not for the faint of heart

    Customer Care Specialist (Current Employee)
    Charlotte, NC

    ProsOverall I think the positives outweigh the negatives with this company because I have noticed that I have had nothing but a positive experience. Yet I know that others feel differently. If you like to be screamed at by customers, like to be monitored by coach monitors, and are a problem solver then this company is the place for you. There are reviews that state about the big brother scenario, but I sort of like that. It keeps us on our toes and makes sure that we are giving a positive customer experience. This is why a lot of people do not last is the consistent fear of being let go. You get grades on your quality score and if you score a seventy and above you are okay but below that is not a good score. My dear people, if you get one bad score it is not the end of the world but if it remains a continuous thing then expect a new job search. It allows you to strive for perfection, and those who are consistent are rewarded.
    They also have peaks challenges and for every challenge you complete you get a flag and a hundred dollars. The flags are fun to get, but to do them it takes a lot of overtime and your ability to come early or to stay late. These include presentations and papers. The more you get the more notoriety that you receive from upper management. Peaks plus great quality equal respect by upper management. You get what you put in and both of these things will give you job security. The commission structure has changed and it is now easier to ascertain it. Also, you can keep your job because people continuously leave and the fact they are always hiring. I love my team and overall I have had a great experience.

    ConsPeople state that attendance is difficult, but it is fair. If you have kids and a family who consistently need you then you will have trouble keeping a job. If you are married the same attendance is given to you than those who are not. You get eight days during the year and after that you are let go. I have seen that and most of the time that is why people are let go. Longevity does not matter, you must come in on time. I am single and don't have kids so it is okay with me. I like the fairness.There are other reasons to get fired and quality is the second. If you get three zeros then bye. The zeros are if you do not verify the account. I have been there for seven months and have never gotten a zero. They are very hard to get. The same rule applies to new people. They used to have the ninety day rule but that has changed. Some managers are more lenient than others. My friend got fired for four zeros for non verification. Her manager was overly nice about that. She gave her an opportunity and she failed. She looked at the rest of the people in our new hire training class and then made her decision. There is a problem with security and with that being said if you do your job you will not get fired. They always hire and their philosophy is that for every senior person that gets fired then three more will be hired. The empty desks always baffle me because I truly like this place. They have a training class every two months. Also, out of the nineteen people in my class only six are left. Four people recently will leave upon the completion of this weekend. That means two will remain; a friend and myself. We like our managers and our position.

    Advice to Senior ManagementNa

    Yes, I would recommend this company to a friend

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    3 people found this helpful  

    Windstream

    Anonymous Employee (Former Employee)

    Pros"Enjoyed the experience and working with/for many talented people during my 31+ years".

    ConsWould have preferred being offered another opportunity within the company instead of my position, along with 400 others, being eliminated.

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    1 person found this helpful  

    People were nice and some people were helpful.

    Account Executive (Former Employee)
    Tampa, FL

    ProsIt has a pretty good salary and commission structure. They also give you a car allowance.

    ConsIt requires a lot of marketing and you need to be interested in IT.

    Yes, I would recommend this company to a friend

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    Great company moving in the right direction; diamond in the rough

    Account Executive (Current Employee)
    Saint Louis, MO

    ProsGood benefits, great commissions, love the team, flexible environment. The executive leadership changes, process improvements, and much more should show positive impact in the future

    ConsLack of marketing until recent, not many people know about Windstream, couple of rough years gave a bad taste to some

    Advice to Senior ManagementKeep developing marketing strategies to get our name out there.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great Company To Work For

    Network Analyst II (Current Employee)

    ProsTeamwork based company with a focus on Customers and their employee's.

    ConsHours worked in specific departments

    Advice to Senior ManagementFocus on the employees that are actually doing their work and producing quality work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company, high-stress position

    Specialist I: Enterprise Data/Voice Technician (Former Employee)
    Charlotte, NC

    ProsExcellent team dynamic, everyone is willing to help everyone else; a solid two months of training before getting thrown into the fray, management is helpful and willing to listen and try to make improvements when needed.

    ConsThe NOC position is very high-stress; lots of pressure comes from having an impossibly heavy workload of trouble tickets that keeps getting piled on while you are trying to troubleshoot the ones you already have.

    Advice to Senior ManagementWork on streamlining the system to improve the average workload for each employee to reduce stress and improve productivity and morale.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good work environment

    Business Intelligence Software Developer (Former Employee)
    Victor, NY

    ProsWell built teams, good technical knowledge

    ConsNone as of now. Keep up the good work

    Advice to Senior ManagementKeep up the good work!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Windstream reviews and ratings — including employee satisfaction and approval rating for Windstream CEO Heath Davies . All 38 reviews posted anonymously by Windstream employees.