Windstream Reviews

Updated September 16, 2014
Updated September 16, 2014
250 Reviews
2.7
250 Reviews
Rating Trends

Recommend to a friend
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Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
17 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

45 Employee Reviews Back to all reviews

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  1.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Windstream

    Pros

    Talented team members. Positive atmosphere.

    Cons

    Career growth internally is minimal.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Twinsburg, OH
    Former Employee - Senior Analyst in Twinsburg, OH

    I worked at Windstream full-time for more than 10 years

    Pros

    The office space provided was acceptable in size and the company provided adequate computer equipment to perform our work successfully. The company is trying to change the culture by getting remote work sites more involved and having events for those employees.

    Cons

    Training was very limited due to tight budgets. Some offices received better training than others. Also, layoffs seemed to occur twice a year which did not give employees a sense of safety.

    Advice to ManagementAdvice

    Need to hire more workers instead of managers, VPs, Directors

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Positive Feedback

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service  in  Charlotte, NC
    Former Employee - Bilingual Customer Service in Charlotte, NC

    I worked at Windstream full-time for less than a year

    Pros

    The training was good. Salary is great and the opportunities for growth are endless.

    Cons

    Training is too fast, you either get it or your out and the systems are ancient.

    Advice to ManagementAdvice

    If the class is interrupted by others joking around it is unfair that others have to suffer the consequences. For instance no repeating what was jut explained due to the interruptions.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great atmosphere, lots of opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Advocacy Representative  in  Maitland, FL
    Current Employee - Business Advocacy Representative in Maitland, FL

    I have been working at Windstream full-time for more than a year

    Pros

    Management and executive management are always looking for opportunities to make Windstream a better place to work through process improvement and employee moral. There are many opportunities to advance and it's encouraged. Love working here!

    Cons

    The salaries can be more competitive and the benefit packages are a little pricey.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Windstream is operating in a turbulent environment, ignore how this will affect your job at your own peril

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fiber Splicer Tech II  in  Evansville, IN
    Former Employee - Fiber Splicer Tech II in Evansville, IN

    I worked at Windstream full-time for more than 3 years

    Pros

    This is a large corporation, and so to some degree jobs hold a level of structure and stability that are attractive. The managers are largely seasoned telecommunications professionals with years in the industry.

    Cons

    Corporate policies are shifting gradually but constantly, as the organization seeks to integrate newly acquired companies and stay positioned to correctly in an intensely competitive marketplace. If you were employed at one of the old legacy telephone companies which was acquired, now is a good time to take some additional classes to sharpen your skillsets, and dust off your resume'. Qualified, motivated contributors are valued, but upward mobility and lateral mobility are limited, and whole operating arms can be and have been lopped off as redundant with little notice.

    Advice to ManagementAdvice

    In rounds of layoffs I saw extremely valuable resources let go, with decades of knowledge and skills. Windstream could capitalize on this better with an inventory of the human assets within the company, and encourage cross-pollination of employee experience by encouraging more lateral movement between the disparate acquisitions.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist I: Enterprise Data/Voice Technician  in  Harrison, AR
    Former Employee - Specialist I: Enterprise Data/Voice Technician in Harrison, AR

    I worked at Windstream for more than 10 years

    Pros

    room to grow/ good relations with co-workers

    Cons

    life /work balance non exisitant. hard to get off work when needed for emergency or sickness

    Advice to ManagementAdvice

    listen to your group more/ allow for more trust. Your group you are leading . don't trust you. .

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Advantage: Windstream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Windstream full-time for more than a year

    Pros

    The company culture is fantastic. Windstream invests in their employees. There is a program in place for peer recognition that is championed by management. HR is accessible and proactive. Robust set of tools available to help with day-to-day activity. Very smart, very capable engineers ensure customer satisfaction after the sale. As both a carrier and data center company, Windstream Business is uniquely positioned to provide customers with end-to-end solutions, making it an ideal place to sell.

    Cons

    Internal communication within the organization can be improved. Too many silos of information and management.

    Advice to ManagementAdvice

    Consider creating cross-functional positions that are accountable for driving engagement across company divisions.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    So far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Draftsperson  in  Little Rock, AR
    Current Employee - Draftsperson in Little Rock, AR

    I have been working at Windstream full-time for more than a year

    Pros

    The supervisor directly over me is very good at what he does. I get paid good and have good benefits.

    Cons

    Wanted to downsize for expense purposes yet CEO get's paid way too much. They have trip incentives for people in sales departments but don't offer anything of the kind for people in operations. My desk chair is a broke down left over from too many years of use and I have no idea if they plan on giving us new chairs; the chair makes my back pain worse.

    Advice to ManagementAdvice

    Get new chairs!!!

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Enlightening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Translations Specialist  in  Orlando, FL
    Current Employee - Translations Specialist in Orlando, FL

    I have been working at Windstream full-time for more than 3 years

    Pros

    Steady Work; Friendly work environment; Smaller work groups with attention to detail and project accountability.

    Cons

    Lower than average industry payscale

    Advice to ManagementAdvice

    training

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good company but not for the faint of heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Charlotte, NC
    Current Employee - Customer Care Specialist in Charlotte, NC

    I have been working at Windstream full-time for less than a year

    Pros

    Overall I think the positives outweigh the negatives with this company because I have noticed that I have had nothing but a positive experience. Yet I know that others feel differently. If you like to be screamed at by customers, like to be monitored by coach monitors, and are a problem solver then this company is the place for you. There are reviews that state about the big brother scenario, but I sort of like that. It keeps us on our toes and makes sure that we are giving a positive customer experience. This is why a lot of people do not last is the consistent fear of being let go. You get grades on your quality score and if you score a seventy and above you are okay but below that is not a good score. My dear people, if you get one bad score it is not the end of the world but if it remains a continuous thing then expect a new job search. It allows you to strive for perfection, and those who are consistent are rewarded.
    They also have peaks challenges and for every challenge you complete you get a flag and a hundred dollars. The flags are fun to get, but to do them it takes a lot of overtime and your ability to come early or to stay late. These include presentations and papers. The more you get the more notoriety that you receive from upper management. Peaks plus great quality equal respect by upper management. You get what you put in and both of these things will give you job security. The commission structure has changed and it is now easier to ascertain it. Also, you can keep your job because people continuously leave and the fact they are always hiring. I love my team and overall I have had a great experience.

    Cons

    People state that attendance is difficult, but it is fair. If you have kids and a family who consistently need you then you will have trouble keeping a job. If you are married the same attendance is given to you than those who are not. You get eight days during the year and after that you are let go. I have seen that and most of the time that is why people are let go. Longevity does not matter, you must come in on time. I am single and don't have kids so it is okay with me. I like the fairness.There are other reasons to get fired and quality is the second. If you get three zeros then bye. The zeros are if you do not verify the account. I have been there for seven months and have never gotten a zero. They are very hard to get. The same rule applies to new people. They used to have the ninety day rule but that has changed. Some managers are more lenient than others. My friend got fired for four zeros for non verification. Her manager was overly nice about that. She gave her an opportunity and she failed. She looked at the rest of the people in our new hire training class and then made her decision. There is a problem with security and with that being said if you do your job you will not get fired. They always hire and their philosophy is that for every senior person that gets fired then three more will be hired. The empty desks always baffle me because I truly like this place. They have a training class every two months. Also, out of the nineteen people in my class only six are left. Four people recently will leave upon the completion of this weekend. That means two will remain; a friend and myself. We like our managers and our position.

    Advice to ManagementAdvice

    Na

    Recommends
    Neutral Outlook
    Approves of CEO

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