Windstream

  www.windstream.com
  www.windstream.com

Windstream Reviews

Updated November 23, 2014
Updated November 23, 2014
287 Reviews
2.7
287 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
39 Ratings

Review Highlights

Pros
  • Pay is decent if you can sell something (in 13 reviews)

  • Good pay (for sales people who can make quota) and great benefits (in 16 reviews)


Cons
  • Horrible training, provisioning, customer service and the systems are a nightmare (in 15 reviews)

  • No communication from Upper Management to CEO, CFO (in 15 reviews)

More Highlights

68 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Company is unstable. Not providing good service or customer service currently.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales in Charlotte, NC
    Current Employee - Small Business Sales in Charlotte, NC

    I have been working at Windstream full-time (more than 3 years)

    Pros

    I really cannot think of any pros. The Company used to be a good Company to work for 2-3 years ago, but that is not the case anymore.

    Cons

    Sales goals are ridiculous. You have people slamming customers and the Company, therefore making it more difficult for everyone else. The systems are horrible. For a communications company, the internal communication is terrible. Our rates and services we offer are not competitive. Stress level is through the roof, nobody is happy in all different departments. They also claim they promote from within, but are quick to hire externally.

    Advice to ManagementAdvice

    Hold your managers accountable for each individual that reports to them. Upper management needs to reevaluate their Directors and Managers, their knowledge base and their efficiency at improving the Company as a whole not just temporarily "fixing" the issues. Changes need to be made asap, or this Company is not going to make it.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Micromanaged to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Windstream full-time (less than an year)

    Pros

    Ok base pay and typical corporate benefits

    Cons

    Micromanaged to death by management at local and corporate level. Suffocating.
    Product offering is outdated
    High turnover
    Pressure - conversations of not meeting goals is beating a dead horse

    Advice to ManagementAdvice

    Focus on sales strategy rather than wording in Outlook Appointments in calendars

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not what i expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive I in Houston, TX
    Current Employee - Account Executive I in Houston, TX

    I have been working at Windstream full-time (less than an year)

    Pros

    Ability to sell a lot of products and services. There is something for every client you meet

    Cons

    Micro management like i have never seen it before. A seasoned professional will not like it.

    Advice to ManagementAdvice

    Lay off and allow people to be professional adults and trust them to do well.

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Lame company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technologist
    Current Employee - Technologist

    I have been working at Windstream full-time (more than 3 years)

    Pros

    Good place to be in upper management, bad place otherwise. Growth through acquisition, so constantly buying smaller "mom and pop" telecom companies in rural areas.

    Cons

    Limited investment in technology (ironically), and few raises.

    Known as the poorest-service provider in our area. Difficult to do business with. Don't understand the non-telecom companies they own and "run". Demotivating environment.

    Advice to ManagementAdvice

    Telecoms in general are not great places to work, and the only competitive advantage is to be the one the customers hate the least. Keep milking the customer base.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Im far from impressed here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Matthews, NC
    Current Employee - Sales Representative in Matthews, NC

    I have been working at Windstream full-time (more than an year)

    Pros

    Relaxed environment and nothing else

    Cons

    Lower than low commission structure, high turnover, outdated systems. Im not one to complain about a job but this has been the worst experience ever and im a top performer. You only get your poor hourly pay if you are only one product off from goal.

    Advice to ManagementAdvice

    You are a fortune 500 company, learn to pay your employees fairly!!

    Doesn't Recommend
    Negative Outlook
  7.  

    Terrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales in Lexington-Fayette, KY
    Current Employee - Small Business Sales in Lexington-Fayette, KY

    I have been working at Windstream full-time (less than an year)

    Pros

    Freedom of work schedule! Not much more!

    Cons

    Consistent problems with installs! Back end work is out of control. Selling the product should be your hardest part at most companies but here that is the easy part... still not that easy though!!

    Advice to ManagementAdvice

    Listen to your reps complaints. Actually train your employees instead of throwing them in the field!!

    Doesn't Recommend
    Negative Outlook
  8.  

    Deep disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assignment in Dalton, GA
    Former Employee - Assignment in Dalton, GA

    I worked at Windstream full-time (more than 10 years)

    Pros

    Decent pay and health benefits. Fellow employees . Equipment upgrades that helped our work, 2 monitors, somewhat upgraded systems.

    Cons

    Lack of true communication, misinformation to employees, wireline is like the country cousin in the company, the step child, the Cinderella .We as a company took stimulus money and turned around and outsourced jobs/departments to India.
    Not well received by many local managers, Customer Service Technicians, Those in departments that were having to process the orders done by the outsourced folks, the order errors tripled, it was horrific to take the calls and listen to the folks trying to decipher the orders and what they were suppose to do, lack of communication and adequate training by Windstream due to a real lack of understanding of the culture of learning and thought process .
    Show some respect and gratitude to the employees, I witnessed employees leaving due to our department being closed with 20, 30, 40 years of service and not a manager in sight to say , "thank you, we appreciate your years of service " nothing..even though there was management in the building...they walked out alone with no sense of appreciation for a job well done. Seems the corporate culture has forgotten that being grateful and thankful and being courteous is not a sign of weakness , but rather a demonstration of strength and humility.

    Advice to ManagementAdvice

    Be attentive to the advice from the "trenches" , that is where the actual fleshing out of the jobs is done, and often theory is just that and not practical in every day use. Committees and statistics and number do not always tell the true story.

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    Outsourcing like crazy. No faith in long term employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Richmond, VA
    Former Employee - Sales Specialist in Richmond, VA

    I worked at Windstream full-time (more than 3 years)

    Pros

    Pay is more than minimum wage. Depends on which state you live in and which company they took over. Offers health benefits, dental, vision.

    Cons

    The CEO's adgenda is all over the place. No job security. Benefits cost an arm and a leg. No upward movement. This company's profit comes from buying out small companies and then laying the employees off. They successfully discriminate on race, gender and class. No good for LGBT people

    Advice to ManagementAdvice

    Couldn't help them if I wanted to. Management is ever-changing. Lead by example.

    Doesn't Recommend
    Neutral Outlook
  10.  

    The stress and instability just aren't worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Cleveland, OH
    Current Employee - Senior Account Manager in Cleveland, OH

    I have been working at Windstream full-time (more than 5 years)

    Pros

    Co-workers are nice and just as miserable as myself. We have a close bond because of the sad, ridiculous things we all go through here.

    Cons

    Unobtainable quota. Trickle down micro-management (from Senior level). A constant decrease in commissionable products / services. A constant increase in workload because of job / budget cuts. A constant decrease in ancillary reimbursements (no more cell phones, gas reimbursement now maxed at certain amount, company travel / expenses now must be pre-approved and rarely are, etc). Back office support now non-existent (eliminated office / sales coordinators & secretaries). The list goes on and on. As a very succsesful sales professional, this is by far the hardest company I've ever worked for to be successful.

    Advice to ManagementAdvice

    Senior management / C Level: Please cut the dividend. It's very obvious to everyone on the ground level that we're paying the price to maintain our dividend. Cutting our commissions, eliminating bonuses, support jobs and sales tools only drives away good sales talent. We all know that management is cutting corners everywhere they can to maintain free cash flow but at some point we need to realize that it's hurting the company from an operational standpoint. Our customer service is now horrible, our good sales people have left for more lucrative opportunities, our local sales management are now nothing more than sacrifical lambs because of unrealistic quotas. It's time to save face, cut the dividend to free up cash flow and reinvest it in our people and network. Stop putting everyone through hell just to pay a buck every year on the stock. Start making working here fun again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    On Edge All of the time; lack of job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    Good pay. Nice commute. No other pros.

    Cons

    Lay offs every other day.

    Advice to ManagementAdvice

    Be honest with those you hire and let them know that they may be laid off within a year.

Work at Windstream? Share Your Experiences

Windstream

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.