Windstream

  www.windstream.com
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Windstream Reviews

Updated August 4, 2014
Updated August 4, 2014
233 Reviews

2.7
233 Reviews
Rating Trends

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Approve of CEO
Windstream President & CEO Jeffery R Gardner
Jeffery R Gardner
8 Ratings

Review Highlights

Pros
  • Good pay (for sales people who can make quota) and great benefits (in 12 reviews)

  • Decent pay, company vehicle, great coworkers (in 11 reviews)


Cons
  • Expected to sell to angry customers who are reporting customer service issues (in 12 reviews)

  • Then one day, Upper Management changed, and that was all she wrote (in 12 reviews)

More Highlights

57 Employee Reviews Back to all reviews

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  1.  

    This Company is a Joke!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Manager  in  Hiawatha, IA
    Former Employee - Business Account Manager in Hiawatha, IA

    Pros

    As a business account manager the bonus pay was awesome!

    Cons

    This company totally lacks any empathy or compassion for its employees, the department I worked for eliminated and they told us exactly 12 days before Christmas that we would be without a job. There where no heads up or no warning signs. Some people had already put in over 10 years with the company, but still was terminated. Then the company advised to apply for open positions within the company....really? Why eliminate a whole department then advise those jobless employees to apply for other open positions. If the whole department was being dismantled why not place those employees in the open positions that they are most qualified for instead of forcing them to apply and compete with outside competitors.

    Advice to ManagementAdvice

    Go back to training because you all are terrible at it.....even the director!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Change and stuck in the Early 2000's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive III  in  New Orleans, LA
    Current Employee - Account Executive III in New Orleans, LA

    Pros

    Salary and Manager is never around

    Cons

    No help, no training. They want small sales and doesn't understand the CLEC Business. They purchased Paetec and are so far over their heads thats its sad.

    Advice to ManagementAdvice

    Promote based on success not on the good ole boy network out of Arkansas

    Doesn't Recommend
    Negative Outlook
  3.  

    Stressful and draining job

    Former Employee - Customer Service Representative  in  Cornelia, GA
    Former Employee - Customer Service Representative in Cornelia, GA

    Pros

    Opportunity to make extra money when you make commission and the chance to work with and create some good friendships with co workers. Windstream offers campaigns at work to win things like tvs and internet tablets and money....but money and things cant replace your sanity.

    Cons

    Sales expectations makes job high stress. All calls are monitored by a group of other employees and pretty much every word out of your mouth is dictated. You are expected to say everything a certain way or you get a low score. Its like being in prison. You cant be who you want to be or say anything you want to say without getting in truoble for not doing it right. Also schedules change constantly...you may work an early shift for months then work the closing shift for months and you never know when it will change. No way to have a life or family life when you never know what your shift will be and as soon as you get accustomed to one shift and your family life settles into it they will change it on you.

    Advice to ManagementAdvice

    Stop requiring reps to sell services and products customers don't really need to just look like you are meeting a quota. Upgrade equipment in your service areas to accomodate customers who need better and faster internet. Work with your employees and have more compassion for them...they have families at home and circumstances going on that needs consideration sometimes. Lack of communication in many areas and alot of contradicting going on between the mgt, supervisors and reps. They tell you to talk to the customers and find out what they really need as far as services and products but then tell you how many minutes you can be on each call. Alot needs to change or the one that will always remain the same at Windstream in the turnover rate..which is outrageous.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    What they want you to do and what they tell you to do are not the same.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Representative  in  Cornelia, GA
    Former Employee - Sales and Service Representative in Cornelia, GA

    Pros

    I loved my co-workers when we were able to have meetings.
    I liked the Management directly above me, they are willing to help you where they can.
    The Pay was decent and I received excellent initial training.

    Cons

    There is a break in communication between the lower management and corporate leadership. The higher ups seem to have no idea what it is really like interacting with the customers but they make the rules and goals for call time etc. As a Customer service representative the main focus of the job is not to take care of the customer but to sell the customer additional products that they may or may not need, especially additional Phone land lines and "bundle adders" (e.g. virus protection etc). The sales goals are very high and the pressure is extreme. Making the job more difficult is the fact that equipment is not upgraded like it should be for a company that brands itself as high tech and there are constant supply chain issues for repairs and upgrades. If a customer is calling in to complain that their broadband service isn't working, it is difficult to convince them to buy additional products from you. Additionally for several months there was mandatory overtime every day of the week and it was next to impossible to get scheduled time off.

    Advice to ManagementAdvice

    Upper Management seems to think that the big problems in the marketplace are branding issues. Unfortunately, available technologies have surpassed what Windstream is able to provide even in an ideal situation, which is rarely the case. As a case in point, The company spent Millions in marketing on their Merge Campaign which was designed to compete in the marketplace with products like Comcast's xfinity and AT&T's Uverse. There was no new product, it was still ADSL2+ that had just been re-branded to add a Roku device. However, the campaign was abandoned less than 9 months later when numerous issues, including a lack of training for the sales team, and extreme confusion on the part of the customer base arose. There was no planning or follow through on a flimsy premise at best.

    In short, my advice is 1) spend more money on fixing the system in place because good word of mouth is be best advertising you can buy. 2) Split your Sales team and Customer service teams up. No one wants to call in to report an issue with a bill discrepancy and have someone try and sell them something 3)please abandon the idea that all of your customers want Land Lines and stop forcing it on them. Most of your customers only want DSL anymore and even your prices for that are really high.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Engineer II  in  Little Rock, AR
    Former Employee - Data Engineer II in Little Rock, AR

    Pros

    Good paid time off program

    Cons

    Good old boy management, lack of direction, poorly skilled/qualified management

    Advice to ManagementAdvice

    Create a flatter organization, treat your employees better. Manage without scare tactics

    Doesn't Recommend
    Positive Outlook
  7. 1 person found this helpful  

    The absolute most miserable job I had ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Account Executive  in  Kansas City, MO
    Former Employee - Account Executive in Kansas City, MO

    Pros

    Training is excellent. Pay is good.

    Cons

    Micromanaging. High end telemarketing - never worked in a sales environment like this before. Mgmt did not care if co-workers stole accounts you were working on. Extreme backstabbing

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    A Company That Forces You to be a Number, Not a Name

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  San Diego, CA
    Current Employee - Senior Account Executive in San Diego, CA

    Pros

    The people can be pretty awesome to work with, as long as you are staying inside your own environment, sales with sales, ops with ops, etc.

    Cons

    This is a company that has reduced its employees to a number. They have eliminated the PAETEC customer service and replaced it with a take the money and run mentality. Even worse, is they now having network people running the equipment side of the house and it shows nothing but ineptness. Windstream has fired most of the PAETEC operational talent and replaced it with people who have zero business to business experience. They refuse to invest here in the West on infrastructure or additional capacity, therefore Windstream pricing is outrageous compared with the big 3 carriers. For a Fortune 1000 firm, the benefits are the worse I have ever seen. The Agent community continues to ruin this organization as well as they can stomp all over direct sales territory without repercussion.

    Advice to ManagementAdvice

    Stop treating your employees like rookie sales people. Stop monitoring your employees daily workflow by call counting their telephone calls. Stop forcing your senior account execs to performing telemarketing tasks on a regular basis. It is all about quality and not quantity. There are too many layers to management and all the managers are afraid of making any moves to improve operations. Get back to basic customer service and customer retention techniques.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Wish they could get their shiz together, but its not looking good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NA III  in  Greenville, SC
    Current Employee - NA III in Greenville, SC

    Pros

    paycheck, all that keeps me here.
    Nationwide so easy to transfer offices, not sure how long thats gonna last.

    Cons

    Knew when i was giving an employee # it was all down hill from there and I was right.
    No room for advancement unless you know someone.
    Upper managment is lost, lower managment is scared to make changes if they still have their jobs after the last round of layoffs.
    Pro-active network managment is unheard of, wait till its down then fix it is the new norm, network is falling to pieces.

    Advice to ManagementAdvice

    Pull up, pull up were gonna crash and burn!! LISTEN to your employees, they know what is going on and how best to fix it even if it dosent fit your busness model, and trying to run a dept at half staff isnt going to make anything better, spend some of that $ we are making ya.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Not a good place for an engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Engineer  in  Rochester, NY
    Current Employee - Market Engineer in Rochester, NY

    Pros

    none. Everyone in my department is looking for work elsewhere.

    Cons

    Since Windstream acquired my company, they have put me in a position that has nothing to do with my background and training (Network Engineer). They have me doing budgeting and finance work, but refuse to give me the proper training (or any training) to do my new job, They are only concerned with immediate profits and dividends, they are not concerned with having a stable network and happy customers.

    Advice to ManagementAdvice

    Listen to your technical engineers. When they are all dissatisfied, your business is not sustainable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    The company I worked for prior to Windstream purchase was wonderful, Windstream definitely not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Engineering Specialist Provisioning II  in  Evansville, IN
    Former Employee - Engineering Specialist Provisioning II in Evansville, IN

    Pros

    Tuition reimbursement
    Laptops
    Great people to work with locally.
    Local management led by example
    Locally great flow of information when available from corporate
    Growing too rapidly leading to integration problems and employee morale issues.

    Cons

    Health benefits including, medical, vision, and dental were fairly priced.
    A publicly traded company so you can own a piece of it.
    Many different job openings in different locations throughout the US.

    Advice to ManagementAdvice

    Slow down. The rate at which you're acquiring companies lends itself to growing issues which can include lower employee morale.
    Try to save employees because they are a wealth of information instead of trying to centralize everything. If someone is already doing a job and has been successful then consider leaving them in the position or ask for their help in making the company better. The purchased companies feel like failures.

    Doesn't Recommend
    Disapproves of CEO

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