Windstream

www.windstream.com
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  1. 3 people found this helpful  

    Completely CHAOTIC!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    None, except there are some good, some excellent focused front line employees who work hard everyday, but will never be rewarded for it.

    Cons

    Some good to excellent first line managers, but Staff Managers, Directors, and VP's are simple bullies.

    Advice to ManagementAdvice

    Hurry up and get a clue, or all of the good folks will be gone.

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful  

    I have to wonder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assignment in Dalton, GA
    Former Employee - Assignment in Dalton, GA

    I worked at Windstream full-time (more than 10 years)

    Pros

    I have none now.

    Cons

    Today we heard of our fellow Sagadites part of Dalton Windstream being told they are being replaced, Yes another department who's jobs have been outsourced to India. Last year it was Assignment in Dalton Georgia and now this year Service Activation and our Facility Programers in Cornelia and 100's of others across the company . I just hope they treat this dismissal with more respect and gratitude for the service and years they gave to make this company what it is. .you all seem to forget it was LANDLINE that gave this company it's start and made it possible not Mr Jeff Gardner and his cronies. Yes Generals get the praise , but if there soldiers didn't actually do the work..they would have JACK ALL. So to my fellow soon to be ex employee I am sorry to hear of your dismissal. SO what is next for our Green Truck company, ,btw hows that stimulus money working for you Windstream? Spent it on everything it was meant to be spent on ? And to the fake reviews on here to pump up the idea that is heaven on earth.. Those of us that really worked for the company know the truth.
    OUTSOURCED . . ..we the American Tax Payer have paid MILLIONS to Windstream. . and they decided that AMERICANS aren't fit to do the jobs cause they can send it elsewhere to a proverbial telephonic sweat shop. .

    Advice to ManagementAdvice

    I wouldn't waste my words or thoughts.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Don't work here unless you can play office politics very very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention in Maitland, FL
    Former Employee - Retention in Maitland, FL

    I worked at Windstream full-time (more than a year)

    Pros

    The pay was kind of good. The commissions and bonuses were okay too.

    Cons

    The company is very unorganized, office politics are huge, never complain of HR issues or they will find a way to get you out the door(and that includes fabricating things!). Be prepared to ask questions every day because there is no knowledge base to research policy and procedure. Your research will consist of placing your customer on hold for several minutes while you ask someone who's been there for several years what to do and that includes using the ordering systems. The service they provide is hit or miss in most cases, but some areas do get very good service.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Upper management clueless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time (more than 10 years)

    Pros

    Good people employed in the field.

    Cons

    Morale so low because the entire workforce does not know when they will be sent home.

    Advice to ManagementAdvice

    Well, I think the board of directors should take a look at management and try to replace before this ship completely sinks.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    Disappointing..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX

    I worked at Windstream full-time (less than a year)

    Pros

    It's great if you enjoy being a robot who is told what to do, how to do it, when you'll do it and how you'll say it. They make every sales rep look and sound the same- no personality and very amateur.

    Cons

    A lot of issues that go back to previous acquisitions. Internal systems are not integrated so there's a lack of visibility into customer orders and leads to many errors and bad turn ups. Sales has to manage 2 separate CRM tools and fill out weekly activity and funnel reports. Some managers cover markets across multiple companies (windstream and paetec) but they don't understand the business hurdles and impact the systems and processes cause. Daily 8am team meetings and management is more worried about being able to see appointments in outlook rather than results. Treated as a number, controlled by fear, departments compete for sales, and be careful not to challenge management or bring up issues because you'll be pushed out the door.

    Advice to ManagementAdvice

    Do a full review of your leadership teams from market director level on up. VP's should focus on sales and revenue rather than appointment counts, color coding and wording of outlook invites. VP's that want to micromanage are probably better fit as managers rather than leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    A disorganized mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Windstream full-time (less than a year)

    Pros

    Can't really think of any.

    Cons

    The company has managed to grow rapidly through acquisitions and has not taken the time to fully integrate everything and make sure that it actually works.

    Advice to ManagementAdvice

    Slow down and do things right.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Company is unstable. Not providing good service or customer service currently.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales in Charlotte, NC
    Current Employee - Small Business Sales in Charlotte, NC

    I have been working at Windstream full-time (more than 3 years)

    Pros

    I really cannot think of any pros. The Company used to be a good Company to work for 2-3 years ago, but that is not the case anymore.

    Cons

    Sales goals are ridiculous. You have people slamming customers and the Company, therefore making it more difficult for everyone else. The systems are horrible. For a communications company, the internal communication is terrible. Our rates and services we offer are not competitive. Stress level is through the roof, nobody is happy in all different departments. They also claim they promote from within, but are quick to hire externally.

    Advice to ManagementAdvice

    Hold your managers accountable for each individual that reports to them. Upper management needs to reevaluate their Directors and Managers, their knowledge base and their efficiency at improving the Company as a whole not just temporarily "fixing" the issues. Changes need to be made asap, or this Company is not going to make it.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Micromanaged to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Windstream full-time (less than a year)

    Pros

    Ok base pay and typical corporate benefits

    Cons

    Micromanaged to death by management at local and corporate level. Suffocating.
    Product offering is outdated
    High turnover
    Pressure - conversations of not meeting goals is beating a dead horse

    Advice to ManagementAdvice

    Focus on sales strategy rather than wording in Outlook Appointments in calendars

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not what i expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive I in Houston, TX
    Current Employee - Account Executive I in Houston, TX

    I have been working at Windstream full-time (less than a year)

    Pros

    Ability to sell a lot of products and services. There is something for every client you meet

    Cons

    Micro management like i have never seen it before. A seasoned professional will not like it.

    Advice to ManagementAdvice

    Lay off and allow people to be professional adults and trust them to do well.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Lame company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technologist
    Current Employee - Technologist

    I have been working at Windstream full-time (more than 3 years)

    Pros

    Good place to be in upper management, bad place otherwise. Growth through acquisition, so constantly buying smaller "mom and pop" telecom companies in rural areas.

    Cons

    Limited investment in technology (ironically), and few raises.

    Known as the poorest-service provider in our area. Difficult to do business with. Don't understand the non-telecom companies they own and "run". Demotivating environment.

    Advice to ManagementAdvice

    Telecoms in general are not great places to work, and the only competitive advantage is to be the one the customers hate the least. Keep milking the customer base.

    Doesn't Recommend
    Neutral Outlook

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