Windstream Reviews

Updated April 14, 2015
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79 Employee Reviews

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  1. Helpful (1)

    Confused Giant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director Federal Accounts in Herndon, VA
    Current Employee - Senior Director Federal Accounts in Herndon, VA

    I have been working at Windstream full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The company as a whole is trying to improve culture. In rural areas they bring low prices that are competitive.

    Cons

    There leadership within the federal area is TERRIBLE. There product is old an outdated. They are a combination of 6 large companies, with multiple account and ordering systems. Breaks and down service is constant, and time consuming dealing with irate customers.

    Advice to Management

    C-level needs to spend more time addressing bad management.

  2. Helpful (2)

    A place to learn how not to run a telcom

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Business Sales Representative in Walnut, CA
    Current Employee - Business Sales Representative in Walnut, CA

    I have been working at Windstream full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free parking, near good dining options, and there are some colorful characters that make life interesting.

    Cons

    Implementation is pretty much up to the sales person to manage. There is zero accountability from service delivery to keep the order process moving. Local management is an HR nightmare. There are no referencable local customers. Not much in the way of local network assets and turnover is legendary.

    Advice to Management

    In the tech capital of the planet you cannot install a 100 meg circuit without putting a customer through hell on earth...why not hire some people to help with install?

  3. Helpful (3)

    Do not work for WS unless you're okay with getting burned as much as the customer does

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Working in the office, we had a lot of great times together. The atmosphere was like one huge giant family. We'd have our moments of bickering amongst each other, moments of laughter and goofing off, and moments where we come together to help each other when needed.

    Cons

    You are literally a number at Windstream. Your computer and multiple system logins started with an "E" and then had a bunch of numbers (e1234567 for example) and that was your identity within the corporation. Speaking with internal departments, such as loyalty, planners and assignments, and even Tier1 and BTAC was a nightmare as they often refused to do their job and help you out, and would even go as far as contacting your supervisor to tell them "you were rude and disrespectful to them." Agents with in RIS (inside sales) and some Care representatives would manipulate the customer or tell them one thing, when that wasn't the case and the customer didn't get what was promised.

    Advice to Management

    Take the money that you greedy people so high up keep and invest it in the customers so they can actually use the service that you provide them, and then in turn, continue to use the money you make from satisfied customers to constantly upgrade and provide better products and services.

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  5. Helpful (2)

    Don't even bother applying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Network Analyst in Little Rock, AR
    Current Employee - Associate Network Analyst in Little Rock, AR

    I have been working at Windstream full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    None. Nothing positive about working here.

    Cons

    They don't care about their employees, expect them to do more with a LOT less, don't care about the mental and physical well-being of their employees. They expect their employees to work odd hours and useless shifts when those shifts are NOT needed. They ship jobs overseas in order to save money, something they have done before with no success. This is NOT a stable company.

    Advice to Management

    Get a clue about how to manage both people AND money or you will soon be out of business.

  6. Helpful (4)

    The company is in the midst of a merger - the company is in chaos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Pittsburgh, PA
    Former Employee - Senior Account Manager in Pittsburgh, PA

    I worked at Windstream full-time (more than a year)

    Pros

    Salary is fair, extensive training available.

    Cons

    Company is in chaos. As a salesperson, the ability to provide pricing to customers was impossible, poor customer service was the norm.

    Advice to Management

    The systems (pricing and installations) must be torn down and completely rebuilt.

  7. Helpful (3)

    Completely CHAOTIC!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    None, except there are some good, some excellent focused front line employees who work hard everyday, but will never be rewarded for it.

    Cons

    Some good to excellent first line managers, but Staff Managers, Directors, and VP's are simple bullies.

    Advice to Management

    Hurry up and get a clue, or all of the good folks will be gone.

  8. Helpful (2)

    I have to wonder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assignment in Dalton, GA
    Former Employee - Assignment in Dalton, GA

    I worked at Windstream full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I have none now.

    Cons

    Today we heard of our fellow Sagadites part of Dalton Windstream being told they are being replaced, Yes another department who's jobs have been outsourced to India. Last year it was Assignment in Dalton Georgia and now this year Service Activation and our Facility Programers in Cornelia and 100's of others across the company . I just hope they treat this dismissal with more respect and gratitude for the service and years they gave to make this company what it is. .you all seem to forget it was LANDLINE that gave this company it's start and made it possible not Mr Jeff Gardner and his cronies. Yes Generals get the praise , but if there soldiers didn't actually do the work..they would have JACK ALL. So to my fellow soon to be ex employee I am sorry to hear of your dismissal. SO what is next for our Green Truck company, ,btw hows that stimulus money working for you Windstream? Spent it on everything it was meant to be spent on ? And to the fake reviews on here to pump up the idea that is heaven on earth.. Those of us that really worked for the company know the truth.
    OUTSOURCED . . ..we the American Tax Payer have paid MILLIONS to Windstream. . and they decided that AMERICANS aren't fit to do the jobs cause they can send it elsewhere to a proverbial telephonic sweat shop. .

    Advice to Management

    I wouldn't waste my words or thoughts.

  9. Helpful (1)

    Don't work here unless you can play office politics very very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention in Maitland, FL
    Former Employee - Retention in Maitland, FL

    I worked at Windstream full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The pay was kind of good. The commissions and bonuses were okay too.

    Cons

    The company is very unorganized, office politics are huge, never complain of HR issues or they will find a way to get you out the door(and that includes fabricating things!). Be prepared to ask questions every day because there is no knowledge base to research policy and procedure. Your research will consist of placing your customer on hold for several minutes while you ask someone who's been there for several years what to do and that includes using the ordering systems. The service they provide is hit or miss in most cases, but some areas do get very good service.

  10. Helpful (1)

    Upper management clueless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good people employed in the field.

    Cons

    Morale so low because the entire workforce does not know when they will be sent home.

    Advice to Management

    Well, I think the board of directors should take a look at management and try to replace before this ship completely sinks.

  11. Helpful (2)

    Disappointing..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX

    I worked at Windstream full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's great if you enjoy being a robot who is told what to do, how to do it, when you'll do it and how you'll say it. They make every sales rep look and sound the same- no personality and very amateur.

    Cons

    A lot of issues that go back to previous acquisitions. Internal systems are not integrated so there's a lack of visibility into customer orders and leads to many errors and bad turn ups. Sales has to manage 2 separate CRM tools and fill out weekly activity and funnel reports. Some managers cover markets across multiple companies (windstream and paetec) but they don't understand the business hurdles and impact the systems and processes cause. Daily 8am team meetings and management is more worried about being able to see appointments in outlook rather than results. Treated as a number, controlled by fear, departments compete for sales, and be careful not to challenge management or bring up issues because you'll be pushed out the door.

    Advice to Management

    Do a full review of your leadership teams from market director level on up. VP's should focus on sales and revenue rather than appointment counts, color coding and wording of outlook invites. VP's that want to micromanage are probably better fit as managers rather than leaders.

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