Windstream Reviews

Updated August 19, 2015
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93 Employee Reviews

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  1. Helpful (2)

    Don't do it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Analyst I in Little Rock, AR
    Former Employee - Network Analyst I in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    I honestly can't think of a single thing.

    Cons

    The culture at Windstream is one that lacks teamwork and is overflowing with pride. Each team blames ever other team for everything. No one wants to take responsibility or initiative to get the job done. Pay is way below competition. I went to another company in the same city and got a 60% raise.

    Advice to Management

    Windstream is a sinking ship. Too late to take advice.


  2. Helpful (1)

    Disaster waiting to happen

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Broken Arrow, OK
    Former Employee - Business Consultant in Broken Arrow, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than 3 years)

    Pros

    Good pay, flexible hours, able to telecommute with most positions

    Cons

    So many people in management do not have a clue what they are doing. Mergers and takeovers have taken over the common sense with this company. Layoffs happen all the time because of the duplicated workload. Would not advise to work for this company.

    Advice to Management

    Company values are touted all the time to employees. However, the attitude of management is to "Do as I say, not as I do" It takes more than verbally repeating the company values, you need to show them to your employees as well as to shareholders!


  3. Do not work here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The pay is decent. That's the only benefit.

    Cons

    Management i sub par and there is no structure.


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  5. Horrible support and training for sales team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    No opinion of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    Good Ramp up pay to start

    Cons

    terrible customer service and service


  6. Difficult Sale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Paramus, NJ
    Former Employee - Account Executive in Paramus, NJ
    No opinion of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    You typically work with some cool people, which is the case at most sales organizations. The money and benefits are pretty good for NY/NJ. You are pretty free to do what you want during the day.

    Cons

    Windstream is not competitive in the tri-state area. Verizon, Earthlink and ATT blow Windstream prices out of the water. Customers are constantly complaining about their service. Potential customers have no clue who windstream is. My manager had no telecom experience so he really did not nothing except complain about the terrible numbers people were putting up. Everyone that worked on my team is now at a different company

    Advice to Management

    Do something to gain a market share and get the windstream name out there. Train people on your products. I came to Windstream with great sales experience but no telecom experience. I had no clue what I was selling.


  7. Helpful (4)

    Losing Control

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Charlotte, NC
    Former Employee - Middle Management in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than 10 years)

    Pros

    Office space provided was acceptable and provided adequate computer equipment. Benefits were above average in comparison.

    Cons

    Compensation for those actually working is very low. No communication from Upper Management to CEO, CFO. Strives on being fully migrated but yet some departments are swivel chairing their job with low wages. Appears those with talent and knowlege are led to the door while others on the "Leadership" program are the rising stars.

    Advice to Management

    Actually listen to what everyone is doing for yourself, your direct reports are not telling you the truth. Look at departments that "hide" their employees during your layoff periods. Also, stop torturing employees by always stating there is a layoff, the constant fear is not good for morale.


  8. Helpful (1)

    Horrible! Hands down one of the worst on boarding and overall experiences of my career. Completely broken on al levels.

    Former Employee - Business Sales Representative in Sioux City, IA
    Former Employee - Business Sales Representative in Sioux City, IA
    No opinion of CEO

    I worked at Windstream full-time (More than 3 years)

    Pros

    Pros: Read reviews on-line, and talk to thoses on social media before you accept a position. Great people caught up in an unfortunate situation.

    Cons

    completely Broken. Systems, customer service, service delivery, ABORT NOW.

    Advice to Management

    Good luck:) Maybe you'll be on vacation when HR calls you to tell you you've been rightsized.


  9. Helpful (1)

    Do not work here!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time

    Pros

    Decent pay and benefits, lots of good people.

    Cons

    Horrible training, provisioning, customer service and the systems are a nightmare! Almost impossible to do your job because of lack of training and division between legacy Windstream people and Paetec people.Upper management (especially if from Paetec) not accountable but everyone else beware! They tell a good story but don't back up what they say.

    Advice to Management

    Get rid of the "good old boy network" and make business decisions based on common sense and logic. Start limiting the VPs expenses (like booking plane tickets at the last minute when the trip was known weeks in advance). Understand that sales is extremely difficult in Windstream markets due to bad public perception and poor company and network performance.


  10. Great benefits, management was horrible!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Analyst II in Greenville, SC
    Former Employee - Network Analyst II in Greenville, SC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Windstream full-time (More than 5 years)

    Pros

    Everyone is willing to help others on your team. Team worked great with each other. Most of management would listen to what was said.

    Cons

    The Security NOC position is very stressful. The immediate manager that runs that team is horrible. The manager of this group will threaten to fire you immediately without prior notice. The training this manager provides is non-existent. They say provide training and opportunities for training, but you are never properly train there associates correctly.

    Advice to Management

    Listen to what your associates say, provide them proper training. Don't threaten to fire people for having good ideas.


  11. Painful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    Growth business that generates tons of revenue

    Cons

    I was caught up in a whirlwind of business acquisitions, leading to mass confusion about who was guiding the ship.

    Advice to Management

    Implementing a Career Path program for employees would be an excellent investment in the company future



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