Wireless Advocates

  www.wirelessadvocates.com
  www.wirelessadvocates.com

Wireless Advocates Reviews

181 Reviews
2.5
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carol Criner
42 Ratings

Review Highlights

Pros
  • Great pricing and being inside Costco beats the competition (in 14 reviews)

  • You can make pretty decent money here while working very few hours (in 6 reviews)


Cons
  • Just whatever upper management wants to place them at (in 14 reviews)

  • Most people work very long hours and have bad work/life balance (in 7 reviews)

More Highlights

10 Employee Reviews Back to all reviews

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  1.  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Advocates

    Pros

    Great benefits and training programs

    Cons

    Long hours in Costco stores

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales and Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Advocates

    Pros

    Great company for a college students, it is very fun to talk to customers face to face everyday.

    Cons

    Too much pressure on the sales managers

    No opinion of CEO
  3. 2 people found this helpful  

    Working in HQ is a blast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Wireless Advocates full-time

    Pros

    Very good wage compared to local and national average and it's a fun working environment.

    Cons

    They run a very lean company, so management doesn't just manage and delegate, they have to work like the workers and leaves them little time to support us. They work managers hard. Also software is very outdated.

    Recommends
    Positive Outlook
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  5. 2 people found this helpful  

    Great Company, needs some tweaking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Sales Manager in Chicago, IL
    Current Employee - Wireless Sales Manager in Chicago, IL

    I have been working at Wireless Advocates full-time (less than an year)

    Pros

    Pay and home life balance. I have never worked for a retail company that offered so much. As a manager, I work 40 hours a week, 5 days a week, and in the past 2 1/2 months have made more than 6 months as a manager at another retailer.
    On hand inventory, While we dont have the best selection, we are almost never out of stock, the company has items shipped in daily for us whenever we start running low.
    Benifits, We have great benifits, after working for a fortune 500 company, my benifits are far better than they were.

    Cons

    Trainings are a bit weak. The focus is on selling, which is great, but very little focus on the operational side of things, causing a lot of errors when you first start. The Corporate office is extreemly helpful in getting things fixed, and teaching the proper way to do things.
    Dis-organized intra-net. As most companies, we have our own intranet, but it's highly disorganized, resulting in clicking link after link to get to one form, even when that form is the name of the original link. Someone needs to go through, and streamline things, especially a SOM section that doesn't link back to other Operational tasks

    Advice to ManagementAdvice

    Clean up the website, and offer some more management training on opeations, as we have a considerably different way of doing our paperwork as anyone else, sending another manager to help for 2 days doesn't help when the training manager just sells phones.

    Recommends
    Positive Outlook
  6.  

    High standards, great people, good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WSE Wireless Sales Expert in Billings, MT
    Current Employee - WSE Wireless Sales Expert in Billings, MT

    I have been working at Wireless Advocates full-time (less than an year)

    Pros

    I came to WA from Best Buy Mobile, and it is a breath of fresh air! The management is excellent and I feel like I am truly valued as an employee. Standards for employees are extremely high, and this is not the job for you if working hard is not in your vocabulary (I love working with people that love wireless like I do). Hours are flexible if needed, and the pay is very good. Overall I am extremely happy working for Wireless Advocates and I feel that I have a future with the company.

    Cons

    Sometimes there is a high level of pressure to hit sales goals. Also product assortment can be somewhat limited at times.

    Advice to ManagementAdvice

    Make me a KM! :)

    Recommends
    Positive Outlook
  7.  

    Great opportunity to brush up on communication skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales in San Leandro, CA
    Current Employee - Sales in San Leandro, CA

    I have been working at Wireless Advocates

    Pros

    If you can sell well you can make good amount of money.

    Cons

    Customers can be hard to deal with once in a while.

    Recommends
  8.  

    Amazing opportunity in the wireless industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Kiosk Manager
    Current Employee - Kiosk Manager

    I have been working at Wireless Advocates

    Pros

    *Great pay and benefits
    *Incentives for completing trainings (chances to win a free phone, coupons off your TV service, etc)
    *Tons of opportunity to advance within the company, (Internal job postings almost every week for a huge variety of jobs not limited to sales or management.)
    *Frequent coaching and encouragement to do better.

    Cons

    *Small work area
    *Standing, no sitting for 8 hours a day
    *Tedious questions, and no we don't have the Iphone.

    Recommends
  9. 1 person found this helpful  

    The negative reviews here are shocking. Here is my experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Kiosk Manager
    Current Employee - Kiosk Manager

    I have been working at Wireless Advocates

    Pros

    I have been with the company for slightly over a year now as a Kiosk Manager. In that time, I have been consistently impressed with the quality of the company. I have worked for many retail companies and owned my own business, so I feel that I am a qualified judge of a companies character and integrity.

    As with any large company, someones experience is only as good as their manager and the support and development they receive. My manager is the best I've ever had the pleasure of working for. He is responsive, motivated, understanding, focused, business oriented, fair and a generally good guy. His boss is the same. I've received every inch of coaching and training I needed. I have always been free to run my kiosk without being micromanaged and know he trusts me to run it properly.

    The pay is also in line with the responsibilities, both for a KM and WSE positions. WSE's working for me average anywhere from $13-20/hr with their commissions and bonuses. The hourly for both positions is low, but don't let it throw you off. You make the bulk of your income from commissions and bonuses...and don't let that scare you, as I've found my pay to be consistent...don't stress out that you won't make "what they say you can". In 2010, my first year, I made $42k and anticipate making $50k this year, at least. It's worth noting, that I am NOT in one of the larger locations. We are right in the middle, volume wise. In other words, my pay should reflect a true average for someone who is strong in sales and consistently hits some sort of bonuses. In retail, managing 4 people, working 38-40 hours a week, no stress, making my own schedule, with a great boss that encourages a good work life balance? That's a no-brainer. C'mon. The company also does a ton of contests, giving away phones, trips, bonuses, etc. Their incentives are solid and frequent.

    As for upper management, they seem to be responsive to the voice of those working for them in the trenches. They are always open to improve and get better. I used to be an Assistant Manager for Best Buy, and this is night and day better. Corporate actually seems to be engaged and care.

    There is also a TON of room to grow right now. The company is expanding at a TREMENDOUS pace. I don't know what is ok to mention here, but the opportunity is absolutely there. I will be promoted soon, this I know. Any quality person will find a very real ladder into a six figure position possible within a few years.

    Wireless Advocates is also HUGE on taking care of their customers, and that is important to me. I trust that my company is not only the cheapest place for them to buy (check Consumer Reports), but if something happens my company WILL make it right. They above all operate with integrity and demand their employees do likewise. I saw in another review something about not getting breaks. The company is very much against this and if you read this, talk to your DM. You should be getting your breaks without fail. See above paragraph on your experience being as good as your boss.

    I don't really know what else to say. I have had very low turnover and I know my employees are thankful for and enjoy their jobs. I haven't had to hire anyone in 7 months and that was only because someone graduated college and moved away. My most tenured employee is going on four years. They can pay for college working part-time. How many retail jobs can say that? Nowhere else in a college town can you make $20/hr working a job part-time with a schedule flexible enough to work around school.

    Bottom line: Feel out the folks that will be managing you. Let that be your deciding factor (with most any job). Also, understand that Costco is VERY strict about the quality of the vendors in their warehouse and if Wireless Advocates wasn't excellent they would have been replaced long ago.

    Cons

    It can be frustrating, working inside a 10x10 box all day.

    It's the wireless industry...expect lots of questions about how to do such and such on their phones. That comes with the territory.

    You may find that you come to rely on the Costco food court for your lunches, which...gets old and isn't good for you.

    Advice to ManagementAdvice

    Keep up the good work and thank you for all you have done. I look forward to the future with the company, I know I can take it as far as I desire.

    Recommends
  10.  

    Graphic Designer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Graphic Designer
    Former Employee - Graphic Designer

    I worked at Wireless Advocates

    Pros

    the environment is very nice and ppl are friendly.

    Cons

    they salary is too low to afford life.

    Advice to ManagementAdvice

    none

    Recommends
  11.  

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Kiosk Manager
    Current Employee - Kiosk Manager

    I have been working at Wireless Advocates

    Pros

    if you love selling and coaching people. Love the hourly + commission + bonuses + benefits. Not that stressful and lots of potential

    Cons

    Nothing bad about this company. If you are not motivated then the employees will see it and follow. It is based on your effort.

    Advice to ManagementAdvice

    The pay is decent, however, it was better before the changes to the hourly instead of salary. But overall it has been a good place to work at.

    Recommends

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