Wolters Kluwer

  www.wolterskluwer.com
  www.wolterskluwer.com

Wolters Kluwer Reviews

Updated November 20, 2014
Updated November 20, 2014
575 Reviews
2.8
575 Reviews
Rating Trends

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Wolters Kluwer Chairman, Executive Board and CEO Nancy McKinstry
Nancy McKinstry
151 Ratings

Review Highlights

Pros
  • Reasonable work-life balance depending on which division you work in and what time of year (in 50 reviews)

  • Work-from-home is offered (to some) as well as a flexible schedule (in 27 reviews)


Cons
  • Upper management does not understand the products in their departments (in 33 reviews)

  • Intense pressure from senior management to meet aggressive goals (in 30 reviews)

More Highlights

153 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sixth Rate Company

    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at Wolters Kluwer full-time (more than 8 years)

    Pros

    Smart coworkers. Some editorial people are very knowledgable.

    Cons

    Top heavy management. Pay is not market rate. Benefits subpar. Lots of lifers.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Too focused on numbers, forgetting the employees make success possible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Riverwoods, IL
    Former Employee - Anonymous Employee in Riverwoods, IL

    I worked at Wolters Kluwer full-time (more than 10 years)

    Pros

    They have a great training department and make various courses available to staff. Telecommuting is generally permitted one or two days a week and almost always during bad weather. PTO is generous.

    Cons

    Expectations are unrealistic, with more work than the available resources can handle. The "more is better" approach is the norm, rather than making sure it's the right approach and targeting the plan to that goal. A 24/7 work attitude prevails - evenings, weekends, vacations. Top management fosters a toxic culture.

    Advice to ManagementAdvice

    Talk to staff - get their input on how to make each department more efficient and effective. Look at processes and workloads and adjust both to focus on the highest priorities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Be careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Editorial
    Former Employee - Editorial

    I worked at Wolters Kluwer full-time (more than 3 years)

    Pros

    Very good benefits, option to work part time from home.

    Cons

    Company culture and management. Most departments are severely understaffed, there is poor communication between departments and with vendors; senior management have created an atmosphere of finger pointing and blame; there is a lack of proactive leadership combined with reactive micromanagement when problems arise, and there are little to no performance increases unless you're senior management. In addition, with the exception of official "innovation" programs that are really tokens, managers do not encourage innovation or growth.

    Doesn't Recommend
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  5. 1 person found this helpful  

    Great job if you don't want to be challenged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Analyst in Torrance, CA
    Former Employee - Senior Systems Analyst in Torrance, CA

    I worked at Wolters Kluwer full-time (more than 10 years)

    Pros

    Developers and designers are great people, hard working, and innovative. Compensation is okay (average or below average), however, the benefits and PTO are GREAT! Casual and flexible work environment.

    Cons

    Middle managers are horrible, brown-nosers, and not very knowledgeable or good at their jobs. They like to blame others when releases go wrong so they can continue to keep their jobs. Top management is volatile with turnovers every few years that cost a lot of the actual workers their jobs with frequent layoffs. Too many constraints and business requirements that are not user focused and lack innovation.

    Advice to ManagementAdvice

    It's about the user, stupid.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Former A Talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader - Software in New York, NY
    Former Employee - Sales Leader - Software in New York, NY

    I worked at Wolters Kluwer full-time (more than 5 years)

    Pros

    Getting to read these flowery fluff reviews is funny! The Company has good benefits, family matters but that culture is being erroded.

    Cons

    TAA Leadership. If you are a yes man and like to be under payed while flying 100k miles per year, with no training and invisible bosses this is the place for you.

    Advice to ManagementAdvice

    Stop asking your Sr Leaders to meet so much and take the budget money saved and get some Mgmt training.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Stay away if you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Analyst in Wichita, KS
    Current Employee - Tax Analyst in Wichita, KS

    I have been working at Wolters Kluwer full-time (more than 5 years)

    Pros

    There are some talanted kind people on staff but they are on their way out

    Cons

    No training, long hours, unhelpful managers

    Advice to ManagementAdvice

    carry on with what seem to be your plan: sell the company piece by piece eventually

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Where do I start?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist in Minneapolis, MN
    Current Employee - Technical Support Specialist in Minneapolis, MN

    I have been working at Wolters Kluwer full-time (more than 3 years)

    Pros

    Customer Support is solid. Only the Analyst. Highly skilled and patient. Solid company, but not as a whole. Good Profile

    Cons

    The Provation MD suite has so many problems. 1. They come out with a new version every 13 weeks, problem is the bugs from previous versions are not fixed, so many time the new updates are pulled back. Customer Support Analyst are treated like modern day slaves as all management cares for is how fast calls are answered. Many do not have time to actually work on service tickets because answering the calls in a timely manner is most important. If there are more than 2 calls waiting, analyst are urged to not leave their desk for bathroom ot other breaks. Because of this, Analyst are not allowed to attend company wide all employee meetings, and if food is served, they are given a few minutes to get food and hurry back to answer more calls. The reason for the calls is again the software is not stable and rarely works as designed. In the Winter of 2014, the office was closed because of bad weather 4 to 5 times. The Customer Support analyst were requied to risk their safety and come to the office while every other dept enjoyed the day off. There's so much more that's wrong in that area and it all pretty much stem from the person in the corner office.

    Advice to ManagementAdvice

    Understand that the Customer Support Analyst are HUMAN and not robots. Call after call after call after call will burn you out quick and all you care about is how fast calls are answered. WAKE UP PLEASE!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Deteriorating Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI

    I have been working at Wolters Kluwer

    Pros

    Compensation is decent. Work-from-home is offered (to some) as well as a flexible schedule. Work is interesting and fast paced. Office space is nice. The company hires good people.

    Cons

    Very poor management, especially at the middle management level. Constant policy changes without much notice or explanation. Work policies applied subjectively and inconsistently. Pressure to succeed and meet metrics at the expense of implementing a good product. Culture shifting to one of extreme competition that eroded trust and cooperation among employees. Management did not do a good job listening to the employees working on the front lines. A lot of "silo" mentality; sales, operations, and development were not put in a good position to work collaboratively.

    Advice to ManagementAdvice

    Address problems with middle management. Good people are leaving the company due to issues at the middle management level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    No light at the end of the tunnel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support in Minneapolis, MN
    Current Employee - Customer Support in Minneapolis, MN

    I have been working at Wolters Kluwer full-time (more than 8 years)

    Pros

    ProVation does many things well, Making software is not one of them. Customer support is solid. Medical content is thorough. Software design and execution is minimally functional.

    Cons

    Huge disconnect between the various groups and departments. I might as well be speaking Chinese. Dont you dare say anything negative - you have to be a YES man around here.

    Advice to ManagementAdvice

    This business unit is way overdue for a major restructuring. Shake some dead weight off. Or just sell it off to a large EMR who could better utilize the medical content.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Riverwoods, IL
    Former Employee - Anonymous Employee in Riverwoods, IL

    I worked at Wolters Kluwer as a contractor

    Pros

    If you are a contractor, then I guess work-life balance. Once you hit the 40 hours a week, you are done. Management will be too cheap to ask you to work overtime.

    Cons

    Extremely unorganized and horrible communication between teams and departments. There is an obvious divide between older employees and younger employees. All the younger employees are open with each other about how bad it is to work there, and are seeking new opportunities. They also have the highest ratio of contractors to full time employees I've ever seen. Top management doesn't care about anything but money.

    Doesn't Recommend
    Negative Outlook

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