World Travel Holdings

  www.wth.com
  www.wth.com

World Travel Holdings Reviews

Updated October 11, 2014
Updated October 11, 2014
71 Reviews
2.9
71 Reviews
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World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
50 Ratings

Review Highlights

Pros
  • Great for people who want to work from home and don't need daily contact (in 20 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • If you have worked in a call center then you know how bad those places really are (in 6 reviews)

  • Same rude people, same pushy team leads on a power trip (in 6 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Don't Be Suckered In!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    The pros - well, it's a job in "travel" I guess & you work from home.

    Cons

    Where to begin...1st of all, the people in this company couldn't care less about anyone new. They don't even advertise & hire "Sales Reps". You are considered "Customer Service" however your only job-goal is to SELL. They treat you like they expect you to fail & the give nothing extra to ensure that you don't. They ILLEGALLY gather ALL phone numbers of customers without their knowledge. When a customer calls into one of the many phone numbers, they think they're getting an actual cruiseline customer service when in actuality, they're getting a call center that answers calls for MOST of the major cruiselines. The customer's phone number is visible to the phone agent, if if the customer blocked their number. IS THIS EVEN LEGAL?? Even if you've never done a work-from-home job before. It's like a factory & working on production. They will never allow you to send an email or written note to a customer. They ask "why do you need to send an email"? Well, because the customer specifically ASKS you to send them an email. WTH says there's never a reason to NOT close a sale when you've quoted a rate. It's absurd & agents are setup to fail. If you happen to luckily make some sales, then you will be scrutinized as to why you said a instead of b, or should have upsold the cruise with a better cabin. NOTHING IS EVER GOOD ENOUGH...NOTHING. The only people who do well with this organization are the ones who are already working there. DON'T BE SUCKERED IN!!!

    Advice to ManagementAdvice

    HERE'S A NOVEL APPROACH...START WITH HONESTY, both with yourself & with new employees. Stop illegally capturing all your callers' phone numbers, stop treating your new employees like you have no faith in them & expect them to fail. Spend more time placing value on your staff & you might see a decrease in your mind-boggling turnover rates. Correct the job titles & call it what it is...customer service & sales are 2 different things, in the rest of the world outside of WTH. STOP taking on more & more cruiselines as clients until you FIX what you already have.

    Doesn't Recommend
    Disapproves of CEO
  2. 4 people found this helpful  

    Very dishonest company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Altamonte Springs, FL
    Former Employee - Customer Service Representative in Altamonte Springs, FL

    I worked at World Travel Holdings full-time (more than an year)

    Pros

    Call center is full of energy and busy most of the time. Pay is ok and benefits are ok

    Cons

    I read the post about this company being shady and dishonest. I could not agree more. I worked there for over a year and most of the fellow agents were cool, but the team leads and managers are shady. I found most of them did not know what they were doing, but would pretend and lie in a minute. Very disorganized, training offered months before it is ever needed thereby leading to one forgetting most of the info. This company simply lacks honesty, and the majority of managers spend most of their time covering up their mistakes and ego tripping. Horrible place to work unless you enjoy being sneaky and dishonest. The first act of dishonesty that this company perpetrates is in their job posting. They post the job as a customer service rep. position, but in reality it is strictly a sales rep position. Whether you stay or get fired is based strictly on your sales regardless of the quality of the customer service you deliver.

    Advice to ManagementAdvice

    None. The issue is not a dishonest manager, it is dishonest MANAGEMENT. WTH is content operating like they do and do not wish to change.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Lost Cause

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time (more than 3 years)

    Pros

    Great for people who want to work from home and don't need daily contact.

    Cons

    What they say is not true…” Our mission is to deliver a remarkable experience through providing superior quality and service and a passion for having real conversations with our customers.” Nope they want your money. They care much about past customers as they do their employees. They will burn you out and make you work 45 hours consistently just like they make past customers wait for service. They don’t care about tenure or loyalty.

    Advice to ManagementAdvice

    Leadership has nothing to do with seniority or one’s position in the hierarchy of a company. Leadership has nothing to do with titles. LEADERSHIP is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal. ADVISE: Stop running around like monkeys treating employees like slaves and realize everyone is a really person and you actually CARED and LISTENED about your employees they would follow natural. All you do is command. No one the companying is worsening.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    They simply don't care, no constancy and show favoritism only if you're a yes person. Over 10 years, lol who cares!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCR in Woburn, MA
    Current Employee - CCR in Woburn, MA

    I have been working at World Travel Holdings full-time (more than 10 years)

    Pros

    Work from home, travel perks

    Cons

    They lie to you and are very shady! They remove you from positions with no reason, no advance warning or if they so desire to give you a reason it's bs. No matter who you go to in management to address concerns, they don't care they all stick together, even in HR. Open door policy doesn't exist! They will find any reason to fire you. People who've worked there for a Centry are treated like they just started yesterday. Dedicated, loyal and hard working employees mean nothing to them. People who have stayed that long only stayed for the travel perks and work from home. I'm one of them. Honestly at this point in my opinion it's not worth my sanity. Every thing most come to end and I feel the end is near. I believe in karma and believe there's a better plan for me.

    Advice to ManagementAdvice

    GROW SOME! Stick up for your employees, look out for them and stop abusing them because of the title you hold, you think you can treat people that way. Give poisonous boss classes and instead of finding everything wrong with agents that are forced to sell vacations or forced to stay in available when most of the time it's highly impossible, investigate the team leads and the CS managers, that's where you need to clean house. Come visit us, email us and ask us how where doing and what issues we have and you will be surprised that while you're sitting on your yacht some where or in some fancy million dollar home. Your management team is taking advantage and mistreating us like slaves! Slavery days are over! We are the reason wth is business!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    It"s all about the bottom line and the owners egos...NOT about the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time (more than 8 years)

    Pros

    The best thing is the other employees, though that has changed since most people now work from home...NOT management....the are terrible...UPPER management that is...

    Cons

    You name it...unprofessional, no one knows what is really going on, management is a mess, will work employees until they quit or are fired for a simple mistake (or whenever they want new blood in), want to appear as though they are a good company,but the budget is the most important thing.

    Advice to ManagementAdvice

    Get rid of some of the upper management in both cruise and villas. They are shady and only looking out for themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Keep looking! There are reasons why the turnover is so high.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Pro in Pittsburgh, PA
    Former Employee - Sales Pro in Pittsburgh, PA

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    You can be promoted if you can endure the schedule, team leads, dubious ads and still act like you are the happiest person in the world.

    Cons

    Advertising usually is targeted at those people who want the absolute cheapest cruise, while management creates pressure to maintain the highest results. What suffers is usually the sales peoples earnings. Much of your earnings would be from selling travel insurance and someone who is looking for a $99 three night bargain is not interested in increasing their costs.

    The software program that drives their system is a patched up, decades old relic that should be retired. It will cause you to waste hours of time talking to their tech people to try to get cruises booked, which is time when you would be earning $0. It can be very frustrating, especially when you are trying to end your shift and you end up staying over on your time to try to get things done.

    Their phone system is designed to sort out the incoming calls. People who want longer cruises or international cruises will go to those employees who typically been there the longest and have the best closing rates and insurance sales. It is very hard to generate the necessary level of results that produce the better incoming calls when the phone system channels people looking for a cheap 3 day cruise bargain to your phone. Even if you get to the top levels of performance it is still possible that management will flood the market with a massive amount of emails that are designed to get that super cheap shopper to call in and flood the phone lines which then goes to everyone and will drive everyone's performance down.

    Entry level shoppers can take just as long as a high end cruise shopper and many entry level cruises will pay less than $10 in commission and can actually cost you dollars if it drops you insurance sales to a lower commission percentage. I once worked a 9 hour Saturday, sold $6600 worth of cruises and ended up earning less for the week than when I started working that morning. This was because management did an email blast featuring super cheap cruises. I sold just enough cruises to those buyers that dropped my insurance percentage down and I lost more than I gained. However management made out great. They got me work a Saturday evening, gained $6600 in cruise sales and I still sold some insurance and then they paid me less than zero for the day. Not a bad deal for them and I doubt if that policy will ever change.

    It is a real shame that this company does business this way. I was hired in a group of about 33 sales people, (I believe that over 120 total where hired that fall). Of the 33 I would say that over 30 of them had been experienced middle aged professionals who came to WTH with sales experience and the expectation that they would succeed because they had in the past, me included. When I left 9 months later, there were 7 from that group left and to my knowledge only one was let go. The others decided that a “work from home career in the travel industry” just wasn’t worth it. If you decide to work at World Travel Holdings there is a very high probability that you will not stay. Management really doesn’t care. There company has evolved with a business model where they hire and train a lot of people in the fall. Throw them on the phones for the busy season during the first part of the year and when it slows down they are glad to see you go. In the meantime most new hires will be taking all the calls and work all the worst schedules that the handfuls of their top producers just don’t want. It works for WTH but didn’t for me.

    Advice to ManagementAdvice

    Hire some true professional sales and business managers from outside of the industry. Also it wouldn't hurt to try to improve your employee turnover rate. But that would take some new thinking and a lot of work to change the well engrained business model that you currently have. On second thought, just brainwash your managers that having an artificially sticky sweet personality is what sales management is all about.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Kind of scammy, horrible values and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    tours of new cruise ships, cruise discounts, the occasional free cruise

    Cons

    management, values and ethics, job security and satisfaction

    Advice to ManagementAdvice

    This is NOT the position I was expecting in ANY regard, nor was it the kind of people I was hoping to work for. From the top down, everyone was shady. It wasn't cold calling, I'll give them that, but it wasn't your typical call center either. Rules did not apply to everyone, customers or associates. Blatant favoritism was shown in both regards. It was a miserable experience!! My co-workers were LITERALLY on Farmville 85% of the time. VERY lax atmosphere... cursing, vulgar/lewd gestures, and innuendos ran rampant throughout the place!! I was VERY disappointed and disheartened with this experience.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    WTH.........Last option for finding work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at World Travel Holdings

    Pros

    Wow, this is a good question cause it don't have much good reasons to work here. In todays economy, it's a great reason to be working here. But seriously, the best reason to work here is perhaps the people. For the most part everyone is really nice and helpful and everyone tries to do their job according to standards. Other than the people there's not a good good reason to work here. As the last review said, this job is good only if you can't find a job anywhere else. It's also an ideal part-time gig for college students. Also being employed by this company you can get travel agent discounts on some stuff such as theme park tickets and hotel stays, etc. Don't expect to be going on cruises all willy nilly....it's a big LIE. Again, the last review was very much on point. Only top execs or the same people gets to go on cruises.

    Cons

    There is absolutely no work/life balance at this company. They like to change your schedules without notice as if you don't have a life. Getting time-off or vacation approve is almost IMPOSSIBLE with these people. When you need time off the only option for the most part is to get your shift swapped with another employee and even doing that is hard enough cause most people don't like to give up there days OFF especially if it's a Fri or Sat....All sales agent has to follow a script and if you dont follow it, your penalized for scoring. Sales coaches show you love of course when you make the sales (any sales business do) but when numbers not looking good, they sure will remind you every time "you're not doing your job" The reservation system they use is crap; every day it's always some technical problems that makes the job more frustrating on top of dealing w/ rude customers. There's so much this company need to improve on for their call center. People getting hired are fed lies. They have laid off before in 2007 and 2008 and 2009 probably is not gonna be any differ after the busy season. Again, only if you can't find a job somewhere else, a college student or just looking extra part-time income working here is an option, otherwise STAY AWAY.

    Advice to ManagementAdvice

    Stop making changes every quarter. Fix your scheduling system, it need to be more work/life balanced and update your reservation system, IT SUCKS!!. Start appreciating your employees by APPROVING some time/vacation days.

    Doesn't Recommend
    No opinion of CEO
  10.  

    go here with eyes wide open. this is not a place where most people can go to learn and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Woburn, MA
    Former Employee - Anonymous Employee in Woburn, MA

    I worked at World Travel Holdings

    Pros

    several long-time key employess remain. people with good values and concern for others. in spite of current ownership, deep in the DNA of this place lives a concern for people that book their travel with the company. The customer does matter to so many of the people that still work here.

    Cons

    owners look at the world in unique ways...
    there is little expression of vision (i believe there is not one)
    days are long for a few key people that have tremendous work ethic but not so long for a cadre of loafers that always seem to survive the lay-offs. there have been more than 3 of those in as many years....

    Advice to ManagementAdvice

    pay attention to the stuff that really matters and get rid of the dead weight that still hangs around there. and for God's sake who needs 2 CEO's . Come on really!

    Doesn't Recommend
    Disapproves of CEO
  11.  

    WTH needs to take a hard look in the mirror and into the future or they might not be around much longer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Withheld in Woburn, MA
    Current Employee - Withheld in Woburn, MA

    I have been working at World Travel Holdings

    Pros

    People are very nice and personable. Never let it be said that people don't like coming here. I think they just feel that things are not going to get any better.

    Cons

    Complete lack of vision from Senior Management. You would be hard pressed to find 5 employees (out of hundreds) who know what the company vision is, what direction we are headed in, or how we are going to get there. After several rounds of layoffs over the years, including a recent one in which 15% of the staff was laid off, morale is very low.

    Advice to ManagementAdvice

    See above comments. You have to do more than just tread water.

    Doesn't Recommend
    Disapproves of CEO

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