World Travel Holdings Reviews

Updated July 12, 2015
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World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
7 Ratings

Pros
  • Work from home option is good idea for some workers (in 27 reviews)

  • Depending on the team, a good work/life balance (in 3 reviews)

Cons
  • work from home career in the travel industry (in 4 reviews)

  • If you have worked in a call center then you know how bad those places really are (in 6 reviews)

More Pros and Cons

14 Employee Reviews

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  1. Horrible management and worthless team leads!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Wilmington, MA
    Former Employee - Customer Care Representative in Wilmington, MA

    I worked at World Travel Holdings

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It is amazing to have the freedom of working from home (when you are not being harassed by some lazy, power hungry team lead). It is also wonderful to learn about the ins and outs of the travel industry. Travel agent perks are a huge plus.

    Cons

    They will use you and abuse you at this company. Most of the team leads are a total joke and have no real duties that I can see. All they do is send out sales updates. WTH COULD COMPLETELY GET RID OF ALL TEAM LEADS AND NO ONE WOULD BE WORSE OFF. I am not sure what the other roles are like, but avoid becoming a Customer Care Rep at all costs. As a customer care rep you will be blamed for all of the Travel Pro's, accountant's, and the management's mistakes. As a CCR you will be held to unrealistic standards, and treated like garbage by these ego centric unprofessional so-called managers. Training was so poorly conducted it is just shameful.

    Advice to Management

    Management needs to be monitored and trained. There is no communication with management and staff. Give the team leads some duties for God's sake. Seriously what are you paying them to do? The team leads have little to no communication with their staff aside from group emails. The Travel Pro dept. needs serious help. WTH IS LOSING SO MANY LONG TERM CUSTOMERS BECAUSE OF LACK OF FOLLOW UP, LACK OF FOLLOW THROUGH, AND LACK OF OWNERSHIP IN THE TRAVEL PRO DEPARTMENT - if you care about this company, clean house in the management department. They have really made a mess of things and are driving staff and customers out the door. Good luck, you really have a mess on your hands. Management needs some supervision and direction.


  2. Not at all what it is cracked up to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Travel Industry if you are traveler is fun to sell by nature, work from home is a perk for sure.

    Cons

    Hard Closing Sale, Micromanaged like nothing I have ever been through, and I have been an executive and have trained managers to be managers in corporate world...this is where they loose the good ones.

    Advice to Management

    Way too aggressive on the calls....


  3. Helpful (1)

    second interview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Virginia Beach, VA
    Current Employee - Customer Care Representative in Virginia Beach, VA

    I have been working at World Travel Holdings full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good opportunity, benefits, raises, vacations, pto

    Cons

    interview process isn't great. I spent all this time interviewing and waiting all weekend. Went through two very extensive interviews to get a generic rejection letter. Very disappointed that they couldn't even tell me why I didn't get the job.

    Advice to Management

    rethink your candidates.


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  5. Helpful (3)

    employment through intimidation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Virginia Beach, VA
    Former Employee - Customer Care Representative in Virginia Beach, VA

    I worked at World Travel Holdings full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The ability to work from home. The ability to sell cruise vacation's while in your PJ's. I worked for the company for over 3 years and when I first started it was a different place than it is now. BE WARNED!!! I left the company under good terms but I won't be back!!

    Cons

    I felt such a sense of relief when I left this company. I was actually able to stop taking the anxiety drugs that I had been on for a little over a year. You will stay employed as long as you are feeling that your job in jeopardy daily. If you can make it through the first year with no real issues and continue to live in fear of your job - you are safe. The top leadership has stepped away from the helm and left the running of the company to a woman who is out of touch with the most valuable asset, the employee. Team leaders are not experienced in real leadership but are promoted by their ability to intimidate or simply follow instructions with no question and those that do have great leadership skills are beaten down until they conform or they are demoted/fired.

    Advice to Management

    Top management needs to get back to the basics of running your company. It used to be the most amazing place to work. You have let down your employees and your customers. The excitement that was once generated is now replaced by fear and intimidation. Take your company back!! Remember what you are doing is about creating a great place for your employees that you used to refer to as family but now you cannot even remember the names of the faces you see. You used to come to the office locations and really open yourselves up to your employees but now you have shut the door to them. Your company will continue to be blasted until you make it what it once was.


  6. Terrible communication, company is behind the times in most ways.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, MA
    Former Employee - Anonymous Employee in Wilmington, MA

    I worked at World Travel Holdings full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Depending on the team, a good work/life balance Decent compensation

    Cons

    Terrible top-down communication as well as between cross-functional teams Review system is flawed and executives have no motivation to empower employees No career path Bogged down in outdated processes

    Advice to Management

    Invest time and money in your young, motivated employees to keep them engaged and make them want to stay.


  7. Helpful (2)

    Company's expectations are considerably high and pay is low.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Pro in Orlando, FL
    Current Employee - Travel Pro in Orlando, FL

    I have been working at World Travel Holdings full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    For the person who wants to work from home and has a spouse with a 'real' income, this job is a good option. It will pay between $30k to $35k annually.

    Cons

    There is excessively high turnover of travel pros. It appears this is the planned way of managing the seasonal needs of the company. A large part of pay comes from travelers insurance sales. However, if you have less than a 33% ins. take rate on your sales, you get zero incentive on your sales. The commission from your sales is distributed among agents with the higher insurance sales rates.


  8. Helpful (4)

    Not as good as they make themselves look

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you have young children working from home helps save money on daycare and such

    Cons

    Where to start??? When your applying for employment it seems this company is a great place to work. Once you get out of training you realize it isn't as great as they made it seem. you get 3 weeks of training and that does not teach the new employees all they need so we do a lot of clean up work for them. Because they offer benefits you get excited because now your going to receive medical, dental and vision. Well when you start to use your benefits you realize you are paying $300 for benefits that you must meet a $2000.00 deductible before the insurance will pay. So you spend a lot of out of pocket expenses that could or would be avoided if they had real benefits. They train you for one position (again they under train) and when they start to add new features like hotel, flights car rentals and shore excursions, they gave you 1 or 2 hours of training online. What is that suppose to do for us? Not everyone can learn 2 new programs in just 2 hours plus you don't want to give us more money to do more work!!! You hired us to do cruises I understand you want to make more money so why not either hire new employees for your new business purposes or train us better and pay us for the work. More money is coming into the business yet the people in the front lines aren't getting raises while corporate is sitting back enjoying the money. If you would like to go part-time you have to tell them why you need to do it, if you need a day off they want to know why. Why should I tell you? I have my PTO hours so let me use them. Why should we have to tell you about our personal/private lives? Do you know how many new hires quit before they even make it to 6 months? They start with a training class of 25 and by the time 6 months arrive they have 10 or less left from that same training class. A lot of employees don't like working there however with the economy the way it is we are blessed to have a employment. I bet if we could we would all leave and all the experienced and I mean experienced employees would of left years ago yet we stay cause we have bills and families to take care of while WTH is screwing us over

    Advice to Management

    If you read this and still don't know how to fix it than you need better management. The CEO's need to take a look at this. I believe if we could take anonymous surveys regrinding how we feel about the company Brad and Jeff would be shocked. I bet your turnover rates are not good


  9. Helpful (2)

    Not a Truly Remarkable Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Account Executive in Wilmington, MA
    Former Employee - Group Account Executive in Wilmington, MA

    I worked at World Travel Holdings full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, co workers are great, great travel benefits, take advantage of latest tech so agents can work from home and usually works 80% of the time, great tech department.

    Cons

    Customer / Agent complaints never addressed, upper management has no idea what manager of department is doing, current manager has degree in marketing but has never booked actual travel as an agent and has no idea of actual process, not sure why this person even has this position, manager implements processes that are useless, time consuming and does not enhance agent or client experience. Uses 3rd party company to host group registration websites to collect guest information , credit card info and billing info thus leaving guests open to huge security issues if anything were to ever happen with 3rd party companies site.

    Advice to Management

    Hire a manager that actually nows about booking travel as an agent, your group department should be as automated as your individual in house reservation system is, you would have more productivity, much higher overall agent moral and be much more efficient


  10. Helpful (3)

    What an Immoral, Sneaky, Self-serving company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Altamonte Springs, FL
    Former Employee - Customer Service Representative in Altamonte Springs, FL

    I worked at World Travel Holdings full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The call center tends to be high- energy and cheerful. The pay and benefits are competitive

    Cons

    I have never in my life seen a company where management constantly smiles and presents a facade of caring, but will dismiss you in a heartbeat if the new hire class behind you seems to be able to sell more cruises than you. I was part of a group who were told we were doing well and then the next week fired for "performance issues". We were performing like we were supposed to, but the management hired a class that did "better" and they fired a lot of us right before . Christmas. They hire you as customer service reps but then when you get on the floor they base their firing decision strictly on your sales and whether you are quickly taken in by one of the number of cliques in operation in the call center. The problem is your direct supervisor is not aware of upper managements needs so you can literally meet with your supervisor one day, be told you are doing well and then fired the next day because upper management has changed the performance requirements and not bothered to tell you or your supervisor. I never knew they operated like this, but in hindsight I did notice that they were constantly hiring new classes, and people already on the floor would disappear. It is one thing to fire people because they do not meet your goals, but quite another to fire people because they meet your goals, but you think the newly hired group will do better. Oh yeah, their policy states however you will always know where you stand based on their coaching. They over hire , state a goal to reach, but it does not matter if you reach the goal, if the batch of hires behind you happen to be better sales reps.

    Advice to Management

    Advertise for sales reps, not customer service reps, and try being honest and upfront with canidates.


  11. Helpful (2)

    Prepare yourself!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Professional in Virginia Beach, VA
    Former Employee - Travel Professional in Virginia Beach, VA

    I worked at World Travel Holdings full-time (Less than a year)

    Pros

    You don't have to fight traffic to get to work. paid traing.

    Cons

    You have to provide a phone line for their use only. So much for saving gas on commuting to work, you will be paying the phone bill. Though they won't tell you to do it, it is expected that you will "learn" how to do this job on your own time. Thanks to modern technology you have access to learning tools 24/7. They show you quickly how to book cruises etc., but after they show you once you will have to refer to the videos that are available 24/7 to actually learn how to do it. Be prepared to ignore everything else in your life during training. They pass out extra work without any time to do it during work hours except for 10 minute down times while they are preparing the next topic of discussion. The first two weeks you must put lots more time than your 8 hours. I asked out of a class last year how many are left? My answer was "5 left out of 33". from what I was told by a service technician, they have 3 to 4 classes per year with an average of 27 in each class. Now I know why. the training is more like a 3 month college course squeezed into 6 weeks thanks to modern technology. You can do this job but be prepared to give it much more than the eight hours they want to pay you for.

    Advice to Management

    Stop spending so much time teaching your new employees how to be salesman. We all were hired because of our expierience dealing with customers/clients. Allow your new hires to navigate your system and practice during training hours, not after hours.



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