World Travel Holdings

  www.wth.com
  www.wth.com

World Travel Holdings Reviews

Updated October 1, 2014
Updated October 1, 2014
71 Reviews
2.9
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
50 Ratings

Review Highlights

Pros
  • Great for people who want to work from home and don't need daily contact (in 20 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • If you have worked in a call center then you know how bad those places really are (in 6 reviews)

  • Same rude people, same pushy team leads on a power trip (in 6 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Should be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time

    Pros

    work from home, pay is over $10 per hour, benefits, full time work

    Cons

    The attendance policy is horrendous. You are on a points system so when you drop below a certain number you get wrote up. They take into account that people get sick but even if you do provide a doctor's statement you still get points deducted. That's the point in providing a doctor's statement if you still get points deducted?

    Upper management is completely dislocated from reality making me wonder if they ever did call work at all.

    If your stats aren't what they consider great you'll get written up or an email sent to you stating all the things you aren't doing even though you technically are. Power hungry supervisors, team leads and upper management. Only thinking about themselves instead of the well being of their employees that keep them in business.

    Advice to ManagementAdvice

    Start from the top and weed out the problems first before taking it out on your call agents.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Good Benefits for WTH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings

    Pros

    Travel Benefits, Insurance, 401K, Bonuses avail etc

    Cons

    schedules change very fast, strict metric requirements

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL

    I have been working at World Travel Holdings full-time (less than an year)

    Pros

    Working from home is nice, there is a good support structure even though you work from home.

    Cons

    Don't even think about vacationing during "wave season". Was told upon hire could have off for family wedding at end of March and was told after working for them I wouldn't have that time approved due to busy season.

    Advice to ManagementAdvice

    Be honest about PTO and requests from the beginning.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    employee turn out is insane

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Virginia Beach, VA
    Former Employee - Customer Care Representative in Virginia Beach, VA

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    opportunities for advancement are promising, starting pay is great for entry level employees with no formal education, incentives are available, hires and promotes from within the company

    Cons

    the scheduling system is really bad, management only wants a warm body answering phones and making sales, they don't care about your life outside of the office, team leads are poorly trained if at all (often times they go on power trips), if you aren't a top seller in the first 3 months team leads do whatever it takes to get you out of there

    Advice to ManagementAdvice

    spend more time on training everyone, staff, and management, it will make a huge difference in long run

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    OK at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent in Virginia Beach, VA
    Current Employee - Travel Agent in Virginia Beach, VA

    I have been working at World Travel Holdings full-time (more than 3 years)

    Pros

    Virtual positions available, no commuting or clothing expense

    Cons

    Constant pressure from team leads who are never available to help you. Travel pros and CS reps work very hard while the team leads find pictures and cartoons to put in emails. Ever changing goals can make you crazy especially during very busy times. Days off are scarce. They expect you to experience cruises but don't give you enough time off to go. Schedules change every 12 weeks and are assigned by performance. Family vs work balance is poor. The only thing important is company needs. Do something wrong and you become a target. Very high turnover.

    Advice to ManagementAdvice

    Take a good look at lower and mid management.

    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It's an ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Virginia Beach, VA
    Former Employee - Customer Care Representative in Virginia Beach, VA

    I worked at World Travel Holdings full-time (more than an year)

    Pros

    work at home. computer provided. paid training.

    Cons

    strict guidelines. not much support from management.

    Advice to ManagementAdvice

    WTH is an ok place to work. It does offer great pay for an at-home job, though. They are very strict on their policies. You do something wrong, you're fired without much time or help to correct what you were doing wrong. Also, schedules change a regular basis and they do not care what's going on in your life. They will schedule you whenever they feel like it. They make you fill out an availability form, but they don't usually stick to that. You have a 2nd job, oh well. You're in college, oh well. It is an ok place to work at, like I said, however don't screw up because they are very unforgiving.

    My advice to upper management is to be more forgiving on the first offense for something. We are human beings and sometimes life stuff happens.

    Doesn't Recommend
    Approves of CEO
  8.  

    Don't mess up here! Don't stay off the phone too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Representative in Altamonte Springs, FL
    Former Employee - Customer Care Representative in Altamonte Springs, FL

    I worked at World Travel Holdings

    Pros

    Great benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

    Cons

    Cons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

    Advice to ManagementAdvice

    Not every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Eh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Representative in Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL

    I have been working at World Travel Holdings

    Pros

    great fellow employee, work from home

    Cons

    They do not work with your schedule for any reason, not school, not another job, not family. Everything is done by what they feel they need.

    Advice to ManagementAdvice

    Pay attention to your smaller employees, they make the company and will probably be your boss one day.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Good place to work - especially with the new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Wilmington, NC
    Former Employee - Manager in Wilmington, NC

    I worked at World Travel Holdings

    Pros

    The new management (taking company from World Travel Holdings from National Leisure Group) is very strong. There are good guys at the helm (finally).

    Cons

    Benefits are not great. Health insurance costs a lot - they spend money on things like pet insurance ad legal insurance instead of offering better quality health care for lower premiums.

    Advice to ManagementAdvice

    Invest in a better benefits package.

    Approves of CEO
  11. 3 people found this helpful  

    Great people with a need for a leader that will really push the envelope.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Developer in Woburn, MA
    Current Employee - Developer in Woburn, MA

    I have been working at World Travel Holdings

    Pros

    Smart people that care about one another and care about their business. They are passionate about their work, but they don't expect you to be married to your job. The management team has good travel experience (good and bad sometimes). The senior team respects and values the employees. They are very open to feedback and I feel like they value the contribution and ideas of every employee.

    Cons

    Management is not looking to innovate much. They are looking to tweak around the edges rather than build something remarkable.

    The medical benefits are below average. The working space is far below average. There are no perks to speak of including travel perks.

    Advice to ManagementAdvice

    dare to be different. shake up leadership that is not trying to change the game. Don't be afraid to get someone new into a key position even if they have to come from outside of travel. Find someone that has built a brand and has deep direct to consumer marketing experience. consider your value proposition more and your tactical performance metrics a little less. invest in your online user experience.

    No opinion of CEO

World Travel Holdings Photos

Work at World Travel Holdings? Share Your Experiences

World Travel Holdings

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.