World Travel Holdings
3.2 of 5 65 reviews
www.wth.com Wilmington, MA 500 to 999 Employees

World Travel Holdings Reviews

Updated Jan 16, 2014
All Employees Current Employees Only

3.2 65 reviews

                             

70% Approve of the CEO

World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin

Brad Tolkin

(46 ratings)

54% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Great place to work from home

    Customer Care (Current Employee)
    Orlando, FL

    ProsOverall, the company is an excellent place to work. No previous travel experience needed, 6 weeks of paid training, plenty of PTO and sick time offered, and well above average starting pay for entry level employees. Plus, the majority of the company is a virtual workforce, so you can work from home. No commute means no gas expense. Excellent training means you dont need to have a ton of travel experience, just the ability to interact with people and sell vacations.

    ConsThe only real con to this company is its scheduling system. Shifts are assigned every 12 weeks and are mostly determined based on your performance, call handling, and attendance...hardly radical ideas. However as a 24/7 company this will (and does) leave some people with undesirable shifts that don't work with their personal lives. This can seem draconian, especially when it happens to you, but it is very well advertised both in hiring and training that this will be the case....its not a surprise.

    Not really a con, but the company also uses a fairly straightforward attendance policy that rewards people that actually show up for work on time and penalizes those that don't, regardless of the circumstances. This comes as a rude awakening to those people that have been habitually late or have lots of "life happens" days at previous employers. It is by no means a one occurrence system though, there are plenty of opportunities to have "life happens", as it does to all of us. I felt I should put this in cons based on how many reviews spoke ill of it.

    The travel industry is by nature seasonal, and as such, hours and work load can fluctuate from busy and flush with sales, to bored and hurting for hours. The company does a pretty reasonable job of balancing this with scheduling, timing their hiring season, and offering both a commission based position and an hourly based position.

    Advice to Senior ManagementEntry level pay is good, especially with no experience, but the hard cap for most positions is only slightly above entry level. This does not leave a lot of drive and ambition to increase performance once capped, other than the threat of termination. This can lead to a culture of "just doing enough to get by". Removing these caps would reward long time and devoted employees and give a target for those just starting, all for a very marginal increase in operating costs.

    Advancement is available, with a focus on internal candidates, however openings for higher positions are scarce, as most of the workforce is in customer care, not support or management. This is another reason why there should be higher pay caps for hourly employees, and a higher base line for commission based positions.

    Benefits are great, but health insurance premiums (as they are everywhere) are ridiculous. I don't feel like a lot of attention is paid to this other than "This is what we have from our insurance provider, take it or don't." More communication of health care benefits, what you're doing to bring down premium costs through negotiation and shopping around, and most importantly how the coming ACA changes are going to affect us and our pay checks would go a long way to reduce the burden your employees (and yourselves, since you supplement the plan) pay for health insurance.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Challenging, gratifying work with some excellent people

    Analyst (Current Employee)
    Wilmington, MA

    ProsSome of the Good things that stand out to me are:
    1) Transparency and communication are high throughout the organization. You know how well the company is doing at all times and feel like you have a stake in it's success.
    2) There is committed, engaged ownership who are experienced in travel and genuinely enjoy being in the travel space.
    3) I have an open, honest relationship with my boss. There is very little I feel I can't share and I get regular performance feedback, both positive and negative. It is empowering to be given a clear sense of how I need to improve and where I'm doing well.

    ConsSo many "priorities", not enough hands to accomplish them. The projects multiply like rabbits around here to the point that sometimes it feels overwhelming and unfocused. There is also a bit of an entrenched way of doing things, which limits testing new ideas/approaches.

    Yes, I would recommend this company to a friend

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    yes i can attitude.

    Customer Service Representative (Current Employee)
    Chili, WI

    Prosbest service provided good guest communication and handling chutes.

    Consto be on time according the guest .

    Advice to Senior Managementmore provided job opportunity.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to work!

    Customer Service Representative (Former Employee)
    Virginia Beach, VA

    ProsVery supportive environment and wonderful people to work with. Great perks!!

    ConsOnly 2 weeks of PTO per year which makes it difficult to take advantage of some of the travel perks.

    Advice to Senior ManagementKeep doing what you are doing because you are doing a great job! Consider increasing PTO as you are a bit below what other work at home companies offer.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    AWESOME PLACE TO WORK

    CCR (Current Employee)
    Altamonte Springs, FL

    Prosthey promote within the company , alot of companys say it ... they DO it !!!!
    friendly , great open door policy

    Consnone really it is cold in the office

    Advice to Senior Managementdont forget we do alot more work than yall see

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Incredible. I love my job, the role, the people and the direction we're heading in.

    Anonymous Employee (Current Employee)
    Fort Lauderdale, FL

    ProsPeople, the work, hours, pay and and the fact that we are selling dreams. The travel industry is a fun industry to be in, especially since I love to travel.

    ConsWe are a low margain business so there is a lot of pressure because every booking counts. It's a 24/7 business so it's hard to find employees willing to work the non desirable shifts.

    Advice to Senior ManagementKeep doing what you're doing! You did an awesome job at pulling this company out of hard economic times. You made the hard decisions and continue to keep your eye on the ball.

    Yes, I would recommend this company to a friend

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    I like it here, you can always leave if you want to.

    Anonymous Employee (Current Employee)
    Virginia Beach, VA

    ProsFun environment, friendly people, new technology, not a lot of micromanagement, "breaks" are allowed whenever as long as calls are not holding, always trying to better the employees & looking for feedback

    ConsI don't think there is a lot of recognition for the non sales agents. If you are not senior management, no one knows who you are or what you do. The medical plan is kind of crummy too.

    Advice to Senior ManagementTake a look at your people behind the scenes. Not just "management". Some of us work long & hard hours but it goes unnoticed.

    Yes, I would recommend this company to a friend

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    Fun place to work, The agents that have been around a long time LOVE TO GRIPE though!

    Agent (Current Employee)
    Virginia Beach, VA

    ProsIt really is a fun place to work for nice people who love the travel business. I've been impressed so far (18 months)

    ConsI guess there has been a lot of change in the travel industry over the last couple years. There's been a lot of change in the WORLD over the last couple of years. The older agents (old in years with the co. not age) always gripe about it not being "like it used to be"! They havent figured it out that things change and if you can change with it you get ahead! If you can't be happy then shut up or go find another job! If they were more positive then good things be happening for them.

    Advice to Senior Managementinvest in better technology

    Yes, I would recommend this company to a friend

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    Good place to work

    Anonymous Employee (Current Employee)
    Woburn, MA

    ProsGreat opportunities for professional growth in a fun industry. Focused on selling a great product and get to work on some great brands.

    ConsIn the past there were layoffs, which may be why there are some bad reviews, but now the company is healthy, growing and people who are here stay here

    Advice to Senior ManagementPay could be improved

    Yes, I would recommend this company to a friend

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    Work hard, engage others, get rewarded

    Anonymous Employee (Current Employee)

    ProsWonderful people, great work/life balance, great performance is greatly rewarded. Progressive management team, love seeing that they are hiring more management positions from outside the company. promoting from within is great, when you have the talent, but it's also important to mix it up and bring in fresh sets of eyes now and again. I think there have been three external management hires in the last few months and I think it's about time!

    ConsThere is quite a variety of folks -there are some amazing sales people with great attitudes and there are mediocre to bad ones who get frustrated because they want the benefits of being a great sales person without actually being one. If you aren't a great sales person or you dont like selling, I don't recommend entry level call center positions at WTH, it's not likely you will be happy as it is a performance driven environment.

    Advice to Senior ManagementStop spending so much time/money trying to figure out scheduling and focus on other benefits for employees. The scheduling is what it is, so create things that make the crappy scheduling worth staying for. Better medical benefits, more recognition, or more travel opportunities. (just thoughts, there are many other options, i am sure) The way scheduling works is constantly changing because it has to - fine, just say what it is. People wont leave because of it if there are other things that make it worth staying. I think the brain power invested in all the focus groups and questions about how to schedule better would be better used thinking of ways to show love to the employees.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at World Travel Holdings reviews and ratings — including employee satisfaction and approval rating for World Travel Holdings CEO Brad Tolkin. All 11 reviews posted anonymously by World Travel Holdings employees.