World Travel Holdings

www.wth.com

World Travel Holdings Reviews

Updated January 15, 2015
Updated January 15, 2015
91 Reviews
2.7
91 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
67 Ratings

Review Highlights

Pros
  • Great for people who want to work from home and don't need daily contact (in 27 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • Even if you've never done a work-from-home job before (in 4 reviews)

  • If you have worked in a call center then you know how bad those places really are (in 6 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    It's an ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Virginia Beach, VA
    Former Employee - Customer Care Representative in Virginia Beach, VA

    I worked at World Travel Holdings full-time (more than a year)

    Pros

    work at home. computer provided. paid training.

    Cons

    strict guidelines. not much support from management.

    Advice to ManagementAdvice

    WTH is an ok place to work. It does offer great pay for an at-home job, though. They are very strict on their policies. You do something wrong, you're fired without much time or help to correct what you were doing wrong. Also, schedules change a regular basis and they do not care what's going on in your life. They will schedule you whenever they feel like it. They make you fill out an availability form, but they don't usually stick to that. You have a 2nd job, oh well. You're in college, oh well. It is an ok place to work at, like I said, however don't screw up because they are very unforgiving.

    My advice to upper management is to be more forgiving on the first offense for something. We are human beings and sometimes life stuff happens.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Don't mess up here! Don't stay off the phone too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Representative in Altamonte Springs, FL
    Former Employee - Customer Care Representative in Altamonte Springs, FL

    I worked at World Travel Holdings

    Pros

    Great benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

    Cons

    Cons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

    Advice to ManagementAdvice

    Not every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Eh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Representative in Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL

    I have been working at World Travel Holdings

    Pros

    great fellow employee, work from home

    Cons

    They do not work with your schedule for any reason, not school, not another job, not family. Everything is done by what they feel they need.

    Advice to ManagementAdvice

    Pay attention to your smaller employees, they make the company and will probably be your boss one day.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Good place to work - especially with the new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Wilmington, NC
    Former Employee - Manager in Wilmington, NC

    I worked at World Travel Holdings

    Pros

    The new management (taking company from World Travel Holdings from National Leisure Group) is very strong. There are good guys at the helm (finally).

    Cons

    Benefits are not great. Health insurance costs a lot - they spend money on things like pet insurance ad legal insurance instead of offering better quality health care for lower premiums.

    Advice to ManagementAdvice

    Invest in a better benefits package.

    Approves of CEO
  6. 3 people found this helpful  

    Great people with a need for a leader that will really push the envelope.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Developer in Woburn, MA
    Current Employee - Developer in Woburn, MA

    I have been working at World Travel Holdings

    Pros

    Smart people that care about one another and care about their business. They are passionate about their work, but they don't expect you to be married to your job. The management team has good travel experience (good and bad sometimes). The senior team respects and values the employees. They are very open to feedback and I feel like they value the contribution and ideas of every employee.

    Cons

    Management is not looking to innovate much. They are looking to tweak around the edges rather than build something remarkable.

    The medical benefits are below average. The working space is far below average. There are no perks to speak of including travel perks.

    Advice to ManagementAdvice

    dare to be different. shake up leadership that is not trying to change the game. Don't be afraid to get someone new into a key position even if they have to come from outside of travel. Find someone that has built a brand and has deep direct to consumer marketing experience. consider your value proposition more and your tactical performance metrics a little less. invest in your online user experience.

    No opinion of CEO
  7.  

    This workplace is best for people who love travel and don't need to make that much money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Petaluma, CA
    Current Employee - Anonymous Employee in Petaluma, CA

    I have been working at World Travel Holdings

    Pros

    Travel opportunities and supportive environment. Coworkers are friendly and willing to help. Management seems interested in employee feedback.

    Cons

    Mediocre pay and inconsistent leadership. They're having a tough time during the economic downturn. Growth opportunities are very limited.

    Advice to ManagementAdvice

    Senior managment should keep communication with employees open. They should be flexible with schedules, travel opportunities and pay. It would be great if they could find new ways of attracting a larger market share.

    Approves of CEO
  8.  

    Needs imporvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Virtual Travel Consultant in San Diego, CA
    Former Employee - Virtual Travel Consultant in San Diego, CA

    I worked at World Travel Holdings

    Pros

    Ability to work at home

    Cons

    Tight management procedures which change constantly. Mandatory overtime not always necessary and unfair to employees, poor handling of procedural questioning and criticism, 21-point Customer Connection was introduced in 2007 which did not take into account successful practices used by seasoned travel agents and forced all agents to use "Company-researched" ideas on how to sell travel to the "discriminating" Internet travel client with consequences imposed if agents did not follow everything "by the book."Overall this procedure has been largely a failure but the Company will not let this go, basically so a Sales Manager can justify keeping his job.

    Advice to ManagementAdvice

    Happier employees are those that feel empowered to sell travel the way they know how. Allow flexibility in the sales process and only address issues if they are a problem. This was the way the former NLG ran the company and employees were much happier.

    No opinion of CEO
  9.  

    Pay more attention to who has the most impact on your customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Coach in Miramar, FL
    Former Employee - Sales Coach in Miramar, FL

    I worked at World Travel Holdings

    Pros

    They are a leader in the Travel Industry and have a very aggressive approach to gaining new business especially when the industry trends are down.

    Cons

    advancement opportunities and management payment is limited, and the bonus Maximum potential is not attainable. Compensation is always the first item to be changed for everyone when performance dips.

    Advice to ManagementAdvice

    Your frontline supervisors and coaches should be the most important people to senior managemet as they are given the most daily tasks and are responsible for keeping your frontline sales people motivated and productive. This is not the case and is usually the complete opposite, overworked and underpaid is essentially the way this position runs.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Its not what I thought it would be, but it's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Travel Pro
    Current Employee - Travel Pro

    I have been working at World Travel Holdings

    Pros

    Best reason to work here is because you want to work from home, your an excellent salesperson and or you want discounts on cruises.

    Cons

    It's funny I read this site before I took this job and I thought man this job could mean some opportunity for growth, money and benefits. I've always loved travel so it seemed like a great fit. Well let me tell you there where 25+ people in my training class and now there's about 8-10 left with 6 of them telling me personally how upset they are with this job. Take this job if you are already a salesperson and your able to sell anyone on anything,, don't take this job if you think your going to be trained on how to sell. You will be very disappointed with your pay check. Here's what they don't tell you in the interview or in training....your making usually about usually 10% of 10% of the total. Sometimes that's as little as $9, many times your not making anything at all except your hourly wage, which is $8. Let's face it people now a days want to book things online, so they call to get answers to questions than leave and book it themselves. Which not only do you not make money but you don't meet your conversion percentage. Oh, I almost forgot about the forced Overtime, that's makes for very unhappy employees. It's great working from home but you can make more at burger king flipping burgers with less stress. Why am I still here? Because I like working from home :)

    Advice to ManagementAdvice

    Start telling new hires what its really like to work here! Stop sugar coding the job. Only a very small percentage of people are making the money you post in the job description. Just like only a very tiny number of rooms/sailings actually go for the prices you post online. Another crappy part of the job, explaining to people that what the see online isn't the actual cost...kinda makes it hard to sell something when people don't trust us.

    No opinion of CEO
  11.  

    Great place to train and learn the cruise business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Group Sales
    Current Employee - Group Sales

    I have been working at World Travel Holdings

    Pros

    Work your own hours. You can earn an unlimited income however it dies take a while to build up
    your sales.

    Cons

    The management is ok. If you do not work you do not make any money. If you have a reservation to cancel they will take the commission out of your next pay check.

    Advice to ManagementAdvice

    Be much more helpful to people who are having a difficult time making sales rather than gushing over the people that are making sales. Everyone wants to be successful.

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