World Travel Holdings

  www.wth.com
  www.wth.com

World Travel Holdings Reviews

Updated November 19, 2014
Updated November 19, 2014
86 Reviews
2.7
86 Reviews
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World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
63 Ratings

Review Highlights

Pros
  • Great for people who want to work from home and don't need daily contact (in 27 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • Even if you've never done a work-from-home job before (in 4 reviews)

  • If you have worked in a call center then you know how bad those places really are (in 6 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good place to work - especially with the new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Wilmington, NC
    Former Employee - Manager in Wilmington, NC

    I worked at World Travel Holdings

    Pros

    The new management (taking company from World Travel Holdings from National Leisure Group) is very strong. There are good guys at the helm (finally).

    Cons

    Benefits are not great. Health insurance costs a lot - they spend money on things like pet insurance ad legal insurance instead of offering better quality health care for lower premiums.

    Advice to ManagementAdvice

    Invest in a better benefits package.

    Approves of CEO
  2. 3 people found this helpful  

    Great people with a need for a leader that will really push the envelope.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Developer in Woburn, MA
    Current Employee - Developer in Woburn, MA

    I have been working at World Travel Holdings

    Pros

    Smart people that care about one another and care about their business. They are passionate about their work, but they don't expect you to be married to your job. The management team has good travel experience (good and bad sometimes). The senior team respects and values the employees. They are very open to feedback and I feel like they value the contribution and ideas of every employee.

    Cons

    Management is not looking to innovate much. They are looking to tweak around the edges rather than build something remarkable.

    The medical benefits are below average. The working space is far below average. There are no perks to speak of including travel perks.

    Advice to ManagementAdvice

    dare to be different. shake up leadership that is not trying to change the game. Don't be afraid to get someone new into a key position even if they have to come from outside of travel. Find someone that has built a brand and has deep direct to consumer marketing experience. consider your value proposition more and your tactical performance metrics a little less. invest in your online user experience.

    No opinion of CEO
  3.  

    This workplace is best for people who love travel and don't need to make that much money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Petaluma, CA
    Current Employee - Anonymous Employee in Petaluma, CA

    I have been working at World Travel Holdings

    Pros

    Travel opportunities and supportive environment. Coworkers are friendly and willing to help. Management seems interested in employee feedback.

    Cons

    Mediocre pay and inconsistent leadership. They're having a tough time during the economic downturn. Growth opportunities are very limited.

    Advice to ManagementAdvice

    Senior managment should keep communication with employees open. They should be flexible with schedules, travel opportunities and pay. It would be great if they could find new ways of attracting a larger market share.

    Approves of CEO
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  5.  

    Needs imporvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Virtual Travel Consultant in San Diego, CA
    Former Employee - Virtual Travel Consultant in San Diego, CA

    I worked at World Travel Holdings

    Pros

    Ability to work at home

    Cons

    Tight management procedures which change constantly. Mandatory overtime not always necessary and unfair to employees, poor handling of procedural questioning and criticism, 21-point Customer Connection was introduced in 2007 which did not take into account successful practices used by seasoned travel agents and forced all agents to use "Company-researched" ideas on how to sell travel to the "discriminating" Internet travel client with consequences imposed if agents did not follow everything "by the book."Overall this procedure has been largely a failure but the Company will not let this go, basically so a Sales Manager can justify keeping his job.

    Advice to ManagementAdvice

    Happier employees are those that feel empowered to sell travel the way they know how. Allow flexibility in the sales process and only address issues if they are a problem. This was the way the former NLG ran the company and employees were much happier.

    No opinion of CEO
  6.  

    Pay more attention to who has the most impact on your customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Coach in Miramar, FL
    Former Employee - Sales Coach in Miramar, FL

    I worked at World Travel Holdings

    Pros

    They are a leader in the Travel Industry and have a very aggressive approach to gaining new business especially when the industry trends are down.

    Cons

    advancement opportunities and management payment is limited, and the bonus Maximum potential is not attainable. Compensation is always the first item to be changed for everyone when performance dips.

    Advice to ManagementAdvice

    Your frontline supervisors and coaches should be the most important people to senior managemet as they are given the most daily tasks and are responsible for keeping your frontline sales people motivated and productive. This is not the case and is usually the complete opposite, overworked and underpaid is essentially the way this position runs.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Its not what I thought it would be, but it's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Travel Pro
    Current Employee - Travel Pro

    I have been working at World Travel Holdings

    Pros

    Best reason to work here is because you want to work from home, your an excellent salesperson and or you want discounts on cruises.

    Cons

    It's funny I read this site before I took this job and I thought man this job could mean some opportunity for growth, money and benefits. I've always loved travel so it seemed like a great fit. Well let me tell you there where 25+ people in my training class and now there's about 8-10 left with 6 of them telling me personally how upset they are with this job. Take this job if you are already a salesperson and your able to sell anyone on anything,, don't take this job if you think your going to be trained on how to sell. You will be very disappointed with your pay check. Here's what they don't tell you in the interview or in training....your making usually about usually 10% of 10% of the total. Sometimes that's as little as $9, many times your not making anything at all except your hourly wage, which is $8. Let's face it people now a days want to book things online, so they call to get answers to questions than leave and book it themselves. Which not only do you not make money but you don't meet your conversion percentage. Oh, I almost forgot about the forced Overtime, that's makes for very unhappy employees. It's great working from home but you can make more at burger king flipping burgers with less stress. Why am I still here? Because I like working from home :)

    Advice to ManagementAdvice

    Start telling new hires what its really like to work here! Stop sugar coding the job. Only a very small percentage of people are making the money you post in the job description. Just like only a very tiny number of rooms/sailings actually go for the prices you post online. Another crappy part of the job, explaining to people that what the see online isn't the actual cost...kinda makes it hard to sell something when people don't trust us.

    No opinion of CEO
  8.  

    Great place to train and learn the cruise business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Group Sales
    Current Employee - Group Sales

    I have been working at World Travel Holdings

    Pros

    Work your own hours. You can earn an unlimited income however it dies take a while to build up
    your sales.

    Cons

    The management is ok. If you do not work you do not make any money. If you have a reservation to cancel they will take the commission out of your next pay check.

    Advice to ManagementAdvice

    Be much more helpful to people who are having a difficult time making sales rather than gushing over the people that are making sales. Everyone wants to be successful.

  9. 1 person found this helpful  

    They don't pay well!!, the more you know they change your banding and your pay decreases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Travel Pro
    Current Employee - Travel Pro

    I have been working at World Travel Holdings

    Pros

    To have a job, do a couple of ship tours, eat the food on tours.....thats the only perk you'll recieve.

    Cons

    Alot of micro managing and ass kissing, they treat you like a race horse!!! the scheduling sucks and changes every three months.

    Advice to ManagementAdvice

    They dont pay well, the more you know about selling cruises and learn the ships. They force you to change your banding to get more commission, this is done when its the busy periods so you can think your making more money!!!....They are nothing but Hustlers!!

    Disapproves of CEO
  10.  

    A good company to work for but unclear of goals and current supervisors pretend to work and do nothing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings

    Pros

    World Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

    Cons

    Senior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

    Advice to ManagementAdvice

    Stop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

    Recommends
    No opinion of CEO

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