World Travel Holdings

  www.wth.com
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World Travel Holdings Reviews

Updated May 29, 2014
All Employees Current Employees Only

3.2 65 reviews

70% Approve of the CEO

World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin

Brad Tolkin

(46 ratings)

54% of employees recommend this company to a friend

Review Highlights

Pros
  • Working from home is nice, there is a good support structure even though you work from home (in 17 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • Throw them on the phones for the busy season during the first part of the year and when it slows down they are glad to see you go (in 4 reviews)

  • There's so much this company need to improve on for their call center (in 4 reviews)

More Highlights
16 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Needs imporvement

    Virtual Travel Consultant (Former Employee) San Diego, CA

    ProsAbility to work at home

    ConsTight management procedures which change constantly. Mandatory overtime not always necessary and unfair to employees, poor handling of procedural questioning and criticism, 21-point Customer Connection was introduced in 2007 which did not take into account successful practices used by seasoned travel agents and forced all agents to use "Company-researched" ideas on how to sell travel to the "discriminating" Internet travel client with consequences imposed if agents did not follow everything "by the book."Overall this procedure has been largely a failure but the Company will not let this go, basically so a Sales Manager can justify keeping his job.

    Advice to Senior ManagementHappier employees are those that feel empowered to sell travel the way they know how. Allow flexibility in the sales process and only address issues if they are a problem. This was the way the former NLG ran the company and employees were much happier.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Pay more attention to who has the most impact on your customers

    Sales Coach (Former Employee) Miramar, FL

    ProsThey are a leader in the Travel Industry and have a very aggressive approach to gaining new business especially when the industry trends are down.

    Consadvancement opportunities and management payment is limited, and the bonus Maximum potential is not attainable. Compensation is always the first item to be changed for everyone when performance dips.

    Advice to Senior ManagementYour frontline supervisors and coaches should be the most important people to senior managemet as they are given the most daily tasks and are responsible for keeping your frontline sales people motivated and productive. This is not the case and is usually the complete opposite, overworked and underpaid is essentially the way this position runs.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Its not what I thought it would be, but it's a job.

    Travel Pro (Current Employee)

    ProsBest reason to work here is because you want to work from home, your an excellent salesperson and or you want discounts on cruises.

    ConsIt's funny I read this site before I took this job and I thought man this job could mean some opportunity for growth, money and benefits. I've always loved travel so it seemed like a great fit. Well let me tell you there where 25+ people in my training class and now there's about 8-10 left with 6 of them telling me personally how upset they are with this job. Take this job if you are already a salesperson and your able to sell anyone on anything,, don't take this job if you think your going to be trained on how to sell. You will be very disappointed with your pay check. Here's what they don't tell you in the interview or in training....your making usually about usually 10% of 10% of the total. Sometimes that's as little as $9, many times your not making anything at all except your hourly wage, which is $8. Let's face it people now a days want to book things online, so they call to get answers to questions than leave and book it themselves. Which not only do you not make money but you don't meet your conversion percentage. Oh, I almost forgot about the forced Overtime, that's makes for very unhappy employees. It's great working from home but you can make more at burger king flipping burgers with less stress. Why am I still here? Because I like working from home :)

    Advice to Senior ManagementStart telling new hires what its really like to work here! Stop sugar coding the job. Only a very small percentage of people are making the money you post in the job description. Just like only a very tiny number of rooms/sailings actually go for the prices you post online. Another crappy part of the job, explaining to people that what the see online isn't the actual cost...kinda makes it hard to sell something when people don't trust us.

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great place to train and learn the cruise business.

    Group Sales (Current Employee)

    ProsWork your own hours. You can earn an unlimited income however it dies take a while to build up
    your sales.

    ConsThe management is ok. If you do not work you do not make any money. If you have a reservation to cancel they will take the commission out of your next pay check.

    Advice to Senior ManagementBe much more helpful to people who are having a difficult time making sales rather than gushing over the people that are making sales. Everyone wants to be successful.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    They don't pay well!!, the more you know they change your banding and your pay decreases

    Travel Pro (Current Employee)

    ProsTo have a job, do a couple of ship tours, eat the food on tours.....thats the only perk you'll recieve.

    ConsAlot of micro managing and ass kissing, they treat you like a race horse!!! the scheduling sucks and changes every three months.

    Advice to Senior ManagementThey dont pay well, the more you know about selling cruises and learn the ships. They force you to change your banding to get more commission, this is done when its the busy periods so you can think your making more money!!!....They are nothing but Hustlers!!

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A good company to work for but unclear of goals and current supervisors pretend to work and do nothing.

    Anonymous Employee (Current Employee)

    ProsWorld Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

    ConsSenior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

    Advice to Senior ManagementStop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

    Yes, I would recommend this company to a friend

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