Xanterra Reviews

Updated August 22, 2014
Updated August 22, 2014
80 Reviews

2.2
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrew N Todd
32 Ratings

Review Highlights

Pros
  • You get to live in a national park, that's about it (in 15 reviews)

  • We meet people from all over the world and often get to interact with them (in 8 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck (in 7 reviews)

  • You will work LONG hours, especially at the end of the season (in 4 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    The worst company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Yellowstone National Park, WY
    Former Employee - Anonymous Employee in Yellowstone National Park, WY

    I worked at Xanterra full-time for less than a year

    Pros

    Yellowstone is your backdoor, many hiking possibilities, meeting like minded people from all over the world

    Cons

    Xanterra is absolutely the worst company I've ever dealt with. Management is solely based on seniority rather than skill level, the living conditions are terrible, you WILL get food poisoning at some point in time from the Employee Dining Room and you will never go bed on a full stomach. The company treats their employees like numbers.

    Personally, I was placed in a "condemned" dorm to live that was supposed to be torn down years ago. The room 2 doors down had bedbugs, I never witnessed the dorm bathrooms being cleaned and there was vulgar graffiti all over the walls from the 1990's. The outside door was broken so every morning there were dead moths all over the floor that were never cleaned up by the residence staff. Mice were a common companion even after employees had to watch a video on hantavirus. Personnel was a sad excuse. They could care less about they employees who they were supposed to be assisting. My immediate manager would walk away from guests who were dissatisfied and make one of us deal with them. To make the situation even worse, the pay was awful.

    I would highly recommend to anyone set on working in a national park to seek out a different concessionaire such as Delaware North or work in the surrounding towns. You will regret working for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    xanterrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Employee  in  Yellowstone National Park, WY
    Former Employee - Food and Beverage Employee in Yellowstone National Park, WY

    I worked at Xanterra full-time for less than a year

    Pros

    uh living in a national park of course, meeting amazing people.

    Cons

    everything else.
    management is beyond horrible, they have no respect for their employees. They are usually very incompetent and almost malicious. Actually they are quite malicious.
    You work long hours, 5 days a week. Doubles every day and it never ends, regardless of what they will promise you.
    They take A LOT out of your paycheck, which can be understandable because they are giving you 3 meals a day and housing, however the meals aren't usually the best and in housing you aren't given a lot of privacy or rights. Rangers peak through your windows, and mandatory "room checks" are also in place. Basically xanterra hires you and then desperately tries to find ways to fire you as well.
    Pay rate is low, and you aren't given over time pay.
    Yeah I advise not to work for xanterra, which can be hard, however if you want to work for a national park that contracts xanterra look for other companies within the park, example delaware north.

    i will never work for xanterra again. ever.

    Advice to ManagementAdvice

    learn how to treat people with respect. uh learn how to be competent. also don't be a manager.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Deserted... no help in sight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Don't Want to Say  in  Death Valley, CA
    Current Employee - Don't Want to Say in Death Valley, CA

    I have been working at Xanterra full-time for more than 3 years

    Pros

    It's nice to live away from the rat race. For those individuals that don't like spending 2+ hours on the freeway every day, its a short walk to work.

    Cons

    Extremely dysfunctional environment. The current General Manager doesn't seem to know what he's doing and treats employees like dirt. The condition of the 'resort' is deplorable and the quality of the food we offer guests is appalling. Everything from the offices to the restaurants to the employee housing is filthy. I wouldn't eat here if I didn't get it for free.

    Advice to ManagementAdvice

    Check references before you hire, especially General Manager and Directors. There's some pretty sleazy people running this place. Employees want to feel like they are making a contribution, but they can't if they don't know what's expected of them and they don't have proper training. A lot of good people come here and they're gone within months or even weeks... that should tell you something. Something's really wrong here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Reservation Agent - Caution! Greenwood Village, CO HQ's

    Former Employee - Reservations Agent  in  Greenwood Village, CO
    Former Employee - Reservations Agent in Greenwood Village, CO

    I worked at Xanterra part-time for less than a year

    Pros

    Could be a great position. Opportunity for bonuses. They offer ECO pass, have variable shifts (which you bid on but are seniority based), None of the shifts are bad though.

    Cons

    Don't quit a job to take this job. Their new hire training program expects you to score 90% by end of the training. In one new hire training program 5 people didn't make it through the program. What does that say about the training?

    Doesn't Recommend
  6.  

    Horrible, just horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Yellowstone National Park, WY
    Former Employee - Reservations Agent in Yellowstone National Park, WY

    I worked at Xanterra part-time for less than a year

    Pros

    You get to live in a national park, that's about it. Other than that, the food is horrible as well as the living conditions.

    Cons

    The living conditions at Yellowstone (Mammouth) are atrocious! There are 3-4, sometimes 5 to a room (especially the foreign workers). You MUST pay for three meals a day (they are deducted) even if you just eat one or two. People who have questioned their deductions have been fired a week later for "poor work" performance. The Internet is practically non-existent in the dorms. When you can connect, it is as slow as dial-up. I mean working for Xanterra is just bad, really bad. In the summer there are tons of young kids who get drunk and come in at all hour of the night and have kept up employees who have to work in the morning. You complain to HR and they do NOTHING. One more thing, they take advantage of the immigrant workers who work in the summer. They really pack them into the dorm rooms and this leads to extremely loud noise at all hours of the day and evening. You have to be pretty hard up to work there, or just don't care about being paid and want to live in a National Park for free. That's really the ONLY reason to work there.

    Advice to ManagementAdvice

    Why even give advice, they WILL NOT LISTEN.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    The best summer of your life and the worst management you'll experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prep Cook  in  Yellowstone National Park, WY
    Former Employee - Prep Cook in Yellowstone National Park, WY

    I worked at Xanterra full-time for more than a year

    Pros

    Living in Yellowstone National Park is one of the best things you'll do in your life. Meeting wildly different sorts of people and living in a dorm. Limitless recreational activities. Backpacking, hiking, camping, disc golf, fishing, wildlife, geysers, hot springs.

    Cons

    Management policies. They treat their employees like trash. Good people are fired for little to no reason. The pay is a joke.

    Advice to ManagementAdvice

    Relax the conduct code for employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Do it or else

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra

    Pros

    Beautiful locations across the country

    Cons

    No training, no support, no money

    Advice to ManagementAdvice

    Become current on all issues not just the environment.

  9. 2 people found this helpful  

    Shitty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prep Cook  in  Yellowstone National Park, WY
    Former Employee - Prep Cook in Yellowstone National Park, WY

    I worked at Xanterra as a contractor for less than a year

    Pros

    You get to work in a beautiful park and on your days off (which aren't guaranteed) you can camp and go hiking and explore. You get to meet a lot of cool people from all over the world.

    Cons

    bad pay, can work two weeks straight with no days off, shift leaders stand around crossing their arms and yelling but not doing anything. very rude guests who treat you like trash, food is gross and inedible, people get fired over stupid things like giving just slightly more than the amount ice cream allowed, favoritism, micro management.

    Advice to ManagementAdvice

    Pay more for the crap we put up with, don't overwork your employees, don't play favorites, don't force stupid unnecessary rules that make work harder.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Hourly Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xanterra part-time

    Pros

    Working in a National Park

    Cons

    Management micromanages everything you do. They also do not care truly about the people that work for them. This is from the top down. They think they can treat people as if they are dictators. If you do not value the knowledge that people being to the table.

    Advice to ManagementAdvice

    Learn how to treat people.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    great national park

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prep Cook  in  Mammoth Hot Springs, WY
    Former Employee - Prep Cook in Mammoth Hot Springs, WY

    I worked at Xanterra full-time for more than 3 years

    Pros

    living inside of the most beautiful park
    great friends that last a lifetime

    Cons

    work 48hrs before overtime sets in
    bare bones living conditions
    minimum wage for most to all positions
    costs taken out for room and food
    abusive managers (some exceptions but not many)
    poor recreations center

    Advice to ManagementAdvice

    try not firing everyone just because you can bring someone else in. and dont keep the employees that dont work anyway just to fire them after the higher ups notice and make you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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