Xanterra Reviews

Updated May 5, 2015
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3.0
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Andrew N Todd
9 Ratings

Pros
  • Living in Yellowstone National Park is one of the best things you'll do in your life (in 21 reviews)

  • Meeting people is by far the best part of this (in 11 reviews)

Cons
  • Living in a national park is supposed to supplement ridiculously low wages (in 7 reviews)

  • The worst about living and working here, is the living conditions are not nearly ideal (in 5 reviews)

More Pros and Cons

34 Employee Reviews

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  1. You get what you give.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Xanterra full-time

    Pros

    Little to no commute, annual raises, inexpensive living

    Cons

    Housing isn't the best (i.e. dorm style), HR/Management doesn't always back employees, high turnover

    Advice to Management

    One of our core values is Candor...please learn what that means!


  2. A combination of ups and downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Server in Mammoth Hot Springs, WY
    Current Contractor - Server in Mammoth Hot Springs, WY
    Doesn't Recommend
    Negative Outlook

    I have been working at Xanterra as a contractor (More than a year)

    Pros

    Good money, lots of great people to meet. Yellowstone is beautiful and it is very easy to move up to another position.

    Cons

    You only make four dollars an hour when you first start, there is definitely a lot of turnover in food and beverage

    Advice to Management

    Management definitely needs to communicate more and schedule things better. The staff works a lot of turnovers that seem to directly affect attitude.


  3. Helpful (3)

    If you have your heart set on being a Parky, you can do better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The location I was at had reasonable housing at an extremely low cost. Breakfast and lunch were free and dinner cost $3, decent medical and a matched 401k that was 100% vested immediately. Some of the employees are amazing people.

    Cons

    Extremely remote and desolate. Difficulty in attracting employees meant that many of the people who worked there were lowest-common-denominator people. Entrenched good ole boy network. Unnecessarily thick office politics. Toxic upper management. Incompetent middle management. Permanently low morale.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. front desk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra full-time

    Pros

    People, setting in national parks

    Cons

    Live in dorms, low pay, cranky guests


  6. Helpful (1)

    Beautiful places to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Fast Food Crew, Prep Cook, E-cafe Attendant in Zion National Park, UT
    Current Contractor - Fast Food Crew, Prep Cook, E-cafe Attendant in Zion National Park, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xanterra as a contractor (More than 8 years)

    Pros

    Beautiful places to get paid living in. Most employees are respectful. Sometimes great food.

    Cons

    No tv. A lot of drinking. Dorms could be better. Won't hire you back if you have to break your contract three times.

    Advice to Management

    Listen to the lower level employees. Hire back some one who quit over 8 yrs ago.


  7. If youre young you should do it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dining Room Server in Yellowstone National Park, WY
    Current Employee - Dining Room Server in Yellowstone National Park, WY
    Recommends
    Neutral Outlook

    I have been working at Xanterra full-time (More than a year)

    Pros

    Good Pay, Good Community, you will have a lot of fun

    Cons

    Awful management, easy to be fired, hard hours, rangers hound employees.


  8. Helpful (3)

    Fun job, but company does not care about employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wrangler in Yellowstone, WI
    Former Employee - Wrangler in Yellowstone, WI
    Doesn't Recommend
    Negative Outlook

    I worked at Xanterra part-time (More than 3 years)

    Pros

    I had the opportunity to work with horses in Yellowstone National Park. It hardly felt like work!

    Cons

    The company does not care about their employees. They overcharge for food and housing, pay is low, workman's compensation is a joke! If the company put more care into their employees, they wouldn't have problems filling-and keeping positions filled.


  9. Helpful (1)

    Good and bad...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping Supervisor in Grand Canyon, AZ
    Former Employee - Housekeeping Supervisor in Grand Canyon, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Xanterra full-time (More than 3 years)

    Pros

    easy to transfer between departments to gain experience, great opportunity to work with people from all over the world and from all walks of life

    Cons

    terrible pay, terrible housing department, employees that shouldn't have lasted a week somehow last for years because management is afraid to get rid of them and stir the pot

    Advice to Management

    Upper management is pretty clueless for the most part. They will hire managers for units based solely on education, not experience. Granted, it can be great when a person has the degree to back up the job, but often this does not translate to a great manager! For example, I saw many housekeeping managers with zero work experience outside of an office...they had no knowledge of how a housekeeping department ran nor cared to learn! This resulted in very poorly ran units, with the entry level employees often being stuck doing managerial duties that their manager did not know how to do.


  10. Fun job, bad pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Wrangler in Yellowstone National Park, WY
    Former Contractor - Wrangler in Yellowstone National Park, WY
    Doesn't Recommend
    Neutral Outlook

    I worked at Xanterra as a contractor (More than a year)

    Pros

    Paid vacation Lots of new people Wild animals

    Cons

    Not a well-paying job Terrible Management Spoiled-brat co-workers

    Advice to Management

    Treat your employees like you would like to be treated. And WORK


  11. Helpful (3)

    Know what you're getting into

    Former Employee - Anonymous Employee in Yellowstone National Park, WY
    Former Employee - Anonymous Employee in Yellowstone National Park, WY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Xanterra full-time (Less than a year)

    Pros

    You get to live in a national park! Also, your co-workers can be some of the best friendships that you make. They are usually pretty good about giving you time off to explore.

    Cons

    The pay is terrible for all the work that you do. They take so much out of your paycheck for horrible food at the employee cafeteria. Upper level management is far and distant.

    Advice to Management

    Upper level management - Get your head out of the clouds and stop dreaming! There is a difference between having an idea look good on paper and actually having it work!



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