Xanterra Reviews

Updated September 23, 2014
Updated September 23, 2014
86 Reviews
2.3
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrew N Todd
35 Ratings

Review Highlights

Pros
  • uh living in a national park of course, meeting amazing people (in 19 reviews)

  • Meeting people from all around the world, very fun, great people-skills building (in 11 reviews)


Cons
  • If you work as a cafeteria worker or similar low pay grade positions, the winter will suck (in 8 reviews)

  • You have to be pretty hard up to work there, or just don't care about being paid and want to live in a National Park for free (in 6 reviews)

More Highlights

24 Employee Reviews Back to all reviews

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  1.  

    if you work your way up to management it's pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Grand Canyon, AZ
    Current Employee - Management in Grand Canyon, AZ

    I have been working at Xanterra full-time (more than 5 years)

    Pros

    If you have management experience or the drive and patience to work your way up it's pretty good here. Management housing here is probably the best out of the whole NP system and cheap. Anything from an efficiency appt to a house is available depending on your position and time with the company. 2 bdrm town house with w/d is $320 a month. No central air but get a you can always get a window unit for 1-2 months a year you need it. Not much to do if you aren't super outdoorsy so a car is a must for your sanity. They do allow up to 2 cats in the appts and dogs in the houses but not in the dorms. Lots of people with kids and there is a K-12 school in the park. Signing privileges (free food) up to 3 meals a day in the cafeterias for yourself or if you are in upper management family etc too. Overall the food isn't too bad, mostly processed Sysco stuff but they have been incorporating more fresh veg lately. Good enough for lunch when you are working or just don't want to cook.

    Cons

    Micro managing or nothing at all. As middle management the higher ups either dictate your every move or you get no assistance from them what so ever. It's a year round park but the majority of entry level jobs are seasonal international workers. That's great for multiculturalism but it's a never stopping revolving door when it comes to training. By the time you get someone trained and up to full speed they are only around for another month or 2 if you are lucky. Then the process starts all over. When it comes to hiring they hire anyone who can pass a felony background check and a pee test. But when it comes to firing people it's nearly impossible. If you show up to work sober, regardless of what kind of worker you are or if you even really do your job, it is nearly impossible to get rid of anyone for horrible performance. Everyone sees it, it starts to effect the performance of the good workers, and overall moral goes down the toilet. I've had people I've written up repeatedly for not doing their job properly for MONTHS on end. Others have to pick up their slack constantly but nope, can't fire them.

    Advice to ManagementAdvice

    Fix the issues with the dorms!!! (bed bugs, cleanliness etc) I know there is nothing that can be done about the number of dorms/beds but the overall living conditions could be VASTLY improved. Focus more on hiring domestic employees. The internationals come here for vacation, work is something they are grudgingly forced to do to keep their visa and often do as little as absolutely possible. Improve the pay and living conditions, provide more activities for people to do so downing a 12 pack and bottle every night isn't the only option for entertainment, kick out the drunks after they cause too many problems, and you'll attract a lot better people and the good ones that do show up won't go running so fast either.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A great place to try different positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry in Grand Canyon, AZ
    Current Employee - Data Entry in Grand Canyon, AZ

    I have been working at Xanterra full-time (more than an year)

    Pros

    Xanterra hires virtually anyone - this is good and bad. Opportunities for moving up or for simply trying something different are different every day. The cost of living is low, so working here allows you to save money too.

    Cons

    Living in company housing (especially in the dormitories) can be very challenging - the proctors don't hold the troublemakers accountable. Pay is low for the work that you are doing, and the jobs themselves can be boring.

    Advice to ManagementAdvice

    Raise the wages and you'll gain better employees who don't move on when they get frustrated. Improve conflict resolution skills in management, especially in the Housing department. This would help you retain employees, ultimately saving you money.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Death Valley, CA
    Current Employee - Front Desk Agent in Death Valley, CA

    I have been working at Xanterra full-time (less than an year)

    Pros

    Beautiful location. Rent is fair and if you have no other bills, it's easy to save up money.

    Cons

    Hot summers, very little employee appreciation, management tends to overlook actions of some employees because they just need a body to work, moral low

    Advice to ManagementAdvice

    Actually listen and follow up when employees complain. Don't just think they are trying to get someone in trouble. Don't be afraid to punish someone because you are afraid of getting sued for discrimination.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great for seasonal paid vacation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in Yellowstone National Park, WY
    Former Employee - Waiter in Yellowstone National Park, WY

    I worked at Xanterra part-time (less than an year)

    Pros

    Had plenty of time off to go hiking in Yellowstone, kind of like a paid vacation.

    Cons

    Job is quite stressful and un-rewarding in my opinion.

    Advice to ManagementAdvice

    Not much that the management could have done to make it better.

    No opinion of CEO
  6. 1 person found this helpful  

    Take advantage of your days off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kitchen Crew in Springdale, UT
    Current Employee - Kitchen Crew in Springdale, UT

    I have been working at Xanterra as a contractor (more than an year)

    Pros

    Cheap housing and food, amazing scenic surroundings, plenty of friendship possibilities.

    Cons

    Low wage compared to local area, seasonal, management expects perfected excellence from untrained/inexperienced employees. Write-ups are the F&B managers' specialty.

    Advice to ManagementAdvice

    Most other Xanterra properties have a season bonus, complete the entire season without leaving early and you get a bonus. Not here! and not for the hourly employees that do all the work. However, upper management gets theirs. Sad, the ones that sit in their offices and delegate to their peons are rewarded for their "hard work". Some managers are only capable of pointing out an employees' flaws, but never a sincere compliment for a job well done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Worked as a Server in Yellowstone National Park

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Bozeman, MT
    Former Employee - Server in Bozeman, MT

    I worked at Xanterra as a contractor (less than an year)

    Pros

    High diversity, good employee accommodation

    Cons

    management system was not proper, less working hours in peak season

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Yellowstone NP, Grant village

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping in Yellowstone National Park, WY
    Former Employee - Housekeeping in Yellowstone National Park, WY

    I worked at Xanterra as a contractor (less than an year)

    Pros

    You get to see Yellowstone National Park for free. Lot's of hiking.

    Cons

    Employee foods are not very good.

  9.  

    SO - SO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra

    Pros

    You work in a National Park!

    Cons

    Bad Pay
    They are Ruthless when it comes to job security!

    Advice to ManagementAdvice

    Ok

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Location is everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Crew in Yellowstone National Park, WY
    Former Employee - Kitchen Crew in Yellowstone National Park, WY

    I worked at Xanterra as a contractor (less than an year)

    Pros

    Personally worked in Yellowstone, and as my title says, location is everything. Most of their locations are amazing places, and the work load is usually not intensive for extensive periods of time. Easy to get hired with minimal experience.

    Cons

    Strict company standards/lack of flexability. Low pay, as a common employee you have little to nothing protecting your job and you are seen as very expendable.

    Advice to ManagementAdvice

    I understand the reasons to be strict, but there are limits

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Server in Yellowstone National Park

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Yellowstone National Park, WY
    Former Employee - Server in Yellowstone National Park, WY

    I worked at Xanterra as a contractor (less than an year)

    Pros

    Live and work in the park! I got the chance to spend the entire season in Yellowstone. I met so many awesome people from around the world, while making REALLY good money.

    Cons

    As a server we did 48-50 hour work weeks. Many times you work until 11-12 at night and are expected to work breakfast at 6 AM. Lots of people got fired for things done outside of work. I.E. Underage drinking, drugs, public intox and so on. How you behave yourself outside of work does matter a lot here. With so many people being fired, and no one new being hired, the work loads and shifts continued to get heavier. Dorm living isn't terrible. Employee dining room wasn't the best.

    Advice to ManagementAdvice

    Encourage more teamwork! There were no negative (or positive) reinforcements for teamwork, so many people only worked the 'bare minimum', which is really frustrating in a FOH position.

Xanterra Photos

Yellowstone busses in the snow

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