Xanterra Reviews

Updated June 8, 2015
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Andrew N Todd
12 Ratings

Pros
  • Living in Yellowstone National Park is one of the best things you'll do in your life (in 21 reviews)

  • Meeting people is by far the best part of this (in 11 reviews)

Cons
  • Living in a national park is supposed to supplement ridiculously low wages (in 7 reviews)

  • The worst about living and working here, is the living conditions are not nearly ideal (in 5 reviews)

More Pros and Cons

23 Employee Reviews

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  1. A good company for a year, or for retirement, but not for a career

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Yellowstone National Park, WY
    Former Employee - Team Leader in Yellowstone National Park, WY

    I worked at Xanterra

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Work located in very nice places, national parks usually. Xanterra actually goes to pretty great lengths to provide services (counseling, entertainment, recreation, comraderie) to it's employees. They sponsor a lot of employee sports, talent contests, open mike's, stuff like that to provide entertainment in the dullness of a National Park (yes it can be dull). Because Xanterra employees live, work, eat, and recreate together the sense of community is tremendous. Management is friendly, approachable, and likeable, usually they are cooperative. Management does a great deal to make employees feel valued and to recognize good work. The gifts Xanterra gives you are a nice touch.

    Cons

    Horrible jobs, and the worse your job is, the lower the salary. No opportunity for advancement for seasonal employees, despite the fact that it's a seasonal company. Xanterra can attract and employ some pretty scumy people... dormitories can be loud, raucous, laced with drugs, sex, etc. The communal bond that develops between Xanterra employees is generally strengthened by a shared loathing of the company. Xanterra either works it's employees to the bone (if it didn't hire enough people) or it can't give everyone enough hours (if it hired too many). Either way the pay is a pittance compared to what you could make with other companies for the same work, and a large part of it comes out of your paycheck to pay for room and board.

    Advice to Management

    Stay out of lower level management's hair... they know what's going on better than you do anyway.


  2. Not the best

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fast Food Kitchen Crew in Yellowstone National Park, WY
    Former Employee - Fast Food Kitchen Crew in Yellowstone National Park, WY

    I worked at Xanterra

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The part of the park I was in was beautiful. Despite all of the snow, it was nice to see all of the glories nature had to offer

    Cons

    Xanterra is filled with a bunch of two-faced, overly-environmental, liberals that care a lot more about personal appearances than actual skill. There are so many restrictions on the employees that it's not even right to come in to work without shaving because you were sick the night before and was unable to come in to work and your boss neglected to tell you when you work next.

    Advice to Management

    If I ever decide to work with Xanterra again, it's gonna be in either a different part of the park, or in a different part of the country.


  3. Helpful (5)

    Fantastic location, horrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Server in Grand Canyon Village, AZ
    Current Employee - Lead Server in Grand Canyon Village, AZ

    I have been working at Xanterra full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Dirt cheap rent, limitless outdoor adventures, easily find like minded outdoor type people, amazing scenery

    Cons

    Management doesn't actually care about it's employees, guest(s), or the location at all, neither does HR, strictly thinking about themselves & what way they can make their job easier on themselves. The easy route is the only route with this company. If you try to make the place better with an idea or helpful thought, or anything that could be considered as an improvement of any kind then your deemed a threat & pursude at all costs necessary until they can terminate you.

    Advice to Management

    Managers evaluating other managers is elementary, doing monthly evaluations if not weekly from all employees gives you a better understanding of your managers & a better tool to solidify you chose the right person for managing your staff


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  5. I worked for Xanterra not for the job, but for the opportunity to live and explore Yellowstone National Park.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Yellowstone National Park, WY
    Former Employee - Bartender in Yellowstone National Park, WY

    I worked at Xanterra full-time (More than 3 years)

    Pros

    Location location location. Xanterra is a parks concessionaire, providing opportunities to live in fabulous places.

    Cons

    The company has a severe disconnect with its hourly employees and is consistently understaffed.

    Advice to Management

    Remember the bottom line is important, but not at the expense of your employees well being.


  6. Exhausting but fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Server in Yellowstone National Park, WY
    Former Contractor - Server in Yellowstone National Park, WY

    I worked at Xanterra as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good money (tipped positions only). Getting to live in Yellowstone and meet awesome people makes all the cons worth it.

    Cons

    Terrible company. Terrible wages for non-tipped employees. The food sucks and have to pay for three meals a day even if you don't eat them. Almost everyone is inexperienced and pretty bad their jobs (cooks, servers, management). You will work LONG hours, especially at the end of the season. But as soon as it's over you'll starting missing the park and missing your friends want to go back next summer.

    Advice to Management

    Care about the people that work for you at least a little bit. Get better food.


  7. Helpful (3)

    Know what you are getting yourself into.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yellowstone National Park, WY
    Current Employee - Anonymous Employee in Yellowstone National Park, WY

    I have been working at Xanterra full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Meeting many other people from different backgrounds/cultures... But.. how is that different from college?

    Cons

    Living in a national park is supposed to supplement ridiculously low wages. What's the point you're working ALL the time.

    Advice to Management

    Stop treating your employees like slaves and staffing levels would be above 25% by the end of the season.


  8. Xanterra, the place where high schoolers go to avoid college.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xanterra part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learning about other cultures and meeting people from all over the world. Living in the national parks. Opportunity to volunteer with park rangers. Opportunity for entry-level management. Free housing and low cost food plan for managers.

    Cons

    Bare bones living quarters for new hires. Usually overstaffed. Underpaid employees, expect a 200-400 biweekly paycheck. Servers make the most money out of everyone. Server assistants are treated like absolute trash (Your pay is up to the server you happen to work with that night) in other words you will work with your enemy and make 7.25 to do all the hard labor while the servers watch you clean everything and while they talk to the guests.

    Advice to Management

    Promote hard workers fast. Don't keep someone in the dish room because they are a really hard worker, people deserve better. Don't be so anal about napkin placement and dress code.


  9. was good and not the best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Kitchen Crew in Yellowstone National Park, WY
    Former Contractor - Kitchen Crew in Yellowstone National Park, WY

    I worked at Xanterra as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    doing a good job and meeting new people.

    Cons

    not enough hours when needing them.

    Advice to Management

    they don't understand what you do for them but they complains a lot.


  10. Helpful (2)

    Awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cocktail Server in Yellowstone National Park, WY
    Current Employee - Cocktail Server in Yellowstone National Park, WY

    I have been working at Xanterra full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I met the best people in the world.

    Cons

    Xanterra didn't care about its employees, fed us terrible food, and were too strict.


  11. Helpful (1)

    Assistant Dining Room Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xanterra

    Pros

    Oppotunity to advance very quick in the companay

    Cons

    Long hours result in making less money than those you manage



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