Xcel Energy Reviews

Updated March 25, 2015
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Xcel Energy Chairman, President & CEO Benjamin G.S. Fowke III
Benjamin G.S. Fowke III
64 Ratings

23 Employee Reviews

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  1. Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xcel Energy

    Pros

    Co-workers were usually good to work with

    Cons

    Mangers/Supervisors micro-manage field and office workers. Lack of actual good management skills. They also can't formulate a readable e-mail.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. The organization could use some changes to be more efficient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Substation Engineer in Minneapolis, MN
    Current Employee - Substation Engineer in Minneapolis, MN

    I have been working at Xcel Energy

    Pros

    Great coworkers, benefits, and vacation allotment.

    Cons

    Understaffed, resistant to change adopting technology changes.

    Advice to ManagementAdvice

    You need to be further in front of pending industry changes. Problems are identified too late to be mitigated well. Address accountability issues in Business Systems.

    Doesn't Recommend
    Negative Outlook
  3. 2 people found this helpful

    Poor Management Abilities in Supply Chain / Mostly Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Supply Chain Consultant in Minneapolis, MN
    Former Contractor - Supply Chain Consultant in Minneapolis, MN

    I worked at Xcel Energy as a contractor (less than a year)

    Pros

    I enjoyed the ability to work on many different projects in a fast-paced environment, and the ability to work independently. Most of the people that I worked with were willing to be collaborative and helpful on projects when needed, which created for the most part a vibrant, fun, ever changing work environment that was challenging, rewarding, and enjoyable.

    Cons

    Very unethical managers. Some managers do not give feedback if there is an issue and/or they think you are not performing up to expectations. Consultants are not involved in meetings and are not kept in the business communications loop. If you fall out of good graces, any issues will not be discussed or attempted to be resolved, instead you will be shunned and ignored for months on end until you finally get so miserable, that you leave, or finally, get fired, or just no longer have any self-esteem to care. Seen it with several contractors there, sadly, and I experienced this behavior as well.

    Advice to ManagementAdvice

    Be fair. Give feedback. Don't play favorites and games with people and their careers. Recognize people for their contributions, hard work and talents. Recognize and respect those that are working hard and giving 110% effort to drive positive business results for your department. Don't burn bridges and treat people as if they are completely replaceable and unworthy of fair communications and acknowledgement.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Amarillo, TX
    Current Employee - Engineer in Amarillo, TX

    I have been working at Xcel Energy full-time (less than a year)

    Pros

    People and culture is good

    Cons

    Job application process is difficult and long

    Advice to ManagementAdvice

    ease of use

  6. Engineering PETS Group Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xcel Energy

    Pros

    Great people with lots to learn. Decent pay and decent benefits with a lot of time off. The company is strong financially.

    Cons

    The Engineering PETS group is organized such that you have two managers and they aren't well aligned. It's easy to get caught in the middle. Lots of long hours and busy work. To move up you have to relocate.

    Advice to ManagementAdvice

    Learn how to manage people instead of using them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. No Direction for Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Material Coordination Division in Maple Grove, MN
    Former Contractor - Material Coordination Division in Maple Grove, MN

    I worked at Xcel Energy as a contractor (more than a year)

    Pros

    8 Hour work day is pretty standard. Not required to be there longer often/ever.

    Free water.

    Some friendly employees. Stealing isn't common, people are honest.

    If you like perkins style food, lots of freebies each month or more from events/trainings that go on here.

    Cons

    This whole job is easy to call in from home. The few times I did it, I could watch a movie all day or play Xbox and I was just as productive.

    Working from home is looked at very negatively. There is a big push to "just use your PTO/sick days" if you can't make it in, even though you are told to bring your laptop home everyday just in case you get snowed in.

    Restructuring happens frequently. As if on a whim, employees will find new job duties and roles moved around on them.
    Productivity isn't rewarded. If you are a fast typer/great with people and can get more work done than the usual, doesn’t matter. You’ll get a nice GJ email from your direct, maybe. That’s the best recognition you’ll get.

    As noted by the supervisors, this environment “churns” a lot and literally, churns people OUT of it quickly.
    The most key employees, who if were gone things would go bad quickly, are still kept contracted for whatever reason. The people above seem to think FTE’s are dangerous so they avoid them.

    This department and all of its roles are best suited for an out of high school job or while in college job.
    The skills learned are limited to a little above a customer service rep on the phone and email edicate.

    Advice to ManagementAdvice

    Value of employee talents needs to reviewed and appreciated.

    The whole department probably shouldn't be treated as an after thought. Don't hang becoming an FTE over contracted employees and act as if you're hands are tied all day long due to xyz. You are thinking of yourself and money/your bonuses.

    If you're going to churn people out, churn them forward. As it stands it feels like you could be here 40 years and stagnate and be none the wiser.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Subdued Dysfunction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Analyst - Risk Management in Denver, CO
    Former Employee - Associate Analyst - Risk Management in Denver, CO

    I worked at Xcel Energy full-time (more than a year)

    Pros

    Xcel gave me my first shot out of college, and I'll be forever grateful for that. I admired and respected 90% of the individuals I worked with there, and found the integrity and quality of work on the part of labor to be very impressive.

    Cons

    Management is another story. My first boss showed no interest in having the discussion of what was required for future advancement, and my second boss showed no interest in filling the open positions necessary for maintaining a functioning (and sane) group.

    Advice to ManagementAdvice

    I believe the incentives for management in such an environment--that of a regulated utility--are geared toward maintaining average performance with minimal effort required to move employees or the company as a whole forward. Managers do very little people managing, choosing to focus instead on their own job responsibilities since that is what they are evaluated on. The employee must fend for his/herself, though in an atmosphere which expects little more from him/her than surviving through subdued dysfunction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Demotivating high performers in HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xcel Energy

    Pros

    People you directly work with are mostly pleasant and supportive, work location is convenient.

    Cons

    Mediocre pay, poor benefits, very little possibility for advancement, zero work flexibility, incompetent management that manages by intimidation and disrespect. There is no trust here and absolutely no leadership. Management uses the buzzwords of change without any genuine commitment.

    Advice to ManagementAdvice

    HR upper management: you see all of your best employees leaving. Manage your direct reports.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    It's Not What You Know, It's Who...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lubbock, TX
    Current Employee - Anonymous Employee in Lubbock, TX

    I have been working at Xcel Energy full-time (more than 10 years)

    Pros

    It is an easy place to work as far as producing. Time off is very generous and liberal in application. Most of the co-workers are good to work with. Someplaces make you feel welcomed and appreciated.

    Cons

    Micro managed with a vengeance. A lot of Mgrs are there because they (bow down) to the correct Director or VP. Qualifications mean nothing. You can have a HS Diploma and be a Mgr here. Back stabbing and retaliation are alive and well. Free thinking and educated opinions are stifled and discouraged. Company policies are only used to get rid of employees not in with the "gang". Code of conduct is a joke. If you report a wrongdoing you will be sacrificed.

    Advice to ManagementAdvice

    Act like you know something. Make your qualified people feel welcomed and not as if they were an enemy. Promote your people based on what they have to offer as far as education, qualifications, experience, etc. Not by who they (buddy up) with. Stop with the Rose Colored Glasses as there are problems within the organization with trust, honesty, and mostly integrity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Call Center expectations ridiculous due to poor training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xcel Energy

    Pros

    -Fair benefits
    -Allows some scheduling flexibility

    Cons

    -Scheduling is a nightmare (call center EE's expected to work EVERY weekend; can't put in for time off unless you find your own replacement which was impossible with mandatory overtime)
    -Low pay for expectations (the amount of knowledge required by reps is absurd; training breezes over most of it so many situations/facets are not fully explained)
    -Team leads are demanding but not helpful
    -It takes years to promote out of call center, or even as a specialist within. Literally years (as in 5-7 from what I was told)

    Working in the call center was one of the worst positions I have ever had in my life. I have worked in other call centers but this one takes the cake. Of course dealing with customers who are rude and demanding is expected- most are upset of power outage or billing issues. The customers aren't the problem. That's part of working in a call center.

    However Xcel ill-prepares reps for dealing with situations. Reps are expected to basically cover knowledge from at least 10 different departments, and if you need help from the actual department, well, good luck. They will likely be rude and unhelpful. I mean I am not n electrical engineer but I sure was expected to answer those types of questions. The resource base is pathetic. Staffing is short and everyone was increasingly frustrated with mandatory overtime.

    I don't understand why on earth they don't divide the center into different departments to deal with consistent issues so reps don't waste time trying to connect with the right person in one of over 20 departments. Why not have a, say, group that handles primarily billing/payments, another that handles line drop requests and the like, another new accounts, etc. Everyone can pitch in to handle outages. I know the ebb and flow of concerns changes but specializing reps in one area to start and then allowing them opportunities to certify in others as a promotion would improve quality of service I would think and not force unprepared reps into the fire right off the bat.

    Basically I would never recommend this as a workplace. Pay is awful, will is awful. No one is happy but the department heads (who could be seen lounging in their offices chatting with each other causally for hours on end).

    Doesn't Recommend
    No opinion of CEO

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