Xcel Energy

  www.xcelenergy.com
  www.xcelenergy.com

Xcel Energy Reviews

Updated November 19, 2014
Updated November 19, 2014
126 Reviews
3.2
126 Reviews
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Xcel Energy Chairman, President & CEO Benjamin G.S. Fowke III
Benjamin G.S. Fowke III
56 Ratings

Review Highlights

Pros
  • Xcel Energy offers good pay, and a good benefits package including tuition reimbursement (in 18 reviews)

  • Good benefits, time off and flexibiltiy are the best assets of this company (in 16 reviews)


Cons
  • Somewhat resistant and slow to change (in 4 reviews)

  • The work life balance is good, but only if you are not concerned with your career advancement (in 4 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's Not What You Know, It's Who...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lubbock, TX
    Current Employee - Anonymous Employee in Lubbock, TX

    I have been working at Xcel Energy full-time (more than 10 years)

    Pros

    It is an easy place to work as far as producing. Time off is very generous and liberal in application. Most of the co-workers are good to work with. Someplaces make you feel welcomed and appreciated.

    Cons

    Micro managed with a vengeance. A lot of Mgrs are there because they (bow down) to the correct Director or VP. Qualifications mean nothing. You can have a HS Diploma and be a Mgr here. Back stabbing and retaliation are alive and well. Free thinking and educated opinions are stifled and discouraged. Company policies are only used to get rid of employees not in with the "gang". Code of conduct is a joke. If you report a wrongdoing you will be sacrificed.

    Advice to ManagementAdvice

    Act like you know something. Make your qualified people feel welcomed and not as if they were an enemy. Promote your people based on what they have to offer as far as education, qualifications, experience, etc. Not by who they (buddy up) with. Stop with the Rose Colored Glasses as there are problems within the organization with trust, honesty, and mostly integrity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Call Center expectations ridiculous due to poor training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xcel Energy

    Pros

    -Fair benefits
    -Allows some scheduling flexibility

    Cons

    -Scheduling is a nightmare (call center EE's expected to work EVERY weekend; can't put in for time off unless you find your own replacement which was impossible with mandatory overtime)
    -Low pay for expectations (the amount of knowledge required by reps is absurd; training breezes over most of it so many situations/facets are not fully explained)
    -Team leads are demanding but not helpful
    -It takes years to promote out of call center, or even as a specialist within. Literally years (as in 5-7 from what I was told)

    Working in the call center was one of the worst positions I have ever had in my life. I have worked in other call centers but this one takes the cake. Of course dealing with customers who are rude and demanding is expected- most are upset of power outage or billing issues. The customers aren't the problem. That's part of working in a call center.

    However Xcel ill-prepares reps for dealing with situations. Reps are expected to basically cover knowledge from at least 10 different departments, and if you need help from the actual department, well, good luck. They will likely be rude and unhelpful. I mean I am not n electrical engineer but I sure was expected to answer those types of questions. The resource base is pathetic. Staffing is short and everyone was increasingly frustrated with mandatory overtime.

    I don't understand why on earth they don't divide the center into different departments to deal with consistent issues so reps don't waste time trying to connect with the right person in one of over 20 departments. Why not have a, say, group that handles primarily billing/payments, another that handles line drop requests and the like, another new accounts, etc. Everyone can pitch in to handle outages. I know the ebb and flow of concerns changes but specializing reps in one area to start and then allowing them opportunities to certify in others as a promotion would improve quality of service I would think and not force unprepared reps into the fire right off the bat.

    Basically I would never recommend this as a workplace. Pay is awful, will is awful. No one is happy but the department heads (who could be seen lounging in their offices chatting with each other causally for hours on end).

    Doesn't Recommend
    No opinion of CEO
  3.  

    Admin Assistance, but i technically do more than that. I feel more like a coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Administrative in Saint Paul, MN
    Current Employee - Business Administrative in Saint Paul, MN

    I have been working at Xcel Energy full-time (more than an year)

    Pros

    There's a lot of room for growth. Lots of work to do. Job security is great

    Cons

    The fact that we're understaff in our department and there's nothing anyone can do about it.

    Advice to ManagementAdvice

    delegate work more appropriately, do a better job at hiring managers.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Likes to act as if they are Google or Facebook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Denver, CO
    Current Employee - Project Manager in Denver, CO

    I have been working at Xcel Energy full-time (more than 5 years)

    Pros

    The people you work with are very nice.

    Cons

    Slow, bureaucratic, slightly faster than social security office.

    Advice to ManagementAdvice

    Your rates are guaranteed by each state regulatory commission. Your profit motives are disingenuous. A simple fact that Boulder project technology was outdated the day you implemented it but chose to ask for reimbursement from the state regulatory commission.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Customer care least respected and most unfairly treated yet we take the verbal beatings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Amarillo, TX
    Current Employee - Customer Service Representative in Amarillo, TX

    I have been working at Xcel Energy full-time (more than an year)

    Pros

    Great Team leads and co workers
    Great public interaction untied way, snack packs for kids, meals on wheels, and local school interactions
    Tuition reimbursement is good.
    Generation and field are great.

    Cons

    Unfair performance system, time it takes from application to job interview terrible, no respect from certain departments. Opportunity for continued development is lacking.
    Terrible public communication and public education of generation and field work details

    Advice to ManagementAdvice

    Change the performance standards and give HR and recruiters a kick in the rear. Stop sending everything north they just keep screwing up.

    Negative Outlook
    No opinion of CEO
  7.  

    There is no shortage of areas to improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xcel Energy (more than 3 years)

    Pros

    Benefits like 401K and pension, PTO, health
    Lots of movement so lots of job openings
    Flexible hours
    Lots of responsibility
    Stability

    Cons

    No accountability
    No Vision
    No training
    Employees are more concerned about receiving bonus pay than performance or pride in work at hand
    Lack of Technical Expertise

    Advice to ManagementAdvice

    Remove mediocre Management and hire technical experts.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    The hourly workers and most of the management were great but there was too much delegation of power to incompetents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Construction
    Former Employee - Construction

    I worked at Xcel Energy as a contractor (less than an year)

    Pros

    Great pay and overall working conditions.

    Cons

    Too much tunnel vision on construction projects.

    Advice to ManagementAdvice

    Be careful of who you delegate power to. Once you do it, review the results because too many low level people with too much authority cause way too much headache with their "Napoleon Complexes".

    Doesn't Recommend
    No opinion of CEO
  9. 4 people found this helpful  

    Poor Leadership Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Minneapolis, MN
    Former Employee - Director in Minneapolis, MN

    I worked at Xcel Energy full-time (more than 10 years)

    Pros

    Xcel Energy offers competitive salaries and great benefits, and probably a little more job security than a lot of other companies. At the management level, they have a good annual incentive plan that paid out at least 100% every year of my tenure except one. They provide decent opportunities to train and learn within the company.

    Cons

    Xcel does not do a good job of providing cross-training opportunities to create future leaders of the company. As a result, employees tend to get pigeonholed into certain departments or specialties, which makes it hard to move into higher level positions within the company - assuming you would want to. Executive team decision making is slow and ponderous, with many missed opportunities due to an inability to get sign off in time.

    Advice to ManagementAdvice

    Provide more transparent career paths for your employees. The "Leadership Pipeline" is a good development course, but it should be followed up with individual career plans and a commitment by the company to offer exposure to different roles in the company to help advancement. Currently, development is very ad-hoc and mentors are not widely available in the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Very disorganized. Never knew who was in charge of the project.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xcel Energy full-time (less than an year)

    Pros

    Honestly, I did not come across any pros during my time at Xcel Energy.

    Cons

    Senior management was very unorganized and unprofessional.

    Advice to ManagementAdvice

    Do not switch project management companies midway through a project. It will only create more problems.

    Doesn't Recommend
  11.  

    LooN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xcel Energy full-time (more than 10 years)

    Pros

    Good starting salary, well known company, provides required service. Many of the people are hard working, dedicated, and very nice.

    Cons

    Very little advancement opportunity, lots of nepotism, favoritism. Bonuses are a factor of who you know, not what you do. Many hard workers not rewarded, many golden boys skate by easily.

    Advice to ManagementAdvice

    Be open to employee input, don't be such a top down closed group. Could be more responsive to customer needs and wants instead of just complying with what commissions make them do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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