Xchanging Reviews

Updated August 17, 2014
Updated August 17, 2014
139 Reviews
2.9
139 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xchanging Chief Executive Officer Ken Lever
Ken Lever
67 Ratings

Review Highlights

Pros
  • Work Life balance is excellent- you complete your work and then shifts are flexible for you (in 12 reviews)

  • Challenging and Supporting environment to work with, be upfront with client and the company, you get the best possible support (in 8 reviews)


Cons
  • if made them( senior management ) sit on project manager/analysts place they can't survive for half hr (in 9 reviews)

  • work culture: less professionalism and huge politics (in 4 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Claims Examiner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Examiner  in  Sacramento, CA
    Current Employee - Examiner in Sacramento, CA

    I have been working at Xchanging full-time for more than a year

    Pros

    Good pay and good benefits

    Cons

    Management was horrible, controlled by one supervisor

    Advice to ManagementAdvice

    Learn how to manage people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Are you kidding me? Who wrote that?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Adjuster  in  Chicago, IL
    Current Employee - Adjuster in Chicago, IL

    I have been working at Xchanging

    Pros

    Let me think of a pro.....parking garage is great, exercise room within the building is also valuable, no walls on the cubicle could be a pro to some to be exposed to all to hear and see you all day long.

    Cons

    Before the British came in and took over it was a tolerable place to work. After that all went down hill. Brits said "We listen to the workers and not management cause they know the system and do the work" . Then what happened to our MSA department? The most experience employees we had were fired after reaching a 1m annual goal. Those that were left were looked over for advancement and continue to be treated as illiterate candidates for growth or advancement. The old Senior Management are fearful for their jobs and therefore tell the Brits what they want to hear. We have not had a pay raise in 4 years and the deductible on our health benefits is so high it is not worth having it. When the new manager of our department was brought in she was never introduced to us by management. No email no anything, just this person who showed up one day. Communication and information is not broad-casted to the employees.

    Advice to ManagementAdvice

    Do as you say and listen to your employees, they hold the key to Xchanging future. Bring back those at any expense, that ran our cash cow department that is now being run in Texas by people who do not know how to spell "MSA". There has not been any new business here in months and our MSA department is what pays our salaries.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Technical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical  in  Kuala Lumpur (Malaysia)
    Current Employee - Technical in Kuala Lumpur (Malaysia)

    I have been working at Xchanging full-time for more than a year

    Pros

    To much politics you will find at Xchanging Malaysia sdn. bhd. Very disappointed.

    Cons

    To much politics you will find at Xchanging Malaysia sdn. bhd. Very disappointed.

    Advice to ManagementAdvice

    Don't play with employees and be transparent. Kindly stop racial bias.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Horrible benefits management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xchanging

    Pros

    Good Salary, big promises etc

    Cons

    Very bad n responses, employee benefit management. Incapable HR FUNCTION who has no control or track on queries and issues. Don't wonder u don't get Ur payments on time - from live experience

    Advice to ManagementAdvice

    Please set up a proactive system, not reactive. There are payments of ex employees pending, etc , it's a shame.

  6. 1 person found this helpful  

    Take a break, sit in bench

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xchanging

    Pros

    If you want salary without working, you can join Xch chennai. Coz there is no project, even if there is a project you started working, dont worry your project will get closed soon.

    Cons

    How many hours you can look at the monitor for a day without doing anything. Nothing goes right.

    Advice to ManagementAdvice

    Nobody is helping the client, see I joined newly but the client was begging me from the first onwards for help. Not sure what onsite managrs doing. At last the project closed and you got a reason for that. Stop firing and hiring ppl.

  7. 1 person found this helpful  

    A toxic, chaotic and depressing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - XIS  in  London, England (UK)
    Current Employee - XIS in London, England (UK)

    I have been working at Xchanging full-time

    Pros

    The managers have very little idea what anyone does or where they are most of the time, so is a great opportunity to do what's right for number one and "learn on the job" for your next role (which if you are average or better you will be seeking sooner rather than later).

    Cons

    Too many people trying to do the same jobs in different places. Nobody feels responsible for anything or empowered to change anything

    Unable to get even simple collaborative tools to work (computer logons, wireless networks etc)

    The company is dependent on a single declining contract, and seems desperate to try anything it can to replace it. Except there is no strategy, direction or willingness to invest to get any of the ideas right.

    Everything at Xchanging seems to take ten times longer and cost three times as much as it should.

    Senior managers are too busy trying to appear as everyones friend, writing sickly poetry or posting silly pictures online every other day. They need to grow up, wake up, open their eyes and take a serious look at the chaos they preside over.

    Advice to ManagementAdvice

    Resign and let some experienced, credible professionals from outside come in and take a long hard look at Xchanging before it is too late. The monopoly you've relied on since the companies inception is disappearing fast, leaving you with an unprofitable, bloated, lazy and chaotic mess to unravel.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Disappointing work culture and management in Xchanging, Singapore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Singapore (Singapore)
    Former Employee - Software Engineer in Singapore (Singapore)

    I worked at Xchanging full-time for less than a year

    Pros

    once you are at client site, the management does not disturb.

    Cons

    poor management, poor work culture, narrow-minded people, no proper documentation or standards in project, always take project on low cost and with less resources, always fails to meet the deadlines. When I joined the Xchanging. I have been asked to work on a completely new technology. I had been put under the client directly. I have taken up this work as a challenge. I was expecting support from senior because it was something new for me. As the work started, there was only one document for the project which was incomplete. The manager estimated the project very less. The truth was that the project would take more than a year or more to finish. There was nobody to oversee the progress of the project. The manager was too lazy to have regular status checks. Manager was reachable only if he needed something otherwise he would not answer calls / emails. There was no management at all in the company. Even though Singapore is cosmopolitan country, people are racist. I can't believe the Indians hate each other so much. The company is full of Tamilians and their relatives. I am not being racist here. I always enjoy the mixed culture in professional environment. Unfortunately I was asked to leave the company because Manager has to blame his junior for the project failure and second I am not a tamilian and I belong to a different part of India. I had to come back to India without any Job. Very disappointing management and work culture.

    Advice to ManagementAdvice

    Nothing

    Doesn't Recommend
    Negative Outlook
  9.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Associate  in  Gurgaon, Haryana (India)
    Current Employee - Advanced Associate in Gurgaon, Haryana (India)

    I have been working at Xchanging full-time for more than a year

    Pros

    Good opportunity for fresher, Good for those who want just time pass, flexible timing, less challenging work, good work-life balance.

    Cons

    poor management: they only look about the company's profit and not employees
    no personal growth: i spent 2 yrs in xchanging. during this time i never get any opportunity for personal development training.
    work culture: less professionalism and huge politics
    poor compensation.

    Advice to ManagementAdvice

    My advice to management is to look about the long term growth of the company instead of short term goal.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Career minded people should not even come within 10 km radius of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bangalore (India)
    Former Employee - Anonymous Employee in Bangalore (India)

    I worked at Xchanging full-time for less than a year

    Pros

    - Best for the people who just want to come to office, do time pass and go home
    - Starting package
    - location (within the city)

    Cons

    - Pathetic infrastructure (No proper chairs also)
    - Outdated systems running pirated windows OS. Only senior level people get laptops with genuine windows OS)
    - Hardly any good projects in bangalore. Sometimes people are hired for projects and then placed on bench.
    - Most of the projects are chennai based. Many people who joined specifically for bangalore location are asked to move to chennai.
    - Pathetic managers and department heads who have spent donkeys years in the organization and think they know everything, when the reality is actually the opposite.
    - Setting up your system with all the necessary softwares takes ages as each and every software installation has to come through a request.
    - Managers who ask for status update without even enabling the employee with all the necessary hardware and softwares.
    - Just because they pay you salary, the managers here think that they own you and shamelessly call you on even on weekends and ask for status update.
    - Absolutely no respect for employees.

    Advice to ManagementAdvice

    No advice. Its beyond repair.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    hopeless people and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  London, England (UK)
    Former Employee - Director in London, England (UK)

    I worked at Xchanging full-time for less than a year

    Pros

    great turnaround opp; excellent client base

    Cons

    the people that remain are not of the highest caliber

    Advice to ManagementAdvice

    take a hard look at the people in 'leadership' roles

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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