Xchanging Reviews

Updated July 1, 2015
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Xchanging Chief Executive Officer Ken Lever
Ken Lever
24 Ratings

Pros
  • Some great policies for employee work life balance (in 13 reviews)

  • It was nice working with Xchanging, the work environment was good (in 8 reviews)

Cons
  • if made them( senior management ) sit on project manager/analysts place they can't survive for half hr (in 12 reviews)

  • There is no work / life balance, there is no sense of culture, most people are looking to leave asap (in 3 reviews)

More Pros and Cons

48 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Disorganized, lack of leadership and strategy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EVP in Chicago, IL
    Former Employee - EVP in Chicago, IL

    I worked at Xchanging full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Excellent pay and benefits, agile internal admin processes

    Cons

    Lack of product strategy, turnover at senior us management level, inexperienced us management

    Xchanging Response

    Jun 16, 2015 – .

    Thank you for your feedback. One of the company's themes for 2015 is Rigorous Resource Allocation making sure we have the best people working for us.


  2. Helpful (2)

    Procurement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Xchanging full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hard working people with good intentions.

    Cons

    Unrealistic expectations, egos of senior staff and other coworkers, no processess or procedures that are of value, and one main account in the United States. MM4 is a tool and not a long term cure for Xchanging profitability in procurement.


  3. Helpful (5)

    Claims Examiner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Examiner in Sacramento, CA
    Current Employee - Examiner in Sacramento, CA

    I have been working at Xchanging full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay and good benefits

    Cons

    Management was horrible, controlled by one supervisor

    Advice to Management

    Learn how to manage people


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  5. Helpful (10)

    Are you kidding me? Who wrote that?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjuster in Chicago, IL
    Current Employee - Adjuster in Chicago, IL

    I have been working at Xchanging

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Let me think of a pro.....parking garage is great, exercise room within the building is also valuable, no walls on the cubicle could be a pro to some to be exposed to all to hear and see you all day long.

    Cons

    Before the British came in and took over it was a tolerable place to work. After that all went down hill. Brits said "We listen to the workers and not management cause they know the system and do the work" . Then what happened to our MSA department? The most experience employees we had were fired after reaching a 1m annual goal. Those that were left were looked over for advancement and continue to be treated as illiterate candidates for growth or advancement. The old Senior Management are fearful for their jobs and therefore tell the Brits what they want to hear. We have not had a pay raise in 4 years and the deductible on our health benefits is so high it is not worth having it. When the new manager of our department was brought in she was never introduced to us by management. No email no anything, just this person who showed up one day. Communication and information is not broad-casted to the employees.

    Advice to Management

    Do as you say and listen to your employees, they hold the key to Xchanging future. Bring back those at any expense, that ran our cash cow department that is now being run in Texas by people who do not know how to spell "MSA". There has not been any new business here in months and our MSA department is what pays our salaries.


  6. Helpful (1)

    Rudderless

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Birmingham, England (UK)
    Former Employee - Director in Birmingham, England (UK)

    I worked at Xchanging full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice offices in London A few good people

    Cons

    Lacks strategic vision Weak sales organisation Answer is always to shed staff. Morale very poor, and too few high calibre staff

    Advice to Management

    Its too late


  7. Helpful (1)

    Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xchanging full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They are flexible and have some good people.

    Cons

    The company is in a state of panic, nobody is allowed to do their job, engineers are pushed from one job to another

    Advice to Management

    Resign


  8. Helpful (1)

    Xchanging is a Family Business !! Not a Corporate.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Software Engineer in Gurgaon, Haryana (India)
    Current Employee - Advanced Software Engineer in Gurgaon, Haryana (India)

    I have been working at Xchanging (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    hhhmmm.. Let me think and come back to you.

    Cons

    The company is full of Rotten Eggs do nothing except boot licking of management. There is nothing new to learn. There is no direction by management. No motivation as only the few preferred family members (of management) in the company are favored. No growth in terms of salary and designation. Good Resources are not valued and ignored during hikes as preferred family members (of management ) employees take over. Full of Bureaucracy. Only selected few who have nothing to do with the Project take decisions about it. Middle Management is the worst of the lot. They know nothing about Project Management but put a lot of pressure on Team Leads and Senior Team Members to get the work done somehow. Processes are Jokes.

    Advice to Management

    Give Respect to the ones who deserve it. Although they may not be your relatives. Have some direction for the company. That is what you are paid for. Distribute the money to the lower levels as well. Stop making Rookie business mistakes. 2015 agenda is the biggest eyewash. Stop it and get real.


  9. Ok sort of company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advance Associate in Bangalore (India)
    Current Employee - Advance Associate in Bangalore (India)

    I have been working at Xchanging full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice enviornment.Nothing much to say

    Cons

    No growth,Worst salary structure,bloodsucking workload,politics,Ridiculous team,pathetic manager,bucketing team leader.One the whole worst experience

    Xchanging Response

    Jul 17, 2015 – .

    Thank you for your comments. If there is something we can do to help improve your experience at Xchanging please contact Glassdoor.Reviews@xchanging.com


  10. It was really Bad and worst.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Associate in Shimoga (India)
    Former Employee - Process Associate in Shimoga (India)

    I worked at Xchanging

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work will be easy like data entry.

    Cons

    Less Salary, No Salary hikes, Working culture is not good, No transparency in appraisals.

    Advice to Management

    At least pay for what they deserve and please have correct and responsible HR.

    Xchanging Response

    Jul 17, 2015 – .

    Thank you for your feedback. We have recently invested in a new job profiling tool to help ensure we are paying our employees at market rate. We have also recently moved to a shared service structure ... More


  11. Helpful (2)

    Senior Claims Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Xchanging full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Specialist claims role, client facing, opportunities to manage and involvement in product development combined with opportunities for people management.

    Cons

    Lack of transparency, flawed business model driven by cost plus criteria. Lack of genuine innovation and hobbled by political infighting between Lloyd's, Managing Agent community and LMA

    Advice to Management

    None. The long term claims contract was changed and ongoing relationship lost.



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