Xchanging Reviews

Updated April 19, 2015
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Xchanging Chief Executive Officer Ken Lever
Ken Lever
16 Ratings

42 Employee Reviews

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  1. Disorganized, lack of leadership and strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EVP in Chicago, IL
    Former Employee - EVP in Chicago, IL

    I worked at Xchanging full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Excellent pay and benefits, agile internal admin processes

    Cons

    Lack of product strategy, turnover at senior us management level, inexperienced us management

  2. Procurement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Xchanging full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Hard working people with good intentions.

    Cons

    Unrealistic expectations, egos of senior staff and other coworkers, no processess or procedures that are of value, and one main account in the United States. MM4 is a tool and not a long term cure for Xchanging profitability in procurement.

  3. Helpful (4)

    Claims Examiner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Examiner in Sacramento, CA
    Current Employee - Examiner in Sacramento, CA

    I have been working at Xchanging full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay and good benefits

    Cons

    Management was horrible, controlled by one supervisor

    Advice to Management

    Learn how to manage people

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  5. Helpful (7)

    Are you kidding me? Who wrote that?

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjuster in Chicago, IL
    Current Employee - Adjuster in Chicago, IL

    I have been working at Xchanging

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Let me think of a pro.....parking garage is great, exercise room within the building is also valuable, no walls on the cubicle could be a pro to some to be exposed to all to hear and see you all day long.

    Cons

    Before the British came in and took over it was a tolerable place to work. After that all went down hill. Brits said "We listen to the workers and not management cause they know the system and do the work" . Then what happened to our MSA department? The most experience employees we had were fired after reaching a 1m annual goal. Those that were left were looked over for advancement and continue to be treated as illiterate candidates for growth or advancement. The old Senior Management are fearful for their jobs and therefore tell the Brits what they want to hear. We have not had a pay raise in 4 years and the deductible on our health benefits is so high it is not worth having it. When the new manager of our department was brought in she was never introduced to us by management. No email no anything, just this person who showed up one day. Communication and information is not broad-casted to the employees.

    Advice to Management

    Do as you say and listen to your employees, they hold the key to Xchanging future. Bring back those at any expense, that ran our cash cow department that is now being run in Texas by people who do not know how to spell "MSA". There has not been any new business here in months and our MSA department is what pays our salaries.

  6. Join BPO, That is the only good department here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor in Moga (Russia)
    Former Employee - Contractor in Moga (Russia)

    I worked at Xchanging

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexibility in work timings. I have seen employees who come at 11 in the morning, start work at 6-7 in the evening, stop work at 9-10 in night, go home at 11 in the night boasting about how well they have worked.

    Cons

    Salary is peanuts. They give reasons NOT to increase salary (Won't admit they are not at all doing good). Too much politics.
    PM and above level people are utterly selfish, manipulative, self centered, money oriented.
    The only thing management say is "I want Money" when the resources they give is nothing compared to even startups.
    No Vision in the management. They are there only to make money and enjoy their holidays.
    No action in the management team, the HR team, the marketing team.
    Utterly useless company (other than BPO and other departments).

    Advice to Management

    See the cons and correct yoursleves.
    Talk to the lower levels of your company (Team members). If you talk to PM and other higher levels, all you'll hear are lies, lies and more lies (they have learnt from you).
    If you have to change something for good here, change it within yourselves, act on it and achieve that change. Don't just sit around and wait for 'something to change' while not giving proper equipment and resources.
    Look at the white elephants in the room (there are looootttts of them, including some of you).

    The reason I am not revealing anything about myself here is because I am afraid of my career since a lot of you are sick people with a lot of connections to a lot of super-powerful-people. This is the same reason many are not opening up.

  7. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Recruiter in Chennai (India)
    Former Contractor - Recruiter in Chennai (India)

    I worked at Xchanging as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good learning environment, good culture.

    Cons

    Job security is not good.

  8. Helpful (1)

    Worst culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xchanging full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you want to take rest for some time join here.

    Cons

    Most of the guys are working there from last 15 to 20 years. They feel like it is their kingdom. They don't concentrate on work what they have to do. Instead they will target people & will play with their careers. HR's are more concerned about dress codes . They won't thing about their work.

    Advice to Management

    They are not in a position to listen anybody.

  9. Helpful (1)

    Unfair Management. Open Biasing to selected few.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bangalore (India)
    Former Employee - Senior Software Engineer in Bangalore (India)

    I worked at Xchanging

    No opinion of CEO
    No opinion of CEO

    Pros

    Good Exposure and Learning Opportunity

    Cons

    Senior Management have few favorites in the company who continue to enjoy good hikes and support.
    Management does not keep their promises.
    There is hardly any chance of growth in the company.
    Unfair Decisions favoring selected few.

    Advice to Management

    You need to award merit as well

  10. Xchanging (ITO) Chennai

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Chennai (India)
    Former Employee - Team Lead in Chennai (India)

    I worked at Xchanging

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The ITO business of Xchanging is still running in Chennai !!!
    Senior Managers and Heads in Bangalore enjoy good benefit (High Salary, Job security, Flexible timgings etc).

    Cons

    The Employees in Bangalore promoted quickly (once in every 2 years), but the Employees in Chennai are not promoted to next level for many years though they are eligible.

    No vision.
    No job security.
    Disconnected HR system.
    Too many service lines without business.
    No pipeline for the next 12 months in AES-ITO business.

    Employees fearing about the future of Chennai center because they feel the projects in Chennai will be moved to Bangalore and may close the Chennai center.

    Advice to Management

    The management team (CEO, CTO) of Xchanging UK to review the operations in Bangalore. Too many Heads in Bangalore ITO-AES without any business.
    Why do this small ITO organisation need separate service lines like
    1) Development Service Line
    2) Testing Service Line
    3) Support Service Line
    4) Product Service Line
    5) Delivery Health Check

  11. Helpful (1)

    Worst place to work !! If u dont believe come and experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Kuala Lumpur (Malaysia)
    Current Employee - Project Manager in Kuala Lumpur (Malaysia)

    I have been working at Xchanging full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing
    Salary comes on time

    Cons

    Poor management
    Uneducated managers
    Dirty politics
    No values to employee
    Salry ok ok
    You will forget basic english and even professional communication
    No process for peojects
    No system or clear path for project management
    HR shows so much attitude as if they are from heaven
    Higher management very very rude.
    Managers dont have ability to take decision
    Clients are not respected
    No bonus

    Advice to Management

    Understand employees
    Give values
    Understand their concern

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