Xchanging Reviews

Updated June 12, 2015
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Xchanging Chief Executive Officer Ken Lever
Ken Lever
11 Ratings

Pros
  • Some great policies for employee work life balance (in 13 reviews)

  • It was nice working with Xchanging, the work environment was good (in 8 reviews)

Cons
  • if made them( senior management ) sit on project manager/analysts place they can't survive for half hr (in 12 reviews)

  • There is no work / life balance, there is no sense of culture, most people are looking to leave asap (in 3 reviews)

More Pros and Cons

38 Employee Reviews

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  1. Xchanging Shimoga

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Shimoga (India)
    Former Employee - Anonymous Employee in Shimoga (India)

    I worked at Xchanging

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Growth opportunities are at a moderate level

    Cons

    Submissive attitude plays a vital role. Presence of poor operation and HR management, which does not value honest and skilled workers. One cannot have the feel of job security here.

    Advice to Management

    The recruitment team should include psychological tests in their recruitment process and also use the same tests to evaluate existing managers mental status.
    Success of any company depends upon having right managers handling teams


  2. Helpful (1)

    Medium tier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England (UK)
    Former Employee - Project Manager in London, England (UK)

    I worked at Xchanging full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you're unskilled, unmotivated and lack ambition and would like to sit out the rest of your working life, or even just cruise along for a couple of years without much challenge, this is the perfect place for you.

    Like anywhere there are great people here and there are some time wasters. Maybe there would be less time wasters if they actually had some training.

    Some of the SMT are actually really good and work hard to protect the interest of many and some are just out for themselves.

    Cons

    At a company level:
    A weak and unclear strategy - tech enabled what does that even mean?
    Poor communication - seriously terrible
    Serious lack in engagement - it's the same story every survey and yet nothing changes
    Massive inconsistencies - within sectors
    A direction that changes constantly
    No understanding of what the market wants
    Staff turnover is extremely high at all levels
    Morale is low
    They claim there is power to change but it's always met with so much red tape
    They claim there's innovation but it generally falls on deaf ears.
    Has a reputation for being expensive, slow and poor quality. Not always a true reflection, but more often than not it's fair.
    Rookie business mistakes are made all the time by SLT.

    On personal level:
    No training
    No coaching
    No mentoring
    No career path planning
    Poor line management
    Forever changing processes
    Strategy and direction changes twice yearly
    Poor communication
    Low Morale
    High staff turnover
    No recognition
    No rewards
    No incentives
    No talent management
    No fast track scheme
    Grad scheme isn't a scheme at all

    Advice to Management

    Stop with all the buzz words. Lazer focus, hmm I don't think so, rigorous resource allocation, absolutely not, flawless execution, err when? Stream lined processes, over engineered more like. The list goes on. You're not customers focused, you're not employee focused, you're not focused on a clear strategy to help you deliver the former, you're bottom line only focused (which isn't uncommon) but when you get that wrong you have nothing else to fall back on.

    This could be a great place to work and you could do some really great things and could have an amazing future. Especially with your unique leverage in the market place. But often you make the wrong calls, lose the good eggs, muddle you're way through, over rely on dwindling contract and seem to be doing everything for the short term and not the long.

    Which either means you plan to sell and are putting a nice glossy face on things or you're clearly in it for pay cheque and you plan to cash out soon enough. Some already have.

    Stop talking the talk and start walking the walk. Stop the empty promises and lip services. Stop the waffle and start providing some context. Most of what you say sounds really good but is actually meaningless.

    After four years, enough was enough.
    So I followed some advice and got off the bus.

    Ps I'm glad the poetry stopped.


  3. Not a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at Xchanging (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly atmosphere. Very difficult to find any Pros in this company.

    Cons

    Everything with salary and job responsibilities are cons. Pay scale not fit to the market. Politics driven. Hardly any work life balance available.Environment is totally toxic to work in.


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  5. Helpful (2)

    Commercial

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial in London, England (UK)
    Former Employee - Commercial in London, England (UK)

    I worked at Xchanging full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company with great potential which has never materialised. People are hard working. Nice expensive office in the City. Some great leaders in sectors.

    Cons

    Average leadership at top. Average payers. Staff morale very low (reportedly unchanged in 2015 as well). No obvious strategy.

    Advice to Management

    xchanging needs to get entrepreneurial which current Executive can't seem to be able to deliver. Value people. stabilise and grow what you have and then go for the acquisitions and other accelerators.


  6. average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Systems Engineer
    Former Contractor - Systems Engineer

    I worked at Xchanging as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - some really good and helpful colleagues
    - HR is easily approachable
    - there's a bit of work-life balance
    - internal training provided (but don't expect to get sent out on course)
    - that's about it

    Cons

    - whole office full of FT and PR, lots of segregation
    - half way through a meeting, they will suddenly switch to their native language to discuss certain issues which in my personal opinion, is very unprofessional because not everyone in the room understands Tamil. The common language is English, and should remain as such. If you would like to speak in Tamil, please do it behind closed doors or when the meeting is over.
    - No clear vision on what they really want, doesn't care about employees. Put too much emphasis on meeting clients' expectations but management couldn't do anything to help improve the current situation.
    -Severely short-handed, one person could be handling several projects at the same time. Deadlines are very tight, and constant need to ask for extension due to short of manpower.
    - Management, team leaders and team have the tendency to go on sick leave, annual leave, or emergency leave almost every other day of a week. A few of them will notify in advance but the rest of them do not do that. They only notify on either day of absence, or never at all. When that happens, their responsibilities become other team's responsibilities, which led to overtime, delay, and difficulty meeting deadlines.
    - getting leave approval takes forever. at one point i had to report to several managers at once because nobody wants to take charge. otherwise, they will push the blame from one person to another until it reaches me.
    -people here have the habit of coming in very late with the same excuses exercised like a routine every day.
    -people who are single or presumed to have no family commitment are expected to leave later than everyone else.
    - there are times where there's no tasks assigned, but was forced to stay back in the office until the PM leaves because he made noise that I left "early" (I left at 6.10pm, the official work hour was 9-6)
    - lots of politicking involved, may be bearable for some, not so for others
    - And finally, no career development. It looks promising at first, but once the company sends an email telling everyone that they lost a couple of deals and the IT business unit has to suffer instead by reducing headcount and the cost, you know that it's the end of the road for you.

    Advice to Management

    managers should lead by example if want to uphold workplace ethics otherwise no amount of warnings would help
    recognise talents by their efficiency, not by how many hours they spent in the office (even when there's no work to be done) using office resources to browse Youtube and Facebook both during and after work


  7. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Xchanging full-time (More than 5 years)

    Pros

    Good work life balance, flexible and adaptable approach

    Cons

    Very monotonous, not much challenging, lack of training and development. No mentoring or motivations.

    Advice to Management

    Be proactive, invest in employees training and career development needs


  8. KL office it is quick time to market and no process at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in Kuala Lumpur (Malaysia)
    Current Employee - Lead in Kuala Lumpur (Malaysia)

    I have been working at Xchanging full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    1. Compatible salary for xpats

    Cons

    1. Work culture
    2. Nil process and learnings

    Xchanging Response

    Jun 16, 2015.

    Thank you for taking the time to share your thoughts. Xchanging is committed to developing its employees and we will be launching a career development site later in the year to help employees take ... More


  9. Helpful (1)

    Xchanging Malaysia Sdn. Bhd. - The journey

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Kuala Lumpur (Malaysia)
    Former Employee - Software Developer in Kuala Lumpur (Malaysia)

    I worked at Xchanging

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible working hours, free parking

    Cons

    Crappy management and process. Hiring not done right, many people with inadequate skill sets sit in roles that are not suited.

    Advice to Management

    Stop hiring based on skin colour or race or ethnicity, please hire based on merit.

    Xchanging Response

    Jun 22, 2015.

    Thank your for sharing you thoughts. Xchanging has a strong diversity and inclusion policy and any behaviour or actions that transgress the policy will not be tolerated and will be treated under our ... More


  10. Helpful (3)

    No sense of direction, no regard for its people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Manager in London, England (UK)
    Former Employee - Software Manager in London, England (UK)

    I worked at Xchanging

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There are opportunities for travel, and there is a good social culture in some offices. The people are generally excellent and work very hard, and the level of energy and passion is great.

    The marketing team have done a great job of creating a cohesive identity within the company.

    Cons

    The company doesn't really seem to know what it's for, and so tries to be everything to everyone.

    The hierarchical culture is very old fashioned. The bosses are venerated almost to a cult status, and everyone else is expected to work all hours of the day to please them.

    Staff are constantly reminded that they are seen as a cost first, and a source of value second. In ten year's service I saw 6 redundancy programs. This results in everybody being defensive and focussing on demonstrating (rather than actually creating) value.

    There is a political culture which advances people who say the acceptable things over those who deliver the most value. Advancement is hard won and poorly rewarded. If you don't join as a Director, don't expect to become one - they're always recruited externally.

    Advice to Management

    Pick a thing and do that. I would suggest that the thing should be technology, but it doesn't matter. Pick one thing, focus on doing that thing excellently, and divest the business of everything else. Help your middle teams understand the place in the market better - stop trying to compete in spaces which are owned by massive corporations 50 times your size.

    In the people of Xchanging there is the seed of something excellent. Focus on unlocking that and the company could be brilliant, but people need to believe that there is no risk of them being made redundant on someone's whim.

    Xchanging Response

    Jun 16, 2015.

    Thank you for taking the time to send us your feedback. We are always looking to make improvements at Xchanging and will share your comments with our management team.


  11. Helpful (2)

    Wake up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Lead in Bangalore (India)
    Former Employee - Project Lead in Bangalore (India)

    I worked at Xchanging

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity to work onsite. freedom of work.

    Cons

    Too much of politics. only some peoples want everything. No Visibility, top management does not give damn about you.

    Advice to Management

    6-7 Managers for 1-2 developers. you can do better than that

    Xchanging Response

    Jun 16, 2015.

    Thank you for your comments. One of Xchanging's Themes for 2015 is Rigorous Resource Allocation making sure the structure of our business is correct and we have the right number of employees and ... More



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