Xerox
2.6 of 5 1,562 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.6 1,562 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(840 ratings)

31% of employees recommend this company to a friend
347 Employee Reviews Back to all reviews
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    Avoid ACS-legacy portion of Xerox

    Anonymous Employee (Current Employee)

    ProsFlexbility to work from home. Once you leave, the pain and frustration of working there helps you enjoy your new employer.

    ConsVery poor management, no raises for 9 years, layoffs, offshoring, insufficient staff/tools to service clients, losing clients, no work-life balance, too many conference calls (all day, early morning, nights, weekends). There is zero respect for employees; whom are reminded often that they can be relaced easily. Management focuses on this quarter's numbers. When the numbers are not where they need to be, look for unpaid furloughs, so be prepared to live without a week of salary in March, June, September and December. Oh, also expect to work extra hours those months because of the furloughs.

    If you are in sales, expect high pressure; especially at quarter-end. Also plan on calling your prospect on an hourly basis asking if they have signed the contract yet.

    Management has poor ethics, at times promoting behavior that is clearly not legal.

    Advice to Senior ManagementYour talented staff has left, is working on leaving, or has mentally checked-out. You need to take responsibility for the working environment and engage/reward the employees. Cutting costs further will only lead to more client defections.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The worst place to work in the world (ACS now Xerox)

    Hardware Engineer (Current Employee)
    Beaverton, OR

    ProsManagement is so incompetent that you can basically get away with murder (not sure if this is a pro)

    ConsManagement is incompetent
    no raise in 8 years (company wide for former ACS employees)
    20% pay cut after 14 year

    Advice to Senior ManagementConsider listening to your employees, there's a reason the best ones are leaving in droves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Just like all other 3rd parties

    Customer Care Representative (Current Employee)
    Charlotte, NC

    Prosschedule but even then you get burnt out

    Conswhen they bought sprint center in charlotte no supervisor knew what was going on.

    Advice to Senior Managementthey won't listen

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not Great...

    Services & Solutions Executive (Current Employee)

    ProsThere are some really great people that work here. Pretty flexible schedules, and the ability to control your workday.

    ConsInternal processes are absolutely terrible. Too many agents and partners saturating the market. Too many people have been there for a long time and are very set in their ways. Training was a joke.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Service Delivery Manager

    Service Delivery Manager (Former Employee)
    Secaucus, NJ

    ProsAbility to work from home and be with family. Good online tools and training. Nice coworkers.

    ConsNo raises, no bonuses, furloughs and lies from upper mgmt. Complaints to Sr management lands on deaf ears. Most concerned w the bottom line at the expense of their US employees. Upper management works US employees so hard and no rewards.

    Advice to Senior ManagementXerox HR Services is going to collapse unless you invest in your US employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not so great

    Customer Service Representative (Former Employee)
    Bolingbrook, IL

    ProsNone. The company is going down hill and fast.

    ConsManagement has no idea what they are doing. You dont really matter to the company. Cheap, cant even keep up with building maintenance.

    Advice to Senior Managementquit

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Poor Work Environment

    Transaction Processor (Former Employee)
    Richmond, KY

    ProsIf you don't have a job, some money is better than none.

    Cons12+ hours some days, 2 hours others. No consistency. Like to say that you can make more money if you work hard, but isn't entirely true. Poor communication. No advancement opportunities.

    Advice to Senior ManagementLearn and understand what your employees do on a daily basis.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    EMPLOYEES WORKING FOR XEROX ARE JUST A FOOT NOTE

    Claims Associate (Former Employee)
    Richmond, VA

    ProsI appreciated their commitment to the HIPPA regulations concerning customer's medical information. They were also extremely industrious when it came to improving the claims processing.

    ConsFour years without a raise. When they let my department go it was not in a face to face meeting but over the telephone. After they realized the new system wasn't ready and the jobs couldn't be sent over seas there was an emergency meeting and they demanded we stay on or loose our severance, not once but twice.. Lack of communication with employees. Management is not playing with a full deck.

    Advice to Senior ManagementYou better start focusing on the pay issue I have noticed a number of employees/ex-employees are not thrilled with the lack of pay or raises.

    No, I would not recommend this company to a friend

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    Xerox needs to step there game up.

    Senior CSE (Current Employee)
    Los Angeles, CA

    ProsI like that I have made alot of friends through Xerox, I have really nice customers, that have turned into friends over the years. good vacation program. 401k

    ConsPoorly manufactured printers, xerox's QC should be fired. NO RAISES in the last 10years, that's right 10 years. Tech's have to pay to drive there service vans.

    Advice to Senior ManagementUpper management needs to stop with all of these useless incentive bonuses, chasing the carrot, REAL RAISES and they would get a better employee that would be proud to work for Xerox. The CEO, she's getting a large raise every year. A happy employee is a good hard working employee.

    No, I would not recommend this company to a friend

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    Watch your back

    Management (Former Employee)
    Dallas, TX

    ProsYou get paid on time.

    ConsLike the title says, watch your back. Upper management only cares about their paychecks and how little work they can actually do without the threat of losing their job.. If you try to improve a process, go out of your way for a client, or in any way try to positively stand out, you now have a target on your back. This company literally encourages you to do only enough to get by. Some people may like that, but you will not get promoted, get raises, or be acknowledged for anything. Do not come to work here unless you want your career to die.

    Employees haven't gotten a raise, even a cost of living raise, in over six years, yet the CEO see's fit to give herself millions of dollars in bonuses every year, along with the standard million dollar cost of living raise she "deserves."

    Advice to Senior ManagementThe legacy ACS management has infiltrated the Xerox brand like a cancer. Get rid of all legacy ACS management. There is a reason that ACS was failing its clients and its employees. Don't promote the problem.

    No, I would not recommend this company to a friend

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