Xerox Reviews

Updated August 26, 2014
Updated August 26, 2014
1,707 Reviews

2.5
1,707 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
915 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

379 Employee Reviews Back to all reviews

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  1.  

    Toxic environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Cherry Hill, NJ
    Former Employee - Customer Service Representative in Cherry Hill, NJ

    I worked at Xerox full-time for more than 3 years

    Pros

    Actual Xerox employees, who felt terrible that CSR where treated so bad.

    Cons

    Managers that want you to fail, and make it happen

    Advice to ManagementAdvice

    Remember when and where you started

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not a lot of hope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lexington-Fayette, KY
    Former Employee - Anonymous Employee in Lexington-Fayette, KY

    I worked at Xerox full-time for more than 3 years

    Pros

    Worked with a really good team within my department, (me plus 2 others)

    Cons

    Most people there are not considerate of others or willing to help others grow. They see only what benefits them and not the center as a whole. Most of the management hides in their office all day and is not involved with other employees. They also do not hold supervisors accountable for their actions even when they do things that are terminable.

    Advice to ManagementAdvice

    Management should be more involved with their employees rather than hiding in offices all day

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    A career path I wish I had never taken.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Engineer  in  Phila, PA
    Current Employee - Senior Customer Service Engineer in Phila, PA

    I have been working at Xerox full-time for more than 10 years

    Pros

    I get to interact with customers....even though most of them wish they didn't use Xerox.

    Cons

    You are given targets that are unattainable with the budget they give you. The job sucks your soul out of you and management could not care less. Management lies and we are also asked to deceive our customers. Management only cares about making their numbers, regardless of whether it is best for the customer or not.

    Advice to ManagementAdvice

    Stop lying to your customers and then apologize to your customers and employee's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Senior Processing Technician - Data Entry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processing Technician  in  East Hartford, CT
    Current Employee - Senior Processing Technician in East Hartford, CT

    I have been working at Xerox full-time for more than a year

    Pros

    • Dress down days are every day for a nominal $10 fee.
    • Free coffee.
    • Great co-workers, friendly environment.

    Cons

    • Very little to no opportunities for career advancement, despite being told otherwise.
    • Job title and actual job requirements are extremely misleading.
    • Underpaid for position, despite upper management knowing so and failing to fix the problem.
    • Poor lines of communication between upper management and employees.
    • Grievances made to HR by many employees have not been addressed (HR not even on premises).
    • Facilities provided are lackluster.

    Advice to ManagementAdvice

    Data entry positions are not data entry at all: there is actually a great amount of thinking, problem solving, analysis, and attention required every day. So much so, in fact, that the data entry workers at the East Hartford location complete most, if not all, of the tasks required for a position that pays a significant amount more. Despite management knowing this, we continue to be held to high production standards for unequal pay. It has been months and no solution to this problem has been offered. Many great workers leave out of frustration or for the first better paying job they can find. While preferring workers to have a college degree, we are treated very juvenile, as if on a short leash. Many policies and guidelines at Xerox need to be re-evaluated. Listen to your employees, rebuild trust, open lines of communication, treat us fairly and do what is right.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    ACS in disguise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Development Senior Specialist  in  Hartford, CT
    Current Employee - Systems Development Senior Specialist in Hartford, CT

    I have been working at Xerox full-time for more than 5 years

    Pros

    Overtime opportunity, flexible hours, floating Holidays.

    Cons

    Low pay, no respect, thankless work.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Horror Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transaction Processor  in  Chattanooga, TN
    Former Employee - Transaction Processor in Chattanooga, TN

    I worked at Xerox full-time for more than a year

    Pros

    The only pro was that it was 10-12 hours on Mondays and part-time the rest of the week.

    Cons

    No promotions. Non-cooperative management. Leadership was more interested in watching the scantily clothed 18-25 year old employees.

    Advice to ManagementAdvice

    Someone needs to be in management that does not favor the younger women that wear very little clothing.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Disdain for Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Development Specialist  in  Salt Lake City, UT
    Former Employee - Systems Development Specialist in Salt Lake City, UT

    I worked at Xerox full-time for more than 10 years

    Pros

    Good place to start out a career because you can easily get an entry level position (with entry level pay) and learn on the job. You will receive no regular raises. The raises you get may only be if they need you and you threaten to quit.

    Cons

    The company upper management has true disdain for their employees. The U.S. employees are treated like dirt in the hopes you will quit so they can outsource your job. The employees outside the U.S. are seen as inferior and less valuable, but necessary to keep costs down.

    Advice to ManagementAdvice

    Stop looking at short term numbers and think strategic. Look at successful companies and what they are doing as far as treating employees and also innovation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Call Center Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Xerox full-time for less than a year

    Pros

    There are very few Pros to working at Xerox. It paid the bills in this tough economy. The co-workers are generally helpful and kind as long as you avoid the few bad apples that are bound to show up in any workplace. There are a few good Leads(helpers) if you are lucky enough to have them around for your shift.

    Cons

    The system we supported was constantly down and there was little concern or support from management to give us the tools we needed to provide the service they hired us for. The time you are given to complete a call must have been cooked up by Ebenezer Scrooge himself. When things went wrong, all of the heat falls to the worker bees and we were just expected to adapt which means anything up to and including lying to the callers. There are no benefits if you are a contract worker so Xerox gets ZERO stars for this. That fact it is especially greedy and borderline evil because Xerox had the contract to provide health care support services for Nevada for the ACA. I say HAD because they lost the contract due to many of the problems with the system described here. If that is not bad enough, once you work through a long week dealing with irate callers, poor management, and broken systems, you are sometimes called upon to perform mandatory overtime so work life balance is not a priority to these people. If they would improve their work environment, they would be able to keep more workers for longer and wouldn't have to press those who haven't escaped yet into service on their off time. I would only recommend this job as a last resort, if you land it, expect to be paid about $14 an hour and do your best to look for another job.

    Advice to ManagementAdvice

    Treat employees as people. Provide them with the proper tools to do the job. If the system isn't working properly, stop making it seem as it is the worker's fault. We support the system we did not create it. That would probably be a good idea the next time you people design a system. Include the front line workers in your design process. In the end you probably wont listen because you don't really care. As far as you are concerned as long as you are getting paid lost contracts mean nothing to you. Keep it up though I pretty sure there has to be some company out there with the resources and culture to keep their client happy and keep their contract and employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Xerox-ACS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time for more than a year

    Pros

    The company pays on time.

    Cons

    No bonus or raises as promised during interviews. Instead a one week furlough was required from non-upper management positions this year. Management does not understand Agile development process. Groups that are not close friends of upper management are let go even if their solutions are better than constantly failing software of existing groups.

    Advice to ManagementAdvice

    Fire management which keeps promoting incompetent friends to higher positions despite consistently bad performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Xerox full-time for less than a year

    Pros

    A couple of my teammates are fantastic, my tech guys are super and new hire training is comprehensive.

    Cons

    Was lied to about my actual role, VP is a super smart guy but horrible listener and a bull in a china shop; cheapest company ever and the benefits stink. They REALLY stink!! Also lied to about my OTE and variable comp plan. Lots of lies got me to join. I won't be around much longer!!

    Advice to ManagementAdvice

    Talk is cheap, get off the cheap and stop pitting sales teams against each other.

    No opinion of CEO

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