Xerox Reviews

Updated August 31, 2015
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
413 Ratings

Pros
  • There is a great work/life balance (in 118 reviews)

  • Most positions allow some sort of work-from-home or telecommuting (in 60 reviews)

Cons
  • There are no raises even with outstanding reviews (in 96 reviews)

  • Work/ life balance doesn't exist at the management levels (in 36 reviews)

More Pros and Cons

703 Employee Reviews

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  1. Helpful (1)

    Culture is perhaps the worst of my career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Washington, DC
    Current Employee - Sales Executive in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 5 years)

    Pros

    Potential of the company to do great things Bob Zapfel and his vision to change the company Brand name still has great power

    Cons

    At the sector level, leadership is some of the worst I've seen. A cataclysmic collision of incompetence and ego. Many instances of favoritism and inconsistency in employee treatment. While it is better than the old ACS days, the company has a long way to go.

    Advice to Management

    Come down from your ivory tower and listen to the people who are actually doing the work. Enable your employees and trust them to do their jobs. Get rid of bad executives...there are many, and reward people consistently for their results.


  2. Helpful (1)

    Do not work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Tigard, OR
    Former Employee - Customer Service Agent in Tigard, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 3 years)

    Pros

    None - well co-workers are great

    Cons

    Everything. No raises, treated like a number, your opinion does not matter, cost cutting everywhere and moving offshore

    Advice to Management

    Hire managers that care about employees not P&L and the money will follow


  3. Horrible pay, unprofessional managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative, Tier I CPU, Tier II CPU, IOS Tier I in Tigard, OR
    Former Employee - Customer Service Representative, Tier I CPU, Tier II CPU, IOS Tier I in Tigard, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox (More than 3 years)

    Pros

    Fun teams of people to work with and I met some very cool people there.

    Cons

    Xerox Corp. is currently in the 2nd Class Action law suit that cheated their employees out of pay. The pay structure is completely ambitious, and they ended up losing a lot of the top technicians after changing from ABC to RBC pay. They run their call center like a Nazi camp.

    Advice to Management

    Pay people what they are actually worth! There were people at our call center who were literally homeless! If you expect people to come into work with a positive attitude, let them live, and buy groceries. I don't think that's too greed of the employees. I had state insurance, due to the fact that yours was SO overpriced, and we were SO underpaid. I'm sure that Ursula Burns can buy her own groceries.


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  5. Helpful (2)

    I could not give them less then 1 star

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center in Portland, OR
    Former Employee - Data Center in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox (More than 3 years)

    Pros

    All this company had to offer was a Paycheck

    Cons

    Do you want me to start all the back when Dinosaurs walked the earth? Honestly there are way too many things to even count.

    Advice to Management

    I am amazed you are still in business


  6. RVP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time

    Pros

    Great opportunity for bonus and commision.

    Cons

    Annual Furloughs, layoffs and no raises in over a decade

    Advice to Management

    More diversity and focus on employee compensation and well being


  7. Never Again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Co-workers are the only reason this company stays afloat.

    Cons

    Basically everything. No raise on the old ACS side for most people in the last 7 years. Benefits slashed, constant fear of lay offs, too many middle managers and not enough doers.

    Advice to Management

    Do as I say and not how I do is not a good management philosophy. Only so many buckets can keep this ship afloat


  8. IT Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Xerox full-time

    Pros

    No pros that I can think of

    Cons

    Poor feedback to employees. Looking to downsize and off shore anything and everything.


  9. I can't believe a company would allow the things that they are allowing to go on in this place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Orlando, FL
    Current Employee - Pharmacist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (Less than a year)

    Pros

    You get a paycheck and you get a paycheck and u then again get a paycheck

    Cons

    The people they have running it. A plain mess that's what it is in orlando

    Advice to Management

    Get new management in orlando and stop letting friends take over friends positions.


  10. Verizon Wireless Customer Care Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xerox full-time

    Pros

    There were some really great people working for the company formerly known as Affiliated Computer Services.

    Cons

    The training was terrible. Once you were done with the training you got dumped onto the phones where the work for analysts would hover over you and hound you if you were taking too long on a call. If you were on hold too long, took an extra rest room break, or even ran a bit late on your lunch they would send people out to look for you or have someone perched on your shoulder. The pay was terrible and it was a big popularity contest. This was probably the worst job I have ever had.

    Advice to Management

    I do not know how it is now, but management all together needed to change.


  11. Xerox looks good on a resume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Nashville, TN
    Current Employee - Customer Care Specialist in Nashville, TN
    Doesn't Recommend
    Negative Outlook

    I have been working at Xerox full-time (Less than a year)

    Pros

    Xerox looks good on a resume.

    Cons

    ABC program is just a way to not pay employees what they were originally hired to make. CONSTANT nitpicking from "coaches" and "team managers" make the work environment very stressful and is really bad for morale. NOTHING and I mean NOTHING can please so-called management. Most management do not even have a Bachelor's Degree, and it shows in their lack of being able to direct subordinates.

    Advice to Management

    Eliminate the ABC pay and pay your employees a decent wage. Nitpicking needs to stop, unless you want to continually see employees leave for another job. Quit promoting a "team" environment when managers are constantly nitpicking the employees.



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