Xerox
2.6 of 5 1,375 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

2.6 1,373 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(744 ratings)

32% of employees recommend this company to a friend
291 Employee Reviews Back to all reviews
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Nightmare Company.... No one should have to work at a place like this......

Depends On Who You Ask (Former Employee)

I worked at Xerox full-time for more than a year

ProsSome nice people who are overworked and underpaid.....

ConsHorrible Management Team, ACS is ruining what was left of a dying reputation, money hungry people at the top who don't care about their employees unless they live in India, Manilla or somewhere else where $300 a month seems like a lot of money.

Advice to Senior ManagementGet a real job

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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How is this company still up and running?

Call Center (Current Employee)
Salt Lake City, UT

I have been working at Xerox full-time for less than a year

ProsOffer overtime, sometime it mandatory.

ConsTo many to count. No insensitive to do a good job. I work in division that takes calls for a very very large cell phone carrier. Training is poor on many programs needed to do job. So learning curv is on actually calls with actual people's and businesses money and services on the line. Supervisor act put out if employee asks for help. Employees are actually reprimanded for asking for help in some cases. Continued training is basically pep rallies with very little useful info. Employees are continuing bombarded but serveral superiors on even the smallest blunders even to the point of threatening employees job but those same supervisors are never around when help is needed or questions need answered. All that matters in the call handle time and 3 surveys, if call is going poorly it become a game of who can we transfer call too so the department doesn't get a bad survey. Once a rep has had 3 surveys supervisor will literally cry out over the call floor to get the calls as short as possible and to cut corners. HR is a joke I have personally had to cancel a needed surgery because HR is incapable of filling out proper forms to health care provider. If employee is having a bad day on calls they are sent home without pay, which makes no sense the employee that need couching and practice are deined the very practice they need, so needlessly to say the turnover rate is sky high.If your company is looking for a call center look some where else.

Advice to Senior ManagementTrain employees well give them tools and trust them to do a good job.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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30+ years and glad to be gone

Senior Manager (Former Employee)
Rochester, NY

I worked at Xerox full-time for more than 10 years

ProsChallenging work, but too much of it. Strong (if compelled to be micro) middle management team in some departments.

ConsSenior Management seems clueless. Everything is managed to cut costs. Benefits are reduced each year, the cost of those benefits increases and salaries have not risen in six years. Retiree benefits are far worse - basic Medicare Part B is significantly better (and far cheaper that what the Company offers). The bottom line (almighty, it seems to management) is that they care minimally about employees while there, not a whit once they are gone.

Advice to Senior ManagementPeople are not a commodity to be procured cheaper, cast aside when a bit worn. Consider understanding what your goals are, beyond meeting the Street's expectations for the next quarter. Actually care, or pretend to, about those you need, if undervalue, to keep you going.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A company that doesn't treat their employees well or cares. Just work, work and then work some more.

Customer Service Representative (Current Employee)
Federal Way, WA

I have been working at Xerox full-time for more than a year

ProsSome of the people who work for the company are nice.

ConsThe company tends to run the employees on the production floor like they are robots. The pay is inadequate to live on; new information introduced almost daily with no training; employees are given unrealistic goals to try to attain with little to no support. The company expects you to work mandatory overtime everyday and still asks for more overtime. Pay is based on surveys and other almost unattainable goals. The facility is not properly cleaned on a weekly basis.

Advice to Senior ManagementTreat employees like they are valuable. More training! Provide a corporate identity that actually cares about the value that employees can contribute. Treat employees like they can contribute something of value. Create an atmosphere that enables the development of employees. Trained and happy employees will want to contribute superior customer service.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Something wicked this way comes

Operations (Former Employee)
Portland, OR

I worked at Xerox full-time for more than 3 years

ProsIf there are no other jobs available anywhere and you are strong willed you can probably suffer through it.

Conswhat's less then 1 star? The company has the worst of everything including but not limited to health insurance, dental,401k,training and management.

Advice to Senior ManagementReally!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disappointing

Anonymous Employee (Current Employee)

I have been working at Xerox full-time for more than 10 years

ProsMy co-workers are very intelligent people and are easy to work with. Working from home is really nice especially in bad weather.

ConsNo raise in 6 years. Workload increases are ridiculous. Upper management doesn't care about its employees. They lay people off without regard to their lives and only care about their multi-million dollar bonuses. Middle management is overworked and beat up about their numbers constantly. Customers used to be the focus but now profits are king.

Advice to Senior ManagementTake a lower bonus, throw the people doing the work a small percentage now and then. Morale across the country is miserably low and you're going to lose a lot of valuable people, you won't realize it until they're gone.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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They do no care about the employees

Anonymous Employee (Former Employee)

I worked at Xerox full-time for more than 10 years

ProsSome positions get to work from home.

ConsEverything else, from the upper managements down.

Advice to Senior ManagementCare about your people, maybe your company will be great again someday.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Worst Company Ever

Security Analyst (Current Employee)
Las Vegas, NV

I have been working at Xerox full-time for more than a year

ProsGood parking with all the free coffee and water you want.

ConsXerox is the worst company I have ever worked for and they don’t care about their employees or their customers – just the bottom line. There are some employees that have dedicated over eight years of service and have never seen a single pay increase. The ethics and standards that they claim to have are far from the reality of the workplace. They have made drastic cut backs and expect the ones that are left to take on the additional work by working longer hours.

Advice to Senior ManagementThe management team lacks any type of management or people skills. Management would get a much better response from their employees if they weren’t always threatening and belittling people.
There is no such thing as a work-life balance with this company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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YOU LIVE AND LEARN

Claims Processor (Current Employee)
Indianapolis, IN

I have been working at Xerox full-time for less than a year

ProsThe department is laid back. Regular dress code can come in your PJ's if you wanted to.

ConsNo training, No organization, Management sucks. The pay is horrible. These are contracts and they don't allow the employee to know when the contract expire. And once it does you do not just get another position. You have to apply all over again.

DO NOT WORK FOR XEROX HEALTHCARE(WHICH USE TO BE ACS)

Advice to Senior ManagementHire people that have been managers before. That have the training and skill to manage.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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All you are is a number.

Anonymous Employee (Current Employee)
Boise, ID

I have been working at Xerox full-time for more than a year

ProsAt least you get a small paycheck, full time work, with horrible benefits. Fortune 500 company, makes me wonder how they stay afloat. I think it's only because there are not that many choices in Boise.

ConsDisgusting location, sub-par compensation, all you are is a number. They couldn't care less about you as a human. Very poor morale, very low pay.

Advice to Senior ManagementPay at least market rate. Work on becoming an employer of choice. Instead of employer of last resort.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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