Xerox

  www.xerox.com
Work in HR? Unlock Free Profile

Xerox Reviews

Updated August 21, 2014
Updated August 21, 2014
1,687 Reviews

2.5
1,687 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
906 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

376 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Senior Processing Technician - Data Entry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processing Technician  in  East Hartford, CT
    Current Employee - Senior Processing Technician in East Hartford, CT

    Pros

    • Dress down days are every day for a nominal $10 fee.
    • Free coffee.
    • Great co-workers, friendly environment.

    Cons

    • Very little to no opportunities for career advancement, despite being told otherwise.
    • Job title and actual job requirements are extremely misleading.
    • Underpaid for position, despite upper management knowing so and failing to fix the problem.
    • Poor lines of communication between upper management and employees.
    • Grievances made to HR by many employees have not been addressed (HR not even on premises).
    • Facilities provided are lackluster.

    Advice to ManagementAdvice

    Data entry positions are not data entry at all: there is actually a great amount of thinking, problem solving, analysis, and attention required every day. So much so, in fact, that the data entry workers at the East Hartford location complete most, if not all, of the tasks required for a position that pays a significant amount more. Despite management knowing this, we continue to be held to high production standards for unequal pay. It has been months and no solution to this problem has been offered. Many great workers leave out of frustration or for the first better paying job they can find. While preferring workers to have a college degree, we are treated very juvenile, as if on a short leash. Many policies and guidelines at Xerox need to be re-evaluated. Listen to your employees, rebuild trust, open lines of communication, treat us fairly and do what is right.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Horror Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transaction Processor  in  Chattanooga, TN
    Former Employee - Transaction Processor in Chattanooga, TN

    Pros

    The only pro was that it was 10-12 hours on Mondays and part-time the rest of the week.

    Cons

    No promotions. Non-cooperative management. Leadership was more interested in watching the scantily clothed 18-25 year old employees.

    Advice to ManagementAdvice

    Someone needs to be in management that does not favor the younger women that wear very little clothing.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Disdain for Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Development Specialist  in  Salt Lake City, UT
    Former Employee - Systems Development Specialist in Salt Lake City, UT

    Pros

    Good place to start out a career because you can easily get an entry level position (with entry level pay) and learn on the job. You will receive no regular raises. The raises you get may only be if they need you and you threaten to quit.

    Cons

    The company upper management has true disdain for their employees. The U.S. employees are treated like dirt in the hopes you will quit so they can outsource your job. The employees outside the U.S. are seen as inferior and less valuable, but necessary to keep costs down.

    Advice to ManagementAdvice

    Stop looking at short term numbers and think strategic. Look at successful companies and what they are doing as far as treating employees and also innovation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Call Center Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    Pros

    There are very few Pros to working at Xerox. It paid the bills in this tough economy. The co-workers are generally helpful and kind as long as you avoid the few bad apples that are bound to show up in any workplace. There are a few good Leads(helpers) if you are lucky enough to have them around for your shift.

    Cons

    The system we supported was constantly down and there was little concern or support from management to give us the tools we needed to provide the service they hired us for. The time you are given to complete a call must have been cooked up by Ebenezer Scrooge himself. When things went wrong, all of the heat falls to the worker bees and we were just expected to adapt which means anything up to and including lying to the callers. There are no benefits if you are a contract worker so Xerox gets ZERO stars for this. That fact it is especially greedy and borderline evil because Xerox had the contract to provide health care support services for Nevada for the ACA. I say HAD because they lost the contract due to many of the problems with the system described here. If that is not bad enough, once you work through a long week dealing with irate callers, poor management, and broken systems, you are sometimes called upon to perform mandatory overtime so work life balance is not a priority to these people. If they would improve their work environment, they would be able to keep more workers for longer and wouldn't have to press those who haven't escaped yet into service on their off time. I would only recommend this job as a last resort, if you land it, expect to be paid about $14 an hour and do your best to look for another job.

    Advice to ManagementAdvice

    Treat employees as people. Provide them with the proper tools to do the job. If the system isn't working properly, stop making it seem as it is the worker's fault. We support the system we did not create it. That would probably be a good idea the next time you people design a system. Include the front line workers in your design process. In the end you probably wont listen because you don't really care. As far as you are concerned as long as you are getting paid lost contracts mean nothing to you. Keep it up though I pretty sure there has to be some company out there with the resources and culture to keep their client happy and keep their contract and employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Ask a lot of questions before taking a position here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Chicago, IL
    Former Employee - Director in Chicago, IL

    Pros

    Xerox (formerly ACS) has an IT shared services model that is mid-tier, yet remains competitive against the big players but is getting squeezed by the public cloud offerings (Azure, AWS etc). With thin margins, good customer service is key to keep within razor thin margins...Xerox has solid customer base with some big named corporations with global support needs. They execute solid business processes and promote an ITIL services model.

    Cons

    Offered a position of leadership with good benefits and a bonus program a year ago. Soon discovered no bonuses have been paid out in a number of years, not to mention merits or raises. Even internal promotions often come without pay increases. The company is a IT sweat shop that drives its employees to work ridiculous hours with little relief never saying "no" to the customer. Turnover is high at all levels making it difficult to drive change. Employees that have not left are typically not motivated for some reason to better themselves. I guess for those who remain the adage "misery loves company" holds true and the morale is typically at the "misery" level. Unless there's just nothing else better out there for you, then it is better than unemployment...but if you have options, look hard at those first.

    Advice to ManagementAdvice

    Don't offer a bonus program unless you actually pay bonuses occasionally. Treat all employees fairly when executing a mandatory unpaid furlough....I.e. all have to take a week including the CEO. Not fair that "billable" employees are "excused". Fire the leadership responsible for mandatory furloughs to show the remaining employees some "goodwill".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    A couple of my teammates are fantastic, my tech guys are super and new hire training is comprehensive.

    Cons

    Was lied to about my actual role, VP is a super smart guy but horrible listener and a bull in a china shop; cheapest company ever and the benefits stink. They REALLY stink!! Also lied to about my OTE and variable comp plan. Lots of lies got me to join. I won't be around much longer!!

    Advice to ManagementAdvice

    Talk is cheap, get off the cheap and stop pitting sales teams against each other.

    No opinion of CEO
  8.  

    Xerox....sinking ship... taking on water way too fast while execs enjoy their bonuses...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Norwalk, CT
    Current Employee - Management in Norwalk, CT

    Pros

    it is a paycheck.... some weeks...

    Cons

    Too many to list. Xerox has lost sight of two very important pieces of basic business success (client satisfaction and employee engagement). It is all about making the numbers each quarter to generate bonuses for the execs, while people lose their jobs that are actually doing the work to meet client deliverables.

    Advice to ManagementAdvice

    Take care of your people and they will take care of you. Stop firing and furloughing the people that are getting the work done. Look at the upper four levels of exec mgmt. Stop moving those chairs around on this sinking ship. Some of them need to be thrown overboard. There needs to be change at the top and someone needs to manage this company instead of letting Wall Street lead it. The Blodgetts and their followers all need to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Technical Customer service representative Tier 1 : Warning : head for the hills!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    Pros

    Great healthcare package and awesome friendly co-workers!!!!

    Cons

    This job has no pay advancement. They expect you to take on new responnsibilities without getting higher pay.As an example, they want you to move from iOS Tier 1 to iOS Tier 2 by reading a plethora of troubleshooting documents but you will still get the same pay. You will only get a tiny pay increment when you become a Tier 2 account security advisor (approximately $0.40 increment from your base salary of $9.60/hr as a tier 1 advisor).Your trainers also earn "peanuts"; the only way they manage to get something out of training you is by working insane hours of overtime for example having two 8 hr training classes per day (one during the day and the other at night right upto 12:30am!!!!!). The commission based pay increment is based on several equations that are designed in a way that you will seldom get any increment.

    Customer satisfaction surveys drive these commission based equations thus if you do not get a review, you won't get commission!!! You have to have an 88% customer satisfaction to actually earn commission. The rules at this job are also super strict : if your phone rings on the call floor, you will be fired, you are not allowed to have your phone on when on the call floor, if they even see it you will get written up for it. You are not allowed to have a pen, book or a piece of paper when on the call floor.You will end up sitting in agonizing boredom whilst waiting for calls because revising the troubleshooting documents quickly gets old and for $9.60/hr "ain't nobody got time for that". Talking to your co-workers is the only thing you can do-however customers keep snatching them from you.

    Advice to ManagementAdvice

    Loosen up your iron grip on security, the current situation at your Tigard office is tantamount to a prison.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    ACS in disguise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Development Senior Specialist  in  Hartford, CT
    Current Employee - Systems Development Senior Specialist in Hartford, CT

    Pros

    Overtime opportunity, flexible hours, floating Holidays.

    Cons

    Low pay, no respect, thankless work.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    The worst at communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    Pros

    Decent schedule. Chances for overtime. Haven't worked for the company long enough to have more pros. Was outsoured by Sprint to Xerox in June 2014.

    Cons

    In my two months as Xerox employee, I have had a poor experience. Lack of communication from customer service reps and managers. I mean you can talk to them, but talking to a wall would net more results and anwsers. Have had a late or incorrect paycheck twice (2 months) which get corrected on their time table. Overtime is plentiful due to layoffs/reps quiting. Was offered $10 gift card to work 3 hours overtime on top of my salary. Cool, yes. But desperation is a stinky cologne.

    Advice to ManagementAdvice

    As stated before, talking to a wall would be better. I know outsourcing call centers is a new thing for Xerox, but quantity will never trump quality.

    Negative Outlook
    No opinion of CEO

Worked for Xerox? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.