Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews

Updated November 23, 2014
Updated November 23, 2014
1,917 Reviews
2.4
1,917 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,013 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

441 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Poor and unpredictable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Xerox

    Pros

    Coworkers are interesting and entertaining

    Cons

    No room for growth, poor management

    Advice to ManagementAdvice

    Invest more in your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Xerox is not the place to be

    Former Employee - Benefits Service Center Representative in Chesapeake, VA
    Former Employee - Benefits Service Center Representative in Chesapeake, VA

    I worked at Xerox full-time (more than an year)

    Pros

    The starting salary, Monday thru Friday work schedule and secure building

    Cons

    There are too many to list. If it's a project based position beware, because they might keep a small number of people to become permanent if any.

    Advice to ManagementAdvice

    The majority of management needs to be let go and start from scratch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Avoid this company as long Ursula Burns runs it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Development Manager in Wilsonville, OR
    Former Employee - Product Development Manager in Wilsonville, OR

    I worked at Xerox full-time (more than 10 years)

    Pros

    Fair pay and benefits, some interesting work.

    Cons

    Poor decision making, run top down, unable to get anything done because of bureaucracy, stifling any innovation or pride in job. This company is run by a CEO playing with financial spreadsheets rather than talking to people, who is surrounded by executives playing politics and jockeying for position. No one at the top knows much, so makes poor decisions and then gets frustrated when the affected teams fail to perform.

    Advice to ManagementAdvice

    Get rid of Ursula and the top couple of layers of executives, push decision making down to the people that know what is going on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Off course, rudderless, and a visionless captain.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    Salaries are still competitive, lots of locations around the country, and there are some good people still left.

    Cons

    Management is increasingly clueless and immune to being held responsible for bad business decisions on their watch. Suffering from a major lack of new blood and ideas.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Big company with no care for it's customers or employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Redmond, WA
    Current Employee - Customer Service Representative in Redmond, WA

    I have been working at Xerox full-time (more than an year)

    Pros

    Almost none. Nope, none at all.

    Cons

    Poor work-culture. Incompetent management. Terrible, any MBA would literally puke themselves while there.

    Advice to ManagementAdvice

    You can't be this bad and last long term no matter how big you are. Shape up or get ready to be history.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Avoid if at all possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox full-time (more than an year)

    Pros

    Met some great people (fellow employees).

    Cons

    Everything else! I had a nervous breakdown because of this job, which finally drove me to quit. Having to deal with customers being angry about things that I could not (as much as I wanted to) help them with because of company policies. Supervisors getting angry because I would want to transfer customers to them because a) customers would want me to and b) negative surveys impact your pay...as does taking time in between calls to simply take a break or finish your business. Also, you will get a weekly review where your supervisor just tells you everything wrong you're doing with maybe a a comment or two about the positives. Oh, and don't believe them when they say it's not a sales position. You get in trouble for not offering certain things to the customer as well. VERY clear where there was a high turnover rate at my office; no one wanted to be there.

    Advice to ManagementAdvice

    Treat your people like people. We are NOT machines!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Horrible company culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Federal Way, WA
    Former Employee - Customer Service Representative in Federal Way, WA

    I worked at Xerox full-time (less than an year)

    Pros

    There were some genuinely good people working there. Paid training for six weeks was great.

    Cons

    The trainer they had in TBay was beyond unprofessional and treated his trainees as if they were total trash. I was threatened a write-up because I forwarded a customer to a different department. They TOLD me to do it. Then said I could have handled it myself. When I asked how I should have solved the problem, it took THREE different trainers to attempt to find the answer. That was the final straw for me. Never mind the breaks that are not even long enough to use the restrooms.

    Advice to ManagementAdvice

    Treat your employees like they are humans.

    Doesn't Recommend
    Negative Outlook
  9.  

    Immediate Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Houston, TX
    Former Employee - Customer Care Representative in Houston, TX

    I worked at Xerox full-time (less than an year)

    Pros

    There is a base pay, if you sell you get points, those points add up for incentives. You get paid more for coming to work daily and not missing any days.
    Training is 3 to 4 weeks.

    Cons

    Work environment
    You don't always get paid for all incentives
    Poor management
    System issues
    If you don't meet sales goals, they let you go that's why they're always hiring

    Advice to ManagementAdvice

    Clean house start fresh with new management

    Doesn't Recommend
    Approves of CEO
  10.  

    Fired after maternity leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting in Dallas, TX
    Former Employee - Accounting in Dallas, TX

    I worked at Xerox full-time (more than 3 years)

    Pros

    No real pros other than working from home some times.

    Cons

    Will work you into the ground. Forced to work 12-16 hour days even though I was salary. I went out on maternity leave and on my VERY first day back, I was told my job was being done by someone else, so goodbye. Horrible company and I'm ashamed to say I worked there.

    Advice to ManagementAdvice

    None...they don't care anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Confused company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at Xerox full-time (more than 8 years)

    Pros

    Name recognition, pays management well

    Cons

    Confused company with weak management

    Advice to ManagementAdvice

    Clear your dead wood managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Xerox? Share Your Experiences

Xerox

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.