Xerox

www.xerox.com

Xerox Reviews

Updated January 27, 2015
Updated January 27, 2015
2,056 Reviews
2.4
2,056 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,076 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

573 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Pros

    I received my paycheck on tiime

    Cons

    One raise in 7 years even though I received 4.0s & 4.5s on every performance eval.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great people; overactive when hiring though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Redmond, WA
    Current Employee - Customer Service Representative in Redmond, WA

    I have been working at Xerox

    Pros

    great people; very proactive when help is needed.

    Cons

    They are over active when hiring

    Advice to ManagementAdvice

    Figure out how many employees you may need and under hire. Then you don't have to lay off people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good for someone straight out of high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bolingbrook, IL
    Former Employee - Customer Service Representative in Bolingbrook, IL

    I worked at Xerox full-time (more than a year)

    Pros

    The hiring process did not take long at all and the recruiters are very nice.

    Cons

    They hire almost everyone that fills out an application and therefore their turn around rate is so high. There is a lot of drama going on there, its like being on the maury show

    Advice to ManagementAdvice

    Be more caring and understanding towards your employees, and hire more intelligent and professional people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    High turnover rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Chances to move up / Competitive pay scale

    Cons

    Leadership / Drama / High volume of data entry in such small timeframe

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Emotional Rollercoster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Recruiter in Raleigh, NC
    Current Employee - Remote Recruiter in Raleigh, NC

    I have been working at Xerox as a contractor (less than a year)

    Pros

    Fast paced - high call volume. Spontaneous work environment

    Cons

    Very high turn over rate. They do not know how to keep anybody even the really good workers

    Advice to ManagementAdvice

    Get to know the little people because they matters the most

    Positive Outlook
    No opinion of CEO
  7.  

    A Daily Grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Xerox

    Pros

    -good training customer service over the phone
    -Good structure for improvement and feedback

    Cons

    -High pressure for speed
    -There is a steep learning curve to managing the fine line between a quality call and a fast call

    Advice to ManagementAdvice

    Allow more flexibility for call time to ensure that the representative can take care of their customer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    My experience has generally been a good one with a historical opportunity to secure a position that fits your skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Boston, MA
    Current Employee - Solutions Architect in Boston, MA

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Flexible working hours having worked from home for the last 15 years.

    Cons

    Xerox services strategy changes almost annually. Pay has been frozen for over 4 years. Instituting a furlough program to show profit.

    Advice to ManagementAdvice

    Solidify strategy and allow more opportunity to run a business we have successfully run before becoming a part of Services.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    very flexiable company if you have children

    Cons

    slow to give pay increases

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Tough place to work with

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Software Engineer in Dallas, TX
    Former Employee - Software Engineer in Dallas, TX

    I worked at Xerox as a contractor (more than a year)

    Pros

    Lots to learn , great exposure

    Cons

    low compensation ,
    difficult to find time, work life balance almost non existent.

    Advice to ManagementAdvice

    please have a better work life balance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    High turn over rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Xerox full-time (less than a year)

    Pros

    So there is great pay and great benefits, also they have good people working for them so you have nice coworkers, aslo there are good advancement opportunities

    Cons

    I had a bad schedule, the location was bad and it was hard to find reliable transportation, also there is a high turn over rate

    Positive Outlook
    Approves of CEO

Work at Xerox? Share Your Experiences

Xerox

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.