Xerox Reviews

Updated April 20, 2015
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4.0
385 Reviews
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
165 Ratings

385 Employee Reviews

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  1. IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX

    I have been working at Xerox full-time (more than a year)

    Recommends
    Recommends

    Pros

    big enterprise, like city, can get lost

    Cons

    too big, like city, can get lost

  2. Quality Assurance Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Analyst in Raleigh, NC
    Current Employee - Quality Assurance Analyst in Raleigh, NC

    I have been working at Xerox full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good job to learn customer assistance. Great work schedule. Good Management. Great Location. Excellent place to gain experience

    Cons

    Lots of work, not always enough time and resources to complete tasks. Pay is not as great, and there are sometimes no incentives or bonuses offered.

    Advice to Management

    Provide more resources. Increase pay and incentives to encourage loyalty and respect from employees.

  3. Great Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    great hours, great pay, good working conditions

    Cons

    temporary. would have loved to have done this for long term

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Working for Xerox has allowed me to expand my e-learning experience and knowledge in an ever-changing environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Administrator in Cleveland, OH
    Current Employee - Learning Administrator in Cleveland, OH

    I have been working at Xerox full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive environment and diverse employees

    Cons

    Frequent staff changes can be difficult to adjust to

    Advice to Management

    None

  6. Sr. Administrative Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Administrative Clerk in Tallahassee, FL
    Former Employee - Senior Administrative Clerk in Tallahassee, FL

    I worked at Xerox full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Wonderful Boss! Really nice co-workers. A very pleasant place to work.

    Cons

    Position cut. Lots of internal changes in policy/direction. Would have liked to have stayed with the company.

  7. Technical Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lexington-Fayette, KY
    Former Employee - Anonymous Employee in Lexington-Fayette, KY

    I worked at Xerox full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great team and lots of support. Extensive training and mentoring available. Huge knowledge base.

    Cons

    Lack of assigned seating led to confusion quite often.

    Advice to Management

    Assign seats in order to make them ergonomic for the individual. A comfortable person is a happier person.

  8. Fast paced, think on your feet work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Xerox full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Discounts with a number of companies, including cell phone carriers. Ability to make more money on the hour based on your consistent results. Ability to seek active promotion based not on seniority, but your performance.

    Cons

    Rushed training. Busy days with little downtime. Short breaks that are not always positioned so as to best break up your day.

    Advice to Management

    Increased training to include more hands on time before new employees are put to work with live customers. This led to a number of angry and frustrated customers because they were dealing with someone who had little experience with putting their training to work. More mock calls with a greater variety of call types.

  9. Oracle apps EBS Techno-Func Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (more than 3 years)

    Pros

    Teamwork, WL Balance, assignments, people, everything under the sun

    Cons

    laidback, lack of business, not challenging,

  10. Helpful (1)

    Fast Paced, Results Oriented, Not the job for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High diversity, "think on your feet work".
    Rewarding projects that give opportunity to feel like ones work makes an impact
    Pay and benefits are competitive.
    The people are nice.
    Work-life balance flexibility is plus.
    Many sponsored and incentivized career development opportunities are offered.
    If one wants to grow and learn new ways to be effective, this is a good place to do so.

    Cons

    Pace can be very intense at times; but can be managed if an effort is made to set boundaries in advance.
    There are operational gaps and this leads to internal delays in getting things done, this takes some time to familiarize and Pace is intense at time, but can be managed is an effort is made setting boundaries.
    There are some operational gaps and this leads to internal delays in getting things done. It takes a bit of time to become familiar with these and adapt.
    There is a level of top down autonomy that makes working towards a solution a challenge.
    Quarterly layoffs are a reality, but they are usually made with advanced indication.

    Advice to Management

    Lower management: Keep doing what you can, my overall impression is positive.
    Middle management: Get (better) connected, and improve on internal/external customer & employee communications.
    Upper management: Vision is set and change is inevitable, but re-org sometimes comes with a resource consequence. The shifts and changes usually result in even more challenging resource burdening.
    Senior management: Sometimes (revenue) loss is predictable and avoidable, by better use of other internal metrics and controls in advance of change and re-org reduction measures.

  11. Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Business Systems Analyst
    Current Employee - Business Systems Analyst

    I have been working at Xerox full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good work/life balance, fair salary, helpful co-workers and management

    Cons

    Difficult to navigate corporate structure to handle payroll, benefits, etc. issues.

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