Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews

Updated November 29, 2014
Updated November 29, 2014
1,953 Reviews
2.4
1,953 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,029 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

125 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Challeging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operating Engineer in Dallas, TX
    Current Employee - Operating Engineer in Dallas, TX

    I have been working at Xerox full-time (more than 8 years)

    Pros

    It's a very good company and will be around for a long time.

    Cons

    Trouble shooting equipment and working at data center.

    Advice to ManagementAdvice

    Hire me

    No opinion of CEO
  2. 5 people found this helpful  

    The Absolute WORST employer I've ever had!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transaction Processor in Indianapolis, IN
    Former Employee - Transaction Processor in Indianapolis, IN

    I worked at Xerox full-time (less than an year)

    Pros

    Working from home was a definite benefit.

    Cons

    Dishonest about almost EVERYTHING!! The amount of hours, the amount of work....a very dishonest company! They don't have any knowledge about anything at all! Was supposed to receive severance pay but now I have to wait to fill out some forms (never had to do this with any other company I was laid off from); was given a fax number to fax some government information to & was given the wrong fax number...now I have to reapply for assistance that I am not getting from Xerox because they decided to lay me off after 5 months!!!

    Advice to ManagementAdvice

    Stop hiring permanent employees when you aren't sure what the near future will bring! Get some temps first!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good place to work--depends on your division

    Current Employee - UR Care Manager in Cheyenne, WY
    Current Employee - UR Care Manager in Cheyenne, WY

    I have been working at Xerox full-time (less than an year)

    Pros

    A lot of flexibility, opportunity to try creative approaches

    Cons

    Large reports create hectic time periods.

    Advice to ManagementAdvice

    increase opportunities for further education, work on IT issues.

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  5.  

    Lots of opportunities and easy hiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Webster, NY
    Current Employee - Customer Service Representative in Webster, NY

    I have been working at Xerox full-time (less than an year)

    Pros

    Easy hiring, opportunities for advancement. Call center is expanding rapidly. 5 weeks of classroom training and two weeks transitioning to production with extra help. Most supervisor's I know got promoted within 6 months.

    Cons

    Very cubicle-another-cog-in-the-machine type of job.

    Recommends
    Positive Outlook
  6.  

    Good Place To work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    Good Advancement if Qualified, growing business in some sectors

    Cons

    Winter drive can be a little trying

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Satisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    Decent pay and benefits, not overly micromanaged.

    Cons

    Training could be stronger, could use overhaul.

    Advice to ManagementAdvice

    Work on training methods for greater satisfaction.

    Recommends
    Positive Outlook
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SSE in Melville, NY
    Current Employee - SSE in Melville, NY

    I have been working at Xerox full-time (more than 3 years)

    Pros

    The tenure surrounding you helps the great people at Xerox help you be great. The people are friendly and always willing to help you with things you don't know how to do.

    Cons

    There aren't too many processes in place to help beginners complete most tasks. When it comes to most issues you're just asking around until someone takes ownership and will help you complete the tasks

    Advice to ManagementAdvice

    Listen to your employees and do WAYYYYYYYY LESS outlook calls and go see the accounts with your SSE's.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great! Great atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention Specialist in El Paso, TX
    Current Employee - Customer Retention Specialist in El Paso, TX

    I have been working at Xerox full-time (less than an year)

    Pros

    Great opportunity for advancement and growth.

    Cons

    Having to park at a church because of a parking issue that is being resolved through legal action with company and lease owner. Shuttle comes to pick up employees from site to building.

    Advice to ManagementAdvice

    Great job.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Working for Xerox took a lot of patience and professionalism in an unprofessional environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst in Cary, NC
    Former Employee - Quality Analyst in Cary, NC

    I worked at Xerox full-time (less than an year)

    Pros

    The best reasons to work for Xerox would be to gain experience and gain employment if its been hard in the past for you to gain employment.

    Cons

    The greatest challenge is accepting the fact that there is hardly anyone that understands what it means to be professional. Also advancement may happen however being compensated for additional job duties doesn't occur at Xerox.

    Advice to ManagementAdvice

    My advise would be to execute proper interviews to gain employees your company professes to have, it will definitely assist you in becoming a company with great ethics and integrity. Also take into consideration your compensation rates for the job your employees are performing. You would be surprised what an extra dollars or two would do to increase work performance and moral throughout the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Portland, OR
    Current Employee - Customer Service Agent in Portland, OR

    I have been working at Xerox full-time (less than an year)

    Pros

    competitive pay, Bonuses available, payed training!

    Cons

    Busy, very fast paced!

    Advice to ManagementAdvice

    Management is great.. always there to help!

    Recommends
    Positive Outlook
    No opinion of CEO

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