YMCA

  www.ymca.net
  www.ymca.net

YMCA Reviews

Updated December 17, 2014
Updated December 17, 2014
1,593 Reviews
3.6
1,593 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
YMCA President and CEO Neil Nicoll
Neil Nicoll
389 Ratings

Review Highlights

Pros
  • One of the best perks of working at the YMCA was the fact that employees are entitled to a free gym membership (in 182 reviews)

  • Always enjoyed working around fellow facilitators and working with kids everyday (in 45 reviews)


Cons
  • The pay is not very competitive but it is non profit so this is to be expected (in 81 reviews)

  • There is no growth potential you will only go so far with only part time positions (in 67 reviews)

More Highlights

177 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great work, low pay, part time forever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA

    I have been working at YMCA part-time (more than 3 years)

    Pros

    Co workers are great
    Work is fulfilling

    Cons

    No career growth
    There is a gap between management and staff
    Low pay rate

    Advice to ManagementAdvice

    Communicate with staff
    Treat the staff as part of the team, especially in decision making

    Doesn't Recommend
    Neutral Outlook
  2.  

    overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at YMCA

    Pros

    free gym pass to ymca

    Cons

    didn't pay enough for experience and classes taken, was given false salary information, took classes to reach a base salary and never got it

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Place to work if you don't know what else you're doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff in Palo Alto, CA
    Former Employee - Staff in Palo Alto, CA

    I worked at YMCA full-time (more than 8 years)

    Pros

    If you're lucky enough to get one of the few full-time positions, the benefits are excellent. My association matched 12% on retirement, which is unheard of. Great healthcare/dental/vision. Working out at other branches with the free membership is nice. Some professional development, if you're at a branch with money they will send you to trainings, though these Y-branded trainings primarily only qualify you for doing other Y-related things.

    Cons

    Organizational incompetence was rampant. Execs are proficient, but mid-level management (senior directors) were extremely mediocre, incompetent, and unaware of their own incompetence... but really nice and well meaning. They hired people (directors and associate directors) who care a lot and are willing to work 10-12 hour days, sometimes weeks in a row with no days off to ensure the success of their program area. I saw so many decisions that made absolutely no sense and only cost time and money. With no bonus or profit incentive, no one has a reason to try harder, and as a nonprofit they can't really afford to hire excellent people... so mediocrity is the way of things.

    Burnout was horrible. We were often short-staffed, and the culture is that you pick up your phone at 6am when staff no-shows because you're dedicated to the success of your program area.

    I saw goofballs hired externally, while qualified and dedicated long-time staff members were overlooked for the promotions they deserved, not because they were "next in line", but because they were the better and obvious choice for the job.

    All of my coworkers were working at the Y because they were either on their way to something else (working while in school), or they couldn't think of anything else do to. While I was there I was in the same boat. Immediately after I left the Y I doubled my salary with a job that I never take home with me, surrounded by people who are excellent at what they do. I wish I'd left sooner.

    Advice to ManagementAdvice

    Fire the dead weight and stop walking on eggshells around members... it is a GOOD business decision if the 10% of the customers who give you 90% of your problems decide to leave because you're changing the direction of the branch for the better. Bending over and making unreasonable exceptions for anyone who complains sets unclear expectations about the product you offer, and it rewards problem members which ensures that you'll get more of the same.

    Also, in 2010 all staff had a wage freeze because we were broke. Two years later, our C-level employees (CIO. CEO, COO, etc.) got 40% raises (e.g., 200k to 250k) while I personally had to claw to bump mine up from 1.5 to 2% to get another 20 cents an hour. This is a nonprofit. It pays less because that is the nature of the industry, and that should apply equally to everyone. Who gets a 40% raise, seriously? Frontline staff felt pretty well burned when this was made public in the local paper. Then, they closed one of our branches without even discussing it with the members of that branch, who had just finished raising a ton of money for the branch's campaign season. Those raises were unjustified and sent a clear message to frontline staff that they simply weren't valued.

    Doesn't Recommend
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  5.  

    1st time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lifeguard in Grand Rapids, MI
    Former Employee - Lifeguard in Grand Rapids, MI

    I worked at YMCA part-time (more than 5 years)

    Pros

    Worked with some great people. Good first job.

    Cons

    There are constant budget cuts and the company is completely top heavy. The pool is run according to how the patrons would like it as opposed to safety first. Loyalty and hard work are not rewarded.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Unprofessional, chaotic, and unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Director in San Diego, CA
    Former Employee - Membership Director in San Diego, CA

    I worked at YMCA full-time (more than an year)

    Pros

    The mission of the YMCA has tremendous benefits to the community

    Cons

    For such an established organization there should be more established and formal hiring/recruiting protocols, streamlined management practices, and opportunities for empowerment for all employees including front line staff.

    Advice to ManagementAdvice

    Stop the favoritism! Coach people to reach their fullest potential and become a culture of learning and development. Don't just talk about developing your people actually take the time to do this. Pay your people better, constant turnover is bad for members and employees. Focus on the positive instead of the negative.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Neutral

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at YMCA

    Pros

    good environment, friendly member, free membership

    Cons

    poor salary, poor hours, favoritism

  8.  

    Horrible management, underpaid and under appreciated. Work is hard and sun is hot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at YMCA

    Pros

    I quit because there weren't any

    Cons

    Long days and exhausting speaking with up-tight parents

  9.  

    Don't work at YMCA if you want to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Water Fitness Instructor/Swim Instructor in Franklin, MA
    Current Employee - Water Fitness Instructor/Swim Instructor in Franklin, MA

    I have been working at YMCA part-time (more than an year)

    Pros

    Access to the pool. But that is only because I worked at the pool. Granted, I was hourly, but we received no perks at all.

    Cons

    They required coverage at the drop of a dime, which was about my hourly salary. And they required extra training outside of working hours in the evening, on weekends. Basically, there is not money. You have to do this because you like to and forget the meager paycheck.

    Advice to ManagementAdvice

    Please show respect for your workers. Where do all the over-priced membership money go? To the board room, I guess.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Applying Christian principles to its members, but never the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at YMCA part-time (less than an year)

    Pros

    Very friendly members makes this customer service oriented job very easy and enjoyable.

    Cons

    Lots of micro-management or hardly any at all. Barely received any job training and was still expected to not make mistakes. Lazy coworkers.

    Advice to ManagementAdvice

    Don't take advantage of the nice, hard working entry level employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services in Arlington, TX
    Former Employee - Member Services in Arlington, TX

    I worked at YMCA part-time (more than an year)

    Pros

    Some of the members are really nice and bring snacks and presents for you. There are 2 or 3 managers that are really helpful as well. The building is closed on holidays and the building closes at a reasonable time so it doesn't consume your life.

    Cons

    Management is horrible. With the exception of 2 or 3, no one knows what is going on. Micro-management at its worst. Although a part-time job, expect to receive phone calls while you are not at work to find out what is going on.

    Advice to ManagementAdvice

    Get it together

    Doesn't Recommend
    Neutral Outlook

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