Yankee Candle Reviews

Updated June 29, 2015
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3.0
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Hope Margala
4 Ratings

Pros
  • 50% discount on wax for associates (in 10 reviews)

  • Many intellegent people that really care about doing a good job and making a great product, (in 17 reviews)

Cons
  • Upper management is untrustworthy (in 17 reviews)

  • Too often the DM's won't hold the store managers accountable for their wrong doings (in 17 reviews)

More Pros and Cons

77 Employee Reviews

Sort: Popular Rating Date
  1. Mostly Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Yankee Candle part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -Amazing discount (50% off makes it way too easy to shop there)
    -Most of the work is pretty easy
    -Positive work environment
    -Easy-to-use systems
    -

    Cons

    -Daily goals are next to impossible to meet
    -ASAP selling gets on many customers' nerves, hard to do your job and please customer
     (not to mention the "three for no" idea at the register, offer three items before you accept that a customer doesn't want anything else)
    -Because of these crazy sales goals, work can become competitive and breeds resentment if another employee rings up "your customer" as you have just lost that sale)
    -"Bank of Time" is absurd, gives very little room to be a few minutes late (or to leave early at all without getting docked)
    -Little room for growth

    Advice to Management

    UPDATE SELLING TACTICS. ASAP is outdated and consists of harassing customers and not taking no for an answer. There is a middle ground between being completely hands-off with customers and the way we currently operate. Put less pressure on associates to make sales, make it more of a team effort than a competition.


  2. Helpful (3)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Topeka, KS
    Former Employee - Store Manager in Topeka, KS

    I worked at Yankee Candle full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Company to work for. Bonuses are received by entire staff not just management. Great Product

    Cons

    Little positive reinforcement from upper management. Training was adequate but should have been done in home store not in another city. Needed more time to acclimate to home store with support.

    Advice to Management

    Training for District Managers -- add positive feedback whenever possible. Better communication and support from Human Resources


  3. Helpful (3)

    Make sure you are applying in the right district...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yankee Candle full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I have worked my way up to assistant manager over the past 5 years. This job is way less stressful and slow paced when compared to other retail jobs. The product is amazing and the discount is really nice. I've met some nice people working at different stores throughout my district and really enjoy the customers as well. There are a lot of opportunities to move up because people are always leaving.

    Cons

    They do not appreciate loyalty. The pay is horrible. The benefits have gotten better since the company was bought by Jarden Corporation. District and regional managers are poorly chosen. The Semi annual sale reset on Christmas Eve is horrible every year, they need to let their employees be with their families rather than have such a big project at work. They still do secret shops quarterly.

    Advice to Management

    I would advise corporate to pay attention to how the district and regional managers are chosen because through my experience In my particular district I have witnessed a lot of corruption.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Management can be difficult to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Washington, PA
    Current Employee - Sales Associate in Washington, PA

    I have been working at Yankee Candle part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Love the product, most customers who enjoy Yankee Candle are very easy to work with

    Cons

    too many steps for customer service, store manager is not easy to work with, pay sucks

    Advice to Management

    Reduce ASAP steps, needs to be more relaxed, hire store managers who are intelligent and dedicated to there stores


  6. Helpful (3)

    YCC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Houston, TX
    Former Employee - Store Manager in Houston, TX

    I worked at Yankee Candle (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great loyal customers and beautiful product. Low employee turn over.

    Cons

    This company has been bought and sold too many times. Each new owner cares less about the employees and more about making a dollar.


  7. Helpful (2)

    It's okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Merrillville, IN
    Current Employee - Sales Associate in Merrillville, IN

    I have been working at Yankee Candle (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Relaxed, easy, fun, refreshing, beneficial

    Cons

    management, hours, people, pay, unorganized

    Advice to Management

    Listen to your employees instead of ignoring them and treat everyone equally.


  8. Helpful (3)

    Way too much pressure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Winchester, VA
    Former Employee - Sales Associate in Winchester, VA

    I worked at Yankee Candle part-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Product samples and seasonal freebies
    Smelling delicious all day
    Getting to wear your own clothes, casual dress code
    Sweet apron to store Chapstick, mints, boxcutters, coupons, etc

    Cons

    The secret shop is so stressful that it made me quit after three weeks.

    Christmas season employee "rally" was supposed to be paid....was there for 5 hours with no pay.


  9. Second Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yankee Candle part-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Benefits for part time employees, product benefits

    Cons

    Use of secret shoppers more important than real sales. Constant floor set changes


  10. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yankee Candle part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Store manager, Assistant manger awesome, . Great Training, helpful, great team work! and of course love Yankee candle and the discount. The Customers most of the time are recurring and are wonderful!

    Cons

    The pay is not good. You do have to work weekends and Christmas is the busiest time of the year. But I know that and understand and it is retail.

    Employees do deserve a higher salary, it is easy work, but in regards to physical you do it all. Cleaning, trash, setting up the tables, hanging the signs.

    Advice to Management

    Upper management when the store or individual wins a contest a bag of candy is a kick in the gut!


  11. Helpful (3)

    Great company if you never want to leave work or have a life outside of your job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yankee Candle

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great customers that are pleasant.
    Also, the product is good but not easy to convince customers to buy unless they are brand loyal due to the price. ...considering all the other more inexpensive options that are out there.

    Cons

    No payroll so manager is left to do everything and expected to stay all hours night and day to complete

    Advice to Management

    Quit over working managers! It is important for work life balance in return you will get them more excited about work and more out of your employees when they are on the job.



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