Yankee Candle Reviews

Updated August 3, 2014
Updated August 3, 2014
198 Reviews

2.9
198 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yankee Candle President, CEO, and Director Harlan M. Kent
Harlan M. Kent
116 Ratings

Review Highlights

Pros
  • Many intellegent people that really care about doing a good job and making a great product, (in 16 reviews)

  • 50% discount on wax offered to employees (in 8 reviews)


Cons
  • Too many made up and alterered rules and policies by upper management (in 15 reviews)

  • Spending the majority of the time worrying about the "secret shop" and making sure you pass (in 15 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loved almost everything

    Former Employee - Sales Associate At Yankee Candle  in  Arlington, VA
    Former Employee - Sales Associate At Yankee Candle in Arlington, VA

    I worked at Yankee Candle part-time

    Pros

    Honestly the best part of working for Yankee Candle are the customers. Amazing manager and co-workers. The manager would reward us for a beating goals out of his own pocket. Flexible hours

    Cons

    The DM made our lives miserable whenever she visited. Phantom shoppers are a waste of time. Low pay

    Advice to ManagementAdvice

    Get rid of the secret shoppers. If you want to know that the employees are meeting expectations have a survey print out at the end of the receipt for the REAL customers to complete.

  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  North Charleston, SC
    Former Employee - Sales Associate in North Charleston, SC

    I worked at Yankee Candle part-time for more than a year

    Pros

    Great company to work for.

    Cons

    Not very good pay. The management had some issues.

    Advice to ManagementAdvice

    Need a better manager for the store I was in.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Easy and Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate At Yankee Candle
    Current Employee - Sales Associate At Yankee Candle

    I have been working at Yankee Candle part-time for less than a year

    Pros

    The discount that Yankee gives it's associates is great! You can just sniff candles and help customers all shift long!

    Cons

    Not very efficient hours, especially if you are a current college student and the pay isn't that great.

    Recommends
    Neutral Outlook
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  5. 4 people found this helpful  

    Long Term Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  South Deerfield, MA
    Former Employee - Anonymous Employee in South Deerfield, MA

    I worked at Yankee Candle full-time for more than 10 years

    Pros

    The people on the front lines are extremely hard working. The bonds everyone forms over the years are second to none. Benefits started out being very good.

    Cons

    Promotions only happen for those who complain loud enough and make a big enough stink, the people that just sit and do their jobs day in and day out and go above and beyond, just get ignored. There is WAY too much upper management. So many Directors, VPs, SVPs, etc, they'd give a management title to anyone that can speak corporate lingo fast enough, but ignore hard working dedicated employees. There is no training, no support from the shoddy management, and even less now that Jarden bought them. Even Harlan is cutting and running with his millions.

    Advice to ManagementAdvice

    Open your eyes and look at the employees that have been there for years and years keeping the company running. Those "go to" people that have always been there and are just taken advantage of. They keep leaving and no one can see it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    I have worked here for over 8 years and I love the products sold at the store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Assistant Manager  in  Media, PA
    Current Employee - First Assistant Manager in Media, PA

    I have been working at Yankee Candle for more than 8 years

    Pros

    I love selling candles and I love offering different scents to the guests. The benefits are great and we do get a fabulous discount and have employee sales a couple of times a year. The schedule is flexible and the stores are well kept.

    Cons

    The pay is not good at all. Too much physical work, i.e. cleaning extensively throughout the year. Working all day without breaks and sometimes working alone all day. Secret shoppers are not necessary. Alot of heavy lifting with shelves and boxes, especially at Christmas time. The raises are horrible and sometimes as a full time manager you do not get one at all. Too strict of a dress code as well.

    Advice to ManagementAdvice

    Upper management tends to tell the store managers what they want to hear and not always the truth. Too many promises and they never come through. Too strict on certain rules and too must emphasis on the $$$ and not the employees. Very cheap company to work for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great retail experience. Great for a part-time position, but wouldn't consider for long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Virginia Beach, VA
    Former Employee - Sales Associate in Virginia Beach, VA

    I worked at Yankee Candle part-time for more than a year

    Pros

    Great discounts, flexible schedule, and friendly atmosphere.

    Cons

    Little opportunity for growth, and a negative attitude toward seasonal employees.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good company. Kind of went down hill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yankee Candle part-time for more than a year

    Pros

    Great product. Good Company. Love the product and the people. Very good training. You are constantly around the product so it is easy to learn about. Its is also just a very fun product to sell.

    Cons

    The management could have been better towards the end of my time working there. The job really went down hill when they hired someone who didn't care about the product. Also, you get your schedule once a week. As a person with a life, that can be very annoying to try to manage other obligations when you never know from week to week what you will be doing.

    Recommends
    Neutral Outlook
  9. 2 people found this helpful  

    Yankee candle taught me how to work retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate At Yankee Candle  in  Boston, MA
    Current Employee - Sales Associate At Yankee Candle in Boston, MA

    I have been working at Yankee Candle part-time for more than 3 years

    Pros

    In-store management is overall caring about their employees, very generous discount on wax products, building relationships/rapport with guess who are "regulars," helping someone find that one perfect scent that causes them to instantly revoke to a past memory or time period in their life...we also get samples of products to use ourselves- that's always a plus! We also don't have to get guests to open any kind of store credit card...I am do happy for this!!

    Cons

    Corporate doesn't understand how much we have to do on our level. If only they could work a day in our shoes (yes yes undercover boss, but it's still so different in real life). Also, new employees make very little money and most likely will start out at slightly above minimum wage.

    Advice to ManagementAdvice

    Go work in a retail store during a busy holiday weekend, or better yet, a Yankee outlet store

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Overall great experience working with Yankee Candle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assistant Manager  in  Kokomo, IN
    Former Employee - Second Assistant Manager in Kokomo, IN

    I worked at Yankee Candle full-time for less than a year

    Pros

    The company has great benefits if you work full-time. I was offered Blue Cross insurance as an Assistant Manager.

    The company culture and training process is great. I learned so many details about how the products and candles were made, and I was able to educate other employees and customers easily.

    Cons

    Pay is on the low side, although not terribly lower than most other retail companies.

    Advice to ManagementAdvice

    Such a great company should offer their employees a bit of a higher salary.

    Recommends
    Approves of CEO
  11.  

    Nice stores.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bridgeport, CT
    Current Employee - Anonymous Employee in Bridgeport, CT

    I have been working at Yankee Candle full-time for more than 3 years

    Pros

    Good company discount. Nice environment.

    Cons

    Too many visual changes. Lots of physical work. Large, heavy shipments to unpack.

    Advice to ManagementAdvice

    Don't be so rigid with the retail side of your business.

    Recommends
    Neutral Outlook
    Approves of CEO

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