Yankee Candle Reviews

Updated July 18, 2015
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5.0
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Hope Margala
10 Ratings

Pros
  • 50% discount on wax for associates (in 10 reviews)

  • Many intellegent people that really care about doing a good job and making a great product, (in 17 reviews)

Cons
  • Upper management is untrustworthy (in 17 reviews)

  • Too often the DM's won't hold the store managers accountable for their wrong doings (in 17 reviews)

More Pros and Cons

39 Employee Reviews

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  1. Love this place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Jackson, NJ
    Former Employee - Sales Associate in Jackson, NJ

    I worked at Yankee Candle (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everything. Best company I have ever worked for. I worked at an outlet, so I loved gaining knowledge of retired fragrances to better serve customers needs.

    Cons

    The only con I would say is the pay. Over all, the pay isn't anything great. It is standard to what you'd get paid at any company.


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tinton Falls, NJ
    Former Employee - Sales Associate in Tinton Falls, NJ

    I worked at Yankee Candle full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Discount, great atmosphere, holiday bonus

    Cons

    Busy during holidays and extended hours, physically exhuasting


  3. Seriously great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Yankee Candle full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I've had a wonderful experience at Yankee candle. I started as a second assistant manager. I've received multiple pay raises and a promotion in a year. Retail is retail. But this is the best retail job I've ever had. The company is always doing contests and give lots of free prizes to the stores. There will always be people who don't treat their employees like they should in every company. But as a whole I feel like Yankee candle wants me to be happy too. As a manager I'm given the necessary control to always do what I can to help make my customers experience great. Some companies say that...but this one backs me up. Their bottom line is the customer. I can see how some areas in the company you can't move quickly...but they seem to recognize hard work. The training system they have set up is impressive. Having across the board standards with store to store operations makes training and transferring smooth and comfortable. I feel educated on procedures and product. I really wish they would spend the money to send employees to their headquarters in Deerfield ma. It would be so beneficial.

    Cons

    Retail is retail. The continued use of secret shoppers seems out dated. The motion sensor(transaction counter or conversion tracker) at the door...it's inaccurate and really an unfair standard. Though accountability and knowledge is excellent...this system is too flawed and needs to be addressed between corporate and the ground level. Too conservative with dress code. Strict and limited with hair, clothes and piercings/tattoos

    Advice to Management

    I really wish they would spend the money to send employees to their headquarters in Deerfield ma. It would be so beneficial. Customers make vacations there and they tell us about things we should have seen or done. As said above....the conversion system is flawed, inaccurate, unfair and outdated. Please address this. Its discouraging and a huge negative to both the everyday experience as a salesperson and a customer. Accountability is excellent...when executed correctly. Update dress code :) it's 2015


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  5. Assistant Manger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yankee Candle full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Assistant Manger and loving it. Company has great products, excellence in wax, and help you inform and sell products. Good support from Corporate.

    Cons

    Staff turn over is high due to high school and college associates. A challenge sometimes to keep the good ones and motivate the slower ones.

    Advice to Management

    Be a good leader, treat team and customers as you would love to be treated! Customer Service is the key~


  6. Helpful (3)

    Not a great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tampa, FL
    Former Employee - Sales Associate in Tampa, FL

    I worked at Yankee Candle part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They carry decent products and have a good variety of fragrances. Hours were good for part time employees.

    Cons

    Pay is horrible. Management only cares about the money. Sales tactics are counterproductive and often drives customer away. Employees are not appreciated. Everything is overpriced

    Advice to Management

    Try to care about your employees. Doing this will help boost morale and in turn improve your sales without having to harass the customers.


  7. Wonderful Workplace!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Saint Augustine, FL
    Current Employee - Sales Associate in Saint Augustine, FL

    I have been working at Yankee Candle part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love my job! I work with wonderful people in a calm work environment. The tasks are simple and fun and very easy to learn. I get to interact and help people out.

    Cons

    I do not receive as many hours as I would personally like. I end up buying a lot of candles. Sometimes customers are rude. Some of the songs on the playlist get old fast. There isnt a lot of bad things I could ever say about my job.

    Advice to Management

    Offer more hours to sales associates all year round as opposed to just around Christmas.


  8. Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Mishawaka, IN
    Former Employee - Manager in Mishawaka, IN

    I worked at Yankee Candle (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, great values, excellent training

    Cons

    Great company no negative comments

    Advice to Management

    None


  9. Helpful (2)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in Rockford, IL
    Current Employee - First Assistant Manager in Rockford, IL

    I have been working at Yankee Candle full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employees are wonderful. Upper management are very understanding. The training was done very well. A lot of hands on, which helps to quickly get the hang of things.

    Cons

    It's retail, so your always gonna have those annoying customers.

    Advice to Management

    The secret shoppers should be set up a little differently. It's sometimes too hard to yell hello as SOON as a guest enters the store. It's like they want us to pounce on people.


  10. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Second Assistant Manager in Lynchburg, VA
    Former Employee - Second Assistant Manager in Lynchburg, VA

    I worked at Yankee Candle part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great people and there are some really good perks to the job. 50% off Candles was awesome!

    Cons

    Not very many hours.

    Advice to Management

    Give employees more hours to work!


  11. I love this job and position. 2 promotions within less than a year of working here. No bad things to say.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in Miami, FL
    Current Employee - First Assistant Manager in Miami, FL

    I have been working at Yankee Candle full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work experience, awesome training, bonuses.

    Cons

    Phantom shops but hey we need it inorder to know what we are doing in the. Company.



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