Yellow Pages Group Reviews

Updated July 11, 2014
Updated July 11, 2014
111 Reviews

3.0
111 Reviews
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Julien Billot
14 Ratings

Review Highlights

Pros
  • Great work-life balance - no pressure to take the job home, very flexible schedules (in 5 reviews)

  • Some great people with great industry knowledge (in 8 reviews)


Cons
  • It is terrible for work/life balance (in 4 reviews)

  • upper management is not pro-active, they react when its too late & constantly trying to catch up (in 5 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    No clear direction, too much dead wood

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages Group full-time

    Pros

    Salary is very competitive since they have no choice given the high turnover.
    Maybe a new CEO will clean house.

    Cons

    No decision-making AT ALL.
    If you are not in IT, you are worthless. Good luck marketing!
    Office politics like I have never seen before.
    This company is doomed.
    Everyone talks about everyone else behind their backs.

    Advice to ManagementAdvice

    Declare bankruptcy NOW. Forget competing with Google. Soon, Google won't even allow your results on their results page.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web and Graphic Designer  in  Indianapolis, IN
    Current Employee - Web and Graphic Designer in Indianapolis, IN

    I have been working at Yellow Pages Group full-time for more than 5 years

    Pros

    Dishonest corporation that takes advantage of hard working people, particularly foreigners. Yellow Pages Group Canada discriminates against foreigners.

    Cons

    Too much overtime, not paid enough

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Fine for entry level or if you really just need a job for the moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Yellow Pages Group full-time

    Pros

    Can build basic experience when you don't have any.

    Cons

    Poor training (when there is some). Low wage. Low raise - if you're given any. Lack of promotional opportunities. Restructuring has caused waves of layoffs and leaves most unsure if they'll have a job within the next year. Passive aggressive management.

    Advice to ManagementAdvice

    Even though it's a chore, spend some time caring about the substance of the matter/problem. Find ways to make pro-active, long-term improvements instead of knee-jerk reactions to everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    I'm glad I wasn't there for very long!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager  in  Glendale, CA
    Former Employee - Manager in Glendale, CA

    I worked at Yellow Pages Group

    Pros

    I had a short commute, and my team members were wonderful as well.

    Cons

    Management had SEVERE communication issues, lots of people were in upper management roles who had no business being there, and it was generally a very disorganized place to work. My own manager was about as hands-off and absentee as you can get, which did not bore well for my own career goals. Many jobs were undefined, and there was a huge lack of mentorship. There were layoffs for no apparent or feasible reason, and the morale was extremely low. Not sure how it is now, however. I hope things have changed for the better!

    Advice to ManagementAdvice

    Hire competent people to run the show. Listen to your employees more. Give them better opportunities for advancement.

    Doesn't Recommend
  6. 1 person found this helpful  

    DON'T DO IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Yellow Pages Group full-time for more than a year

    Pros

    There really aren't any.....as mentioned in cons - sadly, many start, some get through training but even those leave in a short time period. The only tenure is Managers which is the main problem! People leave their jobs only to find out it is "NOT" what they said - so out of touch and the dead wood need s to go!

    Cons

    Rediculous base, hard to make commissions or budget, impossible to make bonus (which is most of remuneration), constant new hires / unbelievable amount of turnover, unprofessional practices and Managers make stressful, toxic work environment.....not good!

    Advice to ManagementAdvice

    Clean house - from upper management down and fix the problem that causes customers and employees to leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Poor culture and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Multimedia Content Agent
    Current Employee - Multimedia Content Agent

    I have been working at Yellow Pages Group full-time for more than a year

    Pros

    Pay is OK, as are benefits. 3 weeks of vacation time and believe me you'll need it

    Cons

    Poor culture - Departmental communication is non-existant and not promoted at all. Sales receives preferential treatment, even though many reps don't know the product and mislead customers. Fulfilment teams often have to save their sales and deal with bad customers who have not had their expectations managed

    Terrible management - Employees are micromanaged and managers are lazy. Management is routinely not available to support their team. Managers have lengthy meetings with nothing to show for them. It is worth noting that these meetings are often scheduled at the coffee shop down the street and no workplace material is actually brought along. Some managers are downright toxic people who inspire no hope from their employees and lead to mass discontent. Management also uses elementary discipline techniques - if one employee is lazy or not good at what they do, the whole team suffers. You'd practically have to do something truly horrible or sexual to get fired from this place. Management also seems to pick on individuals based on the proximity of their workstations to their own.

    Appalling workflow systems - The systems available for product fulfilment teams are atrocious and antiquated. Managers often reprimand employees for minor mistakes that arise due to the archaic systems and are never around to provide positive reinforcement for a job well done.

    Mindless work - In a fulfilment position, the systems, culture and management is so bad that all you want to do after a day's work is turn off your brain after a day's work. Very much an assembly line-like atmosphere. That is not a good thing at all. It is terrible for work/life balance. Once you complete training (half of which is dedicated to teaching you the stupid systems they use), you don't learn anything.

    Poor and inconsistent products - Not much to say here. If you can't get behind the product you are selling/supporting, there's not much that keeps you going.

    Advice to ManagementAdvice

    Try being a leader for once. Implement some kind of incentives that reward hard work and productivity. A potluck lunch every 6 months that is outside of most people's break times is not effective.

    The culture change has to come from the top and trickle down. This is very much an old boys club and it seems unlikely that anything will change with the current bunch of fossils up at the top. Stop being reactive - try proactivity for once.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Bad experience ...!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance  in  Montreal, QC (Canada)
    Former Employee - Finance in Montreal, QC (Canada)

    I worked at Yellow Pages Group full-time

    Pros

    Salary not bad, if you're willing to work long hours!!

    Cons

    Poor, poor Management. I've worked for large corporations in the past in which I would always compare or judge how a Senior Manager/Director should conduct themselves. At YPG it was the worst I've ever seen! NO communication or people skills, and gossiping little clicks, especially on the Finance/Accounting floor...

    HIGH TURNOVER RATE...

    Advice to ManagementAdvice

    Two words - Managerial Seminar

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Slow to respond to online trends, well below par in keeping pace with technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages Group

    Pros

    Good fun people working for company, physical work environment is modern, clean and situated in good area of city with good cafes, gyms etc.

    Cons

    American and Australian senior management introduced, appear to be all care no responsibility. Targets set for 200+ reps - 3 achieved target, is this underperforming recruitment, underperforming reps or underperforming target setting?

    Advice to ManagementAdvice

    Bring back Bruce Cotterill

    Doesn't Recommend
    Negative Outlook
  10.  

    You think you're safe, but you're not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Proofreader  in  Calgary, AB (Canada)
    Former Employee - Proofreader in Calgary, AB (Canada)

    I worked at Yellow Pages Group full-time for more than 3 years

    Pros

    Guaranteed raises with a (supposedly) good benefits structure.

    Cons

    No guarantee of long term employment, benefits are misleading. Poor management. Company only cares about the sales people. Willing to lay people off at the drop of a hat. Seniority means nothing.

    Advice to ManagementAdvice

    Realize that it's not just the sales people who make your company money. Stop wasting money and paper printing phone books that wind up in the garbage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Media consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Account Consultant
    Current Employee - Media Account Consultant

    I have been working at Yellow Pages Group full-time for more than 10 years

    Pros

    Money, work out of home.

    Cons

    Work a lot of hours, not appreciated, over worked

    Advice to ManagementAdvice

    Treat your sales staff with more respect

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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