Yellow Pages Group Reviews

Updated August 3, 2015
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2.0
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Julien Billot
6 Ratings

Pros
  • Great work-life balance - no pressure to take the job home, very flexible schedules (in 7 reviews)

  • Great cafeteria and great people (in 9 reviews)

Cons
  • It is terrible for work/life balance (in 4 reviews)

  • You'll spend long hours in the office while management will spend their days in meetings, without providing enough support and feedback to employees (in 3 reviews)

More Pros and Cons

38 Employee Reviews

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  1. Temp work is poo, bad management - but great snacks!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - SEO Analyst in Glendale, CA
    Former Contractor - SEO Analyst in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yellow Pages Group as a contractor (Less than a year)

    Pros

    Junk food stock pile, name brand, not badly micro-managed.

    Cons

    Not good feedback/training. Horrific communication. The culture is careless but I've heard it depends on which dept. you're in.

    Advice to Management

    Talk to your employees.


  2. Not invested in staff

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages Group (More than 10 years)

    Pros

    good people to work with

    Cons

    have to kiss up in a major way to get anywhere no matter what your numbers not invested in staff. They cut wages and re-worked the commission plan promising that it wouldn't change the way you were paid. Who can believe that?

    Advice to Management

    None.


  3. QA for yellow pages

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yellow Pages Group full-time (More than 3 years)

    Pros

    Good work-life balance, good work environment.

    Cons

    not much advancement, too much routine and bureacracy


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Good design work if you don't have a degree!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Artist Level III in Indianapolis, IN
    Former Employee - Graphic Artist Level III in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Yellow Pages Group full-time (Less than a year)

    Pros

    - They hire people with just high school diplomas. - Nice office environment. - Good relationships with managers. - Offer courses for advancing skills and experience.

    Cons

    - Salary is terrible. - Degrees are not appreciated. - Turnover is very common. - Software is out of date.

    Advice to Management

    Upgrade the software for employees and try to make it less like a sweat factory and more like a design shop.


  6. Helpful (2)

    Lost in transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Neutral Outlook
    Approves of CEO

    Pros

    Work-life balance is good. there is a lof of flexibility. There are some very bright people who bring a lot to the company. The offices are ok, quiet place, cafeteria downstairs, parking lot.

    Cons

    Some of the managers really need coaching on management. Company is redefying itself but not sure the strategy and time are perfect. Negative environment. Not a lot of transparency.


  7. Helpful (1)

    Leave ambition at the door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yellow Pages Group (More than a year)

    Pros

    - Great benefits - Some work life balance in certain departments - Laid back environment

    Cons

    - Departmental silos - Understaffed - Pay is not equal to market rate - Management does not look out for employees best interest - High turnover - Not hiring subject matter experts - Limited growth opportunities - A lot of office politics and favoritism - Working with sales teams with zero product knowledge - Obsessed with making every tool proprietary - Claims to be a forward digital company but heavy reliance on old processes and ways of thinking

    Advice to Management

    Improvements need to come from the top down, encourage collaboration between departments, increase salaries to attract expert talent, lose deadweights from middle management, encourage and fund learning initiatives, partner with trusted fulfillment tool developers, support innovation and research, provide opportunities for growth and give rewards based on merit.


  8. Unstable Sales Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Media Account Consultant in Brantford, ON (Canada)
    Former Employee - Certified Media Account Consultant in Brantford, ON (Canada)

    I worked at Yellow Pages Group full-time (More than 3 years)

    Pros

    Wonderful and professional salespeople who are hardworking and committed, home based sales position is a plus for disciplined and organized sellers, ongoing training to maintain Google Premier SMB partner status is excellent, pay is excellent

    Cons

    The brand remains extremely damaged in the eyes of SMB clients in secondary markets given the way the company has leveraged their monopoly print position over the years: clients saw a new rep every year who required unreasonable annual price increases and disappeared until the following year, Prepare to pay the price to be in the unionized sales force

    Advice to Management

    Put sales managers in place that have experience selling digital marketing solutions to abused clients


  9. Helpful (3)

    Whatever the opposite of growth is, YPG is doing in spades

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Yellow Pages Group full-time (More than a year)

    Pros

    Good pay for not a lot of work. Benefits up the ying yang. As long as you are decently presentable and can speak with some intelligence you can earn 60k just doing minimal work

    Cons

    bad management has caused this company to go from a giant to just another player. Everyday the sales team faces a barrage of customer complaints and cancellations. Your job is to stop them from cancelling. You're not even selling anymore, you're saving.

    Advice to Management

    bite the bullet, take the loss in print and focus on digital advertising. Use your print resource as a value add. Customers will trust you more.


  10. Helpful (3)

    Struggled to manage transition to digital products

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yellow Pages Group full-time (More than 5 years)

    Pros

    Bonuses were good usually irrespective of the company's share performance trending down.

    Cons

    Montreal centric and overly bureaucratic, marketing guys that wannabe web and app guys. Some smart .com acquisitions over the years but struggled to know how best to capitalize and integrate these properties to the YPG brand.

    Advice to Management

    Don't let your marketeers run amok


  11. Helpful (8)

    Culture Shock - Experienced persons should not consider a job here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Three weeks of vacation from day one. Benefits beginning in training. Convenient location. Flexible start times make things easier on parents.

    Cons

    Pay Scale: The commission structure is a lie. The commission percentage that you are told you will be paid is ~30% on a renewal, and ~105% on an upsell - what is left out is that this is against one month's revenue, not the annual revenue that your targets are based on. Therefore your 30% commission is in truth 2.5%, and your 105% is more like 8%. These are among the lowest commissions paid in sales. Autonomy: You are not empowered to think for yourself, nor to be autonomous.Expect managers to check by your desk several times daily, take stock of what you do, and when. Micromanagement smothers independent thought, free will and passion for excellence. Management: Grossly incompetent. Managers hide their incompetence by absorbing their employee's time with meetings about nothing, and offering platitudes or pedantic advice. Again, micromanagement. Daily reports of call volumes, talk times, and accounts or revenue worked are generated by managers to provide the illusion of competence. Culture: Yellow Pages boasts about its culture in all of its marketing materials, however the only word that I can use to describe it is toxic. Cliques are not only formed, but encouraged. There is no professionalism to be seen by way of dress code. Employees regularly use recreational drugs without consequence. Alcohol is a staple of the culture here. The business office often times has more of a frat-house feel to it with management not only encouraging, but participating in the shenanigans. Overall: During the restructuring process of Yellow Pages, the company has evolved from a sales-centric environment where success was celebrated and employees were encouraged to think for themselves to just another call centre with all of the trappings that that entails. It may be a good starting point for a new graduate or someone without career or professional experience, however for the mature and experienced salesperson, the recommendation would be to seek employment elsewhere.

    Advice to Management

    Learn how to be competent managers first, and lead by example.



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