Yellow Pages Group Reviews

Updated March 17, 2015
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2.0
33 Reviews
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Julien Billot
25 Ratings

33 Employee Reviews

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  1. Temp work is poo, bad management - but great snacks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - SEO Analyst in Glendale, CA
    Former Contractor - SEO Analyst in Glendale, CA

    I worked at Yellow Pages Group as a contractor (less than a year)

    Pros

    Junk food stock pile, name brand, not badly micro-managed.

    Cons

    Not good feedback/training. Horrific communication. The culture is careless but I've heard it depends on which dept. you're in.

    Advice to ManagementAdvice

    Talk to your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Not invested in staff

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages Group (more than 10 years)

    Pros

    good people to work with

    Cons

    have to kiss up in a major way to get anywhere no matter what your numbers
    not invested in staff. They cut wages and re-worked the commission plan promising that it wouldn't change the way you were paid. Who can believe that?

    Advice to ManagementAdvice

    None.

  3. QA for yellow pages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yellow Pages Group full-time (more than 3 years)

    Pros

    Good work-life balance, good work environment.

    Cons

    not much advancement, too much routine and bureacracy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Good design work if you don't have a degree!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Artist Level III in Indianapolis, IN
    Former Employee - Graphic Artist Level III in Indianapolis, IN

    I worked at Yellow Pages Group full-time (less than a year)

    Pros

    - They hire people with just high school diplomas.
    - Nice office environment.
    - Good relationships with managers.
    - Offer courses for advancing skills and experience.

    Cons

    - Salary is terrible.
    - Degrees are not appreciated.
    - Turnover is very common.
    - Software is out of date.

    Advice to ManagementAdvice

    Upgrade the software for employees and try to make it less like a sweat factory and more like a design shop.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    Culture Shock - Experienced persons should not consider a job here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Current Employee - Media Account Consultant in Toronto, ON (Canada)

    I have been working at Yellow Pages Group

    Pros

    Three weeks of vacation from day one. Benefits beginning in training. Convenient location. Flexible start times make things easier on parents.

    Cons

    Pay Scale:
    The commission structure is a lie. The commission percentage that you are told you will be paid is ~30% on a renewal, and ~105% on an upsell - what is left out is that this is against one month's revenue, not the annual revenue that your targets are based on. Therefore your 30% commission is in truth 2.5%, and your 105% is more like 8%. These are among the lowest commissions paid in sales.

    Autonomy:
    You are not empowered to think for yourself, nor to be autonomous.Expect managers to check by your desk several times daily, take stock of what you do, and when. Micromanagement smothers independent thought, free will and passion for excellence.

    Management:
    Grossly incompetent. Managers hide their incompetence by absorbing their employee's time with meetings about nothing, and offering platitudes or pedantic advice. Again, micromanagement. Daily reports of call volumes, talk times, and accounts or revenue worked are generated by managers to provide the illusion of competence.

    Culture:
    Yellow Pages boasts about its culture in all of its marketing materials, however the only word that I can use to describe it is toxic. Cliques are not only formed, but encouraged. There is no professionalism to be seen by way of dress code. Employees regularly use recreational drugs without consequence. Alcohol is a staple of the culture here. The business office often times has more of a frat-house feel to it with management not only encouraging, but participating in the shenanigans.

    Overall:
    During the restructuring process of Yellow Pages, the company has evolved from a sales-centric environment where success was celebrated and employees were encouraged to think for themselves to just another call centre with all of the trappings that that entails. It may be a good starting point for a new graduate or someone without career or professional experience, however for the mature and experienced salesperson, the recommendation would be to seek employment elsewhere.

    Advice to ManagementAdvice

    Learn how to be competent managers first, and lead by example.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful

    Great income potential and wonderful co-workers, but management plays favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premise Sales Representative in Burnaby, BC (Canada)
    Current Employee - Premise Sales Representative in Burnaby, BC (Canada)

    I have been working at Yellow Pages Group full-time (more than 8 years)

    Pros

    One really becomes friends with their co-workers, especially when I was working and we'd travel almost 6 months of the year. The camaraderie develops quickly and even when one moves on he/she tends to remain friends with their co-workers. If you produce the company rewards you quite well in terms of commissions, company trips, recognition,etc.

    Cons

    One must increase revenue at any cost. It may be different now; however, when I was working there as a premise sales representative, we had to, every two weeks, increase the revenue from the customer by increasing ad size, getting the customer into other headings, other books, etc. I believe now with the advent of internet and smartphone technology the book has lost much of its luster and power as an advertising medium. Therefore, the pressures to increase revenue in the traditional ways have probably disappeared as well (the book size has shrunk considerably due to all the larger ads being taken out by customers-not many people use the YP anymore). Another big con: they play favourites on who they choose to promote. I had been there for almost 10 years and despite the years there, the numerous awards and my education (I have my masters), I was overlooked. There was no logic in whom they promoted.

    Advice to ManagementAdvice

    Look at your employees objectively when looking to promote

  8. THINK TWICE BEFORE YOU ACCEPT A JOB OFFER FROM YELLOW PAGES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)
    Current Employee - Media Account Consultant in Burnaby, BC (Canada)

    I have been working at Yellow Pages Group

    Pros

    Yellow Pages compensation package is aggressive for sales rep, president club for top performer, training program is great for those who dont have knowledge or experience in digital advertising and co-workers become family.

    Cons

    Too many to start from. You tend to get more cancellation from Small Business owners because the product they are promoting don't help small business owner increase their lead generation. MAC will spend more time saving deals as oppose to acquiring new deals. The company need to stop promising small business owners that their products will help SMB because it wont. Yellow Pages need to figure out how to be more competitive in their industry or face another bankruptcy. The call centre is impossible to grow because you have people gossiping you business to everyone.

    Advice to ManagementAdvice

    Watch out for the current managers as they were bully you to do whatever they ask you. The acquisition call centre needs to have a blend of inbound and outbound leads. You cant expect to grow the business based on cold calling. You need to focus more on inbound marketing or face losing market share in your industry.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful

    Media Account Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Account Consultant in Calgary, AB (Canada)
    Former Employee - Media Account Consultant in Calgary, AB (Canada)

    I worked at Yellow Pages Group full-time (less than a year)

    Pros

    The people in the office are absolutely amazing and fun loving, great benefits

    Cons

    Management does not properly manage their people, company has a very high (and seemingly constant) turn over

    Advice to ManagementAdvice

    Work on managing the people you have, rather than constantly importing new people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful

    Minimal opportunities for growth, not a super innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cost and Budget Specialist in Toronto, ON (Canada)
    Former Employee - Cost and Budget Specialist in Toronto, ON (Canada)

    I worked at Yellow Pages Group

    Pros

    Personal parking space, acceptable working hours,

    Cons

    Management lacks foresight, non-innovative, invests time and energy in non-essentials

    Advice to ManagementAdvice

    market-rate raises should be standard, as well as bonuses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful

    Amazing people, terrible solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Account Consultant in Calgary, AB (Canada)
    Former Employee - Media Account Consultant in Calgary, AB (Canada)

    I worked at Yellow Pages Group full-time

    Pros

    Awesome people and office culture.

    Cons

    As others have commented, there are too many to list. The primary one is the awful implementation of so-called solutions. Too much focus is on selling vs delivering on what is promised, usually customers are screwed and it is left to sales to spin it and save accounts. They are trying to become a digital company but seemingly are oblivious to the faster and cheaper solutions from the competition.

    Advice to ManagementAdvice

    Improve implementation and processes; too much non-fulfillment and wasted time for every department.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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