Yelp

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Yelp Reviews

Updated December 18, 2014
Updated December 18, 2014
264 Reviews
3.6
264 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
190 Ratings

Review Highlights

Pros
  • Environment is cool, free food all day, young staff (if that's what you're into) (in 36 reviews)

  • fun people, dress however you want, unlimited free food and drinks (in 12 reviews)


Cons
  • Learn to handle difficult conversations with business owners and you'll be ok (in 21 reviews)

  • Terrible work/life balance if you care about your job (in 9 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1.  

    Not realistic for the long term, do not recommend to my friends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp

    Pros

    Health insurance fully covered, recently started offering 401k matching, stock benefits (they are granting less shares now with newer hires), free snacks, big name on your resume (although some sales companies in SF specifically will not hire from Yelp), working in a youthful office environment with casual dress. The CEO and top tier team will hold meetings at the SF headquarters and answer questions and talk about upcoming updates/changes with Yelp. Fun team offsite events and happy hours.

    Cons

    Base salaries are shockingly low for San Francisco - with the rent prices in the area it really is an unrealistic starting point. However, with different promotions and incremental base salary increases it gets better over time. Commission is great but with territory swaps etc, sales can be very up and down and unpredictable. I still feel like I work harder and am more stressed out than the majority of my friends with a similar education and background - but make about 20k less. For me it's not worth it. There is extremely high turn over and you will see some great people go. It is super easy to get burnt out. It doesn't seem to matter what you do for the company one month you can overproduce by 400% but the next month if you don't hit quota it's as if they forget everything right you have ever done. The product is pricey and sales tactics that are encouraged are pretty intense. They claim to be transparent but when it comes down to hard facts they give you vague answers with a healthy dose of kool aid. It is very hard to sell impression based ad programs in a cost per click ad world, which I did for over a year and did not believe in the product. However, we did recently release a cost per click ad program that is a huge stride forward, but still has some big flaws. You will get yelled at, and you will get hung up on. If you want to survive here you need to be ready to make 60 - 80 cold calls a day, talk to people who absolutely hate Yelp and therefore take it out on you, and have a completely resilient personality. The reality is that people wait to hit their year mark so they can put it on their resume and then they run like a bat out of hell. I was there for a year and a half. Out of my starting class of 45 people, I think only 6 or so of us were left. With a 13% retention rate, I think you get the idea.

    **TIP - do not come to this company assuming you can start out in sales and then maybe transfer into a different department (recruiting, marketing, HR).. it is very unlikely this will actually be a possibility for you as they really only give you the opportunity to move into sales management.

    Advice to ManagementAdvice

    Work on employee retention. You lose amazing talent every single day and it's a serious issue. Pay your employees a living wage straight off the bat.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (less than an year)

    Pros

    The office culture was interesting. It was great to have some snacks, drinks, a great coffee bar & happy hour w free beer after work. Coworkers were great! You easily make friends if you're in your 20s (like 90% of the sales floor) & a good number of people moved to San Francisco for the job, so everyone is down to explore!

    Although I did not have a good experience with the work, it is a great place to start if you are REALLY interested in INSIDE SALES. You move up quickly if this is the particular career path you're looking for.

    Cons

    This position is extremely limited for horizontal growth within the company. Your Managers & the leaders of the company do not try to develop you as a whole-person, but rather they are only looking to help you grow within your sales role. Also, they start you at a small wage compared to many companies in the same zip code and lead by motivation with your future commission.

    This role is extremely demanding. Their expectations are high (in a bad way) & want you to become numb to your work. The company values seem to purely be about growth, money & revenue. This was a sad realization because I really did love the product before I started working here. I will continue to support it, but with an awareness of how the company works. Sales employees are as replaceable as the paper printout of your name.

    Advice to ManagementAdvice

    I believe you should motivate more with having employees believe in the product, not just the money side of the job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Great place to learn the basics of online advertising, terrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (less than an year)

    Pros

    You'll learn a lot about the basics of online advertising, but not much else. Good health benefits. Freee (unhealthy) food. Good location. Fun atmosphere. Great stepping stone as they're known as slave drivers - if you last for a year you'll get respect in the industry.

    Cons

    You're a glorified telemarketer (and paid like one) with a fancy degree. The only college experience I used was how I learned to schmooze in my sorority. If you stay more than a year in the account exec position, you're not doing your career any favors unless you want to be a telemarketer or local salesperson.

    It's demeaning and drone-like work. The most miserable job I've had. A bunch of kids with too much responsibility pretending they can run a company. The CEO hooks up with employees. It was like a coed fraternity that took themselves far too seriously. They try to brainwash you into thinking working there was the best thing that every happened to you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Be prepared to join a cult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ

    I worked at Yelp full-time (more than an year)

    Pros

    Free food, great benefits, energetic environment, exciting off sites

    Cons

    COLD CALLING nasty business owners who loathe Yelp. Micromanaging. Young kids that have no experience at any other job, so they get completely brain washed that this is a good job.

    Advice to ManagementAdvice

    My manager was a rockstar who I adored. Others I saw were having in office relationships undercover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (less than an year)

    Pros

    The sales training is great for an entry level salesperson to learn the basics of how to cold call. They provide free snacks, drinks and beer.

    Cons

    It's a stressful work environment that doesn't pay well. They give you left over leads while the warm ones (businesses that are interested in signing up) to the senior sales people.

    Doesn't Recommend
  7. 7 people found this helpful  

    There's a fine line between a "cool" environment, and a professional one, with no real individualized support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive (Trainee) in New York, NY
    Former Employee - Account Executive (Trainee) in New York, NY

    I worked at Yelp full-time (less than an year)

    Pros

    Great benefits., fun people, dress however you want, unlimited free food and drinks. Exciting for young, inexperienced college grads who like beer served to them at their workspace, and going to happy hour every night.

    Cons

    Telesales with blaring music in the background, constant loud noise, to the point where prospects are asking you,"what is going on there??". Low base salary, no private work spaces. Super-micro-managed!

    Advice to ManagementAdvice

    I was terminated after three weeks after coming off of a very successful outside sales career of 15+ yrs. in a Fortune 100 Company. There was no sales quota for the 1st month, but was a quote to "pitch" to 10 small business owners in some remote part of the country. Week 1 was mostly classroom training, and on weeks 2-4 of the 1st month we hit the phones. In week 2 I was put on "warning" because management didn't feel that I was "on-pace" to hit that quota, whereas, I had a number of scheduled phone "appointments" lined up. In week 3 of the 1st month they fired me, without even giving me the chance to finish up my 10 "pitches" with still over a full week until month-end!, which I easily could have accomplished - unfair, no-chance policy. Some training manager packed up my personal effects, and i was walked out of the door.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    They have a strong since of entitlement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Yelp full-time (less than an year)

    Pros

    They have free health care. Free food and drinks and a positive atmosphere.

    Cons

    They claim to care about their employees but it's a false since of security. They have no loyalty and think you can be easily replaced. It's hard to work in an environment like that. The salary is also not competitive to similar positions with other companies and they do lot compensate you for previous experience.

    Advice to ManagementAdvice

    Realize that the increase in turnover may have something to do internally.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Didn't hate the job but never again

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp

    Pros

    Every pro has a con to it. But overall, cons win.
    Stocked kitchen - but expect to gain a lot of weight from the food too.
    Nice employees - while you're new to the game. Don't get me wrong I have made some great friends that will be with me for some time. But majority of the employees are between the age of 21 and 28.
    Parties/kegs in the office - Although they try to create fun events for holidays and to keep employees happy you will shortly realize it's because roughly 90 percent of their employees are stressed every day and miserable more often than happy at the job.

    Cons

    You have a 20,000 quota every month and the turn over rate is insane. They hire around 30 employees each month and after my first year there it was down to 8. They fire and have people quit.
    Poor management. I will say that occasionally there are some very kind authority figures.. but some of the main ones that have ultimate power over who stays and who goes are hypocrits. I feel bad saying it but at the same time I want to be honest to future job lookers, and just understand that if you are able to deal with some messed up managers then go ahead and good luck. Some managers party and secretly date their employees. There is so much that goes on behind closed doors and at times you will feel like you are back in college. The last thing I want to say is that as much as it doesn't sound like it I love yelp. The job itself and the lack of professional management is twisted and down right wrong. I understand they like to promote within but for authority and managerial roles they should look to hire unbiased and more respected figures.

    Advice to ManagementAdvice

    Look at San Fran and the amount of professionalism that shines. Hopefully the management in phx office doesn't bring the company down

  10.  

    It's an experience....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (more than an year)

    Pros

    The people. You make friends that you will do tons of things with both in and out of the company

    Cons

    COLD CALLS- don't think your time will be spent doing anything else .... because it won't!

    Advice to ManagementAdvice

    Not everyone has the same job. Someone selling into a metropolitan downtown area is not the same as selling to a place that has people who don't have internet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 7 people found this helpful  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp full-time (more than an year)

    Pros

    Good location, free soda and snacks. Safe working environment where you could (for the most part) talk to anyone in the office like a peer. Office parties when the community managers would visit were amazing.

    Cons

    More than 1200 employees yet the company is in denial about no longer being a start up. Still refers to itself as scrappy and a "non hierarchical environment." The company is enduring some serious growing pains from getting too big too fast. Culture is no longer what it once was but upper management takes no interest in the lack of strong culture. You have the developer team that will admit it's overcoddled and catered to and the sales team that is happy to have any shiny perks at all, but it's clear who is more valued more highly. Departments never mingle nor transfer knowledge. There are no on-site activities unless it's a event for engineers. There's little cohesion between teams and little innovation unless it's directly tied to revenue. Idea sharing is encouraged in theory but not in practice.

    Nothing gets done in a timely way. Lots of red tape, missed deadlines and no accountability. No repercussions for a job not well done.

    Advice to ManagementAdvice

    Hire some serious outside talent. Have someone from the outside come in and do an audit of the bloated teams where people aren't working efficiently and nix the mediocre (and sometimes unprofessional) managers instead of keeping them around out of loyalty. The people that were hired when Yelp first started as a small company of 20 are not the same ones who will carry it forward to a team of 2000.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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