Yelp Reviews

Updated July 15, 2015
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
24 Ratings

Pros
  • Good work environment, free food (in 36 reviews)

  • fun people, dress however you want, unlimited free food and drinks (in 12 reviews)

Cons
  • COLD CALLING nasty business owners who loathe Yelp (in 21 reviews)

  • Terrible work/life balance if you care about your job (in 9 reviews)

More Pros and Cons

43 Employee Reviews

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  1. Helpful (4)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - You become more resilient after being hung up on so many times on the phone when trying to sell Yelp Ads. - Fully stocked kitchen with snacks - You get a lot of recruiters reach out to you once you have been at Yelp for 2 months.

    Cons

    - Salary (36K is a slap in the face) - Management is too young. You feel like you are in a HS environment. - Feeling pressure to go to team offsites - No growth opportunities - You do not feel valued as an employee. We have pool tables and ping pong tables but no one ever uses them because we have to be on the phone all day long. If we take breaks longer than 10 minutes to relax after a bad phone call we are asked to go back to the phones.

    Advice to Management

    You are hiring sales managers that are too young. They try to be your friend and your manager, which does not work well. Then managers tend to isolate account executives that they do not like as much. I also do not like the idea of being guilt tripped into a team offsite. Pay your employees at market value please. Other companies such as Zenefits and Glassdoor are paying their account executives at a very reasonable rate. Message for HR: You are supposed to make employees feel comfortable to talk to you about what is going on. HR is very judgmental and rude. Lastly, please listen to your account executives. We have first hand experiences with business owners and we NEVER take their concerns into account and report back to upper management on what we can do to make improvements to the program.


  2. Helpful (1)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Yelp full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I enjoyed the camaraderie and the team-building a lot. It felt like summer camp most of the time -- or Chopped, since they had us use kitchen items to create a unique dessert after our first week. The training, in all honesty, was invaluable, and opened tons of doors for me. I absolutely loved my floor director, but felt it was hard to connect with other managers on the floor. The free beer was a nice perk, too.

    Cons

    There is very little room for growth, and opportunities are few and far between. While I enjoyed the culture, it felt very cliquey. If you are over 22, Yelp is not the right place for you. I felt tethered to my desk by my headset, and being told off (I use this term euphemistically) by auto shop owners or bakery owners was demoralizing. The on-target earnings (or "average salary after year one") is *not* realistic. The base is abysmal and the threshold for commission takes far longer than advertised. Even then, only the top 1% of reps make anything worth putting into your savings.

    Advice to Management

    Managers are young, hungry, and expect the best. Remember -- try to win hearts and minds before you hit quota. Pay attention to other reps -- reach out to them. It might save them.


  3. Helpful (2)

    Yelp Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Yelp Account Executive in San Francisco, CA
    Former Employee - Yelp Account Executive in San Francisco, CA

    I worked at Yelp

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The culture and people you meet are awesome (for the most part). There is a fully stocked kitchen that can hold you over with some snacks. You do get confidence in talking on the phone and learning how to get what you want through sales.

    Cons

    This section could get quite lengthy so I will keep it as short as I can. To start, this is an entry level job and I would not recommend this job to anyone who thinks otherwise. Like to refer to this job as a call center dressed up as a Tech Sales job... The managers here are pretty chill but they treat it almost like a summer camp in some ways and they continually demand an unhealthy workload in terms of daily dials. You will find that retention at this job is very low and more than half of your training class will be gone by month 4 on the job. I think the hardest part for me was to see that Yelp doesn't invest anything into their sales force. The compensation is poor, you are tethered to your desk by a wired headset (wireless headsets should be a standard, but Yelp rather make you earn that through revenue booked). It's just sad that a company with so much negative publicity is just as ugly on the inside. I think they'd be best served to take some action.

    Advice to Management

    Fix your sales structure and retention will go up - INVEST in your sales reps.


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  5. Helpful (2)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing work culture. The people are fantastic. So many benefits. Yelp is very transparent about their expectations of you. You'll always know where you stand.

    Cons

    You find out very quickly why the focus on great work culture is so strong. The work sucks. Cold calling into over picked territories in which the only advertisers are Home Depot or Ruby Tuesday. Most of your time will feel wasted on conversations with people who want nothing to do with you. I did the math once and realized I'd have to call 723 unique businesses in my territory before I made a sale (purely statistics based on current advertisers). If you are even a remotely intelligent person you will not last longer than two months. It is hard to derive satisfaction from this job.

    Advice to Management

    Management needs to get their stories straight. Every manager has a different piece of feedback. Can be very confusing when you're told so many contrasting sales approaches.


  6. Helpful (1)

    Good culture, bad job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Scottsdale, AZ
    Former Employee - Account Executive in Scottsdale, AZ

    I worked at Yelp full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People, off site activities, free lunch and kitchen.

    Cons

    Call center, high pressure sales, lots of push back. No long term future.

    Advice to Management

    Offer lower price advertising


  7. Helpful (7)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive - Sales in New York, NY
    Former Employee - Account Executive - Sales in New York, NY

    I worked at Yelp

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Training program Good start to a sales career Good Kitchen, ping pong table

    Cons

    Too many cons. -extremely low pay -Super high quota -Your fate for success is out of your hands. It all depends on the territory they give you. -COLD CALLING IS BORING -declining company -Mngmt treats you like children -If you are not a giddy frat boy/sorority girl, this culture isn't for you -Promotion is based on how much of cheerleader you are, rather than intelligence and effort


  8. Helpful (3)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers are all really young and fun to be around, fully stocked kitchens, cool office and great location

    Cons

    Too many cons outweigh the pros: - Cold-calling is the only thing you ever do (this is warned in interviews and applications but it is a shocker when you actually only do it all day long) - The turnover rate is so high.There are new sales training groups every single month and people either quit or are fired almost every week. They have so much empty desk space that is continually not being filled. - Management micromanages you all the time with your calls, daily metrics etc. - The success of your experience in sales does heavily rely on your territory no matter what they say - The environment can feel very immature, noisy and unprofessional with loud cheering, swearing and clapping etc... - Essentially you are chained to the phone day in and day out either getting hung up on or occasionally talking to small businesses - Pay is low and the only opportunities are to just get higher in sales

    Advice to Management

    Stop micromanaging. Think about diversifying the company away from just sales + focus on growing the user base that is quickly diminishing.


  9. Helpful (3)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    environment multiple fully-stocked kitchens great co-workers family atmosphere

    Cons

    lack of direction high turnaround young management extremely repetitive cold-calling

    Advice to Management

    Territories given to reps aren't all equal. Sometimes you get stuck with a terrible places to call which in turn effect ability to make a sale.


  10. Helpful (8)

    If you care about the people you're selling to, don't work here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Yelp full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Can wear anything you want to work, fully stocked kitchens, modern office, team happy hours.

    Cons

    Your call times and amount of calls made are logged everyday. If your metrics aren't what they like it looks bad. Constant pressure to sell and hit quota because this is determines whether or not you keep your job.

    Advice to Management

    Has your home phone ever rung and when you pick up its a stranger trying to sell you something like solar panels or try to tell you they can save you hundreds on your electricity bill? Well, when you get a job at Yelp you are doing the exact same thing. You are a cold call salesperson who is trying to sell Yelp advertising to a stranger over the phone. The management there don't like the word "cold call", but that's what this is. This job for me was just a job. Liked it at first because the training was good and the people I worked with were fun, but as time went on I started to dread going to work and picking up that phone and hassle a business owner to buy advertising that they didn't need. At Yelp they try really brainwash you into thinking that Yelp and Yelp Advertising are the best thing since sliced bread and that if a business owner doesn't buy Yelp Advertising then their business will fail. If you are a 21 year old college grad and looking for a job to boost your resume a little before you move onto something more serious, or looking to make a little money before returning to school, then take this job. Other than that, Yelp is not a place to have a successful career. Lastly, now that I don't work for Yelp anymore and actually manage 2 very successful small businesses, I see the struggle business owners have with money. At Yelp you are taught that spending thousands of dollars a month on advertising should be a drop in the bucket. After seeing the books for a small business, and paying things like office rent, payroll, insurances, supplies, and things like that I now see that spending or saving the money that Yelp Advertising costs would be a much smarter business move. It's ironic that I now wouldn't even think of buying the stuff I used to sell.


  11. Helpful (10)

    One of the best experiences for an entry level sales job, but terrible pay considering.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Account Executive in San Francisco, CA
    Current Employee - Elite Account Executive in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The best things about working at Yelp is the environment and support you get. Everyone wants you to succeed and pushes you to succeed. Really friendly managers, directors, and higher ups. You'll often end up in the same elevator as Jeremy and he'll joke around as if he doesn't own a huge company. Although a glorified call center, it has AMAZING benefits. The music is always blaring in the background from PG Hip Hop to dance music. They give you a $60 gym stipend, full benefits, decent stock plans (if stock does well, not like lately) and fully stocked kitchen daily with food and drinks galore. Amazing growth opportunities due to its expansion, and good commission plans, if you're good. The monthly quotas are attainable, but take note that you get as much as you put in, and you're ultimately rewarded well. Also, beer on 8, EVERY DAY. Occasionally we'll get IPA's because facilities is AMAZING, but we generally don't because we had some cases where rookies couldn't handle their liquor...

    Cons

    Amazing benefits and environment can be a total seller for some. While others is dependent on pay. If you're looking for a company that pays well as a base, don't expect Yelp to satisfy that hunger. Starting salary for all sales executives is 34K base, hardly enough to get by and definitely underpaid in the Bay Area as any other company starts you off at 50+ including commission. On that note, if you do well, the commission structure is very decent. However, this probably only applies to the top 5% of the Yelp's top sales reps as the other 95% are generally average and don't make much after you consider living in such an expensive city and don't push yourself. They used to require employees to bring in double what they currently except before earning commission, but lowered it as their retention over the last 5 months hasn't been great - in fact, probably the worst in company history. They always tell you that it's not about territory, but it is. And they match the top sellers with top territories, Elites get first dibs, and if you don't do very well or if you're just average, you get average territories - which doesn't entirely make sense. They recently made a huge change and mixed up territories along with other changes. Needless to say, after failing 2-3 months, they changed it back because it wasn't well thought out and caused a lot of employees who have been there long term and short term to leave. New changes in 2015 has raised a lot of eyebrows. The compensation prior used to be more fair, as they counted your gross revenue rather than your net. You obviously have no control after you make the sale and how business owners manage their accounts, if they even do. And the Account Management teams are less than good. You'll have better luck managing your own accounts as each business gets a couple of AM's assigned to them during their advertising term because they keep leaving, with no word and your scared business clients just sit there, calling you ten times a week and flooding your emails because they have no idea what's going on. Retention is low. Given my time here, I would say Yelp retains about 20% of individuals after a year, maybe a little less. You have to consider the fact that the company is hiring 30-60 disposable individuals a month who are excited and drinking the coolaid, until they're not. At which point, the rookies have made more for the company than the company realistically pays you. If it's not you, it's another 60 new individuals every single month. Lastly, engineers are great - but your sales team makes the company money and sells products that engineers come up with. Don't just feed your engineers and have sales get scraps. Sales or anyone else in the organization (sales being biggest) get to eat AFTER engineers have their lunch - we get their leftovers. Unless you accidentally order pizza on the wrong day and have 80 pizzas delivered.

    Advice to Management

    Compensation is something that is contributing to your large turnover rate. I would highly suggest you consider compensating better rather than making it virtually impossible for anyone to hit their YSDP or making any real money unless you're one of the people consistently on the DSU.



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