Yelp Reviews

Updated September 10, 2014
Updated September 10, 2014
225 Reviews
3.6
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
165 Ratings

Review Highlights

Pros
  • Environment is cool, free food all day, young staff (if that's what you're into) (in 30 reviews)

  • Young minds at work, high energy, room for a lot of growth, stocked kitchen (in 19 reviews)


Cons
  • Terrible work/life balance if you care about your job (in 9 reviews)

  • Learn to handle difficult conversations with business owners and you'll be ok (in 16 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time for less than a year

    Pros

    The sales training is great for an entry level salesperson to learn the basics of how to cold call. They provide free snacks, drinks and beer.

    Cons

    It's a stressful work environment that doesn't pay well. They give you left over leads while the warm ones (businesses that are interested in signing up) to the senior sales people.

    Doesn't Recommend
  2. 9 people found this helpful  

    Jim Jones vs. Yelp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at Yelp full-time for less than a year

    Pros

    You aren't required to think, have access to free food (the same way an animal's "loyalty" is achieved at the zoo) , company paid benefits and drinking beer as early as 10:30am because you got a deal. Every team event being centered around alcohol. Plus you get to be a rep and have sex with your manager if you want to. You don't even have to be good at the job to go into management. Anyone can!

    Cons

    Where do I start? They love to hire people fresh out of college with no work experience. Then they make the office a paid version of college life. This is my first job and I was so excited about the opportunity. They lure you in with how much fun you get to have and how cool it is to be there. The culture is manufactured. The culture is just a parody of itself. This job doesn't prepare you for life in any way. You don't get any job skills because all they care about is making you dependent on staying there because you are afraid to leave. They tell horror stories of people who have left the company and are sleeping under a bridge in San Francisco somewhere (or something like that) because they want to keep you there. Everyone is in sales and from the moment you walk in not only are you sold on opportunity that does not exist, but you will sell a product that doesnt work. I feel bad making people sign up. All they care about is filing their hiring quotas. They will sell you success stories of other reps because they need names to sell that dream. I have seen employees leave to do other things and rather than wish them well they are crucified to the sales floor. Its not even a real job. Ice cream is yummy but eat it every day for 9 months straight and you will crave hamburger. You'd probably eat a live lobster. Having this company on your resume is career kill. Nobody will take you seriously because the party atmosphere is no secret. But you get free food. There's that.

    Advice to ManagementAdvice

    Stop hiring 15 year olds to train and lead a team. Stop letting some of these managers gossip more than the reps. Stop firing people before they complete training. You hired them so stick it out with them. Stop setting us up to fail.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 6 people found this helpful  

    There's a fine line between a "cool" environment, and a professional one, with no real individualized support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive (Trainee)  in  New York, NY
    Former Employee - Account Executive (Trainee) in New York, NY

    I worked at Yelp full-time for less than a year

    Pros

    Great benefits., fun people, dress however you want, unlimited free food and drinks. Exciting for young, inexperienced college grads who like beer served to them at their workspace, and going to happy hour every night.

    Cons

    Telesales with blaring music in the background, constant loud noise, to the point where prospects are asking you,"what is going on there??". Low base salary, no private work spaces. Super-micro-managed!

    Advice to ManagementAdvice

    I was terminated after three weeks after coming off of a very successful outside sales career of 15+ yrs. in a Fortune 100 Company. There was no sales quota for the 1st month, but was a quote to "pitch" to 10 small business owners in some remote part of the country. Week 1 was mostly classroom training, and on weeks 2-4 of the 1st month we hit the phones. In week 2 I was put on "warning" because management didn't feel that I was "on-pace" to hit that quota, whereas, I had a number of scheduled phone "appointments" lined up. In week 3 of the 1st month they fired me, without even giving me the chance to finish up my 10 "pitches" with still over a full week until month-end!, which I easily could have accomplished - unfair, no-chance policy. Some training manager packed up my personal effects, and i was walked out of the door.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    They have a strong since of entitlement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Yelp full-time for less than a year

    Pros

    They have free health care. Free food and drinks and a positive atmosphere.

    Cons

    They claim to care about their employees but it's a false since of security. They have no loyalty and think you can be easily replaced. It's hard to work in an environment like that. The salary is also not competitive to similar positions with other companies and they do lot compensate you for previous experience.

    Advice to ManagementAdvice

    Realize that the increase in turnover may have something to do internally.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Didn't hate the job but never again

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp

    Pros

    Every pro has a con to it. But overall, cons win.
    Stocked kitchen - but expect to gain a lot of weight from the food too.
    Nice employees - while you're new to the game. Don't get me wrong I have made some great friends that will be with me for some time. But majority of the employees are between the age of 21 and 28.
    Parties/kegs in the office - Although they try to create fun events for holidays and to keep employees happy you will shortly realize it's because roughly 90 percent of their employees are stressed every day and miserable more often than happy at the job.

    Cons

    You have a 20,000 quota every month and the turn over rate is insane. They hire around 30 employees each month and after my first year there it was down to 8. They fire and have people quit.
    Poor management. I will say that occasionally there are some very kind authority figures.. but some of the main ones that have ultimate power over who stays and who goes are hypocrits. I feel bad saying it but at the same time I want to be honest to future job lookers, and just understand that if you are able to deal with some messed up managers then go ahead and good luck. Some managers party and secretly date their employees. There is so much that goes on behind closed doors and at times you will feel like you are back in college. The last thing I want to say is that as much as it doesn't sound like it I love yelp. The job itself and the lack of professional management is twisted and down right wrong. I understand they like to promote within but for authority and managerial roles they should look to hire unbiased and more respected figures.

    Advice to ManagementAdvice

    Look at San Fran and the amount of professionalism that shines. Hopefully the management in phx office doesn't bring the company down

  7.  

    It's an experience....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time for more than a year

    Pros

    The people. You make friends that you will do tons of things with both in and out of the company

    Cons

    COLD CALLS- don't think your time will be spent doing anything else .... because it won't!

    Advice to ManagementAdvice

    Not everyone has the same job. Someone selling into a metropolitan downtown area is not the same as selling to a place that has people who don't have internet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp full-time for more than a year

    Pros

    Good location, free soda and snacks. Safe working environment where you could (for the most part) talk to anyone in the office like a peer. Office parties when the community managers would visit were amazing.

    Cons

    More than 1200 employees yet the company is in denial about no longer being a start up. Still refers to itself as scrappy and a "non hierarchical environment." The company is enduring some serious growing pains from getting too big too fast. Culture is no longer what it once was but upper management takes no interest in the lack of strong culture. You have the developer team that will admit it's overcoddled and catered to and the sales team that is happy to have any shiny perks at all, but it's clear who is more valued more highly. Departments never mingle nor transfer knowledge. There are no on-site activities unless it's a event for engineers. There's little cohesion between teams and little innovation unless it's directly tied to revenue. Idea sharing is encouraged in theory but not in practice.

    Nothing gets done in a timely way. Lots of red tape, missed deadlines and no accountability. No repercussions for a job not well done.

    Advice to ManagementAdvice

    Hire some serious outside talent. Have someone from the outside come in and do an audit of the bloated teams where people aren't working efficiently and nix the mediocre (and sometimes unprofessional) managers instead of keeping them around out of loyalty. The people that were hired when Yelp first started as a small company of 20 are not the same ones who will carry it forward to a team of 2000.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Unless you have no other options, look elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Yelp full-time for more than 3 years

    Pros

    Free food
    good insurance
    casual workplace attire

    Cons

    - At the mercy of a terrible territory system
    - no 401k matching
    - no opportunity for career growth unless you're part of the "it" social group
    - extremely unprofessional workplace atmosphere
    - treated as a number and nothing else
    - you will work for a manager that is less qualified than you

    Advice to ManagementAdvice

    Don't pretend you are concerned about employee retention. You talk the talk, but you need to walk the walk.

    Level the playing field -- the rich get richer (some through dishonesty in selling) and the poor get fired.

    Get a better handle on your territory system -- Metrics don't mean everything in determining good turf - get input from the people who are actually on the front lines, not someone looking at a spreadsheet.

    Don't promote managers based off of a few good selling months and then overlook your true leaders. You have management that not only can't do their jobs, but don't know how to do the job of their subordinates

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 22 people found this helpful  

    Rich get Richer, the Poor Stay Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Scottsdale, AZ
    Former Employee - Account Executive in Scottsdale, AZ

    I worked at Yelp full-time for more than a year

    Pros

    -Good Benefits
    -Fun people (but don't get too attached as only 1/5th of my training class was left after more than 1 year
    -Cool company
    -Fun to be part of a startup
    -Free food & beer
    -Stock options made me some $ when I quit, but I don't know if they still give options given they are public now

    Cons

    *This is just for Acct Executive position, I'm sure it'd be awesome to be NOT in sales in this company*

    -Your success depends on what territory you are randomly assigned in training, though they will try to convince you otherwise. When it comes time to switch territories, only those who succeeded in their first territories (i.e, southern cali) will get the even better territories, justified by "We want to give our best territories to our best reps" and you will be stuck in a countless cycle of shitty territories and constant fear of not hitting quota. I saw reps who were taken out of their golden territories for whatever reason and failed once in a normal territory. Someone who won "the bleeder" - top rep in the office for a month - got changed into a different territory and they were fired 2 months later for low performance - HA!

    -Cold calling sucks, you will get yelled at, cursed at, hung up on, etc. Either that or business owners will use you as customer service and string you along and then you'll end up never hearing from them again/chasing them.

    -Feeling of guilt after selling business owners advertising they do not really need

    -If you sell a ton of packages and get commission for them, if that client cancels you get "chargebacks" and will end up owing the company money

    -No variety in what you sell, it's the same pitch, same phone call, over and over and over again...hard selling and not consultative selling, so you feel like you are just out to get people's money no matter if you really believe the ad product will help their product or not.

    -Have the same exact quota no matter where your territory is geographically - 20k quota for San Francisco, CA territory and 20k quota for a random county in Arkansas - fair? No.

    - If you miss quota you will get put on a "performance plan" with 1-2 weeks notice that if you do not hit a certain number within that period of time you are fired.

    -New classes of 30+ people are hired each month, and around that same amount are fired or quit.

    - they say that they pay you salary, but that is a lie. They make you fill out a sheet each week that says how manY HOURS you worked for that week. If it says you worked more than 40 hours you will get in a lot of trouble as legally they will need to pay you overtime, so you either have to "ask for permission" from your manager to work more than 40 hours (which they will never agree to) or you have to lie on your worksheet, which every single person I knew did, because everyone works at least 45-50 hrs a week. Which means you are not getting paid for the hours you put in and forced to lie. PS if you think I am making this part up, just wait! :) On your paycheck it actually even has your "hourly rate. "

    -VERY hard to move your career forward. You will always be a salesperson if you start in sales. Their "promotions" (Associate Acct Exec, Junior AE, AE, Senior AE, Elite) are all the exact same job, just your base salary increases a bit each time and at junior AE you start to be able to make commission. It is VERY hard to move into a different department. You can possibly be a manager at some point after hitting AE but that is very hard to do/competitive and you are still in sales.

    - you will have to watch inexperienced, younger, less talented people you started orientation with or a rookie make tons of money right next to you if they are assigned a good territory, while you are stuck not even making commission on a 33k "salary". Not motivating at all, just makes you search for a new job.

    -Less than half the office has been there for more than a year - there's a reason.

    Advice to ManagementAdvice

    Get some better products and find a better way to assign territories so that it is FAIR and utilizes your employees to their maximum potential. This will reduce turnover rate drastically. Thanks!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 9 people found this helpful  

    This review won't get filtered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  San Francisco, CA
    Current Employee - Senior Account Executive in San Francisco, CA

    I have been working at Yelp full-time for more than a year

    Pros

    By far the best reason to work at Yelp is the people. Fun, motivated, good looking young individuals buying into a great product. Yelp is growing at a rapid pace and carries a name that now resonates with millions of people all over the country and many other countries (well...every big metro let's say)

    Cons

    See above: fun times with fun people....until they leave Yelp. You will work alongside some great characters at Yelp...for a year or less. The turnover is insane. Reason: The pay and lack of transparency. Yelp pays it's employees much less than what other companies do for a similar or even less demanding role. Transparency: Yelp claims to be very open but the reality is that the upper managers are great salespeople selling their salesforce on ideas but not actual realities. Also-you will feel like you are in high school at times with 2pac blasting while you're on a sales call....whatever floats your boat.

    Advice to ManagementAdvice

    Pay more. Ask every single employee at yelp and they will say the same thing. Stop hiring and firing 40 people a month and pay the people that have worked to be where they are.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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