Yelp Reviews

Updated April 14, 2015
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35 Reviews
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
20 Ratings

35 Employee Reviews

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  1. Helpful (2)

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    environment
    multiple fully-stocked kitchens
    great co-workers
    family atmosphere

    Cons

    lack of direction
    high turnaround
    young management
    extremely repetitive
     cold-calling

    Advice to Management

    Territories given to reps aren't all equal. Sometimes you get stuck with a terrible places to call which in turn effect ability to make a sale.

  2. Helpful (6)

    If you care about the people you're selling to, don't work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Yelp full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Can wear anything you want to work, fully stocked kitchens, modern office, team happy hours.

    Cons

    Your call times and amount of calls made are logged everyday. If your metrics aren't what they like it looks bad. Constant pressure to sell and hit quota because this is determines whether or not you keep your job.

    Advice to Management

    Has your home phone ever rung and when you pick up its a stranger trying to sell you something like solar panels or try to tell you they can save you hundreds on your electricity bill? Well, when you get a job at Yelp you are doing the exact same thing. You are a cold call salesperson who is trying to sell Yelp advertising to a stranger over the phone. The management there don't like the word "cold call", but that's what this is.

    This job for me was just a job. Liked it at first because the training was good and the people I worked with were fun, but as time went on I started to dread going to work and picking up that phone and hassle a business owner to buy advertising that they didn't need.

    At Yelp they try really brainwash you into thinking that Yelp and Yelp Advertising are the best thing since sliced bread and that if a business owner doesn't buy Yelp Advertising then their business will fail.

    If you are a 21 year old college grad and looking for a job to boost your resume a little before you move onto something more serious, or looking to make a little money before returning to school, then take this job. Other than that, Yelp is not a place to have a successful career.

    Lastly, now that I don't work for Yelp anymore and actually manage 2 very successful small businesses, I see the struggle business owners have with money. At Yelp you are taught that spending thousands of dollars a month on advertising should be a drop in the bucket. After seeing the books for a small business, and paying things like office rent, payroll, insurances, supplies, and things like that I now see that spending or saving the money that Yelp Advertising costs would be a much smarter business move. It's ironic that I now wouldn't even think of buying the stuff I used to sell.

  3. Helpful (6)

    One of the best experiences for an entry level sales job, but terrible pay considering.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Elite Account Executive in San Francisco, CA
    Current Employee - Elite Account Executive in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The best things about working at Yelp is the environment and support you get. Everyone wants you to succeed and pushes you to succeed. Really friendly managers, directors, and higher ups. You'll often end up in the same elevator as Jeremy and he'll joke around as if he doesn't own a huge company. Although a glorified call center, it has AMAZING benefits. The music is always blaring in the background from PG Hip Hop to dance music. They give you a $60 gym stipend, full benefits, decent stock plans (if stock does well, not like lately) and fully stocked kitchen daily with food and drinks galore. Amazing growth opportunities due to its expansion, and good commission plans, if you're good. The monthly quotas are attainable, but take note that you get as much as you put in, and you're ultimately rewarded well. Also, beer on 8, EVERY DAY. Occasionally we'll get IPA's because facilities is AMAZING, but we generally don't because we had some cases where rookies couldn't handle their liquor...

    Cons

    Amazing benefits and environment can be a total seller for some. While others is dependent on pay. If you're looking for a company that pays well as a base, don't expect Yelp to satisfy that hunger. Starting salary for all sales executives is 34K base, hardly enough to get by and definitely underpaid in the Bay Area as any other company starts you off at 50+ including commission.

    On that note, if you do well, the commission structure is very decent. However, this probably only applies to the top 5% of the Yelp's top sales reps as the other 95% are generally average and don't make much after you consider living in such an expensive city and don't push yourself. They used to require employees to bring in double what they currently except before earning commission, but lowered it as their retention over the last 5 months hasn't been great - in fact, probably the worst in company history.

    They always tell you that it's not about territory, but it is. And they match the top sellers with top territories, Elites get first dibs, and if you don't do very well or if you're just average, you get average territories - which doesn't entirely make sense. They recently made a huge change and mixed up territories along with other changes. Needless to say, after failing 2-3 months, they changed it back because it wasn't well thought out and caused a lot of employees who have been there long term and short term to leave.

    New changes in 2015 has raised a lot of eyebrows. The compensation prior used to be more fair, as they counted your gross revenue rather than your net. You obviously have no control after you make the sale and how business owners manage their accounts, if they even do. And the Account Management teams are less than good. You'll have better luck managing your own accounts as each business gets a couple of AM's assigned to them during their advertising term because they keep leaving, with no word and your scared business clients just sit there, calling you ten times a week and flooding your emails because they have no idea what's going on.

    Retention is low. Given my time here, I would say Yelp retains about 20% of individuals after a year, maybe a little less. You have to consider the fact that the company is hiring 30-60 disposable individuals a month who are excited and drinking the coolaid, until they're not. At which point, the rookies have made more for the company than the company realistically pays you. If it's not you, it's another 60 new individuals every single month.

    Lastly, engineers are great - but your sales team makes the company money and sells products that engineers come up with. Don't just feed your engineers and have sales get scraps. Sales or anyone else in the organization (sales being biggest) get to eat AFTER engineers have their lunch - we get their leftovers. Unless you accidentally order pizza on the wrong day and have 80 pizzas delivered.

    Advice to Management

    Compensation is something that is contributing to your large turnover rate. I would highly suggest you consider compensating better rather than making it virtually impossible for anyone to hit their YSDP or making any real money unless you're one of the people consistently on the DSU.

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  5. marketing intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern
    Former Intern - Intern

    I worked at Yelp as an intern (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    telecommuting, timely response from corporate & community managers, paid internship.

    Cons

    i didn't learn anything through this internship. my only task was to pretty much solely manage all social media every single day. my community manager was preoccupied in their own affairs and didn't have time to guide me or teach me anything and i felt useless in my position.

    Advice to Management

    better and more structured internship program, more invested community managers.

  6. Helpful (3)

    Don't let anyone tell you Yelp is anything but a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ

    I worked at Yelp full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Upbeat culture. Good benefits (100% insurance coverage!).

    Cons

    It's a call center, plain and simple. They have an upbeat culture to distract you from that fact. The culture is a little distracting sometimes. It's hard to hear the advertiser yelling at you on the phone while hip-hop music is blaring and your manager hula hoops by on a razor scooter (seriously). Yelp talks about how it's growing - which is true. But it's all lateral growth. They are adding more sales and AMs, NOT more managers and other fun roles. The wait list to even transfer to another office, same role, is years long. The people that are in the non-call center jobs have been there 7+ years and are not leaving (and why would they? With paid trips to Mexico, telecommuting opportunities, and bonuses?!).

    Yelp used to have much more integrity than it does now. It caters too much to the needs (complaints) of the paid advertisers than the reviewers, which is sad and part of the reason I left.

    If you're comfortable being in a stereotypical call center job, being yelled at by customers (and threatening to be sued, seriously), begging angry customers to please not leave - this is a good place for you. At least compared to other headset wearing call centers, this place has free food and you can wear jeans to work.

    Advice to Management

    N-a

  7. account executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    it was fun after college

    Cons

    weird management style and aggressive

    Advice to Management

    select smarter people

  8. Kegs & Cold Calls!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Yelp

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great culture and and perks! Has a fully stocked kitchen for employees with kegs and company happy hours! Stock options are great!

    Cons

    Cold call sales is not for the faint of heart! Starting salary is pretty low compared to other sales programs.

  9. Helpful (1)

    Great learning experience but after a few months I was already looking for the exit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at Yelp full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very fast paced and I personally grew an exponential amount in just a couple of months.

    Cons

    Not an extremely high salary for New York City. Very high stress environment with most people not hitting commission each month unless you did exceptionally well. Also, they teach you to steam roll the sale with most sales coming on the first call.

    Advice to Management

    Set the expectation at hiring. I was told the average is right around 50K in your first year which can't be true unless they are manipulating the numbers somehow.

  10. Helpful (2)

    Typical sales job at a tech start up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Account Executive in New York, NY
    Former Employee - Junior Account Executive in New York, NY

    I worked at Yelp

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Young, vibrant environment.

    Super transparent about pay, opportunities to advance, etc.

    Good benefits.

    Cons

    Grew too quickly, lost faith in many individual employees because they were hiring so many.

    If you don't do well, they refuse to believe any factors come into play other than what you are doing wrong.

    Advice to Management

    Train managers better. Find a way to make each employee fee valued.

  11. Helpful (2)

    Great for the "Righter out of college" Kids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ

    I worked at Yelp full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits were great paid in full by company---a tactic they use to get college kids in their doors wanting to get off their parents insurance. Help yourself kitchen stocked with anything from redbull to humus. Energetic office and they put on nice parties for their employees.

    Cons

    From day one they SELL YOU on why you are "lucky" to work there----"you were hired in top 25 out of the 2K resumes we received" "People always leave and try to come back" etc. The metrics are silly, and you are literally doing nothing but COLD CALLING alllllll dayyyyyy lonngggg. I did well there, however was burnt out after a little under two years. Huge turnover rate, I started with 27 reps and by time I left there were 5 of us left. Constant revolving door, so if you are looking for a long term position this most likely won't be for you. If you want a little taste of corp culture right out of college, Yelp is wonderful.

    Advice to Management

    My manager was a rockstar, she was solid and always kept me motivated with her words. Not complaints there. Us reps always had names for the managers-----for example one manager was "where you go to die as a rep" manager. I know there are a lot of interoffice dating between managers but as along as it doesn't effect my work...I could care less. Oh one more thing, when you decide to venture off to another company----they will completely disown you and treat you like your killed off your whole sales team.....clearly their motto is "Yelp or death"

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