Yelp Reviews

Updated June 23, 2015
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3.0
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Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
65 Ratings

Pros
  • Good work environment, free food (in 36 reviews)

  • fun people, dress however you want, unlimited free food and drinks (in 12 reviews)

Cons
  • COLD CALLING nasty business owners who loathe Yelp (in 21 reviews)

  • Terrible work/life balance if you care about your job (in 9 reviews)

More Pros and Cons

101 Employee Reviews

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  1. Helpful (4)

    Account Executive is a "fancy" job title for a cold calling position at Yelp.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Executive in San Francisco, CA
    Former Employee - Associate Account Executive in San Francisco, CA

    I worked at Yelp full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free Snacks (Nuts, bagels, chips)
    Fun Culture (Young co-workers)
    Music in the background
    Free Beer Every Day (4-7 pm)
    Happy Hour with the team (Once a month)
    Team Off-sites (Once a quarter)

    Cons

    Low pay
    Mirco-Management from Team Managers & Floor Directors (70+ calls per day/ 2.5 hours on the phones/ 20 pitches per month) - They can & do track your every move.
    Very Stressful
    High Sales Quotes
    Assigned Territories
    High Turnover Rate (Retention is a huge problem)
    85% of Co-workers are miserable but fake a smile for their manager & director.
    Call Center or as Yelp calls it "Sales HQ"


  2. Helpful (1)

    Not For Everybody

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - People know what it is
    - Great atmosphere
    - Free food!
    - Lots of fun team events and community

    Cons

    - Not very competitive commission structure. Recently restructured to be more competitive, but having a minimum before you start getting paid out is not incentivizing.
    - Aside from the commission, the base structure for the first few account executive levels is borderline unlivable. Don't expect to have much extra for survival expenses.
    - Not all managers are good leaders, many are just quality salesmen.

    Advice to Management

    Look not only for quality salesmen, but those who would perform well in a leadership role.


  3. Helpful (1)

    Account Executive

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp

    Pros

    free food, good parties, nice perks, they have an excellent training program for sales, so its a good starter job for anyone looking to break into that field

    Cons

    the pay the pay the pay the pay the pay the pay the pay the pay the music the kool-aid

    Advice to Management

    drop the organizational behavior. be honest and forthcoming about someone's ability, about their territory, and about their career. yelp has an excellent culture, but it's also mired by it. sometimes you are not evolving, but running in place


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Was okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    met many great people while working

    Cons

    there was a lot of cold calling


  6. Product Managment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Yelp as a contractor

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    free food, open door policy to CEO, laid back environment.

    Cons

    Not enough diversity, salaries are low since they only hire recent college grads, good old boy network, rude managers

    Advice to Management

    diversify, actively pursue women in management and minorities


  7. Helpful (1)

    Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Yelp full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Ability to control your own success, nice co-workers, great city

    Cons

    Selling Yelp Ads can be really difficult and tedious at the same time, sales is a rollercoaster, people get burnt out easily


  8. Great company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company , room for growth

    Cons

    Long hours only bad part


  9. Louisville intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Yelp as an intern

    Recommends
    Recommends

    Pros

    Great place to work at! staff is great and very helpful.

    Cons

    Did not receive as many hours as I wanted.


  10. Tough But Necessary Entry-Level Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Executive
    Current Employee - Associate Account Executive

    I have been working at Yelp full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    As much as I hate to admit it, the skills and experience I'm building up here is definitely going to help me out in the long run. The day-to-day job pretty much sucks but it sucks a whole lot less when you have a relaxed and fun atmosphere around you. Management here really cares about your advancement - your success is their success and their success mean Yelp succeed so they devote time to Manager Office Hours with different managers on the floor, weekly one-on-ones with your managers and the directors are extremely accessible if you ever need advice or help.

    Cons

    Yelp is fun, it's fast-growing and it's at the best in the industry for local business directories. Advertising on Yelp makes more logical sense then it does advertising in newspapers/magazines/mailers. The problem is it's hard to move past all of the negativity in the press and the situations that come up with reviews that business owner's can't move past. At the end of the day, I can only control who I call and what I say/show. If they google "Yelp Advertising" and see blogs and documentaries that say bad things and then never answer the phone to me I can't really control that. I hope they become bigger and better but they can't keep ignoring what people and business owners are saying - especially when business growth depends on it! They need to start looking into other revenue streams. Plus it just makes your job that much more difficult and sales is already the hardest job.

    The day-to-day is miserable and you have to motivate yourself to move past all of the frustration and rudeness from business owners. It's always something that YOU did wrong if you don't hit your quota but sometimes its things that just aren't within our control. But these are just typical sales concerns.

    Advice to Management

    Devote more time and attention with those that are struggling on the team and with those that are new.


  11. Great Starter Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun coworkers, good work experience to put on the resume

    Cons

    Pay is extremely low for San Francisco, Management is pretty terrible with little to no mentors, company gets a ton of bad press



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