Yelp Reviews

Updated September 26, 2014
Updated September 26, 2014
225 Reviews
3.6
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
165 Ratings

Review Highlights

Pros
  • Environment is cool, free food all day, young staff (if that's what you're into) (in 30 reviews)

  • Young minds at work, high energy, room for a lot of growth, stocked kitchen (in 19 reviews)


Cons
  • Terrible work/life balance if you care about your job (in 9 reviews)

  • Learn to handle difficult conversations with business owners and you'll be ok (in 16 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Nice people, horrible work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Scottsdale, AZ
    Current Employee - Account Executive in Scottsdale, AZ

    I have been working at Yelp full-time for less than a year

    Pros

    Fun, youthful environment
    Very hip employees
    Beautiful employees
    Good compensation if you're AMAZING at selling

    Cons

    Can be very frat-esque with kegs in the office and everyone being a part of the Scottsdale nightlife scene
    Pay structure for sales is good if you sell a TON, but if you don't you make a mere 30K
    You don't hit commission until you sell 75K worth, which the average person does in 8 months or so
    You're at the mercy of your "yelpitory" which means that if you are randomly assigned a crappy territory, your sales plummet and your stuck with that area for many months

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Awesome Peers, Very Shaky Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  San Francisco, CA
    Current Employee - Sales Representative in San Francisco, CA

    I have been working at Yelp full-time for more than a year

    Pros

    The peers you work with are awesome. You get to instantly make a lot of friends that are young and eager to work. Training is a great asset to my future

    Cons

    The management is terrible. Floor managers are for the most part garbage. They are young and inexperienced. A lot of inner work relationships and are very clicky on the high level. Not transparent at all.

    Advice to ManagementAdvice

    Higher older people to manage your young staff. Why would you hire managers after one year of work experience? Why would you hire 26 year old to manage people from the ages of 22-45 years old. Pay your top producers more. You are losing out on keeping top producers because your pay structure is weak at best. If you wanted to grow within, maybe not hire 50 people every month... People quit because they are not getting paid and can go somewhere else very quickly.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    For someone who fits the mold, a great place to learn and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Yelp full-time for more than a year

    Pros

    The company is growing quickly, which is palpable and exciting. From a sales perspective, it's fun to feel you are directly contributing to this growth. This would be a good fit for a person on the right wavelength, who lives to pull deals over the finish line. Solid benefits, outgoing and friendly coworkers, great coffee, and beautiful office space were all highlights.

    Cons

    Although they are clear about what the job entails from day one, the monotony of sitting and repeating the same conversation (unsurprisingly) can start to wear on you. Employees were also strongly typed (haha) by their departments - some valued more than others - with no interaction between. I would have enjoyed meeting people in different roles, feeling connected to the product and company as a whole.

    Advice to ManagementAdvice

    My experience from manager to manager was so different that it's difficult to make a blanket statement about what could improve. I noticed that pairing sales people with the right manager and team could make a night/day difference in terms of performance, so it would probably be worth devoting more energy to this process - or at least encouraging reps to be proactive about their placement and development.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    When you're good, you're good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Yelp full-time for less than a year

    Pros

    food, people, fun culture, young staff, cool office, upbeat music and environment,

    Cons

    cold calls, younger management, not enough room to try things your own way even though "you are your own CEO."

    Advice to ManagementAdvice

    try not to manage all of your team members in a blanket way, different people have different needs

    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Yelp makes cold-calling as bearable. The job and pay isn't that great but the atmosphere is nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  New York, NY
    Former Employee - Sales Executive in New York, NY

    I worked at Yelp full-time for less than a year

    Pros

    The atmosphere is young, a lot of free food, and benefits are nice.

    Cons

    Not a lot of work-life balance.
    Pay is below par.
    Commission structure is below the industry average.
    Have to sell $75,000 to start even making commission.

    Advice to ManagementAdvice

    A higher starting salary as opposed to some other perks would be nice.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 7 people found this helpful  

    Sexy Brand, Not So Sexy Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elite Account Executive  in  San Francisco, CA
    Former Employee - Elite Account Executive in San Francisco, CA

    I worked at Yelp full-time for more than a year

    Pros

    It's a really well known brand (now), fun company culture, great co-workers.

    Cons

    Territory distribution is REALLY bad, and a rookie might end up with a better territory than a seasoned vet. They will lie about the territory they give you to try to convince you it is better than it really is. Salary is REALLY low. I went to another company and make $120/year with benefits. At Yelp the most I made was $70K, and I was in the top 1% of reps.

    Advice to ManagementAdvice

    Stop promoting children to management.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Pros

    Cool work environment, awesome people, okay salary, good benefits, good training procedure

    Cons

    I had no idea I would be in a call center. I was over-qualified for this position and was wooed by the coolness of the company. I have to do collections-type calls and talk to some extremely angry people. There is no time to make personal relationships with clients.

    Advice to ManagementAdvice

    I don't know what to tell them. You can't stop people from yelling at AM's over the phone.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Cool if you like sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Trainee  in  San Francisco, CA
    Current Employee - Sales Trainee in San Francisco, CA

    I have been working at Yelp full-time

    Pros

    Environment is cool, free food all day, young staff (if that's what you're into)

    Cons

    Stressful, boring, no real skills learned. You are a telemarketer.

    Advice to ManagementAdvice

    make more creative positions for talented graduates

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great job for the right fit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Account Executive  in  San Francisco, CA
    Former Employee - Junior Account Executive in San Francisco, CA

    I worked at Yelp full-time for less than a year

    Pros

    Upbeat company culture, fun young group of people, stocked kitchens, kegs, happy hours

    Cons

    Must be okay with rejection...lots and lots of rejection.

    Advice to ManagementAdvice

    Understand the square peg, round hole concept a little better.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Decent place for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Yelp full-time for more than a year

    Pros

    - They do a good job promoting company culture
    - They give you a lot of tools to help make sales
    - Management is very transparent about where you stand
    - Stock options (although they are hard to come by now)

    Cons

    - Company has a lot of growing pains - Management is very inexperienced and unprofessional
    - They discourage you from taking vacation and you can't work from home
    - High pressure position with very little job security
    - Felt like I was working in a Frat house

    Advice to ManagementAdvice

    Value your employees more and maybe they will stay longer than a year.

    Recommends
    Neutral Outlook
    Approves of CEO

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