Yelp

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Yelp Reviews

Updated December 22, 2014
Updated December 22, 2014
264 Reviews
3.6
264 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
190 Ratings

Review Highlights

Pros
  • Environment is cool, free food all day, young staff (if that's what you're into) (in 36 reviews)

  • fun people, dress however you want, unlimited free food and drinks (in 12 reviews)


Cons
  • Learn to handle difficult conversations with business owners and you'll be ok (in 21 reviews)

  • Terrible work/life balance if you care about your job (in 9 reviews)

More Highlights

80 Employee Reviews Back to all reviews

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  1. 14 people found this helpful  

    Best entry-level Job you can ask for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Yelp full-time (more than an year)

    Pros

    From edgy start-up to one of the coolest companies in tech, Yelp is owning the local search scene around the world making the job WAY easier as time went on - the product/company had a lot more name recognition by the time I left compared to when I started. Culture is awesome, people are awesome, beers are on tap, kitchens stocked with food (not just snacks, you can literally eat breakfast and lunch there), and everyone generally wants to succeed and have a good time. It's hard not to get into it, especially considering you're selling an app that's actually pretty fun and was originally geared toward interesting people who go out a lot. The difference is that people (biz owners and consumers) have a real need for this kinda stuff, so I always felt great about selling it.

    Cons

    The company is growing aggressively - from just a couple floors when I started to 4 additional floors and a brand new office waiting to get moved into by the time I left, the place definitely churns people in and out. Not necessarily a bad thing but they may want to slow the growth down a bit and concentrate on hiring stellar reps who retain the company culture instead of a bunch of mass hires and clueless drones walking around.

    Advice to ManagementAdvice

    RAISE YOUR BASE SALARY!!! Its actually shocking how little you make when you start (36K will not get you very far in NYC or SF). Commission should start right away like most other sales jobs (not after like 4 months or however long you take to get there). It eventually starts paying competitively to the industry by the time you're there for a year, but still..a year? Just bumping everyone's base up one level would do wonders to the morale of a lot of people who would be happy to do the work otherwise - it's just really hard living in a big expensive city with student loans. Top level execs (like Jeremy the CEO) are known to be stingy - my advice to Jeremy would be to stop concentrating so much money on markets like Germany and Argentina right now and start paying more money to your employee backbone and more attention to your backyard.. Who cares if someone in Brazil knows about Yelp if nobody in Kansas does.. Don't spread yourselves to thin!

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good but hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at Yelp full-time (more than 3 years)

    Pros

    I hear a lot of negative commentary on Yelp's sales org. There's no doubt it's a grind, but if you're willing to put in the effort and maintain a positive attitude, it is worth it. The people are great, the culture is young and fun, the benefits are good (ESPP!) and the beer is plentiful.

    Cons

    Compensation has changed a lot over the years, but it's still hard to ramp up. The first 6 months were pretty brutal but once you get in a rhythm, it picks up.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Not what it's cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Scottsdale, AZ
    Current Employee - Account Executive in Scottsdale, AZ

    I have been working at Yelp full-time (less than an year)

    Pros

    Great pay incentives
    Great company culture
    Very intensive training

    Cons

    Pretty much just cold calls. Gets old FAST

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Yelp is an amazing company. Surprisingly intimate considering how fast it is growing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive Sales
    Current Employee - Account Executive Sales

    I have been working at Yelp full-time

    Pros

    Best Sales Training Program in the Bay Area!
    Energetic environment.
    Kind and talented coworkers; some of the brightest around!
    Opportunity for advancement in in sales-team management.
    Opportunity to learn from peers and share ideas.
    Ability to own personal development and work independently while having the support of a team!
    Good benefits.
    Ethical agenda.
    Senior Management hosts meetings monthly with local sales teams to garner feedback. VERY COOL!
    CEO communicates with employees in the form of fun videos.
    Learning and development tools.

    Cons

    High turn-over due to burnout. You can really feel how the sales environment is about turning and burning employees who might only stick around long enough until it looks good enough on a resume. Turning and burning of territories.
    Low Salary - nearly impossible to balance: rent in (pricy) San Francisco, student loan payments, car payment (should I just sell it), groceries, transportation etc.
    Short sales cycle.
    Less emphasis placed on consultative sales stye, more emphasis placed on steam roll closes.
    Managers not always promoted according merit/coaching abilities, but politics or bottom line sales numbers.
    Lots of Kool-Aid drinking and and pouring by management. Sometimes get the feeling that management is trying to "sell you" on an idea.

    Advice to ManagementAdvice

    Yelp's floor directors are pretty amazing. They seem to know what they are doing and they are willing to help if/when issues arise. They are also up for a cup of coffee if you just want to get to know them!

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Account Executive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp

    Pros

    The office is very fun.

    Cons

    Cold calling is a drag.

  7.  

    Software Engineering Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp as an intern

    Pros

    friendly, sociable, nice, challenging, amazing

    Cons

    I had to put a lot of time into my work

  8. 2 people found this helpful  

    Great environment! Positivity makes the job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Yelp full-time (less than an year)

    Pros

    Amazing onboarding training! Almost like youre back in college. They really make it so you can not fail. This is definitely worth the risk of hating a desk job. The positive energy helps you everyday. trust the process!

    Cons

    It is a cold calling job. So you will get down almost everyday, but you gotta pick yourself back up, dont let the negative energy hit you through the phone. keep going, and trust the process

    Recommends
    Positive Outlook
    Approves of CEO
  9. 8 people found this helpful  

    Challenging, fun environment with smart colleagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Yelp full-time (more than an year)

    Pros

    My coworkers are smart, respectable individuals with a variety of backgrounds. Few people came from the same previous company-- or even the same industry, college, or major. This brings a lot of perspectives to the worktable and makes your water cooler conversations all the more interesting. The flat hierarchy of our work culture means everyone's ideas are heard and valued, and the team spirit of the organization is unrivaled. I also really respect the mission-driven aspects of the business-- our mission drives every business decision, and that's clear from the choices our facilities makes about being located in the middle of downtown SF (near tons of local businesses) to the engineering org's feature rollouts. The lean business model (in terms of perks and comp) can be a pro and a con, but I appreciate seeing that no dollar is wasted here (at least in the perks part).

    Cons

    Compensation for some roles isn't top of market, but is still fair and they hired a comp analyst to make adjustments moving forward (benefits of a growing company). Time off policy is lean but fair, though I wish for applicable teams there was more flexibility to work from home for those days when you're sick enough not to want to spread it around but not so sick you can't work at all. It's also unfortunate that the company hires a lot of immature people (particularly in sales, where they just need an army on the phone) who make mistakes that impact the whole company's perks and regulations (like beer privileges being limited after several people got drunk at work...Get it together, people!).

    Advice to ManagementAdvice

    Improve mentorship programs across the company (seems great for engineering interns, but we should expand it... this could help solve the immature hires problem), better-support long-term employees (an extra 3-days of PTO after 2 years isn't an awesome incentive, but 5 days would be).

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Really enjoyed my experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at Yelp full-time (less than an year)

    Pros

    There was a lot of good work- life balance. I really enjoyed my team and manager. The benefits were amazing. Becoming a manager is a good way to go here at Yelp. The managers get a good work life balance. The role itself kinda sucks, but the people and the company itself is going to be just fine.

    Cons

    Compensation, The ramp up plan sometimes takes a long time. The recruiters should set better expectations instead of telling everyone how easy it is to make 100k. It is possible but highly unlikely in your first year which is what they tell us.

    Advice to ManagementAdvice

    The management is great. No complaints in this department.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Good experience, but definitely not for me, but would still recommend to a friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA

    I worked at Yelp as an intern (less than an year)

    Pros

    Nice and friendly work environment, lovely interior design, and you are allowed to work on nearly anything you want.

    Cons

    I'm somewhat anti-social and dislike big crowds, which didn't fit well with Yelp's extremely outgoing people. Also Yelp is not a huge cash cow, so there isn't nearly much money to go around compared to Dropbox or Google, although that's not the company's fault. I was paid pretty well for an intern, but I hear that the company's benefits package is weak. It seems much easier to get promoted here than in places like Google, though.

    Also SF is expensive.

    Recommends
    Positive Outlook
    No opinion of CEO

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