Yelp
3.4 of 5 161 reviews
www.yelp.com San Francisco, CA 1000 to 5000 Employees

Yelp Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.4 161 reviews

                             

87% Approve of the CEO

Yelp Co-Founder & CEO Jeremy Stoppelman

Jeremy Stoppelman

(121 ratings)

63% of employees recommend this company to a friend
44 Employee Reviews Back to all reviews
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OVERALL

Account Executive (Current Employee)
New York, NY

I have been working at Yelp full-time for less than a year

ProsAmazing culture, food and music will keep you satisfied

ConsCOLD CALLS the whole day

Advice to Senior ManagementVERY HELPFUL ALWAYS THERE

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great training and benefits

Account Executive (Former Employee)
Scottsdale, AZ

I worked at Yelp full-time for less than a year

ProsDriven to succeed, daily updates for training and resources, treated as an adult for the most part. Great pay raise structure. Can wear whatever you want. Free Red Bull (and a bunch of other refreshments.

ConsBarging. Some managers try to have a full on conversation with you through your headset while you are trying to talk to a customer. It's very distracting and confusing. I get the benefits of a manger being able to give you pointers during a call but it should be kept short so that whatever they're telling you is still relevant once they've finished talking. I put a customer on mute to tell my manager that I wasn't able to hear what the customer was saying and I got fired an hour later.

Advice to Senior ManagementMaybe barge your managers to make sure they aren't making a situation worse.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The Hardest Easy Job I Ever Had.

Account Executive (Former Employee)
Scottsdale, AZ

I worked at Yelp full-time for more than a year

ProsFun environment with mostly great people to work with. They are very relaxed while being serious and focused on the job. There are a lot of rewards and perks to working here, some of which may have changed over the years, but they definitely reward you for putting in the work. The amount of money you can make here with sales can be ridiculous.

ConsBut sales is the hard part. In my experience, this is where things were tricky and not the same for everyone. Yes, there are all different types of people, selling styles and techniques - but what i found to be the hardest was the luck-of-the-draw there was with territories in which you sold into. Over my two-year career, this was the major up-and-down factor in my success or failure. This is where some people make it big, or get fired. Sometimes, you don't have to even be a good sales person, just have to get a good territory.

Another small con, in my eyes, it is a very young and relaxed crowd and there aren't too many rules. With that, it seemed a lot of rules were bent or broken making it unfair or even uncomfortable to others.

Advice to Senior ManagementMy only advice, is to step up the professionalism and following of conduct within the office. The amount of fraternization among managers and their associates inside and outside of the workplace was ridiculous. I won't go into detail, but a closer eye (and ear) should be kept to what's going on.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Enjoy the party

Account Executive (Current Employee)
San Francisco, CA

I have been working at Yelp full-time for more than a year

ProsThe people that work here are the best part of this company. I really enjoy coming to work everyday because of the people around me. The atmosphere here is very light and fun.

ConsHigh call volume, don't get any say in your territory, pay is a little low compared to similar companies.

– I'm optimistic about the outlook for this company

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1 person found this helpful  

Great culture and great product

Anonymous Employee (Current Employee)
San Francisco, CA

I have been working at Yelp full-time for more than 3 years

ProsGrowing company, great culture, beautiful downtown San Francisco location

ConsOutdated looking product, small teams with big responsibilities

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great but stressful

Anonymous Employee (Current Employee)

I have been working at Yelp

ProsGreat company environment and awesome people!

ConsNot many cons just a bit stressful but what can you expect in a cold calling job?

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Sales @ Yelp.

SAE (Current Employee)
San Francisco, CA

I have been working at Yelp full-time for more than a year

ProsGrowth, the company is growing as faster or faster than anyone in a region full opportunity. Fantastic colleagues and leadership on a personal and professional level. Huge upside to climb the food chain if you work hard and perform.

ConsKnow what you're getting into, entry level inside sales is cold calling. People either love or hate Yelp. Small business owners aren't always the most savvy advertising minds, they hate the review someone left them, in turn probably don't like you off the bat. You need to have patients, thick skin and be coachable.

Advice to Senior ManagementContinue to restructure the comp plan as the company grows.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great, growing company. Dream job with lots of creative freedom.

Community Manager (Former Employee)

I worked at Yelp full-time

ProsPositive work environment great management and lots of opportunity for growth.

ConsLifestyle job that may not work for every personality.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Very Challenging, Lots of fun.

Account Executive (Current Employee)
New York, NY

I have been working at Yelp full-time for less than a year

ProsPromotion from within so you trust all managers with the sales process
Young, fun, supportive environment
Music playing all day in the office
Free food, amazing benefits, beer in the office
Outside happy hours, parties

ConsLots of pressure, hard to sell
Gets very repetitive calling businesses

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Yelp has an excellent training program that allows many people with non sales experience to learn

Anonymous Employee (Current Employee)

I have been working at Yelp

ProsCulture, food, employees - all Pros

ConsCold calls but that is to be expected with any inside sales

Advice to Senior Managementnever stop learning about your own product

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