Zales Reviews

Updated August 18, 2015
25 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
9 Ratings

Pros
  • Great home/work life balance, management team that hears its employees (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)

Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Pros and Cons

25 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Corporate Office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Zales (More than 5 years)

    Pros

    Good benefits, good cafeteria, 9-5 job, Summer Fridays, wonderful colleagues.

    Cons

    - No opportunity for upward mobility unless management decides to hire another head for the team (unlikely); - Managers have an "open door policy," however, employees are punished for walking through that open door asking for direction or feedback; - Company would rather hire a consulting firm or listen to a vendor rather than hearing advice/opinions of their own employees who specialize in a specific field; - Management wants innovative plans and projects, and their employees spend hours working on decks and proposals, only to be told there isn't budget for anything outside of what's in the current scope. A lot of work, a lot of pressure, all for nothing. No positive reinforcement; - Little feedback, direction or communication from management; No support to further employee education; - Very stressful environment, ALL departments are understaffed; - Culture is very old school and does not cater to the millennial workforce; - Expectations are high but rarely communicated down the chain of command - Morale has been at an all time LOW ever since Signet purchased Zales + Theo Killion (former CEO) left (1+ year now).

    Advice to Management

    Support your employees, give them regular feedback, acknowledge their successes, don't waste their time and stop being sneaky.


  2. Repair Services Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zales full-time (Less than a year)

    Pros

    It would have okay with different management.

    Cons

    I worked at this company for just over two weeks before I was unexpectedly fired for “poor performance.” They didn’t have the decency to fire me directly; instead they simply sent an email to the staffing agency who had gotten me the job the night of my last shift telling them that they no longer wanted me working there and that I should not report to work the next day. When they hired me, they knew I had never worked in a call center before. I had a Master’s degree in music, and was simply looking for a job. Apparently they expected me to have the same productivity right off the bat as someone who had already been doing this type of work, which applied to most of the other people in my training group – an attitude which is extremely unrealistic and short-sighted. I had only been on the floor for five days making outbound calls before they terminated my employment. My first couple of days were slow. This was due to several reasons: one - I needed to acquaint myself with the system and get acclimated to the workflow; two - we were actually told contradictory things by different people during our training period and I needed to find out what actually needed to be done; and three – our direct supervisor in our area was actually on vacation at the time and was replaced by someone who wasn’t helpful and wasn’t available for much of the time. During my second day I was told to improve my outbound-call volume, which I did. I was on a path of continuous improvement during my five days on the floor, but apparently it wasn’t enough. Again, extremely short-sighted considering my lack of experience in the area. What’s particularly galling is that they weren’t looking at any other factors regarding our work, such as emails we were supposed to be sending under specific circumstances, documentation we were supposed to be doing, or (and this a big one) average call time. The one guy who was making more calls than anyone else and driving up our average outbound-call numbers wasn’t doing much, if any, of these things – a fact that they either overlooked or didn’t care about. In essence, this company apparently prefers quick work over something more thoughtful that actually does all that is needed for the task at hand. In short, this company is an unreliable employer, lacks integrity, and suffers poor management that prioritizes the wrong things. In addition, they apparently have no problem hiring someone with unrealistic and ill-conceived expectations in mind and then firing that person when they don’t meet those expectations. My advice: avoid taking a job with this company unless you have no other options.


  3. New Leader needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zales full-time (Less than a year)

    Pros

    Cafe, summer hours on Friday's, pay, work life balance. The team I was on was a team of extremely talented and passionate people. The VPRO team at Zales were so welcoming and created true partnerships. The communication team while under stressful deadlines, were able to keep an engaging, energetic, and family culture. It is too bad my leader never took the same cue as cross functional leaders to impart that culture on our team.

    Cons

    Benefits are minimal, disconnected leader, leader was my road block for several projects, no clear directions, lots of politicking between departments, no culture, VP of HR is cold and unengaged, no onboarding. There were no processes within my department. Micromanager wanted to control all projects but gave conflicting feedback time and time again. Manager was late to every touch base bc of smoke breaks and even left a team meeting early to take a smoke break before his next meeting. Managers' idea of engaging employees was to gossip about senior leadership from other departments, often stating his dissatisfaction with their leadership and ability to run the business. Leader was only there for himself, there is really only one reason people leave, the leader. We had a team of 9 and within my time we became a team of 4. The leader never changed or improved even after several "coaching up" meetings.

    Advice to Management

    When a leader has over 75% of his staff quit in a three month time span, look into it. No drastic changes were made, no improvements. You will continue to have high turnover until you solve the problem. Offer more than 5-6 holidays a year for the SSC.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Don

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager
    Former Employee - District Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Not much. Climb the ranks and you'll be compensated. Bonuses were good.

    Cons

    Too many to list. Very time intensive and office politics. Not much support.

    Advice to Management

    Be careful who you hire as executives! An associates really isn't enough when it comes to upper management!


  6. Helpful (1)

    Worst Company I have ever worked for. STEAR CLEAR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Hartford, CT
    Current Employee - Jewelry Consultant in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    High-End products. Commission. Breaks. Opportunity for full-time is employed 6 months or longer

    Cons

    My first day there two girls ripped off a customer who was buying his fiance an engagement ring. They over charged him a ton of money and he never found out because they told them the incorrect price for being "rude". They then sent his ring out for a repair to the wrong company, and told the company to put a completely different gem inside. Just to mess with him because he was getting an attitude for they were talking instead of helping him. Who wouldn't get mad! The employees and manger were on there phones constantly. Only 3 customers entered the store during the entire 8 hours I was there. Zales is the worst diamond company I have ever witnessed. Buy your jewelry elsewhere as well as job hunting. Poor benefits and awful for managing work and personal life. The most awful people I have ever met in my entire life. I didn't even give a two week notice. I ran right out after my shift was done and never went back.

    Advice to Management

    Close half of your stores. They are ruining your revenue. The management is sleazy and nasty and those particular zales have a rotten reputation


  7. Hit or Miss.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Mastic, NY
    Former Employee - Sales in Mastic, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Zales (Less than a year)

    Pros

    Meeting nice people and being a part of special occasions in peoples lives

    Cons

    No breaks No incentives Poor management Horrible pay Never know what kind of store your going to end up in

    Advice to Management

    Get it together. Your either a good manager or a bad manager. You know what you are within the first 6 months. Don't drag all team members down with you.


  8. Helpful (1)

    Awful place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Sales in Johnson City, NY
    Former Employee - Key Sales in Johnson City, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zales part-time (Less than a year)

    Pros

    There are no pros to Zales. Awful place to work, cannot get in touch with anyone in corporate ever. My direct manager is the only person who cares in the entire company

    Cons

    Cut pay without telling me, still withholding W2s I worked for Zales corp when last year. I worked there for three months and then was offered a position with another company. I told them to help them out I would continue to work for them even after I had worked a full day at my full time job so they had enough time to find someone to replace me. Without even telling me they cut my pay by $2 per hour. I then was told my W2 could be found online. After struggling to try to recover it they finally told me it was actually not available online because I wasn't employed there and sent me a link to download it. I went through the entire process of downloading it and they had the wrong address on it. I couldn't get in touch with anyone over the phone so I had to resort to emailing them. From there I finally received an email back (in February) and was promised I would be mailed a corrected W2. The new W2 that took, 11 days to arrive, had the correct address on the paper they put in the envelope window and again the WRONG address on the W2. I was extremely frustrated and requested them to overnight me a new one with the correct address so I wouldn't have to cancel my appointment with my accountant and they DIDN'T. I still have not received a new W2 with the correct address and they have officially stopped responding to my emails. They are extremely unprofessional and breaking the law by withholding my correct W2s. This company is awful to work for and they treat their employees like trash. STAY AWAY FROM THIS COMPANY TOTALLY!!!!


  9. why do you want to work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in New York, NY
    Current Employee - Jewelry Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    there are none. I stay for insurance

    Cons

    over coming poor managers and their poor training

    Advice to Management

    treat jcs as part your team


  10. Nasty environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Commission and a good amount of foot traffic..

    Cons

    Cut throat associates. Some were nasty to customers as well.

    Advice to Management

    Rein in the environment.


  11. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Little Rock, AR
    Former Employee - Sales in Little Rock, AR
    Doesn't Recommend
    Negative Outlook

    Pros

    I thought this job was easy

    Cons

    This job has little chance for advancement

    Advice to Management

    x



Showing 25 of 120 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.