Glassdoor is your free inside look at Zales reviews and ratings — including employee satisfaction and approval rating for Zales CEO Theo Killion. All reviews posted anonymously by Zales employees.
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Theo Killion
Current Employee – been working at Zales full-time for more than a year
Pros – Flexible Schedule
That's about it. It's upsetting that there is a twenty word minimum on this post.
Cons – Everything Else.
Aside from the flexible schedule this is the worst place I have ever worked. Borderline minimum wage with 1% commission is laughable. They consider full-time at 30 hours.
Advice to Senior Management – Change your corporate structure before everyone that protested WalMart realizes you pay less and offer less benefits to your employees.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-01-08 14:30 PST
Current Employee – been working at Zales
Pros – The love of selling jewelry. Being a manager for the sales was a great opportunity.
Cons – The problem was with upper management who do not want to here what the customer are asking for or what a specific store really need to have in their store. Also the inexperience in upper manager regarding the jewelery business.
Advice to Senior Management – Listen to the staff. I know that everything that is suggested cannot be accomplished, but we are the one hearing from the customer what items they would like. It great to do studies, but which customers are you surveying? I think it's just too little too late.
No, I would not recommend this company to a friend
2009-04-15 17:14 PDT
Current Employee – been working at Zales
Pros – Zales Offers Great Employee Discounts
Cons – There are fringe benefits for full time employees and management and regional managers.Part time employees are getting screwed over left and right!!!! meaning no vacation no personal days not even a leg to stand on , Etc You're over worked and and definetly underpaid. Management and regional management get all the reconingtion the sales staff are treated like CRAP!!!!! .Oh if you're the not the right color you will not get a raise or a higher postion, Employees that have been there a very long time are stuck in the same postions are still there in the same postions all the wrong people get promoted and raises, when they don't deserve to be promoted or get raises.
Advice to Senior Management – The President Should Hold Traing meetings on how to become better managers and. Regional managers on how to boost morale with the staff and . Also give sensetivity traing on equal treatment and zero tolorance policies discrimination practicies.
No, I would not recommend this company to a friend
2008-08-07 12:04 PDT
Current Employee – been working at Zales full-time for more than a year
Pros – the discount and people you work with
Cons – the pay,the work weeks, the projects the entire job
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-11-07 09:56 PST
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No thanks – I'll just look around