Zales Reviews

Updated June 21, 2014
Updated June 21, 2014
74 Reviews
3.1
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
36 Ratings

Review Highlights

Pros
  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)

  • Friendly and focused on work/life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Don't Do It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales

    Pros

    The other employees I worked with where great people. They want me to write more but there is nothing good about this Zales

    Cons

    Whoever sells the most, they are the ones who get the most Hours. And that person might even get overtime. While you only get 32 hours..

    Advice to ManagementAdvice

    STORE MANAGER. How do people ever learn to be better???training is not good... Store Manager never works...

    Doesn't Recommend
    Neutral Outlook
  2.  

    sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time for more than 5 years

    Pros

    Love being part of sharing whats important to our guest

    Cons

    company that doesn't care about you. They have DM and RM just do what they want. If they dont like you poof your gone

    Advice to ManagementAdvice

    open your eyes CEO. Look at How your managers are being treated By DM and RM.

    Disapproves of CEO
  3.  

    IT Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Employee gets great discount on Jewelry

    Cons

    Lot of Micro Management.
    You work for Minutes.
    No flexibility.
    Can't work freely, you will always feel that somebody is keeping eye on you.

    Advice to ManagementAdvice

    Develop a friendly atmosphere.
    More autonomy to employees.
    To retain good people give flexibility and trust them
    Management should care about the result not about how long an employee worked in a day.
    On Management level (not only managers) hire new and more knowledgable people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    A long string of broken promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant  in  Lincoln City, OR
    Former Employee - Jewelry Consultant in Lincoln City, OR

    I worked at Zales part-time for more than a year

    Pros

    Commute was less than 5 miles from my home.

    Cons

    Inconsistent or lack of training; last minute work schedule followed by many changes, heavy turn-over, poor quality merchandise, poor jewelry repair services.

    Advice to ManagementAdvice

    Do not promise good commission then have the Manager knowingly skate around so her favorites could get the sale. Do not promise raises then re calculate points needed so the raise is always a month away.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Ineffective Leadership at all levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant

    I have been working at Zales full-time for less than a year

    Pros

    Helping people choose something they will have for the rest of their lives. Being a part of those special moments, decent tolerance for requested days off.

    Cons

    Too much reliance on credit. Total disdain of non-high pressure sales. (As in, if you don't want to pester people until they buy or leave, don't expect to enjoy working here). Unreasonable sales goals, managers that decide to take it out on you instead of helping to develop people. Certain sales people are exempt from daily work if they hit goals, and it's made obvious that they don't care about the others. When you are new, if you don't hit goals, they make you support the others that are. Store and District level management don't care about how you learn, they only care about if you are getting goals from day one.

    Also, don't be too smart. If you show that you can understand and learn things quickly, the managers will not train you until you ask for it, then it'll be only half way. After that joke of a training, they will expect that you will know everything and be able to sell everything.

    The extremely high pressure sales is really hard to do, and most of the district managers have never worked in the industry before. You will not move up unless you are there for 10+ years, and you will never make District Manager if you are hired at the store level.

    Pay is pretty low, and the commission is a joke. You'd be better off putting out a tip jar than relying on the commission for a sale.

    Advice to ManagementAdvice

    Drop the reliance on credit. No one wants it pushed on them. Focus on the team, on succeeding or failing as a team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time

    Pros

    i finally out the mess

    Cons

    really bad experience, not organization and the senior management are a mess

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    The company who once was the best in the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time for more than 10 years

    Pros

    They do give you time to learn and develop. They have the right approach in development of talent. Wage's are comparable to industry standards.

    Cons

    If you are a long term employee and or been in this business a long time. Your already black balled. If you have an opinion and disagree upper leadership will target you with multiple visits and the severance you. It's been documented and proven. Mostly Males over 50+ yrs old over a 3-4 yr period.

    Advice to ManagementAdvice

    Re think what you've done. Take your ego's and but them aside. Take the FYI book and set it aside. What could you done different? How could upper leadership have worked with these older team members and brought them along vs putting them on a list to divest and spend no time in developing them to improvement. You reap what you sow.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Horrible. Little Pay. Little Advancement. 1% Commission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant  in  Chicago, IL
    Current Employee - Jewelry Consultant in Chicago, IL

    I have been working at Zales full-time for more than a year

    Pros

    Flexible Schedule

    That's about it. It's upsetting that there is a twenty word minimum on this post.

    Cons

    Everything Else.

    Aside from the flexible schedule this is the worst place I have ever worked. Borderline minimum wage with 1% commission is laughable. They consider full-time at 30 hours.

    Advice to ManagementAdvice

    Change your corporate structure before everyone that protested WalMart realizes you pay less and offer less benefits to your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    At Zales you are just a number, not a person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Miami, FL
    Current Employee - Store Manager in Miami, FL

    I have been working at Zales

    Pros

    The love of selling jewelry. Being a manager for the sales was a great opportunity.

    Cons

    The problem was with upper management who do not want to here what the customer are asking for or what a specific store really need to have in their store. Also the inexperience in upper manager regarding the jewelery business.

    Advice to ManagementAdvice

    Listen to the staff. I know that everything that is suggested cannot be accomplished, but we are the one hearing from the customer what items they would like. It great to do studies, but which customers are you surveying? I think it's just too little too late.

    Doesn't Recommend
  11.  

    Zales Sucks !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  Irving, TX
    Current Employee - Sales Associate in Irving, TX

    I have been working at Zales

    Pros

    Zales Offers Great Employee Discounts

    Cons

    There are fringe benefits for full time employees and management and regional managers.Part time employees are getting screwed over left and right!!!! meaning no vacation no personal days not even a leg to stand on , Etc You're over worked and and definetly underpaid. Management and regional management get all the reconingtion the sales staff are treated like CRAP!!!!! .Oh if you're the not the right color you will not get a raise or a higher postion, Employees that have been there a very long time are stuck in the same postions are still there in the same postions all the wrong people get promoted and raises, when they don't deserve to be promoted or get raises.

    Advice to ManagementAdvice

    The President Should Hold Traing meetings on how to become better managers and. Regional managers on how to boost morale with the staff and . Also give sensetivity traing on equal treatment and zero tolorance policies discrimination practicies.

    Doesn't Recommend

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