Zales Reviews

Updated October 17, 2014
Updated October 17, 2014
79 Reviews
3.0
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zales CEO Theo Killion
Theo Killion
37 Ratings

Review Highlights

Pros
  • Flexible scheduling, work life balance (in 4 reviews)

  • Zales offers a place to learn and grow, while having a work-life balance (in 3 reviews)


Cons
  • The upper management wasn't that great (in 6 reviews)

  • Some long hours as manager, peak times are highly demanding (in 5 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1.  

    not a good company anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Zales full-time (more than 10 years)

    Pros

    there are no more pros anymore

    Cons

    your life is not yours vacations hours yea right I had 5 weeks was lucky to get a week

  2.  

    Jewelry Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant

    I have been working at Zales part-time (less than an year)

    Pros

    high pay, nice coworkers, and relaxed evironment

    Cons

    unexperienced manager, no foot traffic, very slow environment

    Advice to ManagementAdvice

    increase employee loyalty

    Doesn't Recommend
    Positive Outlook
  3.  

    Detail assistant special events

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Detail Assistant in Dallas, TX
    Current Employee - Detail Assistant in Dallas, TX

    I have been working at Zales (less than an year)

    Pros

    Can be dumb as bricks and work here!!! It's right off the highway makes it easy to get to.

    Cons

    The pay is average I believe they don't like to hire people make you work threw the temp service years and years . The buildings is old the restrooms are nasty. Everyone runs to the cafeteria for breakfast and lunch look at you odd if you opt out. Oh and the other thing is the amount of germs you are exposed to walking up and down the stair well and opening the doors to enter and exit the stair well.

    Advice to ManagementAdvice

    Learn to start making people accountable for there work and actions

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Don't Do It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales

    Pros

    The other employees I worked with where great people. They want me to write more but there is nothing good about this Zales

    Cons

    Whoever sells the most, they are the ones who get the most Hours. And that person might even get overtime. While you only get 32 hours..

    Advice to ManagementAdvice

    STORE MANAGER. How do people ever learn to be better???training is not good... Store Manager never works...

    Doesn't Recommend
    Neutral Outlook
  6.  

    IT Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales

    Pros

    Employee gets great discount on Jewelry

    Cons

    Lot of Micro Management.
    You work for Minutes.
    No flexibility.
    Can't work freely, you will always feel that somebody is keeping eye on you.

    Advice to ManagementAdvice

    Develop a friendly atmosphere.
    More autonomy to employees.
    To retain good people give flexibility and trust them
    Management should care about the result not about how long an employee worked in a day.
    On Management level (not only managers) hire new and more knowledgable people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A long string of broken promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant in Lincoln City, OR
    Former Employee - Jewelry Consultant in Lincoln City, OR

    I worked at Zales part-time (more than an year)

    Pros

    Commute was less than 5 miles from my home.

    Cons

    Inconsistent or lack of training; last minute work schedule followed by many changes, heavy turn-over, poor quality merchandise, poor jewelry repair services.

    Advice to ManagementAdvice

    Do not promise good commission then have the Manager knowingly skate around so her favorites could get the sale. Do not promise raises then re calculate points needed so the raise is always a month away.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Ineffective Leadership at all levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant

    I have been working at Zales full-time (less than an year)

    Pros

    Helping people choose something they will have for the rest of their lives. Being a part of those special moments, decent tolerance for requested days off.

    Cons

    Too much reliance on credit. Total disdain of non-high pressure sales. (As in, if you don't want to pester people until they buy or leave, don't expect to enjoy working here). Unreasonable sales goals, managers that decide to take it out on you instead of helping to develop people. Certain sales people are exempt from daily work if they hit goals, and it's made obvious that they don't care about the others. When you are new, if you don't hit goals, they make you support the others that are. Store and District level management don't care about how you learn, they only care about if you are getting goals from day one.

    Also, don't be too smart. If you show that you can understand and learn things quickly, the managers will not train you until you ask for it, then it'll be only half way. After that joke of a training, they will expect that you will know everything and be able to sell everything.

    The extremely high pressure sales is really hard to do, and most of the district managers have never worked in the industry before. You will not move up unless you are there for 10+ years, and you will never make District Manager if you are hired at the store level.

    Pay is pretty low, and the commission is a joke. You'd be better off putting out a tip jar than relying on the commission for a sale.

    Advice to ManagementAdvice

    Drop the reliance on credit. No one wants it pushed on them. Focus on the team, on succeeding or failing as a team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time

    Pros

    i finally out the mess

    Cons

    really bad experience, not organization and the senior management are a mess

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The company who once was the best in the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time (more than 10 years)

    Pros

    They do give you time to learn and develop. They have the right approach in development of talent. Wage's are comparable to industry standards.

    Cons

    If you are a long term employee and or been in this business a long time. Your already black balled. If you have an opinion and disagree upper leadership will target you with multiple visits and the severance you. It's been documented and proven. Mostly Males over 50+ yrs old over a 3-4 yr period.

    Advice to ManagementAdvice

    Re think what you've done. Take your ego's and but them aside. Take the FYI book and set it aside. What could you done different? How could upper leadership have worked with these older team members and brought them along vs putting them on a list to divest and spend no time in developing them to improvement. You reap what you sow.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Horrible. Little Pay. Little Advancement. 1% Commission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Consultant in Chicago, IL
    Current Employee - Jewelry Consultant in Chicago, IL

    I have been working at Zales full-time (more than an year)

    Pros

    Flexible Schedule

    That's about it. It's upsetting that there is a twenty word minimum on this post.

    Cons

    Everything Else.

    Aside from the flexible schedule this is the worst place I have ever worked. Borderline minimum wage with 1% commission is laughable. They consider full-time at 30 hours.

    Advice to ManagementAdvice

    Change your corporate structure before everyone that protested WalMart realizes you pay less and offer less benefits to your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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